Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

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Payment Services Point of Sale Checkout Consumer 291

Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience.

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Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models.

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Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. Yet Walgreens has so much confidence in its ability to quickly pick and deliver orders that it’s now offering 30-minute store pickups and one-hour delivery, the latter with a money-back guarantee.

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Retail TouchPoints

OCTOBER 30, 2024

Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect. Self-service kiosks allow shoppers to take charge. Also, automation plays an important role in IT operations. IT teams today can (and should!)

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Payment Services Kiosk Customer Experience Management 204

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

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Payment Services Customer Experience Consumer Supermarket 251

Retail TouchPoints

MARCH 18, 2024

Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations. While there is some resistance to self-service POS, the efficiency and cost-effectiveness can’t be overlooked,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints.

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Checkout Payment Services Store Operations Customer Experience 217

365 Retail

JUNE 5, 2024

In a business world where customers demand seamless shopping experiences, retailers face intense pressure to keep up. Luckily, new technology offers solutions to streamline retail store operations, boost operational efficiency, and provide top-notch service. Read on for more insight!

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Payment Services Inventory Management Checkout Inventory Turnover 52

Retail Minded

SEPTEMBER 15, 2024

Retailers are always looking for ways to improve how they run their stores. They want to save money, work faster, and make customers happy. Modern technology and process automation are helping businesses achieve this. For example, grocery stores can avoid ordering too much of a perishable product, which would otherwise spoil.

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Payment Services Inventory Management Kiosk Management 52

Retail TouchPoints

JULY 30, 2020

Responding to an escalating demand for contactless payment options, CVS Pharmacy will offer PayPal and Venmo QR code technology, enabling customers to check out touch-free in all 8,200 stand-alone CVS Pharmacy locations in the U.S. The program is scheduled to roll out nationwide in Q4.

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Payment Services Location Planning Point of Sale 226

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. A point of sale (POS) system is used to accept payments, like a cash register. Brilliant POS.

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Point of Sale Payment Services Merchant Services Inventory Management 115

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

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Payment Services Inventory Management Promotions Management 251

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Edge systems process data in real time.

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Payment Services Customer Experience Promotions Point of Sale 264

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. How does Verizon facilitate that type of shopper journey?

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Payment Services Accounting Customer Experience Point of Sale 236

Retail TouchPoints

OCTOBER 10, 2024

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

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Payment Services Apparel Checkout Fulfillment 242

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

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Payment Services Inventory Management Checkout Loss Prevention 226

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

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Payment Services Store Operations Point of Sale Visual Merchandising 228

Retail TouchPoints

JULY 17, 2023

The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators.

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Payment Services Checkout Inventory Management Customer Experience 238

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Large retailers in particular are interested in having a single uniform user interface.

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Point of Sale Merchant Services Payment Services Checkout 228

Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. Everything Comes Back to the Data As promising as AI can be in retail operations, it also carries risks.

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Payment Services Supply Chain Management Supermarket Accounting 231

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. Build Customer Loyalty.

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Payment Services Point of Sale Customer Retention Customer Experience 73

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. RTP: What about the many areas supporting the customer experience?

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Retail TouchPoints

NOVEMBER 15, 2023

Although slower to innovate by nature, physical retail is now beginning to change significantly thanks to new digital forms of payment, such as Google Pay or Apple Pay, and cutting-edge AV experiences made possible with interactive displays and immersive audio. And Apple will receive a cut of the transaction.

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Payment Services Shopping Advertising Promotions 258

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

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Payment Services Location Fulfillment Customer Experience 256

Retail TouchPoints

JUNE 3, 2024

Dollar General has “prioritized increasing the employee presence at the front end of our stores to provide a friendly, welcome and elevated level of engagement to our customers, while also facilitating a positive checkout experience,” he noted. “We

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Retail TouchPoints

MAY 25, 2023

The customized system features a focus on fresh and prepared foods and fulfillment options including store pickup and integrated delivery. We needed an ecommerce solution that offer a wide variety of items and speaks to our customers clearly,” said Jorge Machado, President of Freshmart in a statement. “We

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Fulfillment Payment Services Point of Sale Marketing 262

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

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Retail TouchPoints

SEPTEMBER 1, 2021

Let’s face it, the convenience of walking into the store, quickly selecting the item, instantly purchasing it and heading home is still a very popular value proposition for consumers. With this newfound confidence returning to physical store sales, it’s essential that the customer experience is second to none.

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Payment Services Checkout Customer Experience Returns 262

I Vend

AUGUST 13, 2023

They have become ever more demanding about what they want: service, price, choice, convenience, omnichannel retail, frictionless checkout – and if they’re not satisfied, they simply go elsewhere. So the first common feature we see in successful retailers is their customer-centricity.

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Payment Services Point of Sale Inventory Management Supply Chain Management 98

Retail TouchPoints

APRIL 13, 2022

Other retailers notice when leading industry players like Walmart or Circle K make a move, so many brands are now likely considering adding crypto payment options and Bitcoin ATMs to their stores. Cryptocurrency ATM operators at first followed many of the same strategies as traditional ATM machine providers.

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Retail TouchPoints

NOVEMBER 20, 2023

As the tactics behind these crimes become increasingly sophisticated, and customer expectations for in-store experiences are higher than ever, retailers are finding it more difficult to protect their assets while maintaining great service. While they solve one issue, they create a few more when it comes to theft.

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Payment Services Sporting Goods Inventory Management Loss Prevention 307

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Known for its closets and organizational solutions, The Container Store’s program is unusual in accepting products for resale from categories that it doesn’t sell. “We

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Payment Services Apparel Shipping Accessories 254

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. This demand for ‘contactless’ or reduced-contact experiences will continue long after the pandemic has passed.

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Payment Services Consumer Fulfillment Store Operations 290

Retail TouchPoints

MARCH 8, 2023

Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience. The final 14% will be used in technology investments that will improve Walmex’s digital platforms, analytics capabilities and automation at both stores and distribution centers.

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Retail TouchPoints

JUNE 28, 2024

The operation is managed by Sharefront , the technology company that Cohen founded, which helps brands identify these kinds of mutually beneficial collaborations. That mindset of inclusivity and collaboration is reflected even in choices like referring to what are essentially rent payments as membership fees.

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Payment Services Beauty and Health Location Promotions 247

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. Applying New-School Technology to Old-School Customer Service.

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Payment Services Customer Experience Fulfillment Point of Sale 254

Retail TouchPoints

JULY 31, 2024

Amazon ’s newly AI-powered Just Walk Out (JWO) system can now simultaneously process data from multiple sources, including overhead cameras, weight sensors on shelves and RFID, to more accurately connect products to the customers purchasing them. Does it match?

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Payment Services Location Shopping Store Operations 254