Retail TouchPoints

JUNE 3, 2025

Over the next few weeks, PayPal will roll out physical payment cards to eligible U.S. PayPal Credit customers, adding a tangible way for consumers to pay for in-store purchases. Eligible existing PayPal Credit customers will be notified about their card upgrade during the coming weeks.

Payment Services 255

Payment Services Finance Promotions Consumer 255

Retail TouchPoints

MARCH 7, 2025

For service providers, discounts have additional drawbacks. They can often be difficult to implement, especially for businesses with recurring monthly payments. And they dont really provide the best value for the service provider or the customer. Many dry cleaning customers probably shop at these types of stores.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

OCTOBER 30, 2024

Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect. Self-service kiosks allow shoppers to take charge. Also, automation plays an important role in IT operations. IT teams today can (and should!)

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

FEBRUARY 7, 2025

As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences. In fact, more than three-quarters of B2B companies claim their buyers expect a digitized sales process, according to Deloitte Digital research.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

APRIL 25, 2025

In these times, seamless operations are essential for maintaining a competitive edge, and at the heart of this is secure, reliable connectivity. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail TouchPoints

DECEMBER 18, 2024

The company then selected what Neighbour called the suite of As add-on technologies to round out the ecommerce experience: Algolia for search and recommendations, Amplience for content and digital asset management, Akeneo for product information management (PIM) and Adyen for payment services. And thats not all.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 Retailers can avoid this problem by tapping into customer authentication psychology. As a retailer, your login process affects customer behavior and loyalty. times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

NOVEMBER 19, 2024

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. per month, offering $0 delivery fees and lower service fees on eligible orders.

Merchant Services 276

Merchant Services Shopping Payment Services Checkout 276

Retail TouchPoints

JULY 9, 2025

However, while social ecommerce is predicted to be a $1 trillion sector by 2028 , a striking contradiction exists: platforms are racing ahead with integrated shopping features, but consumer trust isn’t keeping pace. Off-Platform Payment Links: Payment links are URLs that can be added to direct messages, stories or posts.

Merchant Services 147

Merchant Services Payment Services Shopping Checkout 147

Retail TouchPoints

JUNE 19, 2025

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model. Months earlier, it was reported that thousands of Walmart stores in the U.S.

Payment Services 147

Payment Services Customer Experience Inventory Management Consumer 147

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Promotions like discounts can encourage conversions and enhance customer loyalty.

Customer Experience 82

Customer Experience Payment Services Checkout Returns 82

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services Department Stores Shipping Customer Experience 147

Small Biz Trends

JUNE 14, 2025

Key Takeaways Understanding NCR’s Impact: NCR offers innovative technology solutions to enhance retail operations, making the checkout process more efficient for small businesses. Mobile Payment Flexibility: Ring Up allows businesses to accept payments using smartphones, providing versatility in managing sales from anywhere.

Payment Services 137

Payment Services Checkout Management Customer Experience 137

Inside Retail

JULY 10, 2025

Mecca and Sephora have shaped the Australian beauty retail landscape, building their brands on loyalty, curated experiences, and a deep emotional connection with customers. They are both loved by millions of Aussie shoppers – but when it comes to online customer experience, which brand truly comes out on top?

Payment Services 194

Payment Services Checkout Returns Customer Experience 194

Retail TouchPoints

JUNE 18, 2025

David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light retail model. David’s Bridal is using our technology and a deep understanding of their customer to reimagine the bridal shopping experience — whether online, in-store or anywhere in between.”

Payment Services 165

Payment Services Point of Sale Checkout Store Operations 165

Small Biz Trends

JUNE 18, 2025

Key Takeaways Holistic Customer Experience: Retail customer experience comprises all interactions, from storefronts to post-purchase, fundamentally influencing customer perceptions and loyalty. In today’s fast-paced retail world, creating an unforgettable customer experience is crucial.

Customer Experience 76

Customer Experience Store Layout Payment Services Supply Chain Management 76

Small Biz Trends

JUNE 27, 2025

Key Takeaways The Square Reader is fully compatible with the latest iPhone models, offering seamless integration for efficient payment processing for small businesses and freelancers. If you’re a small business owner or a freelancer, you know the importance of seamless payment solutions. Great news!

Payment Services 106

Payment Services Point of Sale Inventory Management Management 106

Retail TouchPoints

MARCH 27, 2025

Dealing with customer service for a faulty product or return? One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. Lets return to the example of shopping for a product. Most chatbots cant keep up.

Payment Services 147

Payment Services Shopping Returns Customer Experience 147

Retail TouchPoints

NOVEMBER 29, 2024

Promotional efforts such as coupons and discounts work well in social commerce, too, as do flexible payment terms. South Koreans enjoy blazing digital infrastructure and high social media engagement through platforms such as KakaoTalk and Naver Shopping. Cultivating KOCs (key opinion consumers, a.k.a.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JUNE 12, 2025

Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. said Elery Pfeffer, Founder and CEO of Nift in an interview with Retail TouchPoints.

Merchant Services 147

Merchant Services Payment Services Jewelry Customer Experience 147

365 Retail

JUNE 9, 2025

Due to the fact that buyers are now looking for simplicity and personalization throughout their whole buying process, it is important to include some flexible payment options and ensure that clients have the best experience possible. Repeat interactions with flexible payment options also build loyalty.

Payment Services 52

Payment Services Customer Experience Clienteling Checkout 52

Small Biz Trends

JULY 24, 2025

Self-service point of sale (POS) systems are transforming how consumers engage with retail and dining experiences. These systems enable customers to complete transactions independently using kiosks that feature touchscreens, barcode scanners, and various payment methods.

Payment Services 69

Payment Services Kiosk Checkout Inventory Management 69

Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff! Keep the stores tidy.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Inside Retail

APRIL 3, 2025

By omnichannel commerce, were not talking about separate digital solutions and digital customer experiences within channels, but something thats pervasive, highly personalised and streamlined end-to-end across all of the channels. The strategy has increased margins, improved customer experience and optimised internal operations.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

Small Biz Trends

JULY 12, 2025

Key Takeaways Unique Sensory Experience: Physical stores provide a tactile shopping experience that allows customers to touch, see, and engage with products in a way that online shopping cannot replicate. For many, this tactile engagement is an essential part of the shopping journey.

Payment Services 114

Payment Services Inventory Management Promotions Shopping 114

Inside Retail

FEBRUARY 16, 2025

For the Overall Online Store Experience, the Online CX Index covered search and discovery, pre-purchase support, and checkout and payment analysing up to 100 data points across the entire pre-purchase experience. In addition, customers loved the improvement of its live chat resolution times over the past few weeks.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail Focus

APRIL 8, 2025

Whether you are an individual retailer or a multinational concern, a hospital or a theme park, app technology has ushered in a new era of customer service in our digital age. Apps Create Digital Storefronts Available 24/7 Today’s consumer journey begins not on the shop floor but simply by touching a smartphone screen.

Payment Services 130

Payment Services Inventory Management Consumer Customer Experience 130

Retail TouchPoints

DECEMBER 23, 2024

In its broadest and most straightforward definition, a digital twin is a virtual replica of a physical object, person or process that can be used to simulate its behavior to better understand how it works in real life, according to McKinsey.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail digital transformation is the process of leveraging technology to fundamentally change the way a retail business operates. It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service.

Payment Services 108

Payment Services Inventory Management Management Customer Experience 108

Inside Retail

JANUARY 1, 2025

With Valentines Day and Easter still weeks away, now is the perfect time to enhance the customer experience (CX) and invest in training your team for the year ahead. By leveraging these tactics, retailers can build on the momentum of holiday shopping to encourage repeat purchases.

Payment Services 130

Payment Services Checkout Customer Experience Returns 130

Inside Retail

FEBRUARY 16, 2025

For the Overall Online Store Experience, the Online CX Index covered search and discovery, pre-purchase support, and checkout and payment analysing up to 100 data points across the entire pre-purchase experience. In addition, customers loved the improvement of its live chat resolution times over the past few weeks.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

Shopping cart abandonment remains a major hurdle in e-commerce. For retail, e-tail, and wholesale brands—especially in verticals like apparel, footwear, jewelry, sporting goods, and home goods—every abandoned cart represents lost revenue and missed customer engagement. What Is Shopping Cart Abandonment? The good news?

Drop-Shipping 83

Drop-Shipping Payment Services Checkout Shopping 83

Retail TouchPoints

FEBRUARY 20, 2025

And when it comes to user experience (UX), first impressions matter: 42% of shoppers said they make the decision whether to stay or leave a website within 10 seconds, and 20% within 5 seconds. Customers’ patience is thinning as automated processes advance. AI testing enhances the testing process.

Payment Services 179

Payment Services Checkout Promotions ATS 179

Small Biz Trends

JULY 5, 2025

Mobile Commerce Importance: Over 50% of online transactions are made via mobile devices, emphasizing the need for responsive website design and mobile-friendly shopping experiences to enhance customer satisfaction and conversion rates. Investing in automation software enhances efficiency in operations.

Payment Services 106

Payment Services Consumer Shopping Checkout 106

Small Biz Trends

JULY 26, 2025

Comprehending its components and challenges is crucial for businesses aiming to improve their overall service. Exploring effective strategies can greatly impact your business’s success and customer retention. What strategies can you implement to improve this experience?

Payment Services 59

Payment Services Checkout Inventory Management Point of Sale 59