Remove Customer Experience Remove Outdoor Remove Store Operations
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The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Retail TouchPoints

Want to enjoy the best of the outdoors without, you know, actually going outside? The stores centerpiece is its Dome Tent, where shoppers can lay down and look up at AI-generated content that will take them through a 30 -minute visual journey, featuring natural soundscapes and visuals to take the viewer from day to night.

Outdoor 278
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REI Shutters Experiences Business that was Losing Millions Annually, Cuts 400+ Jobs

Retail TouchPoints

After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing millions of dollars every year and was being subsidized with profits from other parts of the business, according to a statement from CEO Eric Artz.

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Scaling Store Experiences: 4 Lessons from Rekon Retail

Retail TouchPoints

With experience working for brands like Apple and Starbucks , both of which have carved unique spaces in the realm of store design and experience strategy, Kondrat found that the best spaces had a sound operational foundation, and that these operations, teams and processes were standardized across all locations as the businesses grew.

Outdoor 259
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Pet-Friendly Retail: Design for Sights, Smells and Sounds

Retail TouchPoints

What’s a pet owner to do when the great outdoors is inaccessible? Are there outdoor seating options available? Our temperate climate with ample sunshine and green space encourages spending time outside and sharing it with four-legged friends. My chocolate lab, Sydney, passed away last year. She lived a long and happy life.

Outdoor 287
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Thinking Outside the Mall: Using Exterior Spaces to Draw Shoppers In

Retail TouchPoints

She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.

Outdoor 328
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Retail is the Most Common Location for Gun Violence, but There’s More to the Story

Retail TouchPoints

Image courtesy ZeroEyes For example, the majority of all gun violence incidents (60%, or 3,235 in 2024) originate outdoors, and parking lots in particular seem to be a flash point, with 1,848 incidents occurring in parking lots in 2024. The Cost of Gun Violence The worst cost of gun violence is death and injury.

Location 162
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Package Concierge Provides Lockers For 24/7 Contactless Pickup

Retail TouchPoints

Package Concierge , a provider of automated locker solutions, offers outdoor lockers designed for contactless, 24/7 pickup for buy online, pick up in-store (BOPIS) orders. The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customer experience.

Kiosk 191