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Want to enjoy the best of the outdoors without, you know, actually going outside? For example, its complemented with a really well-done custom scent that captures the freshness of the outdoors coupled with warmth and earthy elements. Then the recently opened London flagship of The North Face is the place for you.
After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing millions of dollars every year and was being subsidized with profits from other parts of the business, according to a statement from CEO Eric Artz.
Most recently, Hicks served as CEO of Academy Sports + Outdoors as well as CEO of Foot Locker. His previous retail experience includes leadership positions at JCPenney, Payless ShoeSource, Home Shopping Network, May Department Stores and McKinsey & Co. Symancyk, who left PetSmart to lead Signet Jewelers.
Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor gear and apparel retailer Backcountry.com.
With experience working for brands like Apple and Starbucks , both of which have carved unique spaces in the realm of store design and experience strategy, Kondrat found that the best spaces had a sound operational foundation, and that these operations, teams and processes were standardized across all locations as the businesses grew.
While COVID-19 has accelerated the adoption of many new shopping behaviors and expectations, there is another trend that the pandemic has pushed forward: interest in the outdoors. Participation in outdoor activities increased by nearly 25 million people over the past decade, and nearly half that number visited the U.S.’s
What’s a pet owner to do when the great outdoors is inaccessible? Are there outdoor seating options available? Our temperate climate with ample sunshine and green space encourages spending time outside and sharing it with four-legged friends. My chocolate lab, Sydney, passed away last year. She lived a long and happy life.
Converting them into community plazas, garden spaces or outdoor event areas encourages gathering and extends visitor dwell time. Whether through programmed events, outdoor seating or interactive art, retail spaces must actively invite community interaction. Parking lots can become public spaces. Foster public gathering.
Set to open in summer 2025, the new Wally’s concept will feature a 2,500-square-foot interior and a 1,500-square-foot outdoor terrace, creating an open-air dining experience within one of the architectural waterfront spheres in front of the Fairmont Hotel along the Avenue of the Stars.
Swedish outdoor apparel and gear retailer Fjällräven has launched Fjällräven Pre-Loved, a peer-to-peer resale marketplace powered by Archive that is designed to give a second life to products and reinforce the brand’s mission to reduce waste and promote circularity.
Specialist outdoor retail group, Outdoor and Cycle Concepts Ltd (O&CC) , has leveraged shelf-edge automation to improve operational efficiencies in-store, increase labour productivity and enhance customer service, partnering with Pricer , the leading in-store automation and communication solutions provider.
is something we’ve been wanting to do for a while, and this is our first major renovation to the space in over 10 years,” said Sandy Gilsenan, Chief Retail and CustomerExperience Officer for Warby Parker in an interview with Retail TouchPoints. “Refreshing the design of our first store on Greene St.
REI and West Elm have introduced the co-branded REI x West Elm collection of outdoor lifestyle products, which will be merchandised in the stores of both retailers and on their respective e-Commerce sites at REI.com/westelm and Westelm.com/REI. The partnership marks the first time that REI Co-op is selling gear through another retailer.
She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.
Marking a “fundamental shift” in the retailer’s current store design, the new Elevate model aims to improve the customerexperience and drive store growth via: Premium brand showroom areas featuring brands such as Weber, Traeger, Big Green Egg, Craftsman, DeWalt, Milwaukee, Ego and Stihl; Customer service enhancements aligned with new and evolving (..)
EPAM Continuum, a global innovation design firm that specializes in customerexperience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” There’s a great outdoor retail center in Long Beach, Calif.
Outdoor enthusiast retailer BCF has launched the first of its new breed of superstore, with customerexperience and a wider range built into its Townsville store’s reopening. Yes, we saw online penetration improve over the pandemic, but we’re seeing more of our customers head in-store again, and we want to help them.”.
In the business world, it’s important to seek innovative ways to improve operations and customerexperience. For the… The post 3 Benefits of Outdoor Digital Menu Boards appeared first on The Official Kuusoft Blog.
Outdoor Voices, Fabletics and Alo are just a few of the DTC brands in the space, vying against established, deep-pocketed, omnichannel leaders, such as lululemon and Nike. Outdoor Voices was already starting to feel the pinch before COVID, and experts predict the company will go under within the next year.
And it means that they need to take a close look at how they can provide a smooth and convenient outdoor waiting experience for queuing customers. Here are a few ideas for how retailers can begin implementing physical and technological improvements to their outdoor lines to make the wait worthwhile.
The new Snapchat Lens was developed by CGTrader and featured Fatboy’s latest line of outdoor furniture. ” De Vos and the Fatboy leadership team now plan to scale the company’s use of AR capabilities to enhance the brand’s larger online customerexperience, both on social media and the Fatboy website.
Eddie Bauer will move into resale beginning in August, when the outdoors retailer will begin accepting Eddie Bauer-branded apparel, footwear, accessories and gear, according to reporting in WWD and other media outlets. We hope to give customers new ways to discover the brand and outfit their adventures.”.
Image courtesy ZeroEyes For example, the majority of all gun violence incidents (60%, or 3,235 in 2024) originate outdoors, and parking lots in particular seem to be a flash point, with 1,848 incidents occurring in parking lots in 2024. The Cost of Gun Violence The worst cost of gun violence is death and injury.
Help me find a durable, absorbent and bright carpet for my childs bathroom; and What should I consider when buying an outdoor rug? In addition to Benuta, many brands including Monica Vinader , Very , home24 and others are applying AI to help their shoppers better find what they need and enhance customerexperiences.
Outdoor brand Snow Peak is taking a similar approach, but in a way that remains true to its uniquely natural roots. is a multi-function venue that includes a store, restaurant and office space — all of which are thematically connected to a central invitation: “Let’s dwell outdoors, together.” Snow Peak’s U.S.
The good news is that they’re also seeing customers returning to physical stores. This provides a fantastic opportunity to deliver a great customerexperience, which can really set a business apart – provided it’s done right.
Immersive content can also center around a cause that customers and the company support. For instance, an outdoor clothing brand welcomes visitors to its homepage with an invitation to match their volunteer skills with an environmental group. More Immersive Experience Opportunities.
The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customerexperiences are essential. This approach, rooted in emotional engagement, proved worthwhile, confirming the importance of designing for positive customerexperiences.
How retailers handle this kind of volume and create a great customerexperience, while dealing with the new retail realities of contactless pickup caused by COVID, will determine their level of success in the future. Unlike some BOPIS fulfillment options, the locker experience for the store and customer is intuitive and easy.
The outdoor brand has plans for an aggressive retail expansion while simultaneously continuing its community-building initiatives. PB: Australia is a very important market for Hoka – where the outdoors is hugely accessible and staying active is a large part of the lifestyle. We will just have to wait and see.
This process builds a deep understanding of local needs and aspirations, allowing for a tailored customerexperience that means no two IKEA stores are the same. Outdoor Spaces: Despite the compact nature of many homes, outdoor spaces are highly valued in Brighton.
As the 2021 holiday season shifted into full swing, Coach developed methods of interacting with customers across geographic locations, but also made sure to connect these experiences with physical locations. We still went ahead and got traditional pop-ups, such as one in Shanghai to launch our Winter ski collection.”.
Package Concierge , a provider of automated locker solutions, offers outdoor lockers designed for contactless, 24/7 pickup for buy online, pick up in-store (BOPIS) orders. The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customerexperience.
During wintertime, if my order is ready and I pull into a special parking spot, it would be great if an outdoor board showed me where I am in the queue and when my stuff will be ready so I don’t have to get out of the car. It’s that transparency for the end user customer, or even the back of house staff. Give people a reason to come.
As part of the pop-up experience, Bal Harbour Shops is featuring The Whitman , a restaurant concept designed specifically for the experience, featuring ample seamless indoor-outdoor space and a Latin-inspired menu.
That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization. Employee Experience + CustomerExperience = Brand Experience.
Centric Software provides enterprise solutions to fashion, retail, footwear, outdoor, luxury, consumer goods and home décor companies to achieve strategic and operational digital transformation goals.
Encourage them to report any incidents of violence, and ensure outdoor areas are well-lit and accessible to enhance overall safety. Prioritizing Safety Without Sacrificing CustomerExperience The surge in in-store violence post-COVID has significantly impacted the retail industry, demanding a shift in loss prevention policies.
Portilla also joined the company in 2017, leading product strategy and design for Co-op Brands, including ongoing collaboration with Outdoor Afro Inc. Speyer also serves as executive sponsor of PRISM, REI’s inclusion network for LGBTQ+ employees and allies.
134% more likely to anticipate making a garden or outdoor purchase. They’re more likely than the average consumer to indicate they’re shopping for outdoor furniture, mattresses, kitchen appliances, bed and bath goods and garden items. Be prepared to show off your offerings through elevated customerexperiences.
Running retailers like On and Brooks are increasingly partnering with local running coaches, physiotherapists and running clubs, while outdoor brands are collaborating with local wilderness guides and environmental experts, Chia told Inside Retail.
Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Both retail brands are owned by Bedrock Manufacturing ; Filson is known for high-end outdoor clothing and accessories, and Shinola offers products including timepieces, leather goods, jewelry and audio.
Advanced capabilities like buy online pick up in-store (BOPIS), ecommerce, apps that help navigate stores and outdoor pop-up shops that used to get pushed back for budgetary reasons suddenly became imperatives for stores to stay afloat. Making the Best of a Black Swan.
Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. Use data for dining experiments.
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