Customer Experience Merchant Services Visual Merchandising 
Retail TouchPoints
FEBRUARY 5, 2025
One of Sephoras most notable findings from the data-gathering process was that most consumers didnt like having their makeup done in most Beauty Studios, largely because they were stationed in the front window of stores. The merchant has to think about whats going to be trending and hot in the next two, three years.
Retail TouchPoints
FEBRUARY 9, 2024
“The Style Forecast is an embodiment of the art and science to our approach , fueled by billions of data points that we gather across our experiences and through millions of our clients that we engage with,” said Loretta Choy, Chief Merchandising and Client Services Officer for Stitch Fix during a recent Retail Remix interview.
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Retail TouchPoints
DECEMBER 13, 2023
For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. customer experience). However, sometimes the success of one area (i.e.
Retail TouchPoints
APRIL 7, 2022
Imagine instead if the shopper had visited those same grids and product pages and, at each step and on each page, had seen Instagram-style imagery visually styling those leggings with tops, accessories and footwear into a variety of outfits for a variety of occasions, styles and body types. Scaling Inspiration with Technology.
VMS
NOVEMBER 10, 2021
And while JCPenney, a merchant prince from a bygone era, spoke passionately about customer service, the question must be asked, does customer service today transcend Penney’s golden rule? The core of his philosophy was “treat your customer as you would want to be treated.”
Retail TouchPoints
SEPTEMBER 18, 2024
Reinventing the Grocery Store Model To create a truly engaging and authentic mercado experience, Mercado González bypassed the traditional grocery store model, where the store’s center occupies most of the space, and is then surrounded by fresh departments, such as the deli and butcher counters, along the perimeter.
Retail TouchPoints
SEPTEMBER 22, 2022
In a recent interview, Farnell shared his insights and recommendations to help brands and merchants embrace the retailtainment revolution: Retail TouchPoints (RTP): How would you define retailtainment? There is much to be learned by following your customer beyond the rituals they have established within your particular sector.
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