Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience.

Returns 332

Returns Merchant Services Shipping Department Stores 332

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. But retailers’ needs can change, sometimes quite quickly, as they did during COVID-19 when many merchants began scheduling specific shopping appointments with customers, both virtually and in person.

Point of Sale 259

Point of Sale Merchant Services Payment Services Checkout 259

Retail TouchPoints

MARCH 2, 2021

A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. Returns actually hold the key to finding your best customers, and brands that don’t realize that are leaving significant revenue on the table,” he said. That number was even higher in January 2021. “

Returns 326

Returns Merchant Services Drop-Shipping Consumer 326

Retail TouchPoints

SEPTEMBER 12, 2024

will reveal data on how consumers’ in-store shopping behaviors will change and evolve through Q4, including in-demand categories, top-performing retailers, and the challenges and opportunities that exist for all merchants during the season. In the key grocery category, Placer.ai

Merchant Services 301

Merchant Services Returns Consumer Planning 301

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Use cases for the initiative could include everything from product discovery to brand loyalty to regulatory compliance.

Merchant Services 284

Merchant Services Markdowns Store Operations Planning 284

Retail TouchPoints

MARCH 12, 2024

Walgreens will integrate jewelry, hair accessories, cosmetics and seasonal pieces from Claire’s into the assortment of more than 4,400 stores by the end of this month. As a one-stop destination for everyday needs, Walgreens services millions of people every day,” said Ryan Vero, CEO at Claire’s in a statement.

Merchant Services 261

Merchant Services Jewelry Accessories Fashion 261

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

Loss Prevention 320

Loss Prevention Visual Merchandising Sporting Goods Store Operations 320

Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m.

Merchant Services 341

Merchant Services Payment Services Consumer Beauty and Health 341

Retail TouchPoints

DECEMBER 14, 2020

I was just in a mass merchant store the other day and they had a display with a bunch of different types of disinfectants and hand sanitizer brands I had never heard of prior to the pandemic. Experience Will Be Top of Mind in the Post-COVID Environment. Omnichannel Means One Channel, Not Two Connected Channels.

Shopping 301

Shopping Merchant Services Fulfillment Returns 301

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Advertising 261

Advertising Store Operations Merchant Services Wholesale 261

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. A point of sale (POS) system is used to accept payments, like a cash register. Brilliant POS.

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. RTP: With COVID, what were the initial changes to your operations? RTP: How has the customer experience changed?

Management 162

Management Merchant Services Fulfillment Store Operations 162

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. It’s a different approach and a different thought process.

Drop-Shipping 194

Drop-Shipping Merchant Services Fulfillment Shipping 194

Retail TouchPoints

OCTOBER 20, 2020

Traditionally, the physical store has been where people have gone through that shopping experience — finding what works best for them with time on their hands, walking through their favorite store, using their senses of sight and touch to figure out what’s going to work best. You should 100% be doing that right now.”.

Merchant Services 162

Merchant Services Shopping Consumer Business Communication 162

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 144

Returns Drop-Shipping Merchant Services Fulfillment 144

Retail TouchPoints

SEPTEMBER 22, 2022

In a recent interview, Farnell shared his insights and recommendations to help brands and merchants embrace the retailtainment revolution: Retail TouchPoints (RTP): How would you define retailtainment? There is much to be learned by following your customer beyond the rituals they have established within your particular sector.

Merchant Services 144

Merchant Services Customer Experience Shopping Consumer 144

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail TouchPoints

DECEMBER 13, 2021

Google’s Cloud division currently captures the third-largest market share among providers, after Amazon Web Services and Microsoft Azure. For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store.

Merchant Services 176

Merchant Services Shopping Consumer Checkout 176

I Vend

JULY 10, 2023

Insights that inform decision making, based on your entire operation Manage your entire operation from a single system. All of which means enhanced productivity, a better customer experience, and faster growth in sales and revenue. The future isn’t in-store, the future isn’t ecommerce. Shopify supports 4.4

Payment Services 98

Payment Services Merchant Services Point of Sale Customer Experience 98

I Vend

JULY 10, 2023

Insights that inform decision making, based on your entire operation Manage your entire operation from a single system. All of which means enhanced productivity, a better customer experience, and faster growth in sales and revenue. The future isn’t in-store, the future isn’t ecommerce. Shopify supports 4.4

Payment Services 97

Payment Services Merchant Services Point of Sale Customer Experience 97

Retail TouchPoints

JULY 17, 2020

Mass merchants in particular have benefited from this change: private label sales in the segment have increased by 41% over the past five years , approximately 4X higher than overall private label growth. COVID-19 Creates The Foundation For Private Label Renaissance. COVID-19 has been kinder to some up-and-coming retail models than others.

Retail Trends 147

Retail Trends Apparel Fulfillment Merchant Services 147

Mass Relators

JANUARY 21, 2023

The seven executives — Rick Brindle, Elizabeth Chace-Marino, Ron Edenfield, Bob Obray, Art Potash, Gordon Reid, and Joe Sheridan — have exemplified food industry excellence through first-rate company leadership, community impact and customer service, according to FMI.

Beauty and Health 52

Beauty and Health Grocer Merchant Services Consumer 52

Retail Geek

JANUARY 6, 2023

We cover many of the tactical challenges (onboarding SKUs, product content, fulfillment, and curation), as well as the opportunities of this new “CircularCommerce” space. Scot: [18:46] Did some point I think I saw a ModCloth working to the stores where you there for that. And we wound up. [29:43]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The home improvement retailer also announced additional senior leadership promotions.

Promotions 175

Promotions Merchant Services Store Operations Advertising 175

M19 Retail

OCTOBER 15, 2024

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. With enhanced visibility into real-time data, store associates can make informed decisions and improve customer service.

Merchant Services 52

Merchant Services Inventory Management Point of Sale Supply Chain Management 52

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. This partnership is a testament to our commitment to helping retailers optimize their operations and elevate customer experiences.

Merchant Services 40

Merchant Services Point of Sale Inventory Management Checkout 40

Retail TouchPoints

NOVEMBER 5, 2024

Part of the store’s mission is to test how new Hispanic-themed product assortments could strengthen shopper loyalty among these consumers. Like other Leevers stores, this one will be 100% employee-owned. Mercado González has bypassed the traditional “box with aisles” supermarket format.

Supermarket 271

Supermarket Shopping Consumer Merchant Services 271