Customer Experience Merchandise Store Store Operations 
Retail TouchPoints
MARCH 26, 2025
The competitive landscape surrounding each store also is a critical facet of how the store will be merchandised. Stores near a hospital will feature different inventory, and different placements, in the front store than locations that have a neighboring grocery store or those near an apartment complex, for example.
Retail TouchPoints
JANUARY 20, 2025
The holiday season brings a surge in shopping, both in-store and online. Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility.
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Retail TouchPoints
OCTOBER 11, 2024
It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. The retail industry holds influence above many others.
Retail TouchPoints
APRIL 3, 2024
JWO’s reliance on computer vision and RFID to track which items each customer has chosen makes it more feasible in smaller selling spaces, such as convenience stores , fan merchandise stores in stadiums and even hospital gift shops.
Retail TouchPoints
SEPTEMBER 25, 2023
Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.
Retail TouchPoints
APRIL 10, 2023
The location also had boxes and merchandise stored in an unsafe manner, exposing workers to struck-by hazards. OSHA’s investigation in Columbus, Ga. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door.
Retail TouchPoints
MARCH 2, 2021
A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. While many retailers view returns as a problem that needs to be solved, Poma said that returns can actually be a powerful tool to spur loyalty and growth.
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