Customer Experience Merchandise Store Store Operations 
Retail TouchPoints
APRIL 3, 2024
JWO’s reliance on computer vision and RFID to track which items each customer has chosen makes it more feasible in smaller selling spaces, such as convenience stores , fan merchandise stores in stadiums and even hospital gift shops.
Retail TouchPoints
SEPTEMBER 25, 2023
Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.
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Retail TouchPoints
APRIL 10, 2023
The location also had boxes and merchandise stored in an unsafe manner, exposing workers to struck-by hazards. OSHA’s investigation in Columbus, Ga. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door.
Retail TouchPoints
MARCH 2, 2021
A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. While many retailers view returns as a problem that needs to be solved, Poma said that returns can actually be a powerful tool to spur loyalty and growth.
Retail TouchPoints
JANUARY 20, 2021
As you walk through the mattress store, all you see is what seems like miles of white bedding and seemingly identical products. You feel your head begin to pound as you try to assimilate the barrage of messaging throughout the store. Unfortunately, similar customer experiences are everywhere.
Retail TouchPoints
SEPTEMBER 24, 2024
Their adoption of advanced technologies like AI, data analytics and supply chain optimization enhances customer experiences, but smaller businesses may struggle to keep pace with these innovations.”
Retail TouchPoints
MARCH 29, 2023
The plan is, once all 40 stores get all the hardware and software deployed, we’re going to be syncing up our corporate inventory with whatever the RFID is showing so that the planning team has the accurate inventory data to make the make their decisions better.”
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