Customer Experience, Merchandise Store and Store Operations

Amazon’s Just Walk Out has Left the Building

Retail TouchPoints

APRIL 3, 2024

JWO’s reliance on computer vision and RFID to track which items each customer has chosen makes it more feasible in smaller selling spaces, such as convenience stores , fan merchandise stores in stadiums and even hospital gift shops.

Merchandise Store

Merchandise Store Checkout Supermarket Shopping

Can Nearshoring Prevent the Next Supply Chain Crisis?

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.

Returns

Returns Supply Chain Management Fulfillment Customer Experience

Dollar General Hit with $1M More in OSHA Fines, Bringing Total Since 2017 to $15M

Retail TouchPoints

APRIL 10, 2023

The location also had boxes and merchandise stored in an unsafe manner, exposing workers to struck-by hazards. OSHA’s investigation in Columbus, Ga. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door.

Merchandise Store

Merchandise Store Location Accounting Customer Experience

Webinars

Less Stress, More Success: Accounting Best Practices & Processes for 2025

MORE WEBINARS

Forrester Forecast: Online’s Share of U.S. Sales to Top 29% by 2029

Retail TouchPoints

SEPTEMBER 24, 2024

Their adoption of advanced technologies like AI, data analytics and supply chain optimization enhances customer experiences, but smaller businesses may struggle to keep pace with these innovations.”

Consumer

Consumer Apparel Accounting Marketing

Sensing, Not Seeing, with Vision AI as Retail’s Crystal Ball for the Future

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. The retail industry holds influence above many others.

Advertising

Advertising Drop-Shipping Checkout Supermarket

In-Store Retail Media: Focus on the Shopper, Not the CPM

Retail TouchPoints

NOVEMBER 19, 2024

The idea of the brick-and-mortar store being called the “next frontier” for retail media sounds funny to the many industry veterans who work at Mars United SM Commerce. Retail veterans like us have always viewed the physical store as a critical channel for shopper engagement.

Advertising

Advertising Point of Sale Shopping Accounting

How RFID is Powering Perry Ellis’ Customer Operations, from Inventory Planning to Checkout

Retail TouchPoints

MARCH 29, 2023

The plan is, once all 40 stores get all the hardware and software deployed, we’re going to be syncing up our corporate inventory with whatever the RFID is showing so that the planning team has the accurate inventory data to make the make their decisions better.”

Checkout

Checkout Planning Customer Experience Management

In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem

Retail TouchPoints

MARCH 2, 2021

A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. While many retailers view returns as a problem that needs to be solved, Poma said that returns can actually be a powerful tool to spur loyalty and growth.

Returns

Returns Merchant Services Drop-Shipping Consumer

Saving Shoppers from the Sea of Sameness

Retail TouchPoints

JANUARY 20, 2021

As you walk through the mattress store, all you see is what seems like miles of white bedding and seemingly identical products. You feel your head begin to pound as you try to assimilate the barrage of messaging throughout the store. Unfortunately, similar customer experiences are everywhere.

Customer Experience

Customer Experience Fulfillment Consumer Marketing

Joann Enters Structured Bankruptcy; Stores and Site to Remain Operational

Retail TouchPoints

MARCH 18, 2024

The 800+ -store crafts retailer has initiated voluntary prepackaged Chapter 11 cases in the U.S. As it seeks to find firmer footing, Joann has entered a Transaction Support Agreement (TSA) with a majority of its financial stakeholders and other parties that includes commitments for approximately $132 million in new financing.

Finance

Finance Planning Merchandise Store Store Operations

NRF 2024 Preview: Hear From Top Execs at Levi’s, Ulta Beauty, FedEx — and Magic Johnson

Retail TouchPoints

JANUARY 11, 2024

Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center for Retail’s Big Show from Jan. 13 to 16, 2024.

ATS

ATS Wholesale Inventory Management Fashion

NRF 2023: How Target Makes its Culture of Inclusion Tangible

Retail TouchPoints

JANUARY 16, 2023

On the highly visible end, the panel was all female (Cornell excepted) and featured two Black women, and that’s a reflection of Target’s internal structure: “ One-third of Target’s Board of Directors is women, half of our leadership team are women and over half of our stores are led by females,” said Cornell.

Planning

Planning Management Merchandise Store Store Operations

Belk Adds Same-Day Delivery Option

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

Department Stores

Department Stores Shopping Merchandise Store Store Operations

After Lackluster Q2, Francesca’s Explores Strategic Alternatives

Retail TouchPoints

SEPTEMBER 18, 2020

Francesca’s, which operates approximately 700. Following a 29% drop in net sales during Q2, apparel, jewelry and accessories retailer Francesca’s will investigate strategic alternatives ranging from lease deferrals and refinancing to bankruptcy.

Boutique

Boutique Payment Services Jewelry Accessories

Experience Retail Today

Amazon’s Just Walk Out has Left the Building

Can Nearshoring Prevent the Next Supply Chain Crisis?

Webinars

Trending Sources

Dollar General Hit with $1M More in OSHA Fines, Bringing Total Since 2017 to $15M

Webinars

Forrester Forecast: Online’s Share of U.S. Sales to Top 29% by 2029

Sensing, Not Seeing, with Vision AI as Retail’s Crystal Ball for the Future

In-Store Retail Media: Focus on the Shopper, Not the CPM

How RFID is Powering Perry Ellis’ Customer Operations, from Inventory Planning to Checkout

In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem

Saving Shoppers from the Sea of Sameness

Joann Enters Structured Bankruptcy; Stores and Site to Remain Operational

NRF 2024 Preview: Hear From Top Execs at Levi’s, Ulta Beauty, FedEx — and Magic Johnson

NRF 2023: How Target Makes its Culture of Inclusion Tangible

Belk Adds Same-Day Delivery Option

After Lackluster Q2, Francesca’s Explores Strategic Alternatives

Stay Connected