Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season.

Management 312

Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

APRIL 3, 2024

Amazon spokesperson Carly Golden, quoted by CNBC , said “We’ve heard from customers that while they enjoyed the benefit of skipping the checkout line with Just Walk Out, they also wanted the ability to easily find nearby products and deals, view their receipt as they shop and know how much money they saved while shopping throughout the store.”

Merchandise Store 296

Merchandise Store Checkout Supermarket Shopping 296

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience.

Checkout 285

Checkout Customer Experience Merchandise Store Consumer 285

Retail TouchPoints

APRIL 10, 2023

The location also had boxes and merchandise stored in an unsafe manner, exposing workers to struck-by hazards. OSHA’s investigation in Columbus, Ga. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door.

Merchandise Store 260

Merchandise Store Location Accounting Customer Experience 260

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. It is assumed that they are more adept at using the technology in their hands and that this facility will inform their consuming behaviors, which McKinsey refers to as “seamless and intuitive adoption of online shopping and transactions.”

Consumer 303

Consumer Department Stores Merchandise Store Advertising 303

Retail TouchPoints

MARCH 2, 2021

In fact, even after the pandemic moves into the rear-view mirror, 46% of consumers plan to do the same amount of shopping online, and 42% said they will actually shop online even more than they do now, according to a recent study from Pitney Bowes. Returns Play a Key Role in Customer Attrition and Loyalty.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328