Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

OCTOBER 11, 2024

For example, on shopping channels with multiple distributors, sellers may be deprioritized on the site for overselling or shipping incorrect items. Vision AI is supporting the retail industry in this way, too.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

AUGUST 19, 2022

But consumers aren’t just buying items online and having them shipped to the house. Hand: If I have a digital shelf tag that has a QR code on it, I can connect to an experience right then and there that allows me to place an order online.

Consumer 278

Consumer Shipping Management Merchandise Store 278

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328