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How Localization is Helping CVS Position Itself as the Modern General Store

Retail TouchPoints

The competitive landscape surrounding each store also is a critical facet of how the store will be merchandised. Stores near a hospital will feature different inventory, and different placements, in the front store than locations that have a neighboring grocery store or those near an apartment complex, for example.

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The Waste Management Challenge of the Holiday Season

Retail TouchPoints

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season.

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Sensing, Not Seeing, with Vision AI as Retail’s Crystal Ball for the Future

Retail TouchPoints

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. The retail industry holds influence above many others.

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Amazon’s Just Walk Out has Left the Building

Retail TouchPoints

JWO’s reliance on computer vision and RFID to track which items each customer has chosen makes it more feasible in smaller selling spaces, such as convenience stores , fan merchandise stores in stadiums and even hospital gift shops.

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How Retail Tech Solutions Address Stadium Concessions Gripes

Retail TouchPoints

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience.

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NRF: Retail Sales Rose 17.7% YoY in March as Recovery Accelerated

Retail TouchPoints

Results in other categories included: Sporting goods stores: Up 23.5% YoY; Furniture and home furnishings stores: Up 5.9% YoY; Building materials and garden supply stores: Up 12.1% YoY; Online and other non-store sales: Up 6% month-over-month, up 30.7% YoY; Electronics and appliance stores: Up 10.5%

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Can Nearshoring Prevent the Next Supply Chain Crisis?

Retail TouchPoints

Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.

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