Retail TouchPoints

JANUARY 22, 2021

While there’s been an overall decline, there’s also been a need for effective customer experiences. For example, a restaurant host or hostess typically is personable and articulate and has an aptitude for customer service, multitasking and working under pressure on teams. And technology has everything to do with it.

Consumer 249

Consumer Telecommunications Fulfillment Customer Experience 249

Retail Focus

SEPTEMBER 28, 2022

Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.

Telecommunications 130

Telecommunications Customer Experience Consumer Marketing 130

Cisco Retail

JULY 21, 2021

Anna: Thanks to its sustainable and fully integrated business model, Enel is a leader in the global energy market – pushing towards value creation in the energy transition. Enel has the biggest customer base of any private utility in the world, with 70 million electricity and gas customers.

Telecommunications 145

Telecommunications ATS Planning Management 145

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. I was attracted to Astound’s concentrated efforts on the composable practice market,” said Linebarger.

Telecommunications 80

Telecommunications Finance Customer Experience Consumer 80

Hyken

OCTOBER 3, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Statistics: 7 Formulas You Need to Know by Brianna Langley. CMSWire) As a customer experience professional, do you have to be a trained statistician?

Customer Experience 12

Customer Experience Telecommunications Consumer Management 12

Nvidia

DECEMBER 14, 2021

The worldwide market for digital twin platforms is forecast to reach $86 billion by 2028, according to Grand View Research. NASA had set up simulators of systems on the Apollo 13 spacecraft, which could get updates from the real ship in outer space via telecommunications. The applications are as wide as the imagination.

Fulfillment 145

Fulfillment Telecommunications Planning Management 145

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 360

Payment Services Checkout Telecommunications Social Commerce 360

Retail TouchPoints

MARCH 6, 2025

Given its primary role as a telecommunications provider, it can be easy to overlook the fact that Verizon also is one of the most ubiquitous retailers in the U.S. It also has, according to Sampath, one of the largest marketing budgets in the world. Currently, those efforts are focused more on employees than customers.

Telecommunications 179

Telecommunications Consumer Store Operations Customer Experience 179