Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. But where does that leave your marketing strategies for the humble shop floor?

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Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. We all run very lean, and each store has limited resources,” said Shirley Gao, CIO of Pacsun, speaking at the 2024 Manhattan Momentum conference.

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Retail TouchPoints

OCTOBER 18, 2022

Analyzing these behaviors, the retailer can determine how their stores can be built and designed more efficiently, how visual displays can be set up and configured to optimize engagement and how they can make all store operations flow smoothly. In an ever-changing market, evaluation and positive action is always key.

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Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer. Are there great co-tenants?

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Retail TouchPoints

JANUARY 23, 2025

Not only do they want the best prices, but they also have no patience for stores that are constantly disorganized, out of stock and that deliver poor customer service. We have seen Shein and Temu capture market share as consumers choose to shop online to save time, money and avoid frustration, Weinswig added.

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Retail TouchPoints

OCTOBER 27, 2024

That’s changed the look of both marketing and the products retailers sell. I’ve had the privilege of being at some brands where the CMO sat in the ivory tower and determined what audiences would like,” said Craig Brommers, Chief Marketing Officer of American Eagle in an interview with Retail TouchPoints. Now it’s the inversion.

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Retail TouchPoints

FEBRUARY 4, 2025

It also can enhance marketing by correlating visual trends in product images with purchasing behavior. Companies that prioritize data integration and accessibility will be better positioned to move quickly, innovate and respond to market demands.

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Retail TouchPoints

FEBRUARY 10, 2025

The purchase agreement includes the grocery and liquor store operations of the Winn-Dixie and Harveys banners, encompassing approximately 170 stores across the Southeast, as well as Winn-Dixies existing liquor business. Financial terms of the current deal were not disclosed.

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Retail TouchPoints

NOVEMBER 1, 2024

We’re also placing common sense guardrails on mobile ordering that we think will improve the experience for all customers.” The retailer also has embarked on a broad-reach marketing campaign that is “talking to all customers and elevates the Starbucks brand in a much more visible way,” said Niccol. “It

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Retail TouchPoints

JANUARY 22, 2025

In terms of supporting store staff, AI can remove a big barrier to personalization in physical retail, which is about getting the right piece of information to the right person at the right time. AI can support better interactions between two people, and on a bigger scale, it should help improve marketing targeting.

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Retail TouchPoints

NOVEMBER 13, 2024

But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium. It’s essential to harness consumer and market insights to craft an experience, and the right mix of uses, to entice locals to visit the stadium district for shopping, dining and a place to live or work.

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Retail TouchPoints

FEBRUARY 7, 2025

Giant Eagle will leverage the Grocery TV content management system to manage in-store messaging across different store zones. We chose Grocery TV because they share our commitment to the customer experience, said Joell Robinson, Senior Director at Giant Eagle in a statement.

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Retail TouchPoints

JANUARY 14, 2025

In the five years since Barry became CEO, Best Buy has undergone a complete overhaul of nearly every part of its business , from the store experience to its tech stack and the way it manages its workforce, culminating in a rebrand late last year that reimagines the role Best Buy plays in consumers lives.

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Retail TouchPoints

OCTOBER 23, 2024

Retailers that have adopted RFID often report increases in retail in-store efficiency while seeing decreases in labor costs. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

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Retail TouchPoints

JANUARY 12, 2025

One of the first additions was a geolocation software development kit (SDK) from Radar , to answer the question of whether athletes were actually opening the app while shopping in the store. In 2023, the retailer started using the app to help manage one of the industrys biggest grey market challenges: the sneaker craze.

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Retail TouchPoints

FEBRUARY 20, 2025

As beauty consumers increasingly demand seamless, omnichannel shopping experiences, its crucial for brands to adapt and innovate, said Sneh Parmar, Co-founder of Lucky in a statement.

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Retail TouchPoints

AUGUST 4, 2023

Micro markets are one of the key self-service options that are becoming increasingly popular in airports. Micro markets also offer simple and secure payment options, allowing tourists to pay with their credit card and not have to worry about taking out or exchanging cash. Before relocating to Hunt Valley, Md.

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Retail TouchPoints

OCTOBER 10, 2024

DoorDash kicked off its expanded partnership with Wegmans Food Markets by offering on-demand delivery from the supermarket’s Maryland stores, with Wegmans locations in Virginia, North Carolina, New Jersey, Delaware and upstate New York available in the coming days and more stores to follow.

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Retail TouchPoints

MAY 29, 2024

Walmart has opened two new Neighborhood Market stores that are over 40% larger than the average-sized location in this format, boasting 57,000 square feet of selling, pickup and delivery space. In January 2024 , Walmart announced ambitious plans to open 150 new stores and remodel 650 existing locations within the next five years.

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Retail TouchPoints

JANUARY 9, 2025

All these different sensory elements, including the music playlist, dont feel forced; it feels very authentic in the store, said Jaime Bettencourt, responsible for revenue growth, brand strategy and content marketing at Mood Media in an interview with Retail TouchPoints.

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Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. During the call on Nov.

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Retail TouchPoints

AUGUST 18, 2023

Retailers can bring loyalty programs to the next level by adding proximity marketing based on in-store location throughout the journey. By combining individual customers’ locations with a detailed history of their purchases, retailers can push rewards or coupons when the product is in hands’ reach.

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Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. Sodexo Campus partners with a total of 425 educational institutions in the U.S.

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Inside Retail

FEBRUARY 11, 2025

There are just 19 Michels Patisserie stores across RFGs home state of Queensland, New South Wales and Victoria. At its height the cake chain had more than 300 stores operating. The franchisor said it will work in a collaborative and transparent way to reach positive outcomes that suit each franchise partner.

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Retail TouchPoints

JANUARY 23, 2025

Wegmans is synonymous with high-quality food and exceptional service, and now customers can easily order everything they need for game day entertaining from fresh produce to prepared meals and snacks delivered right to their door.

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Retail TouchPoints

OCTOBER 11, 2024

With advertisements played on a loop or schedule, 7-Eleven can understand which ads customers watch the longest, thus determining which ads are most effective and informative for their customers and which advertisements may need to be adjusted or reformatted.

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Retail TouchPoints

FEBRUARY 7, 2025

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a strategic, integrated approach that combines storytelling, performance marketing and emerging technologies like AI. This ensures AI is used effectively, empowering marketers rather than replacing them.

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Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

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Retail TouchPoints

JUNE 21, 2023

Target has opened a Target Last Mile Delivery (TLMD) extension near its store in Smyrna, Ga. The new facility puts next-day delivery within reach of 500,000 additional customers for a total of more than 3 million in the Atlanta market.

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Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.”

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Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit.

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Retail TouchPoints

NOVEMBER 12, 2024

Link QR codes to personalized mobile magazines showcasing your holiday collection, or develop QR-based in-store games that offer exclusive discounts. QR codes have evolved from simple links to powerful tools for personalized, engaging shopping experiences.

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Retail TouchPoints

APRIL 22, 2022

Featuring a cross-section of different brand categories, the event experience is designed to inspire collaboration and idea-sharing, offering numerous opportunities for attendees to network with a range of fellow retail executives and industry experts.

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Retail TouchPoints

NOVEMBER 11, 2024

Since then, Primark has announced several more openings , including the first of five Texas-area stores, and a flagship in midtown NYC’s Penn District. is different than in our European markets, where a large portion of our shoppers live in urban areas and shop on high streets,” Jackson said. “In Our strategy in the U.S. In the U.S.,

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Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Store Associates Gain Access To Up-To-Date Data. We put the customers at the center and really get to know them.

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Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Training should cover the importance of diverse datasets in preventing AI bias, particularly in product recommendations and marketing strategies.

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Independent Retailer

NOVEMBER 15, 2024

The scope of management includes the physical store, website, company social media, inventory, personnel and marketing. Management is aimed not only at increasing sales, but also at building customer loyalty and reducing costs. Trained staff do not waste working time and create a positive experience for customers.

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