Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Retail TouchPoints

MAY 29, 2024

Walmart has opened two new Neighborhood Market stores that are over 40% larger than the average-sized location in this format, boasting 57,000 square feet of selling, pickup and delivery space. In January 2024 , Walmart announced ambitious plans to open 150 new stores and remodel 650 existing locations within the next five years.

Marketing 264

Marketing Location Planning Store Operations 264

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. During the call on Nov.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

AUGUST 18, 2023

Retailers can bring loyalty programs to the next level by adding proximity marketing based on in-store location throughout the journey. By combining individual customers’ locations with a detailed history of their purchases, retailers can push rewards or coupons when the product is in hands’ reach.

Marketing 246

Marketing Promotions Location Consumer 246

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. But where does that leave your marketing strategies for the humble shop floor?

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JUNE 21, 2023

Target has opened a Target Last Mile Delivery (TLMD) extension near its store in Smyrna, Ga. The new facility puts next-day delivery within reach of 500,000 additional customers for a total of more than 3 million in the Atlanta market.

Marketing 306

Marketing Planning Shopping ATS 306

Retail TouchPoints

JULY 31, 2020

Party City’s partnership with Bringg and its focus on last mile initiatives are just part of the company’s greater customer experience transformation. The brand also has been working simultaneously on a significant web site experience upgrade, including improvements in the checkout experience and access to inventory information.

Marketing 295

Marketing Fulfillment Planning Checkout 295

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.”

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit.

Customer Experience 271

Customer Experience Store Operations Planning Marketing 271

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer. Are there great co-tenants?

Shopping 284

Shopping ATS Visual Merchandising Location 284

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Training should cover the importance of diverse datasets in preventing AI bias, particularly in product recommendations and marketing strategies.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

APRIL 22, 2022

Featuring a cross-section of different brand categories, the event experience is designed to inspire collaboration and idea-sharing, offering numerous opportunities for attendees to network with a range of fellow retail executives and industry experts.

Visual Merchandising 327

Visual Merchandising Fulfillment Store Operations Consumer 327

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Store Associates Gain Access To Up-To-Date Data. We put the customers at the center and really get to know them.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

SEPTEMBER 16, 2024

Northeast Grocery is testing in-store robots designed to detect out-of-stocks and inaccurate prices in 10 upstate New York stores. As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement.

Inventory Management 273

Inventory Management Wholesale Supermarket Customer Experience 273

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Let’s begin the countdown… 5.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area.

Marketing 264

Marketing Fulfillment Location Shopping 264

Retail TouchPoints

SEPTEMBER 1, 2021

Let’s face it, the convenience of walking into the store, quickly selecting the item, instantly purchasing it and heading home is still a very popular value proposition for consumers. With this newfound confidence returning to physical store sales, it’s essential that the customer experience is second to none.

Payment Services 278

Payment Services Checkout Customer Experience Returns 278

Retail TouchPoints

JANUARY 18, 2024

[We are looking at ways to] reduce their work behind the curtain and get them in the front of the store, working with the customer to make their processes easier, because that’s also going to improve the customer experience.” AI can speed up marketing, merchandising and product development.

Merchant Services 298

Merchant Services ATS Customer Experience Marketing 298

Retail TouchPoints

JANUARY 12, 2021

While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. This AI-driven approach to interactive marketing can significantly increase brand awareness with targeted audiences as well as drive sales.

Shopping 288

Shopping Merchant Services Advertising Customer Experience 288

Retail TouchPoints

AUGUST 13, 2024

During his tenure, Narasimhan supported Starbucks’ supply chain innovation, helped store operations and improved the partner (employee) experience, according to a company statement. Like all of us at Starbucks, he understands that a remarkable customer experience is rooted in an exceptional partner experience.

Customer Experience 264

Customer Experience Store Operations Brand Management Marketing 264

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 264

Payment Services Customer Experience Consumer Supermarket 264

Retail TouchPoints

MARCH 19, 2024

offers a large selection of top-shelf Cookies products and a fresh menu for the Illinois market, featuring cultivars, vape cartridges, edibles and concentrates. The store also features a curated assortment of exclusive, city-specific merch designed by Cookies SF. Clinton Ave.

Customer Experience 255

Customer Experience Location Marketing Store Operations 255

Retail TouchPoints

APRIL 12, 2023

The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights. Brand leaders and operators can access Leap’s network of stores and select those that best meet their needs. San Francisco; Boston; Columbus, Ohio; Greenwich, Conn.;

Customer Experience 334

Customer Experience Shopping Consumer Fulfillment 334

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. By the end of 2024, IWSR predicts that the NA spirit, wine and beer market will grow another 31%. Sales of these products reached $3.1

Fulfillment 278

Fulfillment Customer Experience Marketing Consumer 278

Retail TouchPoints

MAY 29, 2024

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. We are always looking for new ways to delight our customers and improve the shopping experience,” said Leandro Balbinot, CTO at Whole Foods Market in a statement.

Payment Services 246

Payment Services Planning ATS Supermarket 246

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H.,

Fulfillment 278

Fulfillment Customer Experience Planning Management 278

Retail TouchPoints

JUNE 10, 2024

Manager of Digital Strategy & Innovation, General Mills Jennifer Lambert, SVP of Strategy & Planning, Hy-Vee, Inc.

Supermarket 298

Supermarket Store Operations Management Planning 298

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

DECEMBER 22, 2023

Boosting Sales and Loyalty with Easy Access to Special Offers In the past, connecting with consumers felt like a one-way relationship — brands and retailers push out marketing messages and hope to see results in return. Tara Robertson is the Chief Marketing Officer at Bitly.

Shopping 299

Shopping Checkout Visual Merchandising Consumer 299

Retail TouchPoints

SEPTEMBER 5, 2023

They’re likely asking questions of their marketing and sales team concerning performance and outputs. Or a retailer could want to strongly emphasize high-quality customer service based on recent, and repetitive, negative customer experiences in select stores.

Customer Experience 260

Customer Experience Consumer Shopping Marketing 260

Retail TouchPoints

OCTOBER 27, 2024

That’s changed the look of both marketing and the products retailers sell. I’ve had the privilege of being at some brands where the CMO sat in the ivory tower and determined what audiences would like,” said Craig Brommers, Chief Marketing Officer of American Eagle in an interview with Retail TouchPoints. Now it’s the inversion.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

JANUARY 4, 2023

Like the Macy’s Christmas window displays of the 1950s, retailers can find ways to pique the customer’s interest and add a little inspiration to the online purchasing process. The luxury goods market is an excellent example of where consumers have become accustomed to bespoke experiences. Bringing Luxury Online.

Comparison Shopping 302

Comparison Shopping Consumer Shopping Customer Experience 302

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

Customer Experience 299

Customer Experience Fulfillment Returns Marketing 299