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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Ideally, these apps also should contribute to a better in-store shopper experience. in an interview with Retail TouchPoints.

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The Rise of Micro Markets in Airports

Retail TouchPoints

Micro markets are one of the key self-service options that are becoming increasingly popular in airports. Micro markets also offer simple and secure payment options, allowing tourists to pay with their credit card and not have to worry about taking out or exchanging cash. Before relocating to Hunt Valley, Md.

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The productivity revolution: Transforming retail operations to combat inflation

Inside Retail

Inflation and market pressures are reshaping the retail landscape, demanding innovative approaches to thrive. In our experience, operational excellence programs deliver measurable improvements across retailers’ balanced scorecards: Customer satisfaction: +7 per cent. Market share: +2.2 Shrinkage: -15 per cent.

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Sick of hearing about AI? The key is understanding how to make it work for you

Inside Retail

Retailers are integrating AI with bricks-and-mortar shops and online platforms to give the shopping experience a remarkable transformation, enhancing both customer satisfaction and operational efficiency. Personalised recommendations: You can tailor marketing and product suggestions based on purchase history and browsing behaviour.

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Video is Not Just for Security Cams Anymore

Retail TouchPoints

AI-powered solutions with object and people detection can help retailers reduce shrinkage and improve safe shopping conditions. They can identify key customer-traffic patterns within a brick-and-mortar store to help merchants optimize store layout. The Smart in Smart Video.

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How 5G Will Power a New Retail Experience

Retail TouchPoints

The increased bandwidth from 5G provides 360-degree visibility across the entire supply chain, removing much of the friction from existing processes and reducing losses such as inventory shrinkage. He is a proven leader of product marketing, product management solutions and pre-sales teams.

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3 Customer Experience Predictions for 2022

Frank Mayer

Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience. As customer experience strategies evolve, omnichannel methods will continue prioritizing the consumer’s demands for ease and accommodation. The buzz term “omnichannel” is nothing new.