Inside Retail

JUNE 28, 2021

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

JUNE 10, 2024

Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space. With today’s emphasis on privacy, third-party cookie deprecation will inevitably impact your brand, marketing strategy and customers.

Marketing 293

Marketing Accounting Customer Experience Point of Sale 293

Retail TouchPoints

MAY 30, 2024

Retailers can take advantage of these popular touch points to connect with and engage shoppers in three ways. The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. Developing a feedback loop.

Checkout 284

Checkout Point of Sale Returns Kiosk 284

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Retail Focus

DECEMBER 12, 2024

With an expanded area and a new space dedicated to brand licensing (IP), LeisurUp, the zone dedicated to leisure and immersive experiences, brought together leading players such as Bandai Namco, Citywave, Cits Immersives, Hasbro, Dama Dreams, Dedem, Hupalupa, Smiley, QubicaAMF, Pausa, TF1 Licensing, Universal, Walltopia, and Zero Latency VR.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is available online for more than 500 Marks & Spencer stores and on point-of-sale marketing in 20 Foodhalls.

Point of Sale 175

Point of Sale Shopping Marketing Customer Experience 175

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Last year the top priority was engaging customers in real time. The use of AI by marketers globally has increased by 186%.

Consumer 284

Consumer Marketing Checkout Customer Experience 284

Retail TouchPoints

NOVEMBER 14, 2024

From ecommerce, logistics and digital marketing, these sectors are heavily reliant on data for their day-to-day operations. This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices.

Payment Services 272

Payment Services Consumer Management Point of Sale 272

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. Sodexo Campus partners with a total of 425 educational institutions in the U.S.

Planning 274

Planning Checkout Location Marketing 274

Retail TouchPoints

NOVEMBER 12, 2024

Don’t forget to leverage QR codes for omnichannel marketing: use them in print ads and store displays to drive traffic to your website or app, increasing your online visibility during the crucial holiday period. QR codes have evolved from simple links to powerful tools for personalized, engaging shopping experiences.

Shopping 271

Shopping Checkout Consumer Point of Sale 271

Retail TouchPoints

MAY 29, 2024

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market.

Merchant Services 324

Merchant Services Kiosk Point of Sale Department Stores 324

Retail TouchPoints

AUGUST 18, 2023

Retailers can bring loyalty programs to the next level by adding proximity marketing based on in-store location throughout the journey. By combining individual customers’ locations with a detailed history of their purchases, retailers can push rewards or coupons when the product is in hands’ reach.

Marketing 246

Marketing Promotions Location Consumer 246

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. What Is a Point of Sale POS System? Best Overall Point of Sale Systems.

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Retail TouchPoints

MARCH 1, 2024

Providing guidance on proper storage requirements, including refrigeration needs or specific storage conditions essential for maintaining product quality, is essential, as is incorporating a barcode for seamless scanning at the point of sale and a batch or production code that enhances traceability and quality control measures. #4

Marketing 273

Marketing Consumer Point of Sale Management 273

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 261

Point of Sale Customer Experience Shopping Location 261

Retail TouchPoints

MARCH 15, 2023

As technology innovation continues to advance, retailers are ever on the lookout for easier, faster, and more convenient ways to streamline and enhance their operations and the customer experience. The global wireless charging market is projected to grow from $9.58 billion in 2021 to $34.77 billion in 2026. billion in 2026.

Point of Sale 268

Point of Sale Advertising Customer Experience Marketing 268

Retail TouchPoints

APRIL 20, 2022

The legal cannabis market was valued at $12.81 For approximately two decades, Cookies and Dr. While online platforms and communities like Instagram are the “cornerstone” of the brands’ digital footprints, Del Fante explained that each physical location presents a unique opportunity to “express our brand in a way for us to retain customers.

Marketing 354

Marketing Location Customer Experience Consumer 354

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 293

Payment Services Checkout Customer Experience Point of Sale 293

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. This is how merchants can reap the benefits of BNPL solutions in today’s ever-competitive market. Say Farewell to Cart Abandonment, Welcome Loyal Customers.

Merchant Services 273

Merchant Services Payment Services Point of Sale Checkout 273

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. The World Retail Congress report is very telling about the current mindset of retail executives.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. We are always looking for new ways to delight our customers and improve the shopping experience,” said Leandro Balbinot, CTO at Whole Foods Market in a statement.

Payment Services 246

Payment Services Planning ATS Supermarket 246

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.” customer experience).

Loss Prevention 320

Loss Prevention Visual Merchandising Sporting Goods Store Operations 320

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. Store Associates Gain Access To Up-To-Date Data.

Planning 314

Planning Wholesale Customer Experience Store Operations 314

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Phillipe created a partnership with another family-owned business, Hunt Leather, to tap into the Australian market.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

JULY 10, 2024

At Dyer Brown our approach, regardless of typology, emphasizes pre-design investigation: combining market research and surveys with collaborative stakeholder visioning sessions produces critical data that will inform the design process.

Point of Sale 258

Point of Sale Location Consumer Customer Experience 258

Inside Retail

JUNE 12, 2024

Having operated in Asia for more than a decade with Hong Kong as its sole market, the French fashion label American Vintage now has larger ambitions. As a businessman and leader, expanding into China was a goal because the company holds a great belief in this market,” Azoulay shared. Anil Prabha contributed reporting.

Fashion 147

Fashion Marketing Department Stores Point of Sale 147

Retail TouchPoints

OCTOBER 11, 2022

First stop — the farmers market to pick up ingredients for a dinner party you are hosting. The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. It’s a sunny Saturday morning, a perfect day for running some quick errands.

Payment Services 273

Payment Services Checkout Point of Sale Management 273

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Exceptional customer experience.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

DECEMBER 13, 2022

This means these marketers need a truly omnichannel, flexible advertising strategy that bridges both online and offline channels as more shoppers start toggling between the two again. Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences.

Advertising 274

Advertising Telecommunications Location Kiosk 274

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 307

Shopping Checkout Kiosk Consumer 307

Retail TouchPoints

MAY 31, 2023

Why Digital Signage is the Wave of the Future in Retail When digital signage is referenced, especially in retail, it’s often associated with digital screens flipping through deals, specials or other offers near the point of sale. The inclination for most brands is to leave digital signage in the hand of the marketing team.

Advertising 273

Advertising Customer Experience Point of Sale Marketing 273

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point. It’s reckoned that nearly 4.5

Payment Services 273

Payment Services Accounting Point of Sale Customer Experience 273

Retail TouchPoints

SEPTEMBER 7, 2023

Aēsop operates approximately 400 points of sale across the Americas, Europe, Australia, New Zealand and Asia, with a recent advance into China, where the brand opened its first store in 2022.

Point of Sale 261

Point of Sale Shopping Planning Marketing 261

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

Checkout 280

Checkout Customer Experience Merchandise Store Consumer 280

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. That will happen this year. Those early use cases make sense because they deliver immediate results.

Consumer 284

Consumer Customer Experience Checkout Shopping 284

Retail TouchPoints

DECEMBER 16, 2022

With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales. A mobile point-of-sale (mPOS) system, which consists of software and portable hardware that processes retail transactions, is one option that has helped alleviate the pressure caused by labor shortages.

Payment Services 274

Payment Services Checkout Returns Customer Experience 274