Customer Experience Markdowns Shipping 
Retail TouchPoints
AUGUST 27, 2024
Additionally, shoppers are continuing to buy even after school has started to save on markdown items and stretch their budgets further. The ability to order items and have them shipped has transformed how people think about their dorm rooms. Retailers should plan for an extended back-to-school season.”
Retail Focus
FEBRUARY 4, 2025
Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. AI can identify bottlenecks and optimise logistics, shipping routes, warehouse storage, and inventory management. This reduces overstocking and the need for massive markdowns.
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Retail TouchPoints
NOVEMBER 29, 2022
Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. This helps us to not only capture sales, but also mitigates markdown risk because we avoid stranding product unnecessarily in our stores.
Retail TouchPoints
OCTOBER 3, 2023
It was no longer enough to route orders to a handful of DCs and drop ship vendors. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address? The picture gets even blurrier when you try to define what exactly constitutes a digital transaction.
Retail TouchPoints
NOVEMBER 25, 2020
The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The brand deployed a SaaS module from SoundCommerce , dubbed SoundProfit 360, that provides real-time order tracking and shopper-level profitability insights.
Retail TouchPoints
SEPTEMBER 8, 2023
In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks. As we know, in this day and age, most retail sales are influenced by the digital experience or executed online.
Retail TouchPoints
MARCH 14, 2023
These include not just costly shipping and processing fees but also the extra promotions or liquidations needed to move excess inventory. When it’s out of season, they have to do markdowns, so it starts a vicious cycle. Returns are essentially the last link to the circle that closes the consumer loop when it comes to a decision.”
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