Retail TouchPoints

FEBRUARY 5, 2025

Zaccariello emphasized that managing your team to move forward, even in those times when you move backward, is key to success. Use Insights to Develop Long-Term Strategic Playbooks Over the next five years, Sephora is embarking on an incredibly aggressive project: assessing and redesigning every store in its footprint.

Merchant Services 269

Merchant Services Visual Merchandising Accounting Consumer 269

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

MARCH 14, 2025

We often create programming that responds to their interests from data and AI to supply chain, leadership and management skills. Luxury brands often leverage art to enhance their brand storytelling, create unique customer experiences and shape their overall identity, explained Humphrey.

Visual Merchandising 213

Visual Merchandising Employee Engagement Customer Experience Fulfillment 213

Inside Retail

NOVEMBER 5, 2024

Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Management 130

Retail TouchPoints

MARCH 4, 2025

These digital twins do more than simply reconfigure pixels, however: A digital twin that uses physics AI means it understands the weight, depth and size of these products , which really matters, said Azita Martin, VP and General Manager, Retail and CPG at Nvidia.

Promotions 266

Promotions Management Visual Merchandising Location 266

Retail TouchPoints

FEBRUARY 11, 2025

At Westgate Las Vegas, we are always looking for innovative ways to enhance our guests experience, and our partnership with Starboard Resort marks an exciting new chapter in luxury and experiential retail, said Cami Christensen, President and General Manager at Westgate Las Vegas Resort & Casino in a statement.

Jewelry 273

Jewelry Shopping Boutique ATS 273

Retail Focus

FEBRUARY 6, 2023

These cutting-edge solutions will help retailers optimize customer loyalty and stay ahead of the curve in an ever-evolving market. EuroShop 2023 will also be focusing on key topics such as Connected Retail, Smart Store, Energy Management, Third Places, Customer Centricity, Experience and Lively City Centres.

Visual Merchandising 303

Visual Merchandising Payment Services Management Marketing 303

Retail TouchPoints

NOVEMBER 11, 2024

“As an exclusively brick-and-mortar retailer, we are proud of our stores and the in-store experience that customers get when they walk through our doors,” Jackson explained. Our first priority to ensure a positive store experience is nurturing the right talent for the teams that run our stores.

Accessories 289

Accessories Fashion Apparel Consumer 289

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Visual Merchandising 263

Visual Merchandising Customer Experience Consumer Location 263

Inside Retail

JUNE 23, 2024

Ripcurl needed a solution for managing thousands of visual assets across its retail network. SignManager’s intelligent asset management system was the key, according to Reilly McHugh of SignManager. Ripcurl understands this dynamic well – it knows a sale can be won or lost in an instant based on the in-store experience.

Management 147

Management Visual Merchandising Location Brand Management 147

Retail TouchPoints

DECEMBER 14, 2020

“Its editorial mission is a great fit for Retail TouchPoints as we continue to focus on innovation in technology and business strategies, and commit to provide timely and tactical insights to retail decision-makers as they strive to enhance their omnichannel customer experiences.”

Visual Merchandising 298

Visual Merchandising Customer Experience Management 298

Retail TouchPoints

FEBRUARY 28, 2024

The Fast Simon solution is designed to enhance online retailers’ merchandising with smart collections and visual merchandising. We’re excited to work together with Fast Simon to boost customer engagement and sales across our brands.” Authentic has been on its own shopping spree in recent months.

Visual Merchandising 269

Visual Merchandising Shopping Management Consumer 269

Retail Focus

JUNE 29, 2021

The employee and customer experience are intrinsically linked. Our retail brand, and the way it’s experienced by the customer, is now recognised as one of the biggest differentiators in the business. A consistent brand experience, in every store. The answer lies in employee-first technology. .

Customer Experience 264

Customer Experience Visual Merchandising Accounting Management 264

Retail TouchPoints

JANUARY 15, 2024

“Together, we’re utilizing cutting-edge display technology to engage customers and communicate our brand’s mission, vision and values, ensuring that every shopper feels confident and represented.” Image courtesy Samsung Inside the store a custom 31.5-foot-wide

Visual Merchandising 263

Visual Merchandising ATS Checkout Fashion 263

Retail TouchPoints

SEPTEMBER 3, 2021

In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the customer experience and the marketing teams is often disconnected. Unity Point #1: Marketing Sets Expectations, and CX Delivers.

Marketing 306

Marketing Customer Experience Visual Merchandising Advertising 306

Retail TouchPoints

DECEMBER 21, 2020

To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. But before you even figure out how to help your customers socially distance, you need to think about how to minimize risk for your own team behind the scenes.

Visual Merchandising 312

Visual Merchandising Customer Experience Management Location 312

Retail TouchPoints

JANUARY 9, 2025

” Expanded Assortment and Merchandising Drive Brand Discovery The expanded health and wellness assortment will include a combination of private label, emerging brands, only-at-Target brands and exclusive partners.

Beauty and Health 276

Beauty and Health Accessories Apparel Visual Merchandising 276

Retail TouchPoints

MAY 3, 2023

Brick-and-mortar stores will continue to be important distribution nodes in the omnichannel experience, so taking the steps toward linking sustainability efforts to the customer experience will ultimately grow brand value and move us toward a more sustainable future.

Visual Merchandising 278

Visual Merchandising Consumer Inventory Management Customer Experience 278

Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

Shopping 264

Shopping Payment Services Visual Merchandising Customer Experience 264

365 Retail

APRIL 1, 2025

The Visual Merchandising and Display Show is the biggest event in the calendar for visual merchandising, retail design, and display. Attendees will have the opportunity to explore interactive exhibits, live demonstrations, and cutting-edge solutions, gaining insight into how brands are evolving their physical presence.

Visual Merchandising 59

Visual Merchandising Kiosk Returns Accessories 59

Wiser

JANUARY 22, 2020

At a broad level, category management is simple: to improve the customer experience, drive efficiencies for businesses, and deliver quality products and services that generate profits. In reality, there is much more to category management. Category Management Definition. First of all, what is category management?

Management 125

Management Visual Merchandising Promotions Inventory Management 125

Retail TouchPoints

DECEMBER 22, 2022

The holiday season has always been a core period for retailers to level up their in-store experiences. Design and visual merchandising teams in particular rise to the occasion, finding creative themes, materials, lighting and more to evoke delight and holiday spirit among consumers of all ages. Be monumental.

Visual Merchandising 264

Visual Merchandising Consumer Shopping Fashion 264

Retail TouchPoints

NOVEMBER 10, 2021

Store design and visual merchandising now encompass many different elements, according to Tammy Callahan, Director of Sales & Account Management at Kendu , a provider of in-store visual solutions. It’s a store window that’s attractive, dynamic and really speaks of the brand’s DNA. Photography courtesy of Kendu).

Visual Merchandising 264

Visual Merchandising Consumer Shipping Shopping 264

Retail TouchPoints

APRIL 9, 2025

The stores 12 fitting rooms are outfitted to loop more like VIP spaces including a velvet rope of sorts to manage traffic. Bringing a Powerful Digital Identity to Life Princess Pollys vast and rapidly changing assortment is complemented by the stores core design, which executives describe as the brands signature aesthetic.

Fashion 147

Fashion Location Accessories Marketing 147

Retail TouchPoints

DECEMBER 22, 2023

For Lauren Rothering, Senior Brand and Product Marketing Manager at Rad Power Bikes, using QR codes in-store helps the company create a more consistent and measurable customer experience both offline and online. “It

Shopping 299

Shopping Checkout Consumer Visual Merchandising 299

Retail TouchPoints

OCTOBER 5, 2022

Stepping back, one could simplify retail functions as three-pronged: Selling a quality product; Repairing relationships with customers; and Manifesting the spirit of the brand. The main drivers of these functions are the product, the teams of people who bring these functions to life and the overall customer experience that’s born from it.

Visual Merchandising 279

Visual Merchandising Fashion Customer Experience Shopping 279

VMS

JULY 29, 2021

Association have agreed to a formal management relationship beginning September 1, 2021. the leading association for retail experience developers, with the creation and delivery of improved member benefits, event production, marketing, promotions and administrative support. The post SmartWork Media To Manage SHOP!

Management 98

Management Shopping Visual Merchandising Promotions 98

Retail TouchPoints

AUGUST 6, 2020

We don’t know how shopping habits or product demand will change in a post-COVID-19 environment, but it will be more critical than ever to test and change store merchandising strategies to accommodate new consumer needs. AR visual merchandising automates manual store planning processes. Data Insights And Remote Management.

Visual Merchandising 226

Visual Merchandising Promotions Consumer Location 226

Retail TouchPoints

SEPTEMBER 18, 2024

Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line. Chris Thompson is Senior Marketing Communications Manager for QC Conveyors.

Loss Prevention 249

Loss Prevention Shipping Customer Experience Fulfillment 249

Retail TouchPoints

APRIL 12, 2023

The Leap team then signs and manages the lease and designs a path for execution. Think about the entire spectrum of the customer experience: Because Leap helps brands with the end-to-end experience behind their spaces, Fitts reaffirmed the importance of the small details — like store windows. “If

Customer Experience 334

Customer Experience Shopping Consumer Fulfillment 334

VMS

AUGUST 26, 2021

Nauman succeeds Tariq Hassan, who recently announced a move to McDonald’s USA to serve as that brand’s Chief Marketing and Digital Customer Experience Officer. The post Petco Names New CMO appeared first on Visual Merchandising and Store Design.

Visual Merchandising 105

Visual Merchandising Promotions Customer Experience Marketing 105

Retail Customer Experience

OCTOBER 2, 2023

The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management to visual merchandising to supply chain management — much including self service applications.

Supply Chain Management 110

Supply Chain Management Visual Merchandising Inventory Management Shopping 110

Retail TouchPoints

MAY 17, 2023

In an interview with Retail TouchPoints , Alec Zaballero, Managing Executive at TPG Architecture, shared how the firm took Boll & Branch’s luxurious yet homey vibe and translated it into a warm and welcoming physical space. RTP: What key visual elements did the Boll & Branch leadership team know they wanted to include in the store?

Customer Experience 276

Customer Experience Consumer Visual Merchandising Planning 276

Retail TouchPoints

JULY 27, 2023

Kevin Tulip: One thing is that a handful of store managers I worked with [earlier in my career] encouraged me to look for other opportunities, even outside of their stores. Store workers] might be interested in human resources, visual merchandising or health and safety issues. RTP: Primark is on an expansion path in the U.S.,

Visual Merchandising 246

Visual Merchandising Finance Planning Management 246

Retail TouchPoints

AUGUST 8, 2024

. “We are delighted to partner with Rebag, an established leader in the luxury resale space, to meet customer needs with this curated addition to our assortment,” said Jennifer Jones, SVP and General Merchandise Manager Center Core – Women’s Accessories at Bloomingdale’s in a statement.

Clienteling 278

Clienteling Jewelry Accessories Department Stores 278

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

Promotions 279

Promotions Customer Experience Point of Sale Accessories 279

Retail Focus

JANUARY 12, 2023

It is important in designing exceptional pop-up stores because it helps to create a cohesive look and feel, communicates the brand’s message, differentiates the brand from competitors, and enhances the customer experience. This can help to build customer loyalty and satisfaction.

Visual Merchandising 246

Visual Merchandising Store Layout Customer Experience Shopping 246