Retail TouchPoints

APRIL 4, 2025

Thats where journey management comes in. Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. Finally, many retailers operate in a siloed manner.

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Management Customer Experience Inventory Management Store Operations 147

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. leverage automation to streamline workflows such as: patch management, software deployment, endpoint security, remote access control and more.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

JANUARY 13, 2025

In many ways, this show was a big coming out for the company, which also unveiled the NVIDIA AI Blueprint for retail shopping assistants , a generative AI reference workflow designed to help developers create AI-powered digital assistants that work with and support human workers online and in stores.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Store Operations 298

Store Operations Fulfillment Management ATS 298

Retail TouchPoints

FEBRUARY 7, 2025

Grocery TV will integrate these Giant Eagle screens into its advertising platform, enabling the RMN to manage and execute brand campaigns across its stores. Additionally, the Grocery TV media partnerships team will drive incremental advertiser engagement by including Giant Eagle in its network of nearly 6,000 grocery stores.

Advertising 243

Advertising Supermarket Customer Experience Management 243

Independent Retailer

NOVEMBER 15, 2024

In this article, we’ll talk about retail management, what it is and why it’s important. This information will be useful to entrepreneurs and business managers who implement approaches aiming at streamline processes, improving customer service and reducing costs.

Management 105

Management Wholesale Visual Merchandising Promotions 105

Retail TouchPoints

JULY 18, 2024

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

Customer Experience 278

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Retail TouchPoints

JANUARY 10, 2025

Shared employees, who split their time between Experiences and the retailers stores, will have the opportunity to explore continued employment with their managers. Customers with current Experiences bookings will receive full refunds of the costs paid to REI.

Visual Merchandising 274

Visual Merchandising Outdoor Apparel Customer Experience 274

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience.

Consumer 275

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Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Supermarket 276

Supermarket Management Grocer Fulfillment 276

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Final Thoughts We live in an experience economy — and a global one at that. Maximize potential.

Management 290

Management Customer Experience Location Accounting 290

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

NOVEMBER 13, 2024

In this article, we’ll explore the role communication plays in improving retail security operations, some challenges retailers face and strategies you can use to overcome them. Better collaboration : Two-way comms systems let employees collaborate easily with security and managers, so everyone is on the same page.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JULY 9, 2021

Online sales continue to explode, and many retailers are slow to the party upgrading old buildings into attractive, energy-efficient buildings that enhance the overall customer experience at retail. Lowe’s signed a renewable energy agreement in November 2018 that will provide for enough energy to power all of its 143 stores in Texas.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

FEBRUARY 2, 2023

Giant Eagle will upgrade its category management capabilities across its 216 supermarkets and 274 GetGo convenience stores, allowing the retailer to make more informed decisions about which products are placed where within its stores.

Management 288

Management Supply Chain Management ATS Supermarket 288

Retail TouchPoints

APRIL 27, 2023

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ cloud management and WiFi 6E access points across its brick-and-mortar fleet.

Management 288

Management Location Point of Sale Store Operations 288

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Shopping 179

Shopping Store Layout Inventory Management Customer Experience 179

Retail TouchPoints

DECEMBER 12, 2024

The AI-powered solution can be used to create live 3D store maps as well as recommend tasks to increase associates efficiency, including restocking shelves, placing orders and improving compliance.

Promotions 269

Promotions Planning Location Management 269

Retail TouchPoints

JANUARY 14, 2025

In the five years since Barry became CEO, Best Buy has undergone a complete overhaul of nearly every part of its business , from the store experience to its tech stack and the way it manages its workforce, culminating in a rebrand late last year that reimagines the role Best Buy plays in consumers lives.

Consumer 287

Consumer Marketing Management Fulfillment 287

Inside Retail

NOVEMBER 5, 2024

Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Management 130

Retail TouchPoints

NOVEMBER 12, 2024

Personalize experiences, as Mr. Apple did with language-specific content. Enhance product education and manage store traffic efficiently. Build year-round loyalty through engaging QR experiences. Create excitement and urgency by following Walmart’s mystery campaign approach.

Shopping 275

Shopping Checkout Consumer Point of Sale 275

Retail TouchPoints

MARCH 4, 2025

These digital twins do more than simply reconfigure pixels, however: A digital twin that uses physics AI means it understands the weight, depth and size of these products , which really matters, said Azita Martin, VP and General Manager, Retail and CPG at Nvidia.

Promotions 266

Promotions Management Visual Merchandising Location 266

Retail TouchPoints

OCTOBER 11, 2024

This ensures that like items are not stored randomly across a warehouse and allows retailers to accurately manage inventory. It is important to understand the needs of your business, the demands of your customers and the budget and timelines you will need to create an impact and see true ROI.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

NOVEMBER 20, 2024

Key areas for new pet parents to manage include: Setting up the home; Developing a routine; Preparing for the vet; Finding the appropriate food for nutrition and the owner’s budget; Training; Prioritizing pets’ mental health; and Planning for long-term health and safety, including microchipping and health insurance options.

Location 272

Location Planning Management Shopping 272

Retail TouchPoints

NOVEMBER 29, 2022

RFID solution provider SML will work with touchscreen supplier Elo to combine their respective technologies in a partnership that aims to streamline the customer experience through increased interactivity and customer engagement. An example is Swedish retailer MQ , which deployed the new solution in their fitting rooms.”.

Customer Experience 276

Customer Experience Store Operations Management ATS 276

Retail TouchPoints

JUNE 8, 2022

California-based Vallarta Supermarkets is piloting autonomous robots in five locations in Fresno, Kern, Los Angeles and San Bernadino counties to support employees by identifying in-store hazards. The retailer will test inventory management technology in a sixth store.

Inventory Management 285

Inventory Management Supermarket Store Operations Customer Experience 285

Retail TouchPoints

JANUARY 3, 2025

The feedback that weve gotten from retailers is that they spend a lot of time, money and energy hiring, training and retaining budtenders because its so important to have [well-trained] budtenders on the floor , said Gutshall, who is the companys Managing Principal.

Consumer 305

Consumer Management Store Operations Customer Experience 305

Retail TouchPoints

JANUARY 17, 2025

We manage relationships with vendors, hire staff and train them, and do the scheduling and travel for them, because many work on a contract basis. Then we operate the boutique itself, but we make a different financial arrangement with each partner.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

JANUARY 6, 2025

This innovative c-store will not only provide our students with a diverse selection of hot and cold food options but also meet their personal and grocery needs, said Rose Wilson, District Manager, Sodexo at Northern Arizona University in a statement.

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Retail TouchPoints

AUGUST 29, 2024

Most large enterprises were already running warehouse management systems that delivered inventory accuracy in excess of 99% (in comparison to stores, which typically ranged between 65%-85%). In short, where there was a benefit, there was too much cost, and where the cost was manageable there simply wasn’t enough benefit.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

FEBRUARY 11, 2025

At Westgate Las Vegas, we are always looking for innovative ways to enhance our guests experience, and our partnership with Starboard Resort marks an exciting new chapter in luxury and experiential retail, said Cami Christensen, President and General Manager at Westgate Las Vegas Resort & Casino in a statement.

Jewelry 273

Jewelry Shopping Boutique ATS 273

Retail TouchPoints

APRIL 9, 2025

Travel retailer WHSmith North America has moved its merchandising, inventory management and sales audit solutions from an on-premises to a cloud-based model as it prepares to drive growth in North America with a significant pipeline of new stores.

Inventory Management 147

Inventory Management Location Customer Experience Planning 147

Retail TouchPoints

MARCH 18, 2024

“By having the option to pick self-checkout for a quick trip, or a traditional, staffed lane when their cart is full, guests who were surveyed told us the overall checkout experience was better, too,” according to the statement. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Checkout 259

Checkout Payment Services Store Operations Customer Experience 259

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275