Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. RTP: What about the many areas supporting the customer experience?

Point of Sale 268

Point of Sale Payment Services Customer Experience Department Stores 268

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Tailoring Hospitality Guest Experiences Hotels, resorts and bed-and-breakfasts can increase revenues by successfully selling additional services during a guest’s stay.

Merchant Services 280

Merchant Services Kiosk Point of Sale Department Stores 280

Retail TouchPoints

APRIL 27, 2023

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ cloud management and WiFi 6E access points across its brick-and-mortar fleet.

Management 237

Management Location Point of Sale Store Operations 237

Retail TouchPoints

JULY 6, 2021

Grocers must think of other ways to gain and maintain market share, and many have come to realize the role that frontline management plays in reaching this objective. In short, middle managers’ understanding and empowerment are essential to helping organizations become more agile food retailers.

Management 234

Management Grocer Point of Sale Location 234

I Vend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Returns Management: Returns drives sales and satisfaction Returns management is an integral part of the overall customer experience and your returns policy is therefore an important element.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

Promotions 234

Promotions Checkout Point of Sale Supermarket 234

Retail TouchPoints

AUGUST 29, 2024

Most large enterprises were already running warehouse management systems that delivered inventory accuracy in excess of 99% (in comparison to stores, which typically ranged between 65%-85%). In short, where there was a benefit, there was too much cost, and where the cost was manageable there simply wasn’t enough benefit.

Customer Experience 246

Customer Experience Shipping Inventory Management Management 246

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. NRS supports more than 20,000 active POS terminals.

Point of Sale 258

Point of Sale Customer Experience Supermarket Management 258

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 293

Payment Services Checkout Customer Experience Point of Sale 293

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Point of Sale 258

Point of Sale Customer Experience Checkout Consumer 258

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. 3 The hidden cost of cash For many organisations, completing the sale with the least disruption is usually more important than eliminating cash.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. leverage automation to streamline workflows such as: patch management, software deployment, endpoint security, remote access control and more.

Payment Services 201

Payment Services Kiosk Customer Experience Management 201

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

Payment Services 241

Payment Services Checkout Point of Sale Management 241

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 254

Finance Payment Services Consumer Shopping 254

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 206

Payment Services Inventory Management Checkout Loss Prevention 206

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen? Cleanliness will be looked at in an entirely different lens going forward.

Management 159

Management Loss Prevention ATS Store Operations 159

Retail TouchPoints

JULY 17, 2023

IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. Inventory management. Exceptional customer experience. Supply chain and cold chain optimization.

Payment Services 223

Payment Services Checkout Inventory Management Customer Experience 223

Inside Retail

JUNE 18, 2024

In an Australian retail environment defined by heightened competition and consumers tightening their wallets, acquiring new customers – and keeping them – is proving a critical challenge for many retailers. Cumpstay sees securing new customers – and keeping them – as the great challenges retailers face right now.

Customer Experience 264

Customer Experience Promotions Returns Point of Sale 264

Inside Retail

MAY 26, 2021

This capability was extended in 2014 to allow for basic function planning and then again in 2016 to provide dashboard capabilities for management teams. “We Managers are able to enjoy a real-time view of retail activity across more 5000 points of sale.

Planning 245

Planning Point of Sale Fashion Management 245

Retail Focus

AUGUST 24, 2022

The existing shop fit was removed along with some internal walls to allow for a more open and shoppable customer experience. Due to covid, the entire design process was delivered through weekly video calls and emailed content; managed seamlessly by Barber’s project management team.

Point of Sale 299

Point of Sale Location Customer Experience Management 299

Retail TouchPoints

MAY 27, 2022

“We are developing and imagining how COS retail spaces can inspire our customers, both now and for the future,” said Lea Rytz Goldman, Managing Director of COS in a statement. Our ambition is to pilot new technologies that allow us to meet and exceed our customers’ in-store shopping expectations.

Checkout 268

Checkout Payment Services ATS Returns 268

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 236

Inventory Management Point of Sale Promotions Jewelry 236

Retail TouchPoints

JULY 5, 2024

By doing so, retailers can meet consumer expectations and maintain trust in a highly competitive pursuit to keep customers happy, ensuring that applications can withstand and quickly recover from the inevitable disruptions that come their way.

Payment Services 235

Payment Services Customer Experience Inventory Management Consumer 235

Retail TouchPoints

MARCH 11, 2021

Amid this significant shift to online, however, order fulfillment has been a drag on profit margins, according to The New Store Experience Imperatives in High-Touch Retail. The report also identified the need for retailers to create frictionless customer experiences across physical and digital touch points.

Fulfillment 286

Fulfillment Inventory Management Returns Point of Sale 286

Retail TouchPoints

DECEMBER 11, 2024

A trusted tax solution not only better ensures compliance; it also contributes to a consistent overall customer experience and allows organizations to focus on more strategic initiatives. Prior to joining Vertex, Olanday worked for Ikea and EY. He has a B.S. in information and decision sciences from Carnegie Mellon University.

Point of Sale 213

Point of Sale Returns Checkout Shipping 213

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 93

Customer Experience Shrinkage Checkout Inventory Management 93

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. But what does that mean in practice for customers? Here are four of the most common uses of unified commerce in customer journeys.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. That was bumped to number two, and innovation is at the top this year.”.

Consumer 246

Consumer Marketing Checkout Customer Experience 246

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. The best part?

Merchant Services 229

Merchant Services Payment Services Point of Sale Checkout 229

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

AUGUST 28, 2023

The specialty retailer for Gen Z has selected Manhattan Active Point of Sale to enhance its omnichannel sales strategy and deliver seamless shopping experiences across all channels. The retailer already uses Manhattan Active Omni Order Management, including store inventory and fulfillment capabilities. ”

Clienteling 176

Clienteling Point of Sale Specialty Retailers Fulfillment 176

Retail TouchPoints

JUNE 24, 2020

They are seeing it as something functional as opposed to experiential, missing opportunity and causing negative customer experiences. Up to that point, most of the research focused on efficiency and queue management as opposed to how it made shoppers ‘feel’. This is all about managing expectations. Explain delays.

Kiosk 282

Kiosk Payment Services Management Point of Sale 282

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Planning 251

Planning Wholesale Customer Experience Store Operations 251

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Employee experiences: 5G can enable connected workforces to respond to requests, improving customer satisfaction. Tractor Supply Co.

Sporting Goods 224

Sporting Goods Payment Services Shrinkage Point of Sale 224

Retail TouchPoints

NOVEMBER 14, 2024

This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. From ecommerce, logistics and digital marketing, these sectors are heavily reliant on data for their day-to-day operations.

Payment Services 224

Payment Services Consumer Management Point of Sale 224

Retail TouchPoints

APRIL 20, 2022

They manage the process from site identification to store opening in about half the time and half the cost we had been experiencing,” Del Fante explained. Technology is thoughtfully embedded into the entire customer experience to serve both consumers and budtenders. Photo credit: Cookies.

Marketing 352

Marketing Location Customer Experience Consumer 352

Retail TouchPoints

DECEMBER 16, 2022

With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales. A mobile point-of-sale (mPOS) system, which consists of software and portable hardware that processes retail transactions, is one option that has helped alleviate the pressure caused by labor shortages.

Payment Services 252

Payment Services Checkout Returns Customer Experience 252