Inside Retail

JUNE 28, 2021

Let’s look at five ways retailers are building a better customer journey to grow in the new normal: Cohesive customer experiences Artificial intelligence-powered personalisation Revolutionised loyalty programs Real-time omnichannel engagement Unified customer data. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

MAY 30, 2024

Retailers can take advantage of these popular touch points to connect with and engage shoppers in three ways. The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. Developing a feedback loop.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

JANUARY 31, 2025

Stores are a massive canvas theyre experiential, theyre engaging and its where the vast majority of transactions are actually happening, said Parbinder Dhariwal, VP and General Manager of CVS Media Exchange (CMX), CVS Healths retail media network, at the 2024 Retail Innovation Conference and Expo.

Visual Merchandising 299

Visual Merchandising Advertising Beauty and Health Marketing 299

Retail TouchPoints

NOVEMBER 12, 2024

Personalize experiences, as Mr. Apple did with language-specific content. Enhance product education and manage store traffic efficiently. Build year-round loyalty through engaging QR experiences. Create excitement and urgency by following Walmart’s mystery campaign approach.

Shopping 275

Shopping Checkout Consumer Point of Sale 275

Retail TouchPoints

APRIL 27, 2023

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ cloud management and WiFi 6E access points across its brick-and-mortar fleet.

Management 288

Management Location Point of Sale Store Operations 288

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Tailoring Hospitality Guest Experiences Hotels, resorts and bed-and-breakfasts can increase revenues by successfully selling additional services during a guest’s stay.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Retail TouchPoints

JANUARY 6, 2025

This innovative c-store will not only provide our students with a diverse selection of hot and cold food options but also meet their personal and grocery needs, said Rose Wilson, District Manager, Sodexo at Northern Arizona University in a statement.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

Promotions 278

Promotions Checkout Point of Sale Supermarket 278

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. What Is a Point of Sale POS System? Best Overall Point of Sale Systems.

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. RTP: What about the many areas supporting the customer experience?

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

JULY 6, 2021

Grocers must think of other ways to gain and maintain market share, and many have come to realize the role that frontline management plays in reaching this objective. In short, middle managers’ understanding and empowerment are essential to helping organizations become more agile food retailers.

Management 246

Management Grocer Point of Sale Location 246

Retail TouchPoints

MARCH 31, 2025

Many businesses rely on point-of-sale (POS) systems that use integrated software. Taking these actions can reduce fees and improve operational efficiency, creating a better experience for both businesses and customers. Manage chargebacks effectively. Strategies to Reduce Fees 1. Improve software integration.

Payment Services 147

Payment Services Merchant Services Point of Sale Accounting 147

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

AUGUST 29, 2024

Most large enterprises were already running warehouse management systems that delivered inventory accuracy in excess of 99% (in comparison to stores, which typically ranged between 65%-85%). In short, where there was a benefit, there was too much cost, and where the cost was manageable there simply wasn’t enough benefit.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Enhanced Inventory Management Effective inventory management is vital for retail success. Key Benefits of a Centralized Database for Retailers 1.

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

I Vend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Returns Management: Returns drives sales and satisfaction Returns management is an integral part of the overall customer experience and your returns policy is therefore an important element.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Point of Sale 298

Point of Sale Customer Experience Checkout Consumer 298

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. NRS supports more than 20,000 active POS terminals.

Point of Sale 290

Point of Sale Customer Experience Supermarket Management 290

Retail TouchPoints

APRIL 1, 2025

This innovative store is a great example of how a personalized shopping experience can be across in-store and online touch points, making the shoppers life that much easier at the point of sale.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

I Vend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

Management 52

Management Payment Services Inventory Management Point of Sale 52

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

Payment Services 278

Payment Services Checkout Point of Sale Management 278

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Retail TouchPoints

AUGUST 28, 2023

The specialty retailer for Gen Z has selected Manhattan Active Point of Sale to enhance its omnichannel sales strategy and deliver seamless shopping experiences across all channels. The retailer already uses Manhattan Active Omni Order Management, including store inventory and fulfillment capabilities. ”

Clienteling 238

Clienteling Point of Sale Specialty Retailers Fulfillment 238

Inside Retail

APRIL 8, 2025

In a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process’s impact on the overall customer experience. He recommends retailers try out their in-store customer experience from the consumers perspective.

Payment Services 130

Payment Services Customer Experience Inventory Management Consumer 130

Retail TouchPoints

MARCH 25, 2025

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. Holman: Order management systems are now the thing that ties all the interoperability together [for both online and in-store sales].

Merchant Services 147

Merchant Services Payment Services Point of Sale Checkout 147

Retail TouchPoints

JULY 5, 2024

By doing so, retailers can meet consumer expectations and maintain trust in a highly competitive pursuit to keep customers happy, ensuring that applications can withstand and quickly recover from the inevitable disruptions that come their way.

Payment Services 278

Payment Services Customer Experience Inventory Management Consumer 278

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. 3 The hidden cost of cash For many organisations, completing the sale with the least disruption is usually more important than eliminating cash.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

OCTOBER 7, 2020

We were already on a very demanding timeline to implement the system across more than 2,000 points of sale in the U.S. As a partner, “what we hope to do is give Hudson more control over the customer experience while we take care of the computing on the back end and all of the data,” Palmquist said.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

MAY 18, 2021

Experience. Savvy cannabis retailers have taken cues from the luxury sector utilizing the same vendors, architectural features and materials to elevate the in-store customer experience at every touch point. High-quality design and readily-available building materials will take your luxury cannabis brand to new heights.

Boutique 299

Boutique Jewelry Customer Experience Point of Sale 299

Retail TouchPoints

MARCH 7, 2025

Additionally, more than half ( 56% ) are challenged by the need to train staff and manage the shift from old to new systems, with 48% concerned about deploying new payments infrastructure without affecting other retail operations.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138