Inside Retail

JUNE 12, 2024

A recurring theme at Day two of NRF’s Retail’s Big Show Asia in Singapore on Wednesday was clearly the understanding among retailers of the need to deliver a great customer experience to succeed. The current food and liquor market is very much dominated by wholesale but it is evolving and changing,” he shared.

Customer Experience 264

Customer Experience ATS Boutique Wholesale 264

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. Physical stores allow retailers to evaluate customer interactions, collect their sentiments for market research, and study touchpoints in their shopping journey.” “It

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. We all run very lean, and each store has limited resources,” said Shirley Gao, CIO of Pacsun, speaking at the 2024 Manhattan Momentum conference.

Customer Experience 277

Customer Experience Kiosk Shrinkage Shipping 277

Retail TouchPoints

OCTOBER 2, 2023

A full 60% of marketers believe the era of advertising cookies and IDs is coming to an end. The same survey reports that 41% of marketers aren’t familiar with targeting methods other than third-party cookies or IDs. “I The upshot is that marketers will lose direct visibility into user behavior beyond a brand’s website.

Marketing 331

Marketing Advertising Target Market Consumer 331

Inside Retail

FEBRUARY 19, 2024

You don’t have to be a marketing expert to know that Taylor Swift is a bulletproof brand that consistently improves, regardless of the challenges she faces or the challenges she sets for herself. She can instruct marketers on leading by example and practicing what they advocate for.

Marketing 290

Marketing Brand Management Management Customer Experience 290

Inside Retail

SEPTEMBER 30, 2024

The FMCG subscription box market in Australia has shown strong growth over the past few years, driven by increasing consumer demand for convenience and personalisation, the continued rise of e-commerce, and sustainable practices. FMCG subscription box offers encompass a variety of sectors. What’s behind the growth?

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 312

Loss Prevention Planning Customer Experience Inventory Management 312

Inside Retail

MARCH 20, 2024

Beyond that, it speaks to the size of the market for add-on products and services, from specialised brushes and cleaning products for status water bottles to covers to protect fancy luggage from scuffs and scratches, The chic Béis Wash pop-up on Melrose Avenue in Los Angeles last month is a polished example of how this looks.

Marketing 246

Marketing Consumer Location Promotions 246

Retail TouchPoints

APRIL 5, 2024

“The addition of food delivery to Uber’s ongoing partnership with Waymo reflects both companies’ mission to encourage zero-emission trips and unlock greater innovation for consumers and merchants in Phoenix and beyond,” wrote Noah Zych, Global General Manager for Autonomous Mobility and Delivery at Uber Eats in a blog post.

Marketing 287

Marketing Checkout Management Consumer 287

Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Retail TouchPoints

MARCH 1, 2024

This strategic shift avoids the stereotypical associations of veganism and the risk of alienating potential broader markets. Packaging & Wrapping , has led the company from a customer-driven approach, ensuring employees and management understand how to identify needs before and after a purchase.

Marketing 278

Marketing Consumer Point of Sale Management 278

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Customers don’t judge businesses by the quality of their products or services alone. The true differentiator is CX.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. But where does that leave your marketing strategies for the humble shop floor? Keep the experience going when the event ends.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

FEBRUARY 8, 2024

The digital marketplace solution from Intelligence Node — which is powered by generative AI and real-time data capture — generates comprehensive product listings and ratings for customers while also providing custom, data-rich insights to guide a company’s marketing strategies.

Customer Experience 278

Customer Experience Management Marketing ATS 278

Retail TouchPoints

MAY 29, 2024

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Retail TouchPoints

MARCH 21, 2024

Here are three key components of a well-managed ecommerce cloud strategy. Business units such as logistics, customer experience and marketing should all be involved in discussions around the company’s IT infrastructure needs so that they can strategize their side of the business accordingly.

Planning 258

Planning Customer Experience Management Promotions 258

Retail TouchPoints

AUGUST 13, 2024

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks.

Markdowns 309

Markdowns Loss Prevention Customer Experience Inventory Management 309

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Inventory Management 273

Inventory Management Wholesale Supermarket Customer Experience 273

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer. Are there great co-tenants?

Shopping 284

Shopping ATS Visual Merchandising Location 284

Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Customer-obsessed organizations care first and foremost about one thing: constantly optimizing the customer experience (CX). In doing so, businesses deploy a top-to-bottom customer-centric philosophy.

Customer Experience 289

Customer Experience Consumer Marketing Management 289

Inside Retail

FEBRUARY 29, 2024

TerryWhite Chemmart and The Party People top the ranks of Australian retailers when it comes to customer experience. ” The Party People earned recognition for developing augmented reality mirrors to allow customers to imagine themselves in costumes before they committed to hiring them.

Customer Experience 306

Customer Experience Management Fashion Marketing 306

Retail Focus

DECEMBER 4, 2024

The store forms a key part of Promenaden Management’s extensive revamp of Oslo’s Eger shopping gallery, which was originally built in the 1850s. Good customer relationships have been a driving force for Urmaker Bjerke for 101 years, and now we want to take it even further with the opening of the Bjerke House.”

Fashion 257

Fashion Department Stores Management Shopping 257

Retail TouchPoints

NOVEMBER 26, 2024

However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions. He began his career as an airline frequent flyer program manager, among other marketing, alliance and revenue optimization roles.

Consumer 290

Consumer Customer Experience Marketing Promotions 290

Retail TouchPoints

OCTOBER 11, 2024

Despite these evolutionary changes, humans still process images 60,000 times faster than text, and nearly 90% of information transmitted to the brain is visual , according to Lilly Hsueh, VP of Customer Success Management at digital asset management solution Cloudinary.

Management 278

Management Marketing Consumer Promotions 278

Retail TouchPoints

JUNE 12, 2024

After all, the way we use a laptop and mobile phone are different, yet us marketers so often plan a campaign that treats every device as equal. The Store is in Your Pocket Go back to a decade ago and marketing strategies were predominantly single channel, thanks to the challenges of crafting an omnichannel marketing experience.

Advertising 289

Advertising Planning Consumer Marketing 289

Retail TouchPoints

JUNE 5, 2024

The experts agree, predicting that global AI in the retail market will surpass $24 billion by 2028 , growing at 24.4% About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage.

Customer Experience 289

Customer Experience Fulfillment Marketing Advertising 289

Retail TouchPoints

OCTOBER 2, 2024

Market transitions and technology advancements are changing the fuel and convenience space, with more EVs and less gas, leading to the repurposing of these assets into grocery and convenience stores. This extended downtime presents a unique opportunity for operators to enhance the customer experience.

Inventory Management 273

Inventory Management Management Customer Experience Accounting 273

Retail Focus

DECEMBER 12, 2024

With an expanded area and a new space dedicated to brand licensing (IP), LeisurUp, the zone dedicated to leisure and immersive experiences, brought together leading players such as Bandai Namco, Citywave, Cits Immersives, Hasbro, Dama Dreams, Dedem, Hupalupa, Smiley, QubicaAMF, Pausa, TF1 Licensing, Universal, Walltopia, and Zero Latency VR.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. Automation and advanced analytics are now empowering local businesses to navigate both domestic and international markets more efficiently. The key to thriving?

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Inside Retail

MAY 12, 2024

According to the annual report last year, AustralianSuper leads the substantial shareholders of Baby Bunting, followed by Bennelong Funds Management Group. However, a May 9 disclosure stated that Bennelong Funds Management Group has ceased to be a substantial shareholder of the company.

Customer Experience 272

Customer Experience Management Planning Consumer 272

Retail TouchPoints

NOVEMBER 2, 2023

Whether they like it or not, ecommerce marketers are being forced to adapt to a cookie-less environment. To overcome this challenge, ecommerce marketers need to be empowered with tools that enhance their ability to do their jobs. The official, complete elimination of all third-party cookies is now on track for the second half of 2024.

Marketing 275

Marketing Customer Experience Management Consumer 275

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. But if you already have a digital product in market, you’re already collecting the first-party data that will tell you what your customers are searching for. Take E.l.f.

Customer Experience 282

Customer Experience Consumer Marketing Accounting 282

Retail TouchPoints

DECEMBER 29, 2023

Nike is a standout performer in the apparel market with the highest brand value of any mass apparel brand, approximately $110 billion, and in 2020 the global sneaker market was valued at approximately $79 billion , which is predicted to hit $120 billion by 2026. Yet stock is nothing without the right infrastructure in place.

Apparel 284

Apparel Fulfillment Returns Customer Experience 284

Retail TouchPoints

NOVEMBER 14, 2022

But amid volatile market changes, ever-evolving customer expectations and increased competition online, this is increasingly challenging to realize. Research finds the global market size for AI in retail is expected to grow drastically, from $4.84 Customer support. Enter artificial intelligence (AI). billion in 2028.

Customer Experience 360

Customer Experience Marketing Promotions Returns 360

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 264

Payment Services Customer Experience Consumer Supermarket 264

Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. freight and logistics market size is slated to grow from $1.29 It should come as no surprise that the U.S. trillion in 2024 to $1.57 trillion in 2029. Connectivity.

Shipping 312

Shipping Supply Chain Management Fulfillment Returns 312