Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The bottom line is, with the right technology and strategy, retailers can deliver a positive and memorable experience for every customer that walks through the door.”

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 273

Management Returns Fulfillment Shipping 273

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 244

Customer Experience Kiosk Shrinkage Shipping 244

Retail TouchPoints

JANUARY 20, 2025

From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. Ensuring compliance mitigates risks for your business and builds trust with customers and stakeholders.

Management 176

Management Returns Department Stores Merchandise Store 176

Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement.

Inventory Management 213

Inventory Management Fulfillment Management Store Operations 213

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 247

Management Merchant Services Employee Engagement Store Operations 247

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management 222

Inventory Management Management Marketing Fulfillment 222

Retail TouchPoints

OCTOBER 24, 2024

“With this collaboration, we are committed to Kroger’s initiatives to optimize associate time, reduce waste from overproduction and ultimately deliver a uniquely valuable customer experience,” said Julie Varga, VP and General Manager of Identification Solutions at Avery Dennison in a statement.

Supermarket 269

Supermarket Customer Experience Management ATS 269

Retail TouchPoints

MAY 13, 2024

What would happen if you smushed an entire holiday season, with all its intensity and high stakes, into a period lasting less than two weeks? And just to make things even more complicated, what if your (perishable) product was a gift laden with significance because of the emotional ties between the giver and the recipient?

Management 248

Management Fulfillment Customer Experience Consumer 248

Retail TouchPoints

AUGUST 29, 2024

Most large enterprises were already running warehouse management systems that delivered inventory accuracy in excess of 99% (in comparison to stores, which typically ranged between 65%-85%). In short, where there was a benefit, there was too much cost, and where the cost was manageable there simply wasn’t enough benefit.

Customer Experience 246

Customer Experience Shipping Inventory Management Management 246

Inside Retail

DECEMBER 11, 2024

Change requires empathy and understanding for individuals and teams to manage the emotional rollercoaster it can create. Five simple starts to help manage change Link purpose, vision and values. Link your experience: customer and employee. Trying to do everything all at once is exhausting.

Management 130

Management Accounting Planning Customer Experience 130

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 277

Customer Experience Clienteling Customer Retention Accounting 277

Inside Retail

FEBRUARY 29, 2024

TerryWhite Chemmart and The Party People top the ranks of Australian retailers when it comes to customer experience. ” The Party People earned recognition for developing augmented reality mirrors to allow customers to imagine themselves in costumes before they committed to hiring them.

Customer Experience 306

Customer Experience Management Fashion Marketing 306

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Customer Experience 311

Customer Experience Supply Chain Management Promotions Advertising 311

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. By adopting automation in areas like supply chain management and customer service, Australian retailers can meet rising global demand and secure long-term growth.

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail Focus

DECEMBER 4, 2024

The store forms a key part of Promenaden Management’s extensive revamp of Oslo’s Eger shopping gallery, which was originally built in the 1850s. Good customer relationships have been a driving force for Urmaker Bjerke for 101 years, and now we want to take it even further with the opening of the Bjerke House.”

Fashion 276

Fashion Department Stores Management Shopping 276

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. RTP: What about the many areas supporting the customer experience?

Point of Sale 268

Point of Sale Payment Services Customer Experience Department Stores 268

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Thats important given that the same report also revealed that96%of consumers would shop again with a retailer based on a good returns experience. of all purchased goods were returned to retailers.

Returns 263

Returns Payment Services Shipping Fulfillment 263

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said.

Customer Experience 250

Customer Experience Marketing Fulfillment Store Operations 250

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 293

Loss Prevention Planning Customer Experience Inventory Management 293

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. leverage automation to streamline workflows such as: patch management, software deployment, endpoint security, remote access control and more.

Payment Services 201

Payment Services Kiosk Customer Experience Management 201

Inside Retail

MAY 12, 2024

According to the annual report last year, AustralianSuper leads the substantial shareholders of Baby Bunting, followed by Bennelong Funds Management Group. However, a May 9 disclosure stated that Bennelong Funds Management Group has ceased to be a substantial shareholder of the company.

Customer Experience 272

Customer Experience Management Planning Consumer 272

Inside Retail

JULY 28, 2024

Australian-founded health and wellness brand Kic has launched a Kic Concierge service which includes a hotline and quiz and optimises the customer experience journey and product offering with application programming interface (API) technology. This channel-less service led to a loyal brand customer in Kontopoulos, and repeat sales.

Payment Services 274

Payment Services Customer Experience Consumer Fashion 274

Retail TouchPoints

JANUARY 10, 2025

Shared employees, who split their time between Experiences and the retailers stores, will have the opportunity to explore continued employment with their managers. Customers with current Experiences bookings will receive full refunds of the costs paid to REI.

Visual Merchandising 213

Visual Merchandising Outdoor Apparel Customer Experience 213

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S.

Payment Services 328

Payment Services Merchant Services Customer Experience Consumer 328

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Tailoring Hospitality Guest Experiences Hotels, resorts and bed-and-breakfasts can increase revenues by successfully selling additional services during a guest’s stay.

Merchant Services 280

Merchant Services Kiosk Point of Sale Department Stores 280

Retail TouchPoints

MAY 9, 2024

Operating 14 omnichannel fulfillment centers nationwide, Cart.com provides brands and retailers with third-party logistics (3PL) solutions and proprietary software such as its Constellation Order Management System (OMS) and warehouse management technology, designed to get products to customers as quickly and efficiently as possible.

Fulfillment 248

Fulfillment Shipping Fashion Management 248

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 235

Payment Services Customer Experience Consumer Supermarket 235

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 254

Finance Payment Services Consumer Shopping 254

Inside Retail

AUGUST 19, 2024

Her previous roles included being a multi-state manager at Cue Clothing Co, GM of customer service at EFM Logistics, COO at Junior Adventures Group, and country director for Australasia at Karen Millen. She also worked as GM of retail, store design, development and merchandising at Kathmandu and as GM of stores at Target Australia.

Wholesale 276

Wholesale Customer Experience Management ATS 276

Retail TouchPoints

DECEMBER 13, 2024

This gap between intention and execution is not only creating frustrating customer experiences but also squandering valuable opportunities to enhance engagement. To harness QR codes’ full potential, retailers must refrain from hasty adoption and instead develop a comprehensive, customer-centric approach to QR technology.

Payment Services 217

Payment Services Customer Experience Inventory Management Promotions 217

Inside Retail

JUNE 27, 2024

Digital commerce has become increasingly complex, with endlessly diverse customer journeys and pressure on brands to meet rising consumer expectations. Retailers are grappling with ever-multiplying channels, and managing disparate touchpoints while trying to create a seamless, excellent omnichannel experience.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Inside Retail

JUNE 12, 2024

The good news is that they’re also seeing customers returning to physical stores. This provides a fantastic opportunity to deliver a great customer experience, which can really set a business apart – provided it’s done right.

Merchant Services 264

Merchant Services Payment Services Customer Experience Outdoor 264

Inside Retail

JANUARY 10, 2024

“The applications for this year’s Retailer Awards were truly impressive, demonstrating a high degree of innovation, creativity and customer-first thinking among the industry’s leading players,” McIlvaine said. “Congratulations to all the finalists!

Customer Experience 263

Customer Experience Management Shopping ATS 263

Retail TouchPoints

AUGUST 8, 2024

And in all these experiences, he has found that they all had one thing in common: they struggled to keep pace with the disruptive forces specifically impacting business and retail. “I Steve Dennis has worked for some of the world’s most well-known retail companies — in-house with Sears and Neiman Marcus and as a consultant for various others.

Management 218

Management Department Stores Planning Consumer 218

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. What to Look for in a Data Management Hub A user-friendly interface. Customizable controls.

Management 283

Management Inventory Management Returns Fulfillment 283