Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 277

Customer Experience Kiosk Shrinkage Shipping 277

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

MAY 13, 2024

What would happen if you smushed an entire holiday season, with all its intensity and high stakes, into a period lasting less than two weeks? And just to make things even more complicated, what if your (perishable) product was a gift laden with significance because of the emotional ties between the giver and the recipient?

Management 311

Management Fulfillment Customer Experience Consumer 311

Retail TouchPoints

OCTOBER 24, 2024

“With this collaboration, we are committed to Kroger’s initiatives to optimize associate time, reduce waste from overproduction and ultimately deliver a uniquely valuable customer experience,” said Julie Varga, VP and General Manager of Identification Solutions at Avery Dennison in a statement.

Supermarket 311

Supermarket Customer Experience Management ATS 311

Retail TouchPoints

AUGUST 29, 2024

Most large enterprises were already running warehouse management systems that delivered inventory accuracy in excess of 99% (in comparison to stores, which typically ranged between 65%-85%). In short, where there was a benefit, there was too much cost, and where the cost was manageable there simply wasn’t enough benefit.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. leverage automation to streamline workflows such as: patch management, software deployment, endpoint security, remote access control and more.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Inside Retail

DECEMBER 11, 2024

Change requires empathy and understanding for individuals and teams to manage the emotional rollercoaster it can create. Five simple starts to help manage change Link purpose, vision and values. Link your experience: customer and employee. Trying to do everything all at once is exhausting.

Management 130

Management Accounting Planning Customer Experience 130

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 312

Loss Prevention Planning Customer Experience Inventory Management 312

Retail Focus

DECEMBER 4, 2024

The store forms a key part of Promenaden Management’s extensive revamp of Oslo’s Eger shopping gallery, which was originally built in the 1850s. Good customer relationships have been a driving force for Urmaker Bjerke for 101 years, and now we want to take it even further with the opening of the Bjerke House.”

Fashion 257

Fashion Department Stores Management Shopping 257

Inside Retail

FEBRUARY 29, 2024

TerryWhite Chemmart and The Party People top the ranks of Australian retailers when it comes to customer experience. ” The Party People earned recognition for developing augmented reality mirrors to allow customers to imagine themselves in costumes before they committed to hiring them.

Customer Experience 306

Customer Experience Management Fashion Marketing 306

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. RTP: What about the many areas supporting the customer experience?

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

AUGUST 8, 2024

And in all these experiences, he has found that they all had one thing in common: they struggled to keep pace with the disruptive forces specifically impacting business and retail. “I Steve Dennis has worked for some of the world’s most well-known retail companies — in-house with Sears and Neiman Marcus and as a consultant for various others.

Management 263

Management Department Stores Planning Consumer 263

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Tailoring Hospitality Guest Experiences Hotels, resorts and bed-and-breakfasts can increase revenues by successfully selling additional services during a guest’s stay.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 263

Inventory Management Customer Experience Fulfillment Shopping 263

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S.

Payment Services 340

Payment Services Merchant Services Customer Experience Consumer 340

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. By adopting automation in areas like supply chain management and customer service, Australian retailers can meet rising global demand and secure long-term growth.

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 264

Payment Services Customer Experience Consumer Supermarket 264

Retail TouchPoints

MAY 9, 2024

Operating 14 omnichannel fulfillment centers nationwide, Cart.com provides brands and retailers with third-party logistics (3PL) solutions and proprietary software such as its Constellation Order Management System (OMS) and warehouse management technology, designed to get products to customers as quickly and efficiently as possible.

Fulfillment 278

Fulfillment Shipping Fashion Management 278

Retail TouchPoints

OCTOBER 23, 2024

RFID technology is increasingly being used by retailers to better predict inventory, manage product placement in stores and drive sales. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience. RFID, on the other hand, does not intrude on personal privacy.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Inside Retail

MAY 12, 2024

According to the annual report last year, AustralianSuper leads the substantial shareholders of Baby Bunting, followed by Bennelong Funds Management Group. However, a May 9 disclosure stated that Bennelong Funds Management Group has ceased to be a substantial shareholder of the company.

Customer Experience 272

Customer Experience Management Planning Consumer 272

Retail TouchPoints

OCTOBER 2, 2024

This extended downtime presents a unique opportunity for operators to enhance the customer experience. These stores must expand their product assortment, improve inventory management and optimize supply chain operations almost overnight. Manish Choudhary is the President of SymphonyAI ’s retail / CPG division.

Inventory Management 273

Inventory Management Management Customer Experience Accounting 273

Inside Retail

JULY 28, 2024

Australian-founded health and wellness brand Kic has launched a Kic Concierge service which includes a hotline and quiz and optimises the customer experience journey and product offering with application programming interface (API) technology. This channel-less service led to a loyal brand customer in Kontopoulos, and repeat sales.

Payment Services 274

Payment Services Customer Experience Consumer Fashion 274

Retail TouchPoints

AUGUST 19, 2024

“Implementing a solution that truly makes a difference in our warehouses is an immensely rewarding experience,” explained Tommy Niemierowski, Fulfillment Project Implementation Manager for Ikea Belgium in a statement.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Retail TouchPoints

JULY 5, 2024

By doing so, retailers can meet consumer expectations and maintain trust in a highly competitive pursuit to keep customers happy, ensuring that applications can withstand and quickly recover from the inevitable disruptions that come their way.

Payment Services 278

Payment Services Customer Experience Inventory Management Consumer 278

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Inventory Management 273

Inventory Management Wholesale Supermarket Customer Experience 273

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

AUGUST 5, 2024

Major retailers like Walmart have been experimenting with this brand of conversational commerce for years at this point with the hopes of transforming the customer experience. And though it can seem daunting, there are manageable ways to get in on the action.

Customer Experience 278

Customer Experience Shopping Management Promotions 278

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. What to Look for in a Data Management Hub A user-friendly interface. Customizable controls.

Management 290

Management Inventory Management Returns Fulfillment 290

Retail TouchPoints

AUGUST 13, 2024

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks.

Markdowns 309

Markdowns Loss Prevention Customer Experience Inventory Management 309

Inside Retail

JUNE 27, 2024

Digital commerce has become increasingly complex, with endlessly diverse customer journeys and pressure on brands to meet rising consumer expectations. Retailers are grappling with ever-multiplying channels, and managing disparate touchpoints while trying to create a seamless, excellent omnichannel experience.

Inventory Management 260

Inventory Management Fulfillment Store Layout Specialty Retailers 260

Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

Payment Services 264

Payment Services ATS Customer Experience Boutique 264

Inside Retail

JUNE 12, 2024

The good news is that they’re also seeing customers returning to physical stores. This provides a fantastic opportunity to deliver a great customer experience, which can really set a business apart – provided it’s done right.

Merchant Services 264

Merchant Services Payment Services Customer Experience Outdoor 264

Retail TouchPoints

JULY 31, 2024

HCR now plans to amp up the brand’s brick-and-mortar performance with the deployment of its RevUp store management platform and promised that new store experiences will be rolling out in the coming weeks. Financial details of the deal, which was completed on July 27, were not disclosed.

Consumer 264

Consumer Customer Experience Management Planning 264