Retail TouchPoints

FEBRUARY 6, 2025

Florists in the BloomNet network that use its proprietary Business Management System (BMS) can now gain easy access to additional drivers. Valentines is one of the most important and demanding weeks for florists.

Management 269

Management Merchant Services Fulfillment Shopping 269

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 330

Customer Experience Telecommunications Checkout Marketing 330

Retail TouchPoints

OCTOBER 24, 2024

“With this collaboration, we are committed to Kroger’s initiatives to optimize associate time, reduce waste from overproduction and ultimately deliver a uniquely valuable customer experience,” said Julie Varga, VP and General Manager of Identification Solutions at Avery Dennison in a statement.

Supermarket 311

Supermarket Customer Experience Management ATS 311

Retail TouchPoints

APRIL 4, 2025

Thats where journey management comes in. Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. What is Journey Management? AI alone isnt enough.

Management 147

Management Customer Experience Inventory Management Store Operations 147

Inside Retail

MARCH 25, 2025

The footwear retailer has not only been using AI to help sort through heaps of customer data or create captivating product ads but also to remove friction between the retailers store associates dubbed stripers and the brand.

Customer Experience 130

Customer Experience ATS Consumer Apparel 130

Retail TouchPoints

JANUARY 29, 2025

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. The ability to strategically allocate limited content customization budgets can be the difference between gaining a competitive edge and falling behind.

Customer Experience 267

Customer Experience Marketing Management Brand Management 267

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. leverage automation to streamline workflows such as: patch management, software deployment, endpoint security, remote access control and more.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

FEBRUARY 7, 2025

Grocery TV will integrate these Giant Eagle screens into its advertising platform, enabling the RMN to manage and execute brand campaigns across its stores. Giant Eagle will leverage the Grocery TV content management system to manage in-store messaging across different store zones.

Advertising 243

Advertising Supermarket Customer Experience Management 243

Retail Focus

FEBRUARY 24, 2025

AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Implementing AI-powered image recognition allows FMCG companies to streamline operations, boost sales, and deliver better customer experiences.

Management 130

Management Consumer Store Layout Customer Experience 130

Inside Retail

DECEMBER 11, 2024

Change requires empathy and understanding for individuals and teams to manage the emotional rollercoaster it can create. Five simple starts to help manage change Link purpose, vision and values. Link your experience: customer and employee. Trying to do everything all at once is exhausting.

Management 130

Management Accounting Planning Customer Experience 130

Retail TouchPoints

FEBRUARY 7, 2025

These two realities are converging and inspiring manufacturers, wholesalers and mass marketplaces alike to modernize their tech stacks and implement more robust customer experiences that are more aligned with modern B2C behaviors. Want to learn more?

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Thats important given that the same report also revealed that96%of consumers would shop again with a retailer based on a good returns experience. of all purchased goods were returned to retailers.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. By adopting automation in areas like supply chain management and customer service, Australian retailers can meet rising global demand and secure long-term growth.

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

JANUARY 10, 2025

Shared employees, who split their time between Experiences and the retailers stores, will have the opportunity to explore continued employment with their managers. Customers with current Experiences bookings will receive full refunds of the costs paid to REI.

Visual Merchandising 274

Visual Merchandising Outdoor Customer Experience Apparel 274

Retail Focus

DECEMBER 4, 2024

The store forms a key part of Promenaden Management’s extensive revamp of Oslo’s Eger shopping gallery, which was originally built in the 1850s. Good customer relationships have been a driving force for Urmaker Bjerke for 101 years, and now we want to take it even further with the opening of the Bjerke House.”

Fashion 276

Fashion Department Stores Management Shopping 276

Independent Retailer

NOVEMBER 15, 2024

In this article, we’ll talk about retail management, what it is and why it’s important. This information will be useful to entrepreneurs and business managers who implement approaches aiming at streamline processes, improving customer service and reducing costs.

Management 105

Management Wholesale Visual Merchandising Promotions 105

Retail TouchPoints

JANUARY 24, 2025

From the official arrival of agentic AI to RFID, supply chain efficiency and evolved payment experiences, new trends are emerging and converging to level up customer experiences. 40,000 members of the retail industry gathered in New York City to explore what’s new and what’s next.

Customer Experience 299

Customer Experience Marketing Management ATS 299

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

FEBRUARY 25, 2025

The initial phase of the rollout will focus on optimizing in-store operations and customer experience, followed by the implementation of loss prevention and supply chain solutions.

Loss Prevention 240

Loss Prevention Fast Fashion Marketing Store Operations 240

Retail TouchPoints

OCTOBER 23, 2024

RFID technology is increasingly being used by retailers to better predict inventory, manage product placement in stores and drive sales. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience. RFID, on the other hand, does not intrude on personal privacy.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

DECEMBER 18, 2024

The company then selected what Neighbour called the suite of As add-on technologies to round out the ecommerce experience: Algolia for search and recommendations, Amplience for content and digital asset management, Akeneo for product information management (PIM) and Adyen for payment services. That won’t achieve anything.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Retail Focus

FEBRUARY 13, 2025

Delivery management platform and post-purchase experience provider, Scurri , today reported a record-breaking performance in 2024, announcing it had processed 154 million shipments through its platform last year, increasing from 115 million in 2023. Scurri facilitated a Gross Merchandise Value (GMV) of total shipments of 16.5

Management 147

Management Customer Experience Marketing Planning 147

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

OCTOBER 11, 2024

Despite these evolutionary changes, humans still process images 60,000 times faster than text, and nearly 90% of information transmitted to the brain is visual , according to Lilly Hsueh, VP of Customer Success Management at digital asset management solution Cloudinary.

Management 278

Management Marketing Consumer Promotions 278

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. This seamless data integration reduces costs and enhances customer service, supporting accurate, efficient order delivery.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

NOVEMBER 14, 2024

Adopting a risk management approach is essential, where data encryption strategies consider the types of data, its use and where it resides to lower the impact in case of a breach. Security teams must ensure full visibility across all these environments to effectively monitor and protect the data.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 30, 2025

As AI continues to prove its worth in critical areas like inventory management and security, the pressure to adopt these technologies also is mounting. But delivering a great customer experience hinges on more than just strategyit requires seamless user experiences (UX) at every touch point.

Customer Experience 256

Customer Experience Inventory Management Marketing Returns 256

Retail TouchPoints

NOVEMBER 26, 2024

Creating a White-Glove Experience Online The first initiative, which actually predates Lapic, is the brand’s digital personal shopper program. The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson.

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail Focus

APRIL 15, 2025

Fashion and homeware retailer H&M has said yes to a further 15 years at Waterside and is also investing in a major revamp to give the centres biggest store an exciting new look, feel and customer experience. The commitment of these big brands underlines Watersides growing appeal as a vibrant destination for shopping and leisure.

Shopping 147

Shopping Management Customer Experience Fashion 147

Retail TouchPoints

NOVEMBER 26, 2024

In today’s digital world, things change quickly – from brand messaging to new customer mailing addresses to promotional sales – and having a backend platform that can make changes once they appear everywhere is a solid advantage.

Consumer 290

Consumer Customer Experience Marketing Promotions 290

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. This level of personalization not only enhances the customer experience but also drives higher conversion rates and customer loyalty. Dev Nag is the CEO and Founder of QueryPal.

Customer Experience 147

Customer Experience Accounting Promotions Planning 147