Retail TouchPoints

JANUARY 7, 2021

This will help managers quickly understand how a specific location is performing compared to corporate expectations and peer stores, helping them prioritize which locations to visit. Q-Walk’s mobile capabilities will unleash our frontline associates to respond quickly to resolve any identified issues, improving the customer experience.”.

Loss Prevention 274

Loss Prevention Location Customer Experience Management 274

Retail TouchPoints

JULY 15, 2024

As such, electronic article surveillance (EAS) hard tags, locks, alarms and other physical or visual deterrents to theft have become an expected part of the in-person shopping experience these days. Craig Szklany serves as VP and Product General Manager, Loss Prevention and Liability at Sensormatic Solutions.

Loss Prevention 257

Loss Prevention Outdoor Location Shopping 257

Retail TouchPoints

DECEMBER 13, 2023

For instance, it is much easier for operations to establish and reach success in one facet of the store. operational efficiencies) has a negative effect on another (i.e. customer experience). Baird: Store KPIs really need to change. Najafi: In-store theft may greatly impact the consumer experience.

Loss Prevention 320

Loss Prevention Visual Merchandising Sporting Goods Store Operations 320

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 256

Loss Prevention Visual Merchandising Store Operations Fulfillment 256

Retail TouchPoints

FEBRUARY 26, 2024

One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even loss prevention.

Loss Prevention 293

Loss Prevention Jewelry Payment Services Accounting 293

Retail TouchPoints

FEBRUARY 9, 2024

Unfortunately, while larger stores often have security measures like loss prevention personnel, anti-theft sensors and other helpful solutions, those measures usually aren’t financially feasible for small and mid-sized businesses.

Loss Prevention 272

Loss Prevention Jewelry Customer Experience Management 272

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

JULY 13, 2023

includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and loss prevention. The Retail Management Suite from Jesta I.S.

Loss Prevention 245

Loss Prevention Management Planning Location 245

Theatro

DECEMBER 12, 2024

Theatro at NRF 2025: A Must-See Experience As a pioneer in enabling voice-driven communication for frontline teams, Theatro transforms how retail employees collaborate and operate. Streamlined Onboarding : Discover how new hires can contribute immediately, guided by AI-powered workflows like Theatro GEN flows.

ATS 84

ATS Loss Prevention Customer Experience Store Operations 84

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic. Some stores were left with nothing but the walls.

Management 189

Management Loss Prevention ATS Store Operations 189

Retail TouchPoints

NOVEMBER 24, 2021

Not only does physical security technology now play a larger role in deterring and catching would-be shoplifters, but it also helps provide a pleasant customer experience in the absence of store staff. Hedgie Bartol serves as a Segment Development Manager for Retail in North America at Axis Communications.

Loss Prevention 261

Loss Prevention Checkout Store Operations Shopping 261

Retail TouchPoints

JUNE 11, 2020

ThirdChannel , a retail execution and in-store customer experience solution provider, has released a real-time safety auditing system that has been developed using the latest guidance from the CDC, WHO and state and local guidelines.

Loss Prevention 162

Loss Prevention Customer Experience Store Operations ATS 162

Retail TouchPoints

OCTOBER 2, 2023

This includes monitoring the internet and social media, liaising with local law enforcement and working with individual retailers’ loss prevention officers. Mall of America also works with intelligence analysts to proactively look for threats.

Loss Prevention 261

Loss Prevention Accounting Location Store Operations 261

Retail TouchPoints

NOVEMBER 20, 2023

Aaron Stamm is a Retail Consultant at Acuity , which he joined in 2017, bringing with him more than 35 years of experience in a broad range of retail. Throughout his retail career, loss prevention remained a focus. With Acuity Stamm provides retailers with actionable insights and real value to benefit their businesses.

Payment Services 307

Payment Services Sporting Goods Inventory Management Loss Prevention 307

365 Retail

JUNE 19, 2024

As retail crime continues to rise and shoplifting incidents surpass the highest levels since records began, a third of UK consumers witnessed an instance of retail theft in the past 12 months, according to the latest research by Retail Insight , the leading provider of store operations execution software.

Loss Prevention 62

Loss Prevention Accounting Store Operations Consumer 62

I Vend

DECEMBER 10, 2023

Effective inventory management leads to lower overall inventory costs, fewer lost sales due to stock-outs, and greater customer satisfaction – and ultimately more profit. Point of sale store operations – customers want fast and friction-free checkout, and retailers need to know what has been sold.

Shrinkage 94

Shrinkage Inventory Management Store Layout Checkout 94

Theatro

SEPTEMBER 23, 2024

Sean Bush Read more of Sean's published works here: How to Protect Customers And Stores from Organized Retail Crime Streamlined In-Store Communication Battling Loss Prevention The Power of Proficiency, Productivity, and Profitability Enhancing Customer Experiences Through Improved Connections Generative AI for In-Store Operations Retailers Must Adapt (..)

Loss Prevention 82

Loss Prevention Customer Experience Store Operations Shopping 82

Retail Focus

MARCH 6, 2025

Marco Buono, COO at CAPRI GROUP : “RFID will enable us to achieve our strategic objectives of improving the overall customer experience at all stages of the buying process. The rollout will further CAPRI GROUP’s goal to be a leading online player and strengthen its international market position.

Fashion 147

Fashion Loss Prevention Customer Experience Store Operations 147

Theatro

JANUARY 27, 2025

With its ability to predict, assist, and optimize, GenAI is redefining workflows, enhancing task completion, and personalizing customer experiences in ways that are reshaping every customer touchpoint, both physical and digital, and the entire retail landscape.

Loss Prevention 57

Loss Prevention Customer Experience Employee Engagement Inventory Management 57