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That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? Here are three possible areas of focus.
customerexperience). They are far too centered on the store as a stand-alone entity and not as part of the overall customerexperience, which means they tend to drastically undervalue the store’s contribution to that customerexperience. However, sometimes the success of one area (i.e.
Dick’s SportingGoods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). Aaron Stamm is a Retail Consultant at Acuity , which he joined in 2017, bringing with him more than 35 years of experience in a broad range of retail.
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