Retail TouchPoints

APRIL 23, 2025

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. This intelligence helps provide an anonymized look at each transaction and find questionable returns.

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Returns Loss Prevention Planning Payment Services 162

Retail TouchPoints

OCTOBER 31, 2023

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? Here are three possible areas of focus.

Loss Prevention 297

Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

DECEMBER 13, 2023

customer experience). They are far too centered on the store as a stand-alone entity and not as part of the overall customer experience, which means they tend to drastically undervalue the store’s contribution to that customer experience. However, sometimes the success of one area (i.e.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

NOVEMBER 20, 2023

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). Aaron Stamm is a Retail Consultant at Acuity , which he joined in 2017, bringing with him more than 35 years of experience in a broad range of retail.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312