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This increased risk has forced retailers to reconsider their lossprevention strategies. It’s no longer just about stopping theft; protecting staff and customers from harm is now a top priority, prompting retailers to adopt more comprehensive and proactive approaches to lossprevention and safety.
The initial phase of the rollout will focus on optimizing in-store operations and customerexperience, followed by the implementation of lossprevention and supply chain solutions.
Sensormatic Solutions has introduced an acousto-magnetic metal label designed to protect high-risk products with metal surfaces like cookware, canned foods and power tools. The new label helps retailers protect previously unprotectable items, while also reducing the labor demand associated with tagging and monitoring these products.
That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? Here are three possible areas of focus.
Follow evolving protocols as they relate to lossprevention. Personalize the experience. And process returns of stuff people don’t want! They likely need to host events, too, since store events are all the rage. Keep the stores tidy. Make sure shoppers sign up for loyalty programs and private label credit cards.
In fact, 30% of respondents believe that the biggest area of opportunity for AI is in stores to aid omnichannel and lossprevention efforts; and Transforming customerexperiences specifically through the use of generative AI. But many of these tasks may just represent the low-hanging AI fruit.
The solution, designed to move the retailer closer to its strategic objective of selling more with less stock, also sets up Woolworths to use RFID for lossprevention and supply chain improvements in the future. We are excited to start this journey with them.
Q-Walk will enable managers to create standardized question sets and surveys for all critical functions at the locations, including cleanliness, merchandising sets, lossprevention and compliance.
As such, electronic article surveillance (EAS) hard tags, locks, alarms and other physical or visual deterrents to theft have become an expected part of the in-person shopping experience these days. Craig Szklany serves as VP and Product General Manager, LossPrevention and Liability at Sensormatic Solutions.
Effective communication systems ensure lossprevention and security can quickly rule out suspicious activity. Enhanced customerexperience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention.
The new offering is designed to help deploy a variety of analytics that provide real-time insights on retail-specific use cases related to shopper behavior, lossprevention, safety and security, inventory, shopper demographics and other data.
This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customerexperiences, while also reducing costs and boosting profits. Lossprevention: Employs advanced surveillance techniques to detect and prevent shoplifting. Here are the key areas to apply AI in retail.
One increasingly common way that bias can infect retail AI tools is through AI-powered lossprevention systems that monitor customer behavior, which have been adopted by a string of large retailers. Intellectual property concerns.
As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customerexperiences, and drive efficiencies across the supply chain. Inventory management is another area where in-store robots will have a profound impact.
In pursuit of both goals, focusing on connected, data-driven technologies that can help meet high consumer expectations and support a safe and comfortable environment will help retailers not only enhance their customers’ experience, but also effectively deliver unified commerce services including BOPIS and curbside pickup.
Unfortunately, while larger stores often have security measures like lossprevention personnel, anti-theft sensors and other helpful solutions, those measures usually aren’t financially feasible for small and mid-sized businesses.
Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, lossprevention and personalized marketing. Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks.
One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even lossprevention.
The cloud opens the doors to new efficiencies and reduced loss, especially when you consider the retail operations that include hundreds (if not thousands) of stores across a distributed network of stores and corporate headquarters. Get More: Elevating the CustomerExperience.
customerexperience). They are far too centered on the store as a stand-alone entity and not as part of the overall customerexperience, which means they tend to drastically undervalue the store’s contribution to that customerexperience. However, sometimes the success of one area (i.e.
includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and lossprevention. The Retail Management Suite from Jesta I.S.
Understanding these key differences is crucial for companies of all sizes, as it directly impacts customerexperience and ultimately, the bottom line. Packaging can also contribute to lossprevention strategies by incorporating security seals or tamper-evident features.
Meaningful change begins with one action, and many of our retail customers are taking stronger stances on eco-friendly initiatives. This new label can give retailers another easy, accessible way to do their part to protect the planet and move the needle on helping reduce environmental impact while maintaining precision lossprevention.”
ThirdChannel , a retail execution and in-store customerexperience solution provider, has released a real-time safety auditing system that has been developed using the latest guidance from the CDC, WHO and state and local guidelines.
Theatro at NRF 2025: A Must-See Experience As a pioneer in enabling voice-driven communication for frontline teams, Theatro transforms how retail employees collaborate and operate. Streamlined Onboarding : Discover how new hires can contribute immediately, guided by AI-powered workflows like Theatro GEN flows. Why Visit Theatro at NRF 2025?
The post Are body cameras the future of retail lossprevention? Doug spoke recently with CTV’s Your Morning about the rise in usage among retailers, of body cameras, worn by staff to deter rising levels of theft. The question is, will they solve the problem, or simply create new ones. Let us know what you think!
Ramamurthy also noted that the new solution offers “multiple opportunities in different areas of store operations, including asset protection” and lossprevention, as well as supporting online customers by streamlining store-based fulfillment of online orders.
It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customerexperience. Some stores were literally in flames, and there were lossprevention issues at others. Some stores were left with nothing but the walls.
This technology has helped make shopping a more frictionless experience for shoppers, but retailers that choose to implement these solutions must place a heavier focus on security technology as well. Hedgie Bartol serves as a Segment Development Manager for Retail in North America at Axis Communications.
What Retailers Can do About Gun Violence You can’t fix stupid or crazy, unfortunately, and because of that retailers tend to focus a lot on lossprevention and shrink and things like that, but there are things retailers can do to be more preventative [in cases of gun violence], said Acheson.
This includes monitoring the internet and social media, liaising with local law enforcement and working with individual retailers’ lossprevention officers. Mall of America also works with intelligence analysts to proactively look for threats.
This year, we’ll hear senior-level executives’ perspectives on how customerexperiences are evolving as content, community and commerce converge. With an emphasis on customerexperience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.
Using Machine Learning and LLMs to Detect Infringements As with many other types of lossprevention, much of the activity takes place behind the scenes. The numbers, as revealed in the CCU’s 2024 Brand Protection Report, are impressive: In 2023, Amazon invested more than $1.2
Aaron Stamm is a Retail Consultant at Acuity , which he joined in 2017, bringing with him more than 35 years of experience in a broad range of retail. Throughout his retail career, lossprevention remained a focus. With Acuity Stamm provides retailers with actionable insights and real value to benefit their businesses.
These integrated AI capabilities simplify the deployment and adoption of sophisticated machine learning algorithms to assist shoppers and improve lossprevention. Retail checkout is quickly transitioning from traditional front-end checkouts to those with more emphasis on customer self-service.
Customer theft has long been recognised as retailers’ primary source of loss, accounting for about half of all crime-related losses. As a result, substantial investment and effort have been dedicated to this issue by LossPrevention (LP) teams.
It is a future where customerexperience is the new differentiator and empowered associates are the drivers of brand loyalty. The five-day virtual experience offers meaningful sessions on lossprevention, supply chain, security, operations, marketing, customerexperience and much more.
Through Retail Media Strategies, retailers can display location-based and personalised purchase recommendations on digital signage, encouraging customers to engage with promoted products and generating additional revenue through supplier cashback schemes.
Security and LossPrevention Ensuring the security of your retail store and merchandise is paramount. Outsourcing security and lossprevention services to professionals can significantly reduce the risk of theft, shoplifting, and inventory shrinkage.
Finding the right mix of time, budget, pricing, displays, and customerexperience can be a big challenge when forming a successful merchandising strategy. Often, merchandising includes things like creating a pricing strategy, display design and layout, lossprevention, and store upkeep. Customers want to feel important.
By Tricia McKinnon For as much as we hear the words “the customerexperience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customerexperience.
While these numbers are alarming, retailers are responding by investing in their lossprevention (LP) strategies, which typically include the reduction of blind spots, placing high value items behind locked or secure cabinets, or increasing security presence in store.
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