Retail TouchPoints

JANUARY 15, 2024

In fact, 30% of respondents believe that the biggest area of opportunity for AI is in stores to aid omnichannel and loss prevention efforts; and Transforming customer experiences specifically through the use of generative AI. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 312

Loss Prevention Planning Customer Experience Inventory Management 312

Retail TouchPoints

MARCH 21, 2024

The solution, designed to move the retailer closer to its strategic objective of selling more with less stock, also sets up Woolworths to use RFID for loss prevention and supply chain improvements in the future. We are excited to start this journey with them.

Loss Prevention 263

Loss Prevention Fashion ATS Store Operations 263

Retail TouchPoints

JANUARY 7, 2021

Q-Walk will enable managers to create standardized question sets and surveys for all critical functions at the locations, including cleanliness, merchandising sets, loss prevention and compliance.

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Loss Prevention Location Customer Experience Management 279

Retail TouchPoints

JULY 15, 2024

As such, electronic article surveillance (EAS) hard tags, locks, alarms and other physical or visual deterrents to theft have become an expected part of the in-person shopping experience these days. Craig Szklany serves as VP and Product General Manager, Loss Prevention and Liability at Sensormatic Solutions.

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Loss Prevention Outdoor Location Shopping 260

Retail TouchPoints

NOVEMBER 13, 2024

Effective communication systems ensure loss prevention and security can quickly rule out suspicious activity. Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

OCTOBER 13, 2022

The new offering is designed to help deploy a variety of analytics that provide real-time insights on retail-specific use cases related to shopper behavior, loss prevention, safety and security, inventory, shopper demographics and other data.

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Loss Prevention Promotions Customer Experience Planning 278

Inside Retail

SEPTEMBER 3, 2024

This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Loss prevention: Employs advanced surveillance techniques to detect and prevent shoplifting. Here are the key areas to apply AI in retail.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Inside Retail

FEBRUARY 23, 2025

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. Inventory management is another area where in-store robots will have a profound impact.

Inventory Management 130

Inventory Management Customer Experience Fulfillment Loss Prevention 130

Retail TouchPoints

OCTOBER 27, 2021

In pursuit of both goals, focusing on connected, data-driven technologies that can help meet high consumer expectations and support a safe and comfortable environment will help retailers not only enhance their customers’ experience, but also effectively deliver unified commerce services including BOPIS and curbside pickup.

Consumer 264

Consumer Loss Prevention Fulfillment Shopping 264

Retail TouchPoints

FEBRUARY 9, 2024

Unfortunately, while larger stores often have security measures like loss prevention personnel, anti-theft sensors and other helpful solutions, those measures usually aren’t financially feasible for small and mid-sized businesses.

Loss Prevention 277

Loss Prevention Jewelry Customer Experience Management 277

Retail TouchPoints

AUGUST 13, 2024

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks.

Markdowns 311

Markdowns Loss Prevention Customer Experience Inventory Management 311

Retail TouchPoints

MAY 8, 2024

One increasingly common way that bias can infect retail AI tools is through AI-powered loss prevention systems that monitor customer behavior, which have been adopted by a string of large retailers. Intellectual property concerns.

Payment Services 298

Payment Services Loss Prevention Outdoor Consumer 298

Retail TouchPoints

FEBRUARY 26, 2024

One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even loss prevention.

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Loss Prevention Jewelry Payment Services Accounting 299

Retail TouchPoints

NOVEMBER 26, 2021

The cloud opens the doors to new efficiencies and reduced loss, especially when you consider the retail operations that include hundreds (if not thousands) of stores across a distributed network of stores and corporate headquarters. Get More: Elevating the Customer Experience.

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Loss Prevention Operating Expenses Customer Experience Checkout 264

Retail TouchPoints

DECEMBER 13, 2023

customer experience). They are far too centered on the store as a stand-alone entity and not as part of the overall customer experience, which means they tend to drastically undervalue the store’s contribution to that customer experience. However, sometimes the success of one area (i.e.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

JULY 13, 2023

includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and loss prevention. The Retail Management Suite from Jesta I.S.

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Loss Prevention Management Planning Location 245

Retail TouchPoints

SEPTEMBER 18, 2024

Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line. Packaging can also contribute to loss prevention strategies by incorporating security seals or tamper-evident features.

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Loss Prevention Shipping Customer Experience Fulfillment 249

Theatro

DECEMBER 12, 2024

Theatro at NRF 2025: A Must-See Experience As a pioneer in enabling voice-driven communication for frontline teams, Theatro transforms how retail employees collaborate and operate. Streamlined Onboarding : Discover how new hires can contribute immediately, guided by AI-powered workflows like Theatro GEN flows. Why Visit Theatro at NRF 2025?

ATS 89

ATS Loss Prevention Customer Experience Store Operations 89

Retail TouchPoints

JUNE 11, 2020

ThirdChannel , a retail execution and in-store customer experience solution provider, has released a real-time safety auditing system that has been developed using the latest guidance from the CDC, WHO and state and local guidelines.

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Loss Prevention Customer Experience Store Operations ATS 165

Retail Prophet

SEPTEMBER 24, 2024

The post Are body cameras the future of retail loss prevention? Doug spoke recently with CTV’s Your Morning about the rise in usage among retailers, of body cameras, worn by staff to deter rising levels of theft. The question is, will they solve the problem, or simply create new ones. Let us know what you think!

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Loss Prevention Customer Experience 52

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail Focus

APRIL 23, 2024

Meaningful change begins with one action, and many of our retail customers are taking stronger stances on eco-friendly initiatives. This new label can give retailers another easy, accessible way to do their part to protect the planet and move the needle on helping reduce environmental impact while maintaining precision loss prevention.”

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Loss Prevention Shipping Customer Experience Management 147

Retail TouchPoints

NOVEMBER 17, 2023

Ramamurthy also noted that the new solution offers “multiple opportunities in different areas of store operations, including asset protection” and loss prevention, as well as supporting online customers by streamlining store-based fulfillment of online orders.

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Loss Prevention Visual Merchandising Store Operations Fulfillment 259

Retail TouchPoints

NOVEMBER 24, 2021

This technology has helped make shopping a more frictionless experience for shoppers, but retailers that choose to implement these solutions must place a heavier focus on security technology as well. Hedgie Bartol serves as a Segment Development Manager for Retail in North America at Axis Communications.

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Loss Prevention Checkout Store Operations Shopping 264

Retail TouchPoints

OCTOBER 2, 2023

This includes monitoring the internet and social media, liaising with local law enforcement and working with individual retailers’ loss prevention officers. Mall of America also works with intelligence analysts to proactively look for threats.

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Loss Prevention Accounting Location Store Operations 264

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail TouchPoints

APRIL 2, 2024

Using Machine Learning and LLMs to Detect Infringements As with many other types of loss prevention, much of the activity takes place behind the scenes. The numbers, as revealed in the CCU’s 2024 Brand Protection Report, are impressive: In 2023, Amazon invested more than $1.2

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Loss Prevention Accounting Apparel Consumer 270

Retail TouchPoints

NOVEMBER 20, 2023

Aaron Stamm is a Retail Consultant at Acuity , which he joined in 2017, bringing with him more than 35 years of experience in a broad range of retail. Throughout his retail career, loss prevention remained a focus. With Acuity Stamm provides retailers with actionable insights and real value to benefit their businesses.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

Inside Retail

FEBRUARY 22, 2023

These integrated AI capabilities simplify the deployment and adoption of sophisticated machine learning algorithms to assist shoppers and improve loss prevention. Retail checkout is quickly transitioning from traditional front-end checkouts to those with more emphasis on customer self-service.

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Loss Prevention Checkout Customer Experience Accessories 130

Retail Customer Experience

JULY 30, 2024

Given the surge in theft, there is now a dramatic increase in requests for anti-theft and loss prevention solutions from retailers.

Point of Sale 93

Point of Sale Loss Prevention 93

Inside Retail

AUGUST 17, 2023

Customer theft has long been recognised as retailers’ primary source of loss, accounting for about half of all crime-related losses. As a result, substantial investment and effort have been dedicated to this issue by Loss Prevention (LP) teams.

Loss Prevention 130

Loss Prevention Customer Experience Management Accounting 130

Cisco Retail

JUNE 7, 2021

It is a future where customer experience is the new differentiator and empowered associates are the drivers of brand loyalty. The five-day virtual experience offers meaningful sessions on loss prevention, supply chain, security, operations, marketing, customer experience and much more.

Loss Prevention 113

Loss Prevention Customer Experience Location Shopping 113

365 Retail

JANUARY 29, 2025

Through Retail Media Strategies, retailers can display location-based and personalised purchase recommendations on digital signage, encouraging customers to engage with promoted products and generating additional revenue through supplier cashback schemes.

Payment Services 52

Payment Services Checkout Shopping Loss Prevention 52

Retail Focus

AUGUST 8, 2023

Security and Loss Prevention Ensuring the security of your retail store and merchandise is paramount. Outsourcing security and loss prevention services to professionals can significantly reduce the risk of theft, shoplifting, and inventory shrinkage.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shipping 130

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Often, merchandising includes things like creating a pricing strategy, display design and layout, loss prevention, and store upkeep. Customers want to feel important.

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

365 Retail

JUNE 19, 2024

While these numbers are alarming, retailers are responding by investing in their loss prevention (LP) strategies, which typically include the reduction of blind spots, placing high value items behind locked or secure cabinets, or increasing security presence in store.

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Loss Prevention Accounting Store Operations Consumer 64