Retail TouchPoints

JANUARY 22, 2025

But I just did a workshop with a client where we had marketing, communications, operations, a dedicated CX (customer experience) person that we partnered with, and even digital providing representation.

Customer Experience 317

Customer Experience Promotions Visual Merchandising Marketing 317

Retail TouchPoints

NOVEMBER 13, 2024

Warby Parker is one of the few direct-to-consumer (DTC) unicorns that has successfully evolved into a profitable omnichannel business — and its distinct store design and shopper experience is a big reason why. Now, with more than 270 locations across the U.S. in New York City, by applying a new gallery concept. Designing the Greene St.

Customer Experience 162

Customer Experience Location Outdoor Visual Merchandising 162

Retail TouchPoints

JANUARY 25, 2024

By visiting the Gibson Custom Shop Murphy Lab, customers will be able to design their own “made-to-measure” guitars based on their unique needs and preferences. The Gibson Garage is how we want our fans to experience Gibson; an immersive dream space where fans walk in and say, ‘Wow, this is the place that Gibson should have always had!”

Location 289

Location Accessories Apparel Visual Merchandising 289

Retail TouchPoints

JULY 17, 2023

looked for a partner when it opened its first physical location in May. We’ve always wanted to test out a retail location. Two Data Sets Together Determine the Perfect Store Location Leap worked with Collars & Co. The location was in a city where Collars & Co.

Location 237

Location Visual Merchandising Store Operations Wholesale 237

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Visual Merchandising 263

Visual Merchandising Customer Experience Consumer Location 263

Retail TouchPoints

APRIL 2, 2025

One way of doing this is through exclusive drops, whereby particular items are only available in-store and maybe even only to the first 50 or 100 customers to enter the store on a given day. Ring thrives on creating a positive customer experience along every touch point of SCAYLEs value chain.

Social Commerce 147

Social Commerce Customer Experience Specialty Retailers Fashion 147

Retail TouchPoints

MARCH 4, 2025

However, home improvement retailer Lowes has leveraged AI-powered solutions to create 3D digital twins of all its stores, each of which is now being updated multiple times per day to accurately reflect whats going on in the real-world brick-and-mortar location.

Promotions 266

Promotions Management Visual Merchandising Location 266

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last.

Accessories 289

Accessories Fashion Apparel Consumer 289

Retail TouchPoints

MAY 17, 2022

At Coach, Zaccariello is responsible for visual merchandising through the company’s 3D creative studio, including store windows, showrooms and pop-ups, design and production of events and the digital experience team. There is definitely a need to return to the physical experience.”. That is just the way we are.

Visual Merchandising 297

Visual Merchandising Outdoor Location Customer Experience 297

Retail TouchPoints

JANUARY 22, 2025

The Regent Street store also will feature a state-of-the-art breaking studio (for live and taped openings of card packs), interactive customer education touch points and a personal card creation suite. The location also will serve as a drop-off point for users of Fanatics Collect, the collectibles marketplace Fanatics launched in June 2024.

Location 257

Location Visual Merchandising Store Operations Customer Experience 257

Retail TouchPoints

SEPTEMBER 12, 2023

Uncontained also will support the premium Container Store Custom Spaces offering with on-trend finishes, hardware and features such as smarthome compatible lighting. The Container Store also has plans to add more brick-and-mortar locations; in June 2022 it announced it would add 74 new stores by 2027.

Visual Merchandising 263

Visual Merchandising Location Shopping Planning 263

Retail TouchPoints

MARCH 13, 2025

Bath & Body Works has introduced its new Gingham+ store design in more than 15 locations, including stores in South Korea, Los Angeles and Texas, and plans to continue rolling out the refreshed aesthetic in a majority of its planned U.S. and Canada as well as 525+ international franchised locations. store openings going forward.

Planning 147

Planning Location Consumer Visual Merchandising 147

Inside Retail

DECEMBER 17, 2024

The temporary nature of the pop-up has allowed us to focus on curating an experience, we could replicate in other locations as we scale. IR : What considerations went into curating the brands customer experience, and how has this manifested in-store?

Fashion 130

Fashion Visual Merchandising Consumer Customer Experience 130

Retail TouchPoints

MARCH 14, 2025

The 150,000-square-foot space, located within the District at Howell Mill shopping center in Atlantas Upper Westside neighborhood, will offer furniture, home dcor, housewares, appliances and home improvement essentials. Following the successful debut of its initial large-format store in the Chicago suburb of Wilmette, Ill.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Retail TouchPoints

JANUARY 15, 2024

“Together, we’re utilizing cutting-edge display technology to engage customers and communicate our brand’s mission, vision and values, ensuring that every shopper feels confident and represented.” Image courtesy Samsung Inside the store a custom 31.5-foot-wide

Visual Merchandising 263

Visual Merchandising ATS Checkout Fashion 263

Retail TouchPoints

MAY 3, 2023

Sustainability is good for business, and architects and designers are critical advisors in retailers’ trajectories toward a more sustainable future through the design process of physical locations. To lead by example, old or retired products can be used as a “building” material or for visual merchandising displays.

Visual Merchandising 278

Visual Merchandising Consumer Inventory Management Customer Experience 278

Retail TouchPoints

SEPTEMBER 28, 2021

Consistency Across Locations. Brands need design solutions that fit their portfolio of locations, including urban, suburban, shopping mall, shop-in-shops and other store types. The store environment must therefore be flexible, enabling the fast turnover of merchandise.

Visual Merchandising 277

Visual Merchandising Promotions Location Fulfillment 277

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.” customer experience).

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Inside Retail

JUNE 12, 2024

The multi-sensory experience “From the moment that consumers come through our doors they get hit with the Bolia experience pretty much straight away,” stated Foley. Instead, it is a homeware industry specialist and leader in customer experience. This can be seen in its visual merchandising.

Visual Merchandising 244

Visual Merchandising Checkout Customer Experience Consumer 244

Retail TouchPoints

DECEMBER 21, 2020

To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. It can help save time and reduce costs, while ensuring that teams at remote locations are collaborating efficiently. billion by 2024 — more than ten times what it is today.

Visual Merchandising 312

Visual Merchandising Customer Experience Management Location 312

Retail TouchPoints

DECEMBER 14, 2021

In a room full of visual merchandisers, designers and creative leads, the following four projects were spotlighted for their creativity, professionalism and ability to evoke joy. Now in its 22 nd year, the nominated brands reached new levels of innovation — with some even thinking outside of the window to tell their stories.

Visual Merchandising 246

Visual Merchandising Customer Experience Fashion Returns 246

Retail TouchPoints

APRIL 5, 2023

Consumers are returning to the physical store for all the advantages it offers: the ability to touch, feel and experience the brand — and most importantly, be a part of the brand’s community or “tribe.” Location, Location, Location It goes without saying that the location is critical.

Location 277

Location Customer Experience Visual Merchandising Consumer 277

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 259

Loss Prevention Visual Merchandising Store Operations Fulfillment 259

Retail TouchPoints

AUGUST 23, 2023

Apps that allow shoppers to preview and locate in-store inventory, do virtual try-ons, identify sales and cash in on personalized promotions and rewards are popular. Technology in lighting, music, visual merchandising and other physical elements helps brands create immersive in-store experiences.

Visual Merchandising 243

Visual Merchandising Drop-Shipping Consumer Shopping 243

Retail TouchPoints

OCTOBER 31, 2023

Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience. In such hard-hit locations, high-value items will need to be tethered to cables, stored in lock boxes or kept behind the counter or back of house.

Loss Prevention 297

Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

APRIL 3, 2025

CardVault by Tom Brady will open a flagship location later this month at the American Dream mall in Rutherford, N.J., The 1,200-square-foot store will offer rare and premium trading cards, authentication services and an exclusive VIP trading experience. next to MetLife Stadium, home field for the NFLs Jets and Giants.

ATS 147

ATS Fashion Location Visual Merchandising 147

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 264

Customer Experience Shipping Location Promotions 264

Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

Shopping 264

Shopping Payment Services Visual Merchandising Customer Experience 264

Retail TouchPoints

FEBRUARY 4, 2021

Over the past nine months, Men’s Wearhouse parent company Tailored Brands says it has launched more than 30 new digital capabilities, including buy online, pick up in-store (BOPIS), contactless measurement and curbside pickup, all of which play into the new, connected brick-and-mortar locations.

Visual Merchandising 207

Visual Merchandising Location Customer Experience Planning 207

Retail TouchPoints

APRIL 19, 2023

Founded in 1992 as The Planning and Visual Education Partnership (PAVE), PAVE Global is an educational foundation for the retail design , planning and visual merchandising industry, and gives brand practitioners a unique opportunity to support young students and expand their talent pools.

Visual Merchandising 268

Visual Merchandising Marketing Planning Shopping 268

Retail TouchPoints

FEBRUARY 9, 2022

Another of their best features is that they’re agile and allow retailers to try out new locations. So retailers can use pop-ups to validate a location, try out a new concept or for the release of a new product. Plenert: There are technical challenges that vary depending on the type of location. Another issue is permitting.

Visual Merchandising 264

Visual Merchandising Location Shipping Shopping 264

Retail TouchPoints

NOVEMBER 10, 2021

Store design and visual merchandising now encompass many different elements, according to Tammy Callahan, Director of Sales & Account Management at Kendu , a provider of in-store visual solutions. All of these are valid store experiences that will continue to grow and evolve in the future.

Visual Merchandising 264

Visual Merchandising Consumer Shipping Shopping 264

CJ Retail Solutions

AUGUST 2, 2024

Merchandising is a critical component of retail operations that focuses on optimizing product presentation to maximize sales. It encompasses various elements, including product placement, store layout, signage, and visual displays. Effective merchandising significantly influences customer experience and purchasing behavior.

Visual Merchandising 52

Visual Merchandising Store Layout Promotions Shopping 52

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. What is Merchandising? Why is Merchandising Strategy Important? A good merchandising strategy can do wonders for your business. 3: Customer Loyalty.

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Retail TouchPoints

JULY 10, 2024

Whether a retail location, office building, hotel or healthcare environment, designing to support client objectives requires bringing to bear as much relevant information as possible. For physical retail locations, data and analysis are indispensable for navigating a rapidly evolving and ever-changing marketplace.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. s Mosaic District — its first-ever location.

Consumer 264

Consumer ATS Location Apparel 264

Retail TouchPoints

DECEMBER 22, 2023

This existing familiarity with QR codes brought on by the pandemic means that consumers are already primed to engage through the quick scan of a code at retail locations. It gives us the opportunity to seamlessly direct people from a retail store experience to our brand website, which is an important part of the customer journey.”

Shopping 299

Shopping Checkout Consumer Visual Merchandising 299