Retail TouchPoints

OCTOBER 30, 2024

Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times. Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment.

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Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores. Is there a need for a brand like ours?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

APRIL 10, 2025

Sams Club has laid out an ambitious growth plan that includes creating a pipeline of 15 new stores per year and doubling its membership over the next eight to 10 years. Executives from parent company Walmart shared an overall optimistic view of the retailers prospects, both in the U.S.

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Location Advertising Planning Marketing 147

Retail TouchPoints

JULY 18, 2024

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

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Location Fulfillment Planning Management 147

Retail TouchPoints

DECEMBER 30, 2024

In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. These new stores each span 6,277 square feet and operate 24 hours a day, offering a variety of private label products, including fresh bread, milk and eggs, as well as Allsups famous burritos.

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Location Store Operations Customer Experience ATS 290

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. The new facilities will be approximately 5,750 square feet and will be located inside Walmart Supercenters. With 90% of the U.S.

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Location Planning Shopping Store Operations 306

Retail TouchPoints

FEBRUARY 25, 2025

And through its longstanding support of Habitat for Humanity, the company to date has donated more than $600,000 worth of sactionals and sacs to the nonprofit via its 900+ ReStores locations, which are independently owned home improvement stores operated by local Habitat organizations.

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Store Operations Location ATS Customer Experience 227

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

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Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

APRIL 18, 2024

The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance. We envision the launch of more physical touch points in the future.”

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Location Kiosk Returns Shopping 264

Retail TouchPoints

MARCH 16, 2023

BJ’s will use this real-time data to enable faster restocking, help associates and shoppers to quickly locate products and improve inventory tracking. The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We

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Wholesale Location ATS Inventory Management 279

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London.

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Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 12, 2025

One of the first additions was a geolocation software development kit (SDK) from Radar , to answer the question of whether athletes were actually opening the app while shopping in the store. Each time [an app user] enters a store, were sending another event to Radar, explained Walker.

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Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

NOVEMBER 13, 2024

Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention. That creates a positive shopping environment where customers feel safe.

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Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

JANUARY 22, 2025

Conder: It used to be that when we would design a store, we would talk to the construction and store design people, and that was basically it. Kato-Yokoyama: A lot of retailers are looking at their physical footprint in terms of things like the accessibility of transit and whether people have the ability to walk to the location.

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Customer Experience Promotions Visual Merchandising Marketing 317

Retail TouchPoints

MAY 19, 2023

Citing strong positive customer response to its Outlet store concept, introduced earlier this year, Belk is opening 10 new Outlet stores in May for a total of 16 locations. The first Belk Outlet store opened in Greeneville, Tenn. The new Outlet stores are located in: Cordele, Ga.; Land O Lakes, Fla.;

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Location Store Operations Customer Experience 263

Retail TouchPoints

DECEMBER 17, 2024

The announcement was made in Punta Arenas, the location of the southernmost Walmart store in the world, which is named Lider and located more than 2,000 miles from the countrys central DC. We are building a better future for everyone, for future generations and for our children.

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Location Planning Store Operations Customer Experience 244

Retail TouchPoints

OCTOBER 13, 2023

The stores will have rotating installations, including ticketed shows inspired by popular series, and restaurants featuring food from its unscripted shows. The streaming company also has explored wholesale partnerships, with Walmart expanding its in-store Netflix Hubs to 2,400 locations in October 2022.

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Location Planning Wholesale Consumer 264

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. —

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

MARCH 26, 2025

by store count, with more than 9,000 locations across the country. And while a consistent experience is important for the chain, increasingly, the pharmacy retailer is working to create a store environment that caters to each local community individually. CVS is one of the largest retailers in the U.S.

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Beauty and Health Sporting Goods Location Merchandise Store 225

Retail TouchPoints

DECEMBER 12, 2024

Suppliers can use this data to view 3D planograms that optimize store visits from their sales teams by sending associates to locations that need the most help. The Augmodo analytics platform for retail executives and brand partners, SpatialView, is designed to provide real-time visibility into shelf conditions.

Promotions 269

Promotions Planning Location Management 269

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

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Planning Location Consumer Store Operations 275

Retail TouchPoints

JULY 17, 2023

However, running even one store adds a complicated layer to overall operations, from staffing to stocking, which is why specialty apparel company Collars & Co. looked for a partner when it opened its first physical location in May. We’ve always wanted to test out a retail location.

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Location Visual Merchandising Store Operations Wholesale 237

Retail TouchPoints

OCTOBER 10, 2024

DoorDash kicked off its expanded partnership with Wegmans Food Markets by offering on-demand delivery from the supermarket’s Maryland stores, with Wegmans locations in Virginia, North Carolina, New Jersey, Delaware and upstate New York available in the coming days and more stores to follow.

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Grocer Supermarket Location Marketing 263

Retail TouchPoints

FEBRUARY 25, 2025

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. Sports stadiums, with their combination of limited square footage and shoppers eager to return to the game, have become optimal locations for autonomous stores.

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Checkout Payment Services Location Returns 236

Retail TouchPoints

FEBRUARY 20, 2025

Ikea will open eight new stores this year in the smaller format that it debuted in Dallas in November 2023. billion investment in omnichannel growth, the furniture retailer is planning seven new Plan and Order Point stores with pickup locations this year; the eighth store, in Santa Monica, Calif., Building off a $2.2

Planning 214

Planning Fulfillment Location Payment Services 214

Retail TouchPoints

JANUARY 23, 2025

Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland, Virginia, North Carolina, New Jersey and Washington, D.C. this month, with plans to add locations in New York, Pennsylvania and Delaware in February.

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Supermarket Location Planning Marketing 276

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

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Location Department Stores Fulfillment Planning 278

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

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Location Specialty Retailers Promotions Planning 246

Retail TouchPoints

APRIL 9, 2025

By embracing a SaaS-first approach, we can accelerate innovation, reduce on-premise infrastructure costs and seamlessly scale to support new locations, formats and channels as needed, said Bellendir. This not only enhances the customer experience but also can drive measurable business results.

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Inventory Management Location Customer Experience Planning 147

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

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Store Operations Customer Experience Location ATS 312

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan.

Location 264

Location Sporting Goods Planning Discount Store 264

Retail TouchPoints

NOVEMBER 20, 2024

The Welcome to the Family coupons are valid through November 2025, and pet parents must visit a brick-and-mortar Petco location to get the booklets and redeem the coupons.

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Location Planning Management Shopping 272

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year.

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Planning Checkout Location Marketing 278

Retail TouchPoints

DECEMBER 13, 2024

The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.; Primark plans to put even more time and money into its U.S. expansion in 2025. after already investing more than $90 million in 2024.

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Planning Location Accessories Apparel 263

Retail TouchPoints

DECEMBER 12, 2024

In addition to opening new stores, Lowes also plans to expand its rural-oriented product assortments to an additional 150 locations, bringing its rural store count to nearly 500. Customers at these stores can expect to find options in categories such as pet, workwear, auto supplies and utility vehicles.

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Fulfillment Planning Location ATS 287