Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience 244

Customer Experience Kiosk Shrinkage Shipping 244

Retail TouchPoints

APRIL 18, 2024

The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance. We envision the launch of more physical touch points in the future.”

Location 225

Location Kiosk Returns Shopping 225

Retail TouchPoints

DECEMBER 3, 2024

And while the retailer has embraced ecommerce, its focus hasn’t wavered from providing an experiential, discovery-oriented in-person shopping experience for a wide range of product categories including apparel, décor, beauty and gifts. We look at ourselves as the antithesis of online shopping. Are there great co-tenants?

Shopping 227

Shopping ATS Visual Merchandising Location 227

Retail TouchPoints

JANUARY 25, 2024

Customers also will be able to browse (and play) more than 300 electric and acoustic guitars across Gibson, Gibson Custom, Gibson Acoustic, Epiphone, and Kramer brands, as well as the entire collection of Maestro pedals. Gueikian noted that the new Garage location is meant to be “part of the London music community.”

Location 244

Location Accessories Apparel Visual Merchandising 244

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. It challenges the status quo to create a more modern Macy’s, Inc.

Location 244

Location Department Stores Fulfillment Planning 244

Retail TouchPoints

DECEMBER 4, 2024

Verizon has teamed up with Office Depot for a shop-in-shop trial at four Office Depot and OfficeMax locations in California and Illinois. Two Verizon kiosks will open at Office Depot locations in La Crescenta and Pasadena, Calif. slated to open in early 2025.

Kiosk 245

Kiosk Shopping Customer Experience Location 245

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

Location 216

Location Specialty Retailers Promotions Planning 216

Retail Focus

DECEMBER 6, 2024

In todays fast-paced retail environment, customers expect more than just quality productsthey demand exceptional experiences that are personalized, convenient, and consistent across all touchpoints. Anticipate and address customer needs at every stage of their journey. The Benefits of Email Marketing for Retail 1.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

MARCH 6, 2024

Shopping malls are on the rebound thanks to Gen Z’s hunger for nostalgia and community. Reframing the Shopping Mall Brand Images from the main shopping mall area. They also wanted to “go beyond just buying products on shelves and reframing the customer experience.

Shopping 237

Shopping Merchant Services Consumer Kiosk 237

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store. Ikea’s is just the latest customer-facing generative AI solution to hit the market. Ikea had committed to spending $2.2 billion to expand and enhance its U.S.

Shopping 259

Shopping Marketing Location Planning 259

Retail TouchPoints

AUGUST 21, 2024

Consumers are changing how they shop and who they shop with, and now brands are taking notice. Traditionally, retail spaces have been associated with social interaction and shared experiences, serving as bustling hubs for family outings and social gatherings among friends. Shopping alone may be the answer.

Shopping 258

Shopping Kiosk Fulfillment Consumer 258

Inside Retail

OCTOBER 2, 2023

We’ve all encountered those shopping centres that look and feel the same, no matter where you are in the world. But there are some visionary developments that seek to stretch the definition and model of traditional shopping centres – delivering environments that celebrate innovation, wellbeing , community and, critically, creativity.

Shopping 264

Shopping Outdoor Fast Fashion Fashion 264

Retail TouchPoints

MAY 15, 2024

Traditional shopping malls are poised for a dynamic transformation, presenting attractive real estate opportunities as more spaces become vacant and accessible. Architects look at a variety of elements to understand the context of the building and its location.

Shopping 256

Shopping Department Stores Location Outdoor 256

Retail TouchPoints

JUNE 17, 2024

Even accounting for food’s essential nature, that’s a lot of thoughts — but when you factor in everything that goes into the planning, shopping and preparing of all of the day’s meals, it starts to make a lot of sense. Recently, we also won a Webby People’s Choice award for best shopping and retail app,” she added. “So

Shopping 269

Shopping Consumer Planning Location 269

Retail TouchPoints

DECEMBER 22, 2023

Making In-Store Shopping More Convenient with Endless Aisles Consumers are already familiar with QR codes — they scan QR codes to access restaurant menus, enter contests, contact support, redeem rewards and so much more. Endless aisles also build trust and loyalty through an all-around improved shopping experience.

Shopping 268

Shopping Checkout Consumer Visual Merchandising 268

Retail TouchPoints

DECEMBER 13, 2024

In addition to the five new leases, Primark recently announced plans to open its first New York City flagship store at the new Penn District in Herald Square and opened two new stores one at Queens Center in Elmhurst, NY and one at La Plaza in McAllen, Texas just in time for the holiday shopping season. This brings the retailers total U.S.

Planning 218

Planning Location Accessories Apparel 218

Retail TouchPoints

MAY 17, 2024

Lucky for me, my local ShopRite just started offering Instacart ’s Caper Carts , so I had the chance to get some work done while also doing my weekly grocery shopping (talk about multi-tasking). Smart shopping carts are [an easy way for] retailers to dip their toes into [autonomous checkout]. Those grapes end up being $17 ?!

Checkout 242

Checkout Shopping Kiosk Supermarket 242

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. The key is to think beyond direct brand alignment within a shopping mall or center. Librarians were the age-old, quite static and inflexible owners that collected rent, rented shops and cleaned spaces,” Ibrahim explained.

Shopping 234

Shopping Kiosk Consumer Fulfillment 234

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. Retailers cannot keep simply doing what they have done before. trillion this year.

Shopping 238

Shopping Customer Experience Accessories Marketing 238

Retail Focus

FEBRUARY 7, 2023

The EuroShop trade fair, held in Düsseldorf from 26th February to 2nd March 2023, will showcase the latest developments in retail design, shop fitting and visual merchandising. The offerings range from store architecture, design and planning to displays, sales counters and shopping carts.

Visual Merchandising 312

Visual Merchandising Location Customer Experience Planning 312

Retail TouchPoints

NOVEMBER 29, 2023

For example, when people are seen loitering on business property, homeless or otherwise, it tends to drive prospective customers away from the area to do their shopping elsewhere.

Location 246

Location Accounting Shopping Marketing 246

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Woodbury Common, located in New York’s Hudson Valley, draws more than 10 million shoppers annually.

Inventory Management 218

Inventory Management Customer Experience Fulfillment Shopping 218

Retail TouchPoints

DECEMBER 18, 2023

American Freight , the budget-friendly furniture, mattress and appliance retailer, has unveiled a revamped store design and experience in two Denver-area stores. store and applied its format and design to its new Westminster location. The retailer upgraded its Centennial, Colo.

Shopping 261

Shopping Location Planning Customer Experience 261

Retail TouchPoints

JUNE 18, 2024

CAMP is partnering with mall operator Simon to bring its “play-and-shop” concept to Philadelphia and Houston over the next two years. In 2024, CAMP will open at the King of Prussia mall near Philadelphia, while the new Houston location will land at The Galleria in 2025.

Shopping 180

Shopping Location Management Customer Experience 180

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. The analysts, who work with Kroger, found that nearly 60% of consumers are more likely to shop at a store that has personalized content. said can impact sales.

Shopping 242

Shopping Consumer Location ATS 242

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Planning 225

Planning Shopping Location Consumer 225

Retail TouchPoints

NOVEMBER 16, 2022

Retailers have to be increasingly savvy at luring consumers to brick-and-mortar locations, finding creative ways to offer experiences that can’t be replicated in the digital environment. The showroom is a museum-like experience with large, full-height libraries, fine art found throughout the space and full-service bars on every floor.

Customer Experience 273

Customer Experience Shopping Consumer Location 273

Retail TouchPoints

AUGUST 15, 2024

The design will be rolled out at select locations beginning this year with the full rollout to all new and existing stores set to launch in January 2025. We believe in the power of local, and this initiative strengthens our community ties by creating experiential spaces that are not only places to shop but also places to connect.

Outdoor 273

Outdoor Customer Experience Shopping Consumer 273

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ Make sure the “Sign In” and “Create an Account” links are easily located and can be recognized by a screen reader for visually impaired users.

Shopping 313

Shopping Checkout Accounting Shipping 313

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Plus, regulatory requirements require these stores to be located in industrial areas, away from traditional retail locations.

Marketing 352

Marketing Location Customer Experience Consumer 352

Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. But supermarkets can no longer rely on simply providing a top-notch store experience for success.

Supermarket 218

Supermarket Shopping Consumer Merchant Services 218

Retail TouchPoints

JULY 2, 2024

Photo credit: KPF) Located at the intersection of the Plaza and Grand Central Districts, 570 Fifth Avenue will be a 1,000,000 -square-foot mixed-use commercial building and marks the largest development on Fifth Avenue in more than 60 years. Rendering of 570 Fifth Avenue, which will feature an office tower and ground-level Ikea.

Planning 265

Planning Home Furnishings Location Customer Experience 265

Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods.

Beauty and Health 213

Beauty and Health Shopping Payment Services Boutique 213

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality.

Kiosk 257

Kiosk Customer Experience Planning Management 257

Retail TouchPoints

JANUARY 19, 2024

consumers are increasingly looking for deals and overall experience when shopping. To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech.

Payment Services 328

Payment Services Merchant Services Customer Experience Consumer 328

Inside Retail

APRIL 29, 2024

Melbourne’s fashion capital Chadstone has been tapped as the second Australian location for New Balance’s UCC format store. The New Balance UCC (uncommonly common concept) store is redefining the traditional retail experience by placing people, not products, at the forefront of the retail experience.

Fashion 264

Fashion Location Consumer Shopping 264

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Shopping 293

Shopping Consumer Customer Experience Fulfillment 293