Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Leading retailers have addressed these challenges head-on by adopting new technology such as location infrastructure. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app. Offer rapid turnaround for on-premise orders.

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Location Payment Services Checkout Customer Experience 277

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. Amazon customers when they next update their Amazon Shopping app. It will be available to U.S.

Drop-Shipping 284

Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. Shaw: Its going to be very similar to what were doing on ships. RTP: Will it be a challenge to create assortments for resorts that may be in very varied locations or have different vibes?

Shipping 278

Shipping Boutique Jewelry Apparel 278

Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. This new space will give us the ability to work collaboratively, be innovative, thrive as a team and bring all the Customer Experience ideas to life,” Yanez-Olivares said on LinkedIn last month.

Customer Experience 246

Customer Experience Fulfillment Returns Shipping 246

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Frustrated customers won’t consider shopping with you again.

Shipping 290

Shipping Merchant Services Fulfillment Checkout 290

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Device flexibility for optimal interactions Every retailer has different needs when it comes to serving customers.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. Incorrect address data leads to delivery delays, lost packages and unnecessary customer complaints all of which can damage a brands reputation.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

JUNE 28, 2021

Let’s look at five ways retailers are building a better customer journey to grow in the new normal: Cohesive customer experiences Artificial intelligence-powered personalisation Revolutionised loyalty programs Real-time omnichannel engagement Unified customer data. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

NOVEMBER 6, 2024

Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft. By allowing customers to collect their packages from local Access Point locations, like UPS Stores or CVS, these services reduce the risk of theft and offer added convenience.

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Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

DECEMBER 16, 2024

Customers also expect us to have what they need when they need it. Our customers also expect high-quality products, a good selection and new, innovative items that help them live their lifestyle. Additionally, if we promise to ship something by a specific date, they expect it to arrive on time.

Payment Services 278

Payment Services Checkout Shipping Shopping 278

Inside Retail

NOVEMBER 27, 2024

The dependence on a single courier added another layer of difficulty, too, inflating shipping expenses and limiting flexibility, particularly in New Zealand where inter-island shipping added complexity. This not only reduced shipping costs but also improved accuracy in fulfilment, allowing Freedom to adapt to changing inventory needs.

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Fulfillment Shipping Inventory Management Customer Experience 130

Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The solution provider has signed a three-year exclusive agreement with BJ’s, which operates 219 club stores and 150 BJ’s Gas locations in 17 states.

Drop-Shipping 165

Drop-Shipping Shipping Fulfillment Wholesale 165

Inside Retail

JANUARY 16, 2025

With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns. Hubbeds latest innovations in this space highlight how this shift is reshaping the customer experience while benefiting businesses and the environment.

Returns 130

Returns Drop-Shipping Customer Experience Location 130

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. Creating Joy Amid Uncertainty.

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Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

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Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. The digital channel typically had one or more dedicated facilities, which ironically were often planned and managed like an individual additional brick-and-mortar location. Checking inventory in a local store but not placing an order?

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Inside Retail

MARCH 2, 2025

High inventory accuracy: DoWarehouse directs operators to the exact product location, displaying a visual product verification for accuracy. Inventory accuracy minimises returns: Fewer incorrect shipments lead to fewer unnecessary returns and increased customer loyalty. Enhances processing speed for high-demand periods.

Fashion 237

Fashion Fast Fashion Fulfillment Returns 237

Retail TouchPoints

JULY 27, 2021

You’ll also need organization-wide teamwork, communication and training to unify your end-to-end operations, from the IT specialists who implement and manage the systems to the store associates who will be instrumental in delivering the best possible customer experiences. You’re Losing Money on Every Order Due to High Shipping Costs.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

Retail TouchPoints

AUGUST 12, 2024

All delivery and shipping options also are now located in one convenient place, so shoppers can update their shipping locations and find their preferred delivery methods. All product listing pages now have a uniform look and feel; they all have the same layouts, image sizes and fonts to create consistency.

Drop-Shipping 275

Drop-Shipping Jewelry Shipping Accessories 275

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 264

Customer Experience Shipping Location Promotions 264

Inside Retail

MARCH 8, 2022

ShipStation, the world’s largest multi-channel, multi-carrier e-commerce shipping solution, is launching a new feature designed to bring better savings to small businesses signed on to the service. The premise of ShipStation is that we cover all of a retailers’ shipping needs on one platform,” says Pope.

Shipping 130

Shipping Merchant Services Payment Services Accounting 130

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. That ensures you make the correct fulfilment and delivery decisions for every order. Click here.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. How fast and reliable is the delivery service?

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Shipping Customer Experience Consumer Location 264

Inside Retail

JUNE 13, 2023

For retailers selling products online across multiple markets on- and off-shore, selecting shipping partners can be a significant pain point in time, cost and convenience. We save our customers time, trouble and money on all their shipping needs,” explains Nicholas Woodward, country manager for Pack & Send Australia. “We

Shipping 246

Shipping Fulfillment Technical Support Inventory Management 246

Retail TouchPoints

OCTOBER 17, 2024

Zenni Optical and Eyebot will deploy 10 Eyebot S1 kiosks, which provide rapid vision tests that take just 90 seconds , in high foot traffic locations to increase accessibility to eye care — particularly for those that face barriers to obtaining in-person vision tests.

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Kiosk Shipping Location ATS 290

Retail TouchPoints

JULY 12, 2024

For larger-scale retailers, the ability to develop an accurate forecast only gets complicated, and re-complicated, as they strive to correctly place and price inventory in multiple locations so they can maximize sell-through with minimum discounting.

Planning 276

Planning Customer Experience Shipping Location 276

Retail TouchPoints

JUNE 13, 2022

has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. and 250 locations in more than 65 countries. Steve Madden, Ltd.

Accessories 238

Accessories Apparel Shipping Customer Experience 238

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. Once these materials get dedicated to [making a particular product] for a specific customer or location, that’s when the stakes get raised.

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

MAY 27, 2024

Make sure your mobile customer experience is optimized. With 64% of online shoppers completing at least half of their customer service on mobile devices, a mobile-first experience is mandated. Saving money means free return shipping, essential for three in four surveyed shoppers.

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Returns Shipping Customer Experience Location 285

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Personalized Customer Experiences Customers today expect a personalized shopping experience.

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Customer Retention Returns Promotions Shipping 111

Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The technology groups variable cost and profitability data by customer in order to track shopper-specific contribution margins to customer lifetime value (CLV).

Markdowns 251

Markdowns Fulfillment Shipping Marketing Spend 251

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

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Fulfillment Shipping Supply Chain Management Consumer 278

Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

Customer Experience 122

Customer Experience Drop-Shipping Employee Engagement Accounting 122

Retail TouchPoints

JUNE 15, 2020

and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. stores in late April, more than doubling its daily shipping capacity. Even though approximately 95%. of the company’s U.S. Overall net sales decreased 38.1% in Q1 compared to the same period in 2019.

Location 165

Location Shipping Apparel Returns 165

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement.

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Fulfillment Shipping Location Planning 279