Retail TouchPoints

JULY 2, 2024

Photo credit: KPF) Located at the intersection of the Plaza and Grand Central Districts, 570 Fifth Avenue will be a 1,000,000 -square-foot mixed-use commercial building and marks the largest development on Fifth Avenue in more than 60 years. Rendering of 570 Fifth Avenue, which will feature an office tower and ground-level Ikea.

Planning 265

Planning Home Furnishings Location Customer Experience 265

Retail TouchPoints

MARCH 16, 2023

The retailer plans to utilize the AI-powered solution to provide greater visibility into club conditions and drive deeper business insights. BJ’s will use this real-time data to enable faster restocking, help associates and shoppers to quickly locate products and improve inventory tracking.

Wholesale 254

Wholesale Location ATS Inventory Management 254

Retail TouchPoints

AUGUST 4, 2022

By taking a few proactive steps, brands can deliver a world-class customer experience while managing the impact of malicious automated traffic. Audit website framework: Through regular evaluations, security and fraud teams can locate functionality on their website and applications that could be a target of bad bot activity.

Customer Experience 252

Customer Experience Management Checkout Shopping 252

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. Macy’s, Inc. has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer.

Location 244

Location Department Stores Fulfillment Planning 244

Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A It also took home the award for outstanding growth.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

JULY 12, 2024

For larger-scale retailers, the ability to develop an accurate forecast only gets complicated, and re-complicated, as they strive to correctly place and price inventory in multiple locations so they can maximize sell-through with minimum discounting.

Planning 221

Planning Customer Experience Shipping Location 221

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Planning 278

Planning Sporting Goods Accessories Apparel 278

Retail TouchPoints

AUGUST 18, 2022

One year after Kohl’s and Sephora launched their Sephora at Kohl’s shop-in-shop collaboration, the retailers plan to roll out the successful concept to all 1,100 Kohl’s locations. By 2023, Kohl’s anticipates it will have opened 850 2,500-square-foot Sephora at Kohl’s locations.

Location 255

Location Shopping ATS Department Stores 255

Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S. To date, nearly 100 Save A Lot stores have rolled out 400 digital screens, and RFMN plans to nearly double the number of Digital Window signs in stores by Q1 2025.

Location 242

Location Grocer Promotions Supermarket 242

Inside Retail

NOVEMBER 8, 2023

Since launching in Melbourne in 2014, Belles Hot Chicken (Belles) has grown to six existing locations, including a new opening in Bondi, Sydney, a few weeks ago, and is now looking to raise between $1 million and $2 million to fund further expansion. In the campaign’s first week, it received over 1,000 expressions of interest (EOIs).

Planning 244

Planning Location Wholesale Management 244

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. Here are some of the details on how Starbucks plans to continue this momentum in the coming years: Shot #1: Elevating the Starbucks Brand… …through 4% net-new store growth in the U.S.

Planning 234

Planning Returns Marketing Accounting 234

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

Location 216

Location Specialty Retailers Promotions Planning 216

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year.

Planning 252

Planning Checkout Location Marketing 252

Inside Retail

JULY 17, 2024

The gelato chain has another six stores in the pipeline to open across the country in 2024, and plans to maintain this trajectory for the next five years. Gelatissimo’s strategic growth plan includes expanding into Perth and regional Australia, as well as other cities and coastal towns.

Planning 182

Planning Customer Experience Location ATS 182

Retail TouchPoints

NOVEMBER 15, 2023

Starbucks Workers United , the union trying to organize Starbucks workers across the country, is planning a “Red Cup Rebellion” on Nov. The site’s home page boasts of having unionized more than 360 Starbucks locations and having over 9,000 union partners. store was only the second REI location to be organized.

Planning 266

Planning Department Stores Wholesale Location 266

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Planning 217

Planning Location Consumer Store Operations 217

Retail TouchPoints

JANUARY 19, 2023

Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. The program has received positive feedback following pilots in Atlanta, Houston and Sacramento, Calif.

Planning 254

Planning Location Marketing Customer Experience 254

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City has launched a Series A funding round along with plans for alliances with national companies, though it did not identify which companies will be involved. Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience.

Planning 225

Planning Shopping Location Consumer 225

Retail TouchPoints

MARCH 29, 2023

Perry Ellis is managing this challenge through the rollout of RFID technology, in partnership with Mojix , that will help the retailer manage its supply chain from the store level all the way through broader inventory planning. Having RFID-tagged items also drives efficiency and a great customer experience on a moment-by-moment basis.

Checkout 232

Checkout Planning Customer Experience Management 232

Retail TouchPoints

JULY 20, 2023

The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations.

Payment Services 208

Payment Services Planning ATS Supermarket 208

Retail Focus

FEBRUARY 7, 2023

The offerings range from store architecture, design and planning to displays, sales counters and shopping carts. The focus is on creating an immersive customer experience that combines form, function, and digital elements, often inspired by nature.

Visual Merchandising 312

Visual Merchandising Location Customer Experience Planning 312

Retail TouchPoints

FEBRUARY 6, 2023

Instead of preemptively cutting back, many are planning to spend more this year. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide. This trend is even more pronounced among CEOs in the U.S.

Planning 240

Planning Payment Services Checkout Fulfillment 240

Inside Retail

SEPTEMBER 16, 2024

If you manage or influence customer deliveries, if you haven’t done so, implementing optimised transport route planning is a game-changer for your bottom line. Enhances customer experience : Provide traceability to improve reporting. Enhances customer experience : Provide traceability to improve reporting.

Planning 147

Planning Location Customer Experience Management 147

Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. The new design, built in collaboration with creative firm The General Store, incorporates a “Salon of the Future” idea that will be implemented throughout Just Cuts locations across the country.

Kiosk 260

Kiosk Customer Experience Location Planning 260

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Plus, regulatory requirements require these stores to be located in industrial areas, away from traditional retail locations.

Marketing 352

Marketing Location Customer Experience Consumer 352

Retail TouchPoints

SEPTEMBER 8, 2023

billion Kroger-Albertsons merger, first announced in October 2022 , had been planned with store divestitures in mind, but the specific number to be sold and their locations had not yet been determined. billion in cash.

Planning 224

Planning Grocer Wholesale Payment Services 224

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 218

Inventory Management Customer Experience Fulfillment Shopping 218

Retail TouchPoints

MARCH 22, 2023

Rendering of LA Babylist Showroom Rendering of LA Babylist Showroom Rendering of LA Babylist Showroom A rendering of the “Stroller Track” planned for the LA Babylist Showroom. Now she’s planning to take the same fresh approach that has made Babylist a digital sensation and bring it to physical retail.

Planning 224

Planning Boutique Customer Experience Fashion 224

Retail TouchPoints

AUGUST 19, 2024

Currently, more than 250 drones operate across 73 locations in nine countries. A Flight Path for Innovation Ikea went through a rigorous testing phase for the drone technology at a distribution center in Winterslag, Belgium, and is planning to deploy the drones in more locations over the next year, prioritizing Europe and North America.

Fulfillment 250

Fulfillment Customer Experience Location Management 250

Retail TouchPoints

MAY 4, 2023

AllModern store, where it will allow customers to experience the larger digital catalog in lifelike quality while shopping in a physical location. “Wayfair strongly believes in meeting our customers where they want to shop, whether online or in-person. The technology will debut at the Dedham, Mass.

Kiosk 257

Kiosk Customer Experience Planning Management 257

Retail TouchPoints

JANUARY 12, 2023

The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes. The new app, dubbed Sidekick, is aimed at improving the customer experience as well.

Customer Experience 246

Customer Experience Location Planning Management 246

Retail TouchPoints

MARCH 15, 2024

For the coming fiscal year, the retailer is planning $800 million in CapEx expenditures to fund a major brick-and-mortar expansion that will enlarge its total store square footage by 2% — its largest physical expansion since 2017. Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. increase in comp store sales.

Sporting Goods 264

Sporting Goods Returns Location Planning 264

Retail TouchPoints

APRIL 18, 2023

.” Road Runner and Creative Realities have been working together since 2021, and the new digital signage features have been successfully deployed at 15 locations to date. The retailer plans to continue rolling out the program to all U.S. stores, including multiple screens at each location.

Customer Experience 232

Customer Experience Location Planning Shopping 232

Retail TouchPoints

MAY 25, 2022

Chanel plans to deliver personalized experiences to top-purchasing clients through dedicated boutiques as it builds upon strong FY2021 earnings of $15.6 This initiative is scheduled to begin in early 2023, with the first private boutiques planned to open in Chanel’s key cities in Asia. . YoY for the year ending Dec.

Boutique 263

Boutique Beauty and Health Fashion Customer Experience 263

Retail TouchPoints

MAY 5, 2023

Current plans reportedly call for one Bloomie’s in Seattle and four Market by Macy’s in unannounced markets, according to CNBC. CEO Jeff Gennette told the media outlet that 2023 will be a pivotal test period for the off-mall strategy, and that the retailer will decide on its further expansion plans by the end of the year.

Department Stores 254

Department Stores Checkout Location Planning 254

Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. The enhanced digital in-store environment allows our customers to quickly get what they need to complete their projects with the help of a more connected associate.”.

Customer Experience 273

Customer Experience Location Planning Management 273

Inside Retail

JULY 31, 2022

Two Evie fast chargers have been installed at the newly renovated Red Rooster Vermont restaurant in Victoria, and there are plans for more. Visitors can locate the charging stations via the Evie Charging app, where they can also make payments and view their complete charge history. “By A shared commitment to sustainability.

Finance 264

Finance Location Customer Experience Planning 264