Retail TouchPoints

APRIL 10, 2025

Sams Club has laid out an ambitious growth plan that includes creating a pipeline of 15 new stores per year and doubling its membership over the next eight to 10 years. Sams Club Cites Healthy Membership Metrics The Sams Club plan for doubling its membership over the next decade starts from a solid base.

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Location Advertising Planning Marketing 147

Retail TouchPoints

FEBRUARY 19, 2025

As part of Loblaws plans to invest $2.2 billion (Canadian) this year, the supermarket retailer will open 80 new stores under a variety of banners, with approximately 50 of these stores being hard discount locations. million-square-foot facility located in East Gwillimbury, Ontario.

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Planning Discount Store Supermarket Location 173

Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. The new design, built in collaboration with creative firm The General Store, incorporates a “Salon of the Future” idea that will be implemented throughout Just Cuts locations across the country.

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Kiosk Customer Experience Location Planning 262

Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. Dubbed “Netflix House,” the stores will offer dining, live experiences and retail options related to the streaming service’s shows, including a Squid Game -themed obstacle course.

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Location Planning Wholesale Consumer 264

Retail TouchPoints

OCTOBER 30, 2024

Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times. Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment.

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Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

DECEMBER 13, 2024

Primark plans to put even more time and money into its U.S. The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.; expansion in 2025. The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., after already investing more than $90 million in 2024.

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Planning Location Accessories Apparel 263

Retail TouchPoints

DECEMBER 12, 2024

Suppliers can use this data to view 3D planograms that optimize store visits from their sales teams by sending associates to locations that need the most help. Chemist Warehouse plans to use the rich data captured at the product and store levels to create greater inventory efficiencies and reduce costs.

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Promotions Planning Location Management 269

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

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Location Fulfillment Planning Management 147

Retail TouchPoints

NOVEMBER 7, 2024

Instacart also is planning to extend pick-to-light to its Caper Carts smart carts, which will enable customers to have shelf labels flash for items — whether from their shopping list or an ad or coupon they see — directly from their cart. “We locations in August 2024.

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Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

DECEMBER 17, 2024

billion in Chile, with plans to build 70 new stores across all formats and add a ninth distribution center (DC) in the countrys remote southern region. The five -year investment plan will create 4,000 new jobs in the country. Walmart will invest $1.3

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Location Planning Store Operations Customer Experience 244

Inside Retail

JUNE 12, 2024

A recurring theme at Day two of NRF’s Retail’s Big Show Asia in Singapore on Wednesday was clearly the understanding among retailers of the need to deliver a great customer experience to succeed. The post Day 2 at NRF Asia: It’s all about customer experience appeared first on Inside Retail Australia.

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Customer Experience ATS Boutique Wholesale 264

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. The new facilities will be approximately 5,750 square feet and will be located inside Walmart Supercenters. With 90% of the U.S.

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Location Planning Shopping Store Operations 306

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Retail experiences work all year round. Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London.

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Consumer Marketing Promotions Customer Experience 277

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush. He plans to travel to three states this week to sign off on additional locations.

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Marketing Fashion Customer Experience Location 250

Retail TouchPoints

MARCH 11, 2025

Simultaneously, retail executives and practitioners ramp up their travel plans, venturing to major events like the NRF Big Show and Shoptalk, to generate buzz around their major plans and priorities. But how can brands and retailers create these experiences, using compelling content and creative, at scale?

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Social Commerce Customer Experience Consumer Planning 205

Retail TouchPoints

DECEMBER 12, 2024

The home improvement retailer also plans to open 10 to 15 stores per year for the next several years. The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers.

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Fulfillment Planning Location ATS 287

Retail TouchPoints

JULY 12, 2024

For larger-scale retailers, the ability to develop an accurate forecast only gets complicated, and re-complicated, as they strive to correctly place and price inventory in multiple locations so they can maximize sell-through with minimum discounting.

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Planning Customer Experience Shipping Location 276

Retail TouchPoints

JANUARY 23, 2025

this month, with plans to add locations in New York, Pennsylvania and Delaware in February. Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland, Virginia, North Carolina, New Jersey and Washington, D.C.

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Supermarket Location Planning Marketing 276

Retail TouchPoints

MARCH 16, 2023

The retailer plans to utilize the AI-powered solution to provide greater visibility into club conditions and drive deeper business insights. BJ’s will use this real-time data to enable faster restocking, help associates and shoppers to quickly locate products and improve inventory tracking.

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Wholesale Location ATS Inventory Management 279

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

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Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

MARCH 8, 2023

Walmex , Walmart ’s Mexico and Central America business, is planning to spend nearly $1.5 The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. billion in the region in 2023.

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Planning Payment Services Discount Store Location 285

Retail TouchPoints

JULY 2, 2024

Photo credit: KPF) Located at the intersection of the Plaza and Grand Central Districts, 570 Fifth Avenue will be a 1,000,000 -square-foot mixed-use commercial building and marks the largest development on Fifth Avenue in more than 60 years. Rendering of 570 Fifth Avenue, which will feature an office tower and ground-level Ikea.

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Planning Home Furnishings Location Customer Experience 279

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

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Planning Sporting Goods Accessories Apparel 329

Retail TouchPoints

JANUARY 2, 2024

On the heels of its 40th anniversary, Mango Fashion Group has revealed plans to open 500 new stores in key markets, including Canada, France, the UK and U.S., India, Italy and Spain are the other store “homes” planned for the coming years. through 2026. Mango also entered three new U.S. states — California, Georgia and Texas — in 2023.

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Planning Fashion Location Marketing 262

Retail TouchPoints

APRIL 9, 2025

By embracing a SaaS-first approach, we can accelerate innovation, reduce on-premise infrastructure costs and seamlessly scale to support new locations, formats and channels as needed, said Bellendir. This not only enhances the customer experience but also can drive measurable business results.

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Inventory Management Location Customer Experience Planning 147

Retail TouchPoints

JANUARY 30, 2025

With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers. The new app is part of a series of enhancements CVS has made over the last 12 months to improve its customer experience, which also have included a revamp of the chains loyalty program.

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Checkout Customer Experience Fulfillment Consumer 227

Retail TouchPoints

DECEMBER 2, 2024

The striking Art Deco building is complemented by an interior floor plan that embraces contrasts. The store is meant to be a temporary destination as the brand’s historic Fifth Avenue flagship undergoes a three -year renovation process.

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Fashion Location Planning Shopping 297

Retail TouchPoints

NOVEMBER 26, 2024

Lapic also plans to ramp up the collaborations, in particular with more unexpected brands like Baggu, as a way to grow the Hanna community even further. “We’re Millennial and Gen Z moms are a big focus for us in terms of growth, so we’re experimenting with a lot of different ways to access them.”

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Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. Macy’s, Inc. has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer.

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Location Department Stores Fulfillment Planning 278

Inside Retail

DECEMBER 16, 2024

LaManna, the 10,000sqm independent supermarket located at Essendon Fields, is rising to the Christmas occasion. In-store, we increase our staffing levels, with extra team members focused on assisting customers in stocking shelves promptly to keep up with demand.

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Supermarket Department Stores Shopping Planning 246

Retail TouchPoints

JANUARY 22, 2025

But I just did a workshop with a client where we had marketing, communications, operations, a dedicated CX (customer experience) person that we partnered with, and even digital providing representation.

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Customer Experience Promotions Visual Merchandising Marketing 317

Retail TouchPoints

NOVEMBER 20, 2024

Key areas for new pet parents to manage include: Setting up the home; Developing a routine; Preparing for the vet; Finding the appropriate food for nutrition and the owner’s budget; Training; Prioritizing pets’ mental health; and Planning for long-term health and safety, including microchipping and health insurance options.

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Location Planning Management Shopping 272

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. Here are some of the details on how Starbucks plans to continue this momentum in the coming years: Shot #1: Elevating the Starbucks Brand… …through 4% net-new store growth in the U.S.

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Planning Returns Marketing Accounting 278

Inside Retail

NOVEMBER 28, 2024

He explained how the brand’s new store in Sydney’s QVB building is a space where beauty meets innovation and the values that have defined Clarins for the past seven decades — care, commitment, and community — manifest into an immersive, personalised and exceptional customer experience.

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Boutique Customer Experience Planning Consumer 246

Retail TouchPoints

MAY 3, 2023

The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 million new customers the grocer attracted that year. Our growth is led by our customers, and they continue to want more Aldi locations coast-to-coast.” million new customers this year.

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Grocer Planning Location Customer Experience 272

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

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Location Specialty Retailers Promotions Planning 246

Retail TouchPoints

FEBRUARY 19, 2025

this spring, available online and in select retail locations, with a global rollout that also will include footwear and accessories planned for 2026. Nike has been in cost-cutting mode since early last year , when the retailer laid out plans to cut $2 billion from expenditures over the next three years.

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Accessories Planning Location Marketing 227