Retail TouchPoints

MARCH 16, 2023

BJ’s will use this real-time data to enable faster restocking, help associates and shoppers to quickly locate products and improve inventory tracking. The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We

Wholesale 279

Wholesale Location ATS Inventory Management 279

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. COVID-19 changed the way businesses function. Maximize potential.

Management 290

Management Customer Experience Location Accounting 290

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. The Bold New Chapter is in part a counterargument to activist investors who have been demanding changes in Macy’s strategies.

Location 278

Location Department Stores Fulfillment Planning 278

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

APRIL 27, 2023

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ cloud management and WiFi 6E access points across its brick-and-mortar fleet.

Management 288

Management Location Point of Sale Store Operations 288

Retail TouchPoints

JUNE 10, 2022

Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year. Self-checkout provides customers with another flexible and convenient checkout solution, while also driving greater efficiencies for our store associates,” said Owens on the earnings call.

Checkout 304

Checkout Location Kiosk ATS 304

Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S.

Location 278

Location Grocer Promotions Supermarket 278

Retail TouchPoints

OCTOBER 30, 2024

Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times. Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 360

Payment Services Checkout Telecommunications Social Commerce 360

Retail TouchPoints

AUGUST 19, 2024

Currently, more than 250 drones operate across 73 locations in nine countries. Implementing a solution that truly makes a difference in our warehouses is an immensely rewarding experience,” explained Tommy Niemierowski, Fulfillment Project Implementation Manager for Ikea Belgium in a statement. this summer.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Retail TouchPoints

JULY 3, 2023

The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence. Order Management Upgrades Put Shoppers in Control Flexibility is another important part of operations.

Management 278

Management Payment Services Drop-Shipping Marketing 278

Retail TouchPoints

MAY 27, 2022

COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S. location, with additional locations getting the upgrades later this year. Our ambition is to pilot new technologies that allow us to meet and exceed our customers’ in-store shopping expectations.

Checkout 299

Checkout Payment Services ATS Returns 299

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Woodbury Common, located in New York’s Hudson Valley, draws more than 10 million shoppers annually.

Inventory Management 263

Inventory Management Customer Experience Fulfillment Shopping 263

Retail TouchPoints

JANUARY 12, 2023

The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes. The new app, dubbed Sidekick, is aimed at improving the customer experience as well.

Customer Experience 297

Customer Experience Location Planning Management 297

Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores. We look at ourselves as the antithesis of online shopping.

Shopping 284

Shopping ATS Visual Merchandising Location 284

Retail TouchPoints

MAY 4, 2023

AllModern store, where it will allow customers to experience the larger digital catalog in lifelike quality while shopping in a physical location. “Wayfair strongly believes in meeting our customers where they want to shop, whether online or in-person. The technology will debut at the Dedham, Mass.

Kiosk 305

Kiosk Customer Experience Planning Management 305

Retail TouchPoints

NOVEMBER 29, 2023

Prior to Johnson Controls, he began his career with ADT as a Core Commercial Sales Representative before serving 12 years as a territory and service manager with Wells Fargo. An industry veteran of 20+ years, Vanskiver most recently served as VP, National Accounts at Johnson Controls (formerly TYCO Integrated Security).

Location 264

Location Accounting Shopping Marketing 264

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S.

Payment Services 340

Payment Services Merchant Services Customer Experience Consumer 340

Retail TouchPoints

MARCH 18, 2024

“By having the option to pick self-checkout for a quick trip, or a traditional, staffed lane when their cart is full, guests who were surveyed told us the overall checkout experience was better, too,” according to the statement. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Checkout 259

Checkout Payment Services Store Operations Customer Experience 259

Retail TouchPoints

MAY 6, 2024

In a pharmacy in Seattle, when the temperature in its drug storage refrigerator falls below protocols, an automated alert warns the store manager before temperature-critical medicines spoil. The data from these IoT solutions allows store managers to recognize when defined processes aren’t followed so that issues can be resolved swiftly.

Store Operations 286

Store Operations Management Location Customer Experience 286

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Retail TouchPoints

NOVEMBER 30, 2022

Amazon Web Services (AWS) has announced a preview of AWS Supply Chain, a new application designed to help businesses increase supply chain visibility to make faster, more informed decisions that can mitigate risks, lower costs and improve the customer experience. AWS Supply Chain is available in preview in U.S.

Supply Chain Management 278

Supply Chain Management Inventory Management Management Location 278

Inside Retail

JUNE 27, 2024

Digital commerce has become increasingly complex, with endlessly diverse customer journeys and pressure on brands to meet rising consumer expectations. Retailers are grappling with ever-multiplying channels, and managing disparate touchpoints while trying to create a seamless, excellent omnichannel experience.

Inventory Management 260

Inventory Management Fulfillment Store Layout Specialty Retailers 260

Retail TouchPoints

MARCH 15, 2024

Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management. Opportunities for digital shelf optimization heavily depend on the changes on competitors’ shelves and how customers react to them. How can Web Scraping Help?

Inventory Management 264

Inventory Management Telecommunications Location Marketing 264

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Inside Retail

FEBRUARY 3, 2022

The drone-delivery service will be available to a small number of households in the South East Queensland suburbs of Kingston, Logan Central, Slacks Creek, Underwood, and Woodridge, and will gradually expand to include other nearby locations. We’re always looking for ways to enhance the customer experience.

Customer Experience 311

Customer Experience Location Management 311

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.”

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

JULY 2, 2024

Photo credit: KPF) Located at the intersection of the Plaza and Grand Central Districts, 570 Fifth Avenue will be a 1,000,000 -square-foot mixed-use commercial building and marks the largest development on Fifth Avenue in more than 60 years. . Rendering of 570 Fifth Avenue, which will feature an office tower and ground-level Ikea.

Planning 279

Planning Home Furnishings Location Customer Experience 279

Retail TouchPoints

DECEMBER 12, 2024

With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner, CIO and Director at Chemist Warehouse in a statement.

Promotions 269

Promotions Planning Location Management 269

Inside Retail

AUGUST 24, 2021

We’re going to see more retailers adopting technologies to improve the human experience within their businesses. This area has traditionally been somewhat overlooked, but there’s a strong correlation between a fantastic customer experience and a positive working environment for staff.

Boutique 364

Boutique Management Checkout Customer Experience 364

Retail TouchPoints

OCTOBER 3, 2023

When it came to inventory planning and optimization, stores were planned, allocated and/or replenished, and transacted with their customers entirely separately from the digital channel. The desire to ship even ground service from stores to deliver more orders within two business days is another customer experience-focused market driver.

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

DECEMBER 29, 2023

This level of flexibility pays off in a major way, with value-added services acting as a driver for customers to return to a brand of choice, with a reported 64% of customers likely to repurchase if brands offer a ‘free return’.

Apparel 284

Apparel Fulfillment Returns Customer Experience 284

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Plus, regulatory requirements require these stores to be located in industrial areas, away from traditional retail locations.

Marketing 354

Marketing Location Customer Experience Consumer 354

Retail TouchPoints

SEPTEMBER 23, 2022

The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Corporations manage 3PL warehouses with physical spaces and logistics teams. Do they provide a personal account manager for your business?

Fulfillment 331

Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

FEBRUARY 21, 2023

Bestseller is aiming to optimize its store operations with a single view of all stock, which will help Vero Moda offer the right products at the right location without requiring high amounts of safety stock. Our stores play a vital part in this ambition.

ATS 264

ATS Store Operations Fashion Customer Experience 264

Retail TouchPoints

NOVEMBER 23, 2022

They can identify key customer-traffic patterns within a brick-and-mortar store to help merchants optimize store layout. Video analytics can help reduce long queues by determining if groups are backing up in line near cash registers, automatically alerting managers that more help is needed at these locations.

Merchant Services 290

Merchant Services Shrinkage Store Layout Customer Experience 290

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again.

Customer Experience 310

Customer Experience Consumer Shopping Management 310