Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. This will help them optimize operations and ensure customers find what they want, when and where they need it.

Location 147

Location Fulfillment Planning Management 147

Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores. We look at ourselves as the antithesis of online shopping.

Shopping 286

Shopping ATS Visual Merchandising Location 286

Inside Retail

JUNE 12, 2024

A recurring theme at Day two of NRF’s Retail’s Big Show Asia in Singapore on Wednesday was clearly the understanding among retailers of the need to deliver a great customer experience to succeed. This means that centre management and retailers need to work together so retailers can understand they are part of an ecosystem.

Customer Experience 264

Customer Experience ATS Boutique Wholesale 264

Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. CVS Health also appointed a new President and CEO in October 2024 , company insider David Joyner.

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Checkout Customer Experience Fulfillment Consumer 227

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

SEPTEMBER 20, 2022

It also empowers our associates with cool tech that makes a big difference in the way they are able to work and provide the best possible customer experience.”. Walmart also has built out its inventory management capabilities at its U.S.

Location 321

Location Beauty and Health Inventory Management Customer Experience 321

Retail TouchPoints

DECEMBER 12, 2024

With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner, CIO and Director at Chemist Warehouse in a statement.

Planning 269

Planning Promotions Location Management 269

Retail TouchPoints

MARCH 16, 2023

BJ’s will use this real-time data to enable faster restocking, help associates and shoppers to quickly locate products and improve inventory tracking. The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We

Wholesale 279

Wholesale Location ATS Inventory Management 279

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. COVID-19 changed the way businesses function. Maximize potential.

Management 290

Management Customer Experience Location Accounting 290

Inside Retail

FEBRUARY 3, 2025

Omnichannel operational structure Adore Beautys executive team has been reshaped to ensure the business has the right structure to execute and manage the opening and operation of its bricks-and-mortar stores transforming the beauty retailer into an omnichannel one.

Marketing 250

Marketing Fashion Customer Experience Location 250

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods. We would want to know if that persons location was being spoofed, for example.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. Physical stores allow retailers to evaluate customer interactions, collect their sentiments for market research, and study touchpoints in their shopping journey.” “It

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

NOVEMBER 14, 2024

Adopting a risk management approach is essential, where data encryption strategies consider the types of data, its use and where it resides to lower the impact in case of a breach. Security teams must ensure full visibility across all these environments to effectively monitor and protect the data. million per incident.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. This seamless data integration reduces costs and enhances customer service, supporting accurate, efficient order delivery.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

APRIL 27, 2023

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ cloud management and WiFi 6E access points across its brick-and-mortar fleet.

Management 288

Management Location Point of Sale Store Operations 288

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

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Planning Checkout Location Marketing 278

Retail TouchPoints

NOVEMBER 26, 2024

Creating a White-Glove Experience Online The first initiative, which actually predates Lapic, is the brand’s digital personal shopper program. Millennial and Gen Z moms are a big focus for us in terms of growth, so we’re experimenting with a lot of different ways to access them.”

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

NOVEMBER 22, 2024

Initially launched in April 2022, Feel House is a multi-sensory retail experience where “self-expression [is] comfortable for all.” The latest installment of Feel House, located on Melrose Avenue near LA’s West Hollywood, is open to the public until November 24.

Apparel 278

Apparel Fashion Location Management 278

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. The Bold New Chapter is in part a counterargument to activist investors who have been demanding changes in Macy’s strategies.

Location 278

Location Department Stores Fulfillment Planning 278

Retail TouchPoints

NOVEMBER 20, 2024

Key areas for new pet parents to manage include: Setting up the home; Developing a routine; Preparing for the vet; Finding the appropriate food for nutrition and the owner’s budget; Training; Prioritizing pets’ mental health; and Planning for long-term health and safety, including microchipping and health insurance options.

Location 272

Location Planning Management Shopping 272

Retail TouchPoints

APRIL 9, 2025

Travel retailer WHSmith North America has moved its merchandising, inventory management and sales audit solutions from an on-premises to a cloud-based model as it prepares to drive growth in North America with a significant pipeline of new stores.

Inventory Management 147

Inventory Management Location Customer Experience Planning 147

Retail TouchPoints

NOVEMBER 13, 2024

Importance of Effective Communication in Retail Security With the increased prevalence of retail crime, the ability to communicate in tandem among security personnel, management and law enforcement is essential. That creates a positive shopping environment where customers feel safe.

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Loss Prevention Store Operations Accounting Customer Experience 147

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. A centralized database is a system where all of a company’s data is stored in one location, accessible to all departments and retail locations in real time.

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

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Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Ability to sell even when offline Want to REALLY stress out your employees and frustrate your customers?

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

APRIL 2, 2025

One way of doing this is through exclusive drops, whereby particular items are only available in-store and maybe even only to the first 50 or 100 customers to enter the store on a given day. As SCAYLE s Managing Director Commercials, Tobias Ring looks after the Commerce Engines new and existing customers.

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Social Commerce Customer Experience Specialty Retailers Fashion 147

Retail TouchPoints

OCTOBER 15, 2024

It’s a way for the organic and branded content experience to be brought into other locations beyond the phone,” Vasan explained. This leads to a really cohesive experience in terms of discovery all the way through to purchase, in one seamless solution.”

Marketing 295

Marketing Advertising Consumer Location 295

Inside Retail

NOVEMBER 27, 2024

To meet these demands and elevate its fulfilment strategy, Freedom partnered with Shippit , ANZ’s leading commerce delivery platform, and Fluent Commerce’s Distributed Order Management System (OMS), Fluent Order Management. Managing deliveries for a large network of stores required significant manual coordination with multiple vendors.

Fulfillment 130

Fulfillment Shipping Inventory Management Customer Experience 130

Inside Retail

DECEMBER 16, 2024

LaManna, the 10,000sqm independent supermarket located at Essendon Fields, is rising to the Christmas occasion. Typically, consumers seek out department stores and shopping centres to get in the holiday spirit but LaManna has managed to position itself as the exception.

Supermarket 246

Supermarket Department Stores Shopping Planning 246

Retail TouchPoints

MARCH 4, 2025

However, home improvement retailer Lowes has leveraged AI-powered solutions to create 3D digital twins of all its stores, each of which is now being updated multiple times per day to accurately reflect whats going on in the real-world brick-and-mortar location.

Promotions 266

Promotions Management Visual Merchandising Location 266

Inside Retail

NOVEMBER 28, 2024

Jerome Bellony, managing director of Clarins Australia and New Zealand, spoke with Inside Retail about entering a new era in how the business connects with customers. IR : How does the Clarins customer experience differ in the DTC store from a retail partner?

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Boutique Customer Experience Planning Consumer 246

Retail TouchPoints

JANUARY 31, 2025

Stores are a massive canvas theyre experiential, theyre engaging and its where the vast majority of transactions are actually happening, said Parbinder Dhariwal, VP and General Manager of CVS Media Exchange (CMX), CVS Healths retail media network, at the 2024 Retail Innovation Conference and Expo.

Visual Merchandising 299

Visual Merchandising Advertising Beauty and Health Marketing 299

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. That ensures you make the correct fulfilment and delivery decisions for every order.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

MARCH 7, 2025

The WBA headquarters in Chicago will remain open and continue serving the local communities in which its 12,500 locations operate as it works to navigate “the challenges of a rapidly evolving pharmacy industry and an increasingly complex and competitive landscape,” Walgreens CEO Tim Wentworth said in a statement.

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Management Marketing Location Consumer 232

Retail TouchPoints

JANUARY 23, 2025

one of the nearly 8,000 Return Bar locations across the country. In addition to more than 5,000 UPS Stores, Return Bars also can be found at select Ulta Beauty , Staples and Giant Eagle locations across the country, meaning that 87% of Americans live within 10 miles of a Return Bar. We have spent years managing our attrition down.

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Returns Merchant Services Payment Services Drop-Shipping 272