Remove Customer Experience Remove Location Remove Loss Prevention
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The Post-COVID Surge of In-Store Violence and Evolving Loss Prevention Policies

Retail TouchPoints

This trend isn’t uniform across the board — stores selling everyday goods in high-traffic urban locations are generally at higher risk than specialty retailers and those situated in suburban shopping centers. This increased risk has forced retailers to reconsider their loss prevention strategies.

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Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. Similarly, clever criminals recreate email order confirmation messages and receipts to use during an online return.

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Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Follow evolving protocols as they relate to loss prevention. Personalize the experience. Keep the stores tidy.

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Three Design Tips for Fighting Shrink

Retail TouchPoints

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? Here are three possible areas of focus.

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The Role of Communication in Streamlining Retail Security Operations

Retail TouchPoints

Effective communication systems ensure loss prevention and security can quickly rule out suspicious activity. Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention.

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Farmacorp Taps Audit Solution to Improve On-Site Inspections and Corrections

Retail TouchPoints

This will help managers quickly understand how a specific location is performing compared to corporate expectations and peer stores, helping them prioritize which locations to visit.

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Rethinking Hard Tag Removal: How RFID Technologies are Complementary to EAS Hard Tags

Retail TouchPoints

As such, electronic article surveillance (EAS) hard tags, locks, alarms and other physical or visual deterrents to theft have become an expected part of the in-person shopping experience these days. The same is true in retail locations, where exit pedestals, signage and hard tags act as visual reminders that theft is taken seriously.