This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
This trend isn’t uniform across the board — stores selling everyday goods in high-traffic urban locations are generally at higher risk than specialty retailers and those situated in suburban shopping centers. This increased risk has forced retailers to reconsider their lossprevention strategies.
At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing lossprevention teams to continually change strategies. Similarly, clever criminals recreate email order confirmation messages and receipts to use during an online return.
When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Follow evolving protocols as they relate to lossprevention. Personalize the experience. Keep the stores tidy.
That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? Here are three possible areas of focus.
Effective communication systems ensure lossprevention and security can quickly rule out suspicious activity. Enhanced customerexperience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention.
This will help managers quickly understand how a specific location is performing compared to corporate expectations and peer stores, helping them prioritize which locations to visit.
As such, electronic article surveillance (EAS) hard tags, locks, alarms and other physical or visual deterrents to theft have become an expected part of the in-person shopping experience these days. The same is true in retail locations, where exit pedestals, signage and hard tags act as visual reminders that theft is taken seriously.
As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customerexperiences, and drive efficiencies across the supply chain.
includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and lossprevention. The Retail Management Suite from Jesta I.S.
If big box stores with significant resources at their disposal are struggling to implement effective security measures, how can local retailers hope to keep their locations safe? This can also help retailers gauge the success of different promotions, helping them refine their marketing strategies and improve engagement with customers.
customerexperience). They are far too centered on the store as a stand-alone entity and not as part of the overall customerexperience, which means they tend to drastically undervalue the store’s contribution to that customerexperience. However, sometimes the success of one area (i.e.
One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even lossprevention. When David Sherwood joined the family business in 2001, the plan was to sell.
From small, single-site locations with a small number of cameras, scaling up to large, multi-site operations with thousands of devices, video and security cloud services are easy to use and cost-effective. Get More: Elevating the CustomerExperience. Securing and capturing camera and sensor data is only the first step.
Ramamurthy also noted that the new solution offers “multiple opportunities in different areas of store operations, including asset protection” and lossprevention, as well as supporting online customers by streamlining store-based fulfillment of online orders.
This technology has helped make shopping a more frictionless experience for shoppers, but retailers that choose to implement these solutions must place a heavier focus on security technology as well. Network cameras can be implemented to monitor entrance points and sales areas, including standard and self-checkout stations.
Security issues are top-of-mind with retailers: theft and threats of violence in retail locations are making headlines, including Target ’s recent announcement that it would close nine stores in four cities. Due to its size ( 5.6 Mall of America also works with intelligence analysts to proactively look for threats.
Customer theft has long been recognised as retailers’ primary source of loss, accounting for about half of all crime-related losses. As a result, substantial investment and effort have been dedicated to this issue by LossPrevention (LP) teams.
Through Retail Media Strategies, retailers can display location-based and personalised purchase recommendations on digital signage, encouraging customers to engage with promoted products and generating additional revenue through supplier cashback schemes.
It is a future where customerexperience is the new differentiator and empowered associates are the drivers of brand loyalty. The five-day virtual experience offers meaningful sessions on lossprevention, supply chain, security, operations, marketing, customerexperience and much more.
Finding the right mix of time, budget, pricing, displays, and customerexperience can be a big challenge when forming a successful merchandising strategy. Often, merchandising includes things like creating a pricing strategy, display design and layout, lossprevention, and store upkeep. 3: Customer Loyalty.
Many retailers expect to deploy lossprevention analytics (49%) and demand planning and forecasting (54%) by 2026. While omnichannel shopping causes challenges for retailers, most shoppers prefer options. As omnichannel shopping continues to grow, the volume of returns increases along with it.
This frees physical stores to serve as showrooms for the broader assortment, or better yet, provide customerexperiences and events. Digital technology in retail stores helps retailers turn their boring, old physical locations into competitive advantages. Customerexperience optimization.
Retail tops the list of locations where gun violence occurs. Beyond that there are real costs to businesses that happen to be the location of these incidents, even if they dont result in fatalities or injuries. In 2024 there were 5,462 gun-related incidents in the U.S.,
It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customerexperience. Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible.
That confirms what we already know, the customerexperience matters. But what constitutes a great customerexperience? When looking at an example of a great customerexperience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.
The deployment will see CAPRI GROUP benefit from Nedap’s experience in international RFID deployments. Knowing where products are located on an item-level will enhance CAPRI GROUP’s ability to quickly scale omnichannel services and provide an improved shopping experience for customers.
With its ability to predict, assist, and optimize, GenAI is redefining workflows, enhancing task completion, and personalizing customerexperiences in ways that are reshaping every customer touchpoint, both physical and digital, and the entire retail landscape.
We organize all of the trending information in your field so you don't have to. Join 40,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content