Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores. We look at ourselves as the antithesis of online shopping.

Shopping 286

Shopping ATS Visual Merchandising Location 286

Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. The new design, built in collaboration with creative firm The General Store, incorporates a “Salon of the Future” idea that will be implemented throughout Just Cuts locations across the country.

Kiosk 262

Kiosk Customer Experience Location Planning 262

Retail Focus

APRIL 15, 2025

GAILs Bakery , renowned for bringing chef-quality sourdough bread to neighbourhoods across the UK, has partnered with Verkada , a leader in cloud-based physical security, to streamline its security and operational processes across its more than 170 locations. We could finally manage all our locations in one place, which was a game changer.

Location 113

Location Store Layout Management Customer Experience 113

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

OCTOBER 31, 2024

By pairing the pass with location, retailers can remind the customer to use the day’s offer when they are near a store. Incentivize conversion with targeted mobile coupons Mobile wallets also can be used to provide customers with personalized offers and discounts.

Marketing 297

Marketing Consumer Customer Experience Point of Sale 297

Retail TouchPoints

APRIL 10, 2025

Additionally, the retailer will use its digital-first Grapevine, Texas location as the model for future Sams Club stores as it remodels all 600 clubs in a strategic long-term growth investment. Executives from parent company Walmart shared an overall optimistic view of the retailers prospects, both in the U.S.

Location 147

Location Advertising Planning Marketing 147

Retail TouchPoints

MAY 6, 2025

Family Dollar will now offer its products on the Uber Eats platform, allowing shoppers to access on-demand or scheduled deliveries from more than 5,000 Family Dollar stores across the country. The discount retailer offers a wide range of everyday items including cleaning supplies, pantry staples, beauty and baby care products.

Location 147

Location ATS Customer Experience Fulfillment 147

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

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Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

Location 147

Location Fulfillment Planning Management 147

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

MARCH 20, 2024

Lore himself even added $100 million to the funding pot to support Wonder’s top three priorities: Physical expansion: The company plans to reach 35 physical locations by the end of 2024 and 90 by the end of 2025. At the top of the list are two new food hall storefronts in Teterboro and Ledgewood, N.J.,

Location 312

Location Planning Promotions Customer Experience 312

Retail TouchPoints

DECEMBER 30, 2024

In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. Most locations also feature a beer cave, Western Union services, ATMs, and cryptocurrency and digital currency ATMs.

Location 290

Location Store Operations Customer Experience ATS 290

Retail TouchPoints

NOVEMBER 13, 2024

Warby Parker is one of the few direct-to-consumer (DTC) unicorns that has successfully evolved into a profitable omnichannel business — and its distinct store design and shopper experience is a big reason why. Now, with more than 270 locations across the U.S. in New York City, by applying a new gallery concept. Designing the Greene St.

Customer Experience 162

Customer Experience Location Outdoor Visual Merchandising 162

Retail TouchPoints

DECEMBER 4, 2024

Verizon has teamed up with Office Depot for a shop-in-shop trial at four Office Depot and OfficeMax locations in California and Illinois. Two Verizon kiosks will open at Office Depot locations in La Crescenta and Pasadena, Calif. this December, with two additional kiosks at OfficeMax stores in Chicago and Crystal Lake, Ill.

Kiosk 289

Kiosk Shopping Customer Experience Location 289

Retail TouchPoints

JANUARY 15, 2025

Uninterrupted Power Supplies (UPS) and generators are valuable for boosting resilience, especially if trading in locations that experience regular electricity power-cuts. While dedicated lines deliver higher reliability, they come at a higher a cost. A multi layered, end-to-end approach is essential.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush. He plans to travel to three states this week to sign off on additional locations.

Marketing 250

Marketing Fashion Customer Experience Location 250

Retail TouchPoints

JANUARY 10, 2025

gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement. gStores capabilities help PetSmart fulfill our vision of providing a world-class omnichannel experience.

Inventory Management 287

Inventory Management Fulfillment Management Store Operations 287

Retail TouchPoints

MAY 8, 2024

Goodwill Keystone Area has partnered with Reworld to offer no-cost electronics recycling at its 42 stores and donation center sites located across 22 central and southeastern Pennsylvania counties.

Location 288

Location Marketing ATS Customer Experience 288

Retail TouchPoints

NOVEMBER 22, 2024

Puma has unveiled a new flagship concept that includes activations, customization services and other tech-powered elements. Located at the BLVD , a new retail and entertainment destination in the heart of the Las Vegas Strip, this is the global sports brand’s second U.S.

Apparel 311

Apparel Accessories Location Fashion 311

Retail TouchPoints

MARCH 11, 2025

With instant access to rich location data, Ethan Chernofsky, SVP of Marketing at Placer.ai, will analyze and in some cases debunk headline-dominating trends. Personalization in Retail: Creating Content-Driven Customer Experiences That Convert We all know that personalization is a requirement for creating exceptional customer experiences.

Social Commerce 205

Social Commerce Customer Experience Consumer Planning 205

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

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Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods. We would want to know if that persons location was being spoofed, for example.

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Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

JANUARY 22, 2025

But I just did a workshop with a client where we had marketing, communications, operations, a dedicated CX (customer experience) person that we partnered with, and even digital providing representation.

Customer Experience 317

Customer Experience Promotions Visual Merchandising Marketing 317

Retail TouchPoints

NOVEMBER 6, 2024

By allowing customers to collect their packages from local Access Point locations, like UPS Stores or CVS, these services reduce the risk of theft and offer added convenience. This shift in consumer preference is not just a reaction to the current epidemic of porch piracy, but also a proactive measure to protect their purchases.

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Fulfillment Consumer Customer Experience Shopping 274

Retail TouchPoints

DECEMBER 17, 2024

The announcement was made in Punta Arenas, the location of the southernmost Walmart store in the world, which is named Lider and located more than 2,000 miles from the countrys central DC. We are building a better future for everyone, for future generations and for our children.

Location 244

Location Planning Store Operations Customer Experience 244

Retail TouchPoints

OCTOBER 10, 2024

DoorDash kicked off its expanded partnership with Wegmans Food Markets by offering on-demand delivery from the supermarket’s Maryland stores, with Wegmans locations in Virginia, North Carolina, New Jersey, Delaware and upstate New York available in the coming days and more stores to follow.

Grocer 263

Grocer Supermarket Location Marketing 263

Retail TouchPoints

DECEMBER 10, 2024

And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site. Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic.

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Planning Location Consumer Store Operations 275

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Ability to sell even when offline Want to REALLY stress out your employees and frustrate your customers?

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Inside Retail

DECEMBER 2, 2024

Among the most crucial are not location, range, sales, store layouts, delivery, competitive prices, or even engaging staff. Instead, it’s how retailers package these components into a retail experience and effectively communicate these benefits to their audience. There are many elements that must come together to create great retail.

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Promotions Store Layout Customer Experience Location 246

Retail TouchPoints

DECEMBER 3, 2024

. “My family is eager to share our passion for wine and food in a setting that captures everything we love — exceptional wine, great food and a welcoming atmosphere — right in one of LA’s most vibrant and iconic locations.” of Reuben Brothers in a statement. of Reuben Brothers in a statement. ”

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Outdoor Location Shopping Customer Experience 275

Retail TouchPoints

FEBRUARY 20, 2025

billion investment in omnichannel growth, the furniture retailer is planning seven new Plan and Order Point stores with pickup locations this year; the eighth store, in Santa Monica, Calif., The new Plan and Order Point stores will be located in Cherry Hill, Pa.; and in three California locations, in Thousand Oaks, Ontario and Colma.

Planning 214

Planning Fulfillment Location Payment Services 214

Retail TouchPoints

FEBRUARY 25, 2025

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. Sports stadiums, with their combination of limited square footage and shoppers eager to return to the game, have become optimal locations for autonomous stores.

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Checkout Payment Services Location Returns 236

Retail Focus

OCTOBER 30, 2024

In a world where consumers value authenticity, it’s important for brands to reflect the cultural heritage of a location to avoid appearing detached or overly globalised. The brand’s sense of place allows it to resonate with local communities and travellers who seek experiences that reflect the uniqueness of the locale.

Location 246

Location Consumer Store Layout Shopping 246

Retail TouchPoints

DECEMBER 12, 2024

Suppliers can use this data to view 3D planograms that optimize store visits from their sales teams by sending associates to locations that need the most help. The Augmodo analytics platform for retail executives and brand partners, SpatialView, is designed to provide real-time visibility into shelf conditions.

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Planning Promotions Location Management 269

Retail TouchPoints

DECEMBER 13, 2024

Primark plans to put even more time and money into its U.S. expansion in 2025. The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., after already investing more than $90 million in 2024. The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.;

Planning 263

Planning Location Accessories Apparel 263

Retail TouchPoints

NOVEMBER 26, 2024

Millennial and Gen Z moms are a big focus for us in terms of growth, so we’re experimenting with a lot of different ways to access them.” Despite closing its own locations, Hanna Andersson is slowly returning to brick-and-mortar via exclusive lines for baby boutiques across the country — 37 so far. “We

Boutique 289

Boutique Apparel Customer Experience Shopping 289