Retail TouchPoints

JANUARY 25, 2024

By visiting the Gibson Custom Shop Murphy Lab, customers will be able to design their own “made-to-measure” guitars based on their unique needs and preferences. The Gibson Garage is how we want our fans to experience Gibson; an immersive dream space where fans walk in and say, ‘Wow, this is the place that Gibson should have always had!”

Location 283

Location Accessories Apparel Visual Merchandising 283

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 274

Location Department Stores Fulfillment Planning 274

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 267

Location Shopping Fast Fashion Checkout 267

Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S.

Location 274

Location Grocer Promotions Supermarket 274

Retail TouchPoints

DECEMBER 13, 2024

Primark plans to put even more time and money into its U.S. expansion in 2025. The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., after already investing more than $90 million in 2024. The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.;

Planning 260

Planning Location Accessories Apparel 260

Retail TouchPoints

AUGUST 19, 2024

Currently, more than 250 drones operate across 73 locations in nine countries. A Flight Path for Innovation Ikea went through a rigorous testing phase for the drone technology at a distribution center in Winterslag, Belgium, and is planning to deploy the drones in more locations over the next year, prioritizing Europe and North America.

Fulfillment 284

Fulfillment Customer Experience Location Management 284

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Woodbury Common, located in New York’s Hudson Valley, draws more than 10 million shoppers annually.

Inventory Management 260

Inventory Management Customer Experience Fulfillment Shopping 260

Inside Retail

SEPTEMBER 16, 2024

. “We have been the fastest growing quick-service restaurant in Australia over the past six years, opening over 140 restaurants and enjoyed a record-breaking 2023, opening 34 new locations in Australia,” said Kristi Woolrych, GM of KFC South Pacific. ” The new KFC Oran Park has created 70 new jobs for the local area.

Customer Experience 299

Customer Experience Location ATS 299

Retail TouchPoints

OCTOBER 30, 2024

Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times. Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment.

Payment Services 265

Payment Services Kiosk Customer Experience Management 265

Retail TouchPoints

DECEMBER 17, 2024

If your business has achieved this competence, youre benefitting from clear and hyper-current information on the location, quantity and availability of products across distribution centers and warehouses, as well as items in transit or sitting on store shelves.

Fulfillment 257

Fulfillment Drop-Shipping Customer Experience Promotions 257

Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores. We look at ourselves as the antithesis of online shopping.

Shopping 281

Shopping ATS Visual Merchandising Location 281

Retail TouchPoints

MARCH 19, 2024

The West Loop location on N. Cookies has been lauded for its next-gen customer experience , which combines high-touch technology, creative merchandising and entertaining brand storytelling. Clinton Ave.

Customer Experience 252

Customer Experience Location Marketing Store Operations 252

Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. The new design, built in collaboration with creative firm The General Store, incorporates a “Salon of the Future” idea that will be implemented throughout Just Cuts locations across the country.

Kiosk 262

Kiosk Customer Experience Location Planning 262

Retail TouchPoints

OCTOBER 31, 2023

Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience. In such hard-hit locations, high-value items will need to be tethered to cables, stored in lock boxes or kept behind the counter or back of house.

Loss Prevention 291

Loss Prevention Sporting Goods Customer Experience Store Layout 291

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. Once these materials get dedicated to [making a particular product] for a specific customer or location, that’s when the stakes get raised.

Returns 301

Returns Supply Chain Management Fulfillment Customer Experience 301

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S.

Payment Services 339

Payment Services Merchant Services Customer Experience Consumer 339

Retail TouchPoints

OCTOBER 31, 2024

By pairing the pass with location, retailers can remind the customer to use the day’s offer when they are near a store. Incentivize conversion with targeted mobile coupons Mobile wallets also can be used to provide customers with personalized offers and discounts.

Marketing 291

Marketing Customer Experience Consumer Point of Sale 291

Retail TouchPoints

MARCH 18, 2024

“By having the option to pick self-checkout for a quick trip, or a traditional, staffed lane when their cart is full, guests who were surveyed told us the overall checkout experience was better, too,” according to the statement. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Checkout 256

Checkout Payment Services Store Operations Customer Experience 256

Retail TouchPoints

AUGUST 15, 2024

The design will be rolled out at select locations beginning this year with the full rollout to all new and existing stores set to launch in January 2025.

Outdoor 312

Outdoor Customer Experience Shopping Consumer 312

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush. He plans to travel to three states this week to sign off on additional locations.

Marketing 250

Marketing Fashion Customer Experience Location 250

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

Fulfillment 273

Fulfillment Supermarket Grocer Store Operations 273

Retail TouchPoints

JULY 2, 2024

Photo credit: KPF) Located at the intersection of the Plaza and Grand Central Districts, 570 Fifth Avenue will be a 1,000,000 -square-foot mixed-use commercial building and marks the largest development on Fifth Avenue in more than 60 years. Rendering of 570 Fifth Avenue, which will feature an office tower and ground-level Ikea.

Planning 274

Planning Home Furnishings Location Customer Experience 274

Retail TouchPoints

JULY 12, 2024

For larger-scale retailers, the ability to develop an accurate forecast only gets complicated, and re-complicated, as they strive to correctly place and price inventory in multiple locations so they can maximize sell-through with minimum discounting.

Planning 271

Planning Customer Experience Shipping Location 271

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout.

Grocer 246

Grocer Checkout Customer Experience Promotions 246

Retail TouchPoints

DECEMBER 30, 2024

In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. Most locations also feature a beer cave, Western Union services, ATMs, and cryptocurrency and digital currency ATMs.

Location 284

Location Store Operations Customer Experience ATS 284

Retail TouchPoints

MAY 6, 2024

Through IoT, these managers can seamlessly maintain safer, more service-friendly, energy- and cost-efficient environments by accessing data from the cloud and gaining remote, real-time visibility into their equipment across multiple locations. The platform is connected with over 50,000 pieces of equipment across 15,000+ locations.

Store Operations 281

Store Operations Management Location Customer Experience 281

Retail TouchPoints

MARCH 15, 2024

It may even improve customer experience by providing opportunities to buy items at a lower cost. By integrating automated data gathering with price change automation you can build an efficient infrastructure for winning over customers. Location-based analytics: Many ecommerce websites have geo-restricted content.

Inventory Management 261

Inventory Management Telecommunications Location Marketing 261

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses.

Merchant Services 261

Merchant Services Payment Services Fulfillment Checkout 261

Retail TouchPoints

JANUARY 15, 2025

Uninterrupted Power Supplies (UPS) and generators are valuable for boosting resilience, especially if trading in locations that experience regular electricity power-cuts. While dedicated lines deliver higher reliability, they come at a higher a cost. A multi layered, end-to-end approach is essential.

Payment Services 274

Payment Services Merchant Services Telecommunications Accounting 274

Retail TouchPoints

JANUARY 30, 2025

With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers. The new app is part of a series of enhancements CVS has made over the last 12 months to improve its customer experience, which also have included a revamp of the chains loyalty program.

Checkout 222

Checkout Customer Experience Fulfillment Consumer 222

Retail TouchPoints

DECEMBER 4, 2024

Verizon has teamed up with Office Depot for a shop-in-shop trial at four Office Depot and OfficeMax locations in California and Illinois. Two Verizon kiosks will open at Office Depot locations in La Crescenta and Pasadena, Calif. this December, with two additional kiosks at OfficeMax stores in Chicago and Crystal Lake, Ill.

Kiosk 284

Kiosk Shopping Customer Experience Location 284

Retail TouchPoints

MAY 27, 2024

Make sure your mobile customer experience is optimized. With 64% of online shoppers completing at least half of their customer service on mobile devices, a mobile-first experience is mandated. Unfortunately, and maybe not so surprisingly, it didn’t perform as well, seeing a low 11% likelihood of garnering an order.

Returns 279

Returns Shipping Customer Experience Location 279

Retail TouchPoints

JANUARY 22, 2025

But I just did a workshop with a client where we had marketing, communications, operations, a dedicated CX (customer experience) person that we partnered with, and even digital providing representation.

Customer Experience 313

Customer Experience Promotions Visual Merchandising Marketing 313

Retail TouchPoints

JULY 10, 2024

Whether a retail location, office building, hotel or healthcare environment, designing to support client objectives requires bringing to bear as much relevant information as possible. For physical retail locations, data and analysis are indispensable for navigating a rapidly evolving and ever-changing marketplace.

Point of Sale 258

Point of Sale Location Consumer Customer Experience 258

Retail TouchPoints

DECEMBER 13, 2023

customer experience). They are far too centered on the store as a stand-alone entity and not as part of the overall customer experience, which means they tend to drastically undervalue the store’s contribution to that customer experience. However, sometimes the success of one area (i.e.

Loss Prevention 320

Loss Prevention Visual Merchandising Sporting Goods Store Operations 320

Retail TouchPoints

MAY 11, 2023

The regional distribution hubs in Newnan and Fort Worth will expand storage capacity by more than 2 million square feet and serve as intermediary points between import locations and Dollar General’s distribution center network. The network currently delivers to more than 19,000 stores from 12 facilities.

Planning 341

Planning Customer Experience Location Marketing 341

Retail TouchPoints

JANUARY 10, 2025

gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement. gStores capabilities help PetSmart fulfill our vision of providing a world-class omnichannel experience.

Inventory Management 282

Inventory Management Fulfillment Management Store Operations 282