Retail TouchPoints

APRIL 1, 2025

Understanding that not all customers have smartphones or access to computers to access digital-only deals, the company introduced Savings Stations across its brick-and-mortar locations.

Grocer

Small Biz Trends

JULY 25, 2025

Designing an effective retail shop floor plan is vital for enhancing customer experience and boosting sales. You need to take into account factors like customer flow, product placement , and the overall shopping environment. Position high-demand items on the right side to maximize visibility and encourage customer exploration.

Planning

RETAIL MANAGEMENT SOFTWARE

AUGUST 1, 2025

Omnichannel Retail is a strategy that connects every touchpoint—physical stores, eCommerce, social commerce, mobile apps, and even marketplaces—into one unified customer experience. With an omnichannel model: Customers can buy online and pick up in-store. Product pricing and availability stay consistent across locations.

Fulfillment

CJ Retail Solutions

JULY 17, 2025

Ultimately, a well-designed product layout not only enhances customer satisfaction but also drives revenue growth. Key Takeaways A well-designed product layout is crucial for a successful retail store, as it can enhance the customer experience and drive sales.

Store Layout

Retail Bound

MARCH 4, 2025

Case Studies of Successful Revivals Brookfield Place, NYC: This luxury mall pivoted to focus on customer experience by hosting art exhibitions, culinary showcases, and wellness activities. Such examples demonstrate that malls are no longer just about shoppingtheyre about creating shared experiences.

Shopping

365 Retail

MAY 2, 2025

They’re in theatres, where they can improve sound and lighting, in shopping malls, making shopping easier and more interactive, in stadiums, enhancing the fan experience, and in casinos, where they can offer personalised gaming. The mobile apps deliver immediate updates about seat positions and show schedules and promotional offers.

Kiosk

365 Retail

APRIL 1, 2025

While retail is at its heart, the VM & Display Show also attracts professionals from hospitality, leisure, and entertainment sectors, helping them to enhance their physical spaces and improve customer experiences.

Visual Merchandising

Inside Retail

NOVEMBER 14, 2022

“As retail evolves, market-leading brands understand that consumers don’t separate their online shopping experience from their physical shopping experience and that shoppers expect a seamless experience in both,” explains Cameron Hanns, director at Entwined, a digital signage and kiosk solution provider.

Kiosk

Retail TouchPoints

DECEMBER 21, 2021

A digital queuing system enhances the customer experience — which will be invaluable in the post-COVID era — and increases customer sales. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. Step back from the customer experience and look at queuing in purely operational terms.

Kiosk

Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

Kiosk

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout

Inside Retail

MAY 31, 2023

This seems like a no-brainer, but everyone is time-poor, so those retailers combining superior customer service and a convenient shopping experience will come out on top. Product selection and availability are obviously critical components of the in-store customer experience.

Store Layout

Inside Retail

SEPTEMBER 3, 2024

This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Targeted advertising: You can use data to target promotions effectively, enhancing campaign ROI. Here are the key areas to apply AI in retail.

Loss Prevention

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping

Retail TouchPoints

APRIL 6, 2022

Analyzing marketing initiatives such as onsite events can help to identify opportunities for events and promotions that result in increased shopper traffic and community draw. Additionally, the ROI on marketing initiatives can help owners/operators plan and promote new store openings for maximum impact and participation.

Shopping

Retail TouchPoints

AUGUST 6, 2024

Motion Picture Group on a new experience to promote the release of Beetlejuice Beetlejuice , the long-awaited sequel to the 80s cult classic film. Beauty launched a virtual kiosk within its E.l.f. Experience that allowed players to purchase Roblox-exclusive limited-edition physical products. In July 2024, E.l.f.

Kiosk

Independent Retailer

AUGUST 2, 2022

These omnichannel customers were already using several smart devices to compare prices online, along with in-store information kiosks to influence their purchasing decisions. . The technology you use needs to be compatible with your product and your customers’ purchasing behaviors.

Customer Experience

Inside Retail

SEPTEMBER 30, 2024

Advanced technologies, such as AI and machine learning, enable brands to better understand consumer preferences and optimise their offerings for more personalised experiences, such as product recommendations. Customer retention challenges: Depending on category, a substantial portion of subscribers may cancel within the first six months.

Marketing

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services

Retail TouchPoints

DECEMBER 13, 2022

Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. This means these marketers need a truly omnichannel, flexible advertising strategy that bridges both online and offline channels as more shoppers start toggling between the two again.

Telecommunications

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. Smart Carts: A Way for Retailers to ‘Dip Their Toes in’ Smart carts essentially take the self-checkout kiosk and put it on wheels, allowing shoppers to ring up items as they put them in the cart.

Checkout

Retail TouchPoints

FEBRUARY 6, 2023

This year the report was co-commissioned in partnership with a number of Mercaux’s fellow members of the MACH Alliance , a nonprofit dedicated to promoting open tech ecosystems, including Fluent Commerce , comme r cetools and Or i um. Spain, Italy and France as well as the Benelux and Nordic countries.

Planning

Frank Mayer

AUGUST 27, 2020

has partnered with Data Display Systems, a technology company that engineers electronic display systems, to develop a kiosk solution for employers looking to enact health screening and temperature checks at their worksites. UNVEILS TEMPERATURE KIOSK appeared first on Frank Mayer and Associates, Inc. Frank Mayer and Associates, Inc.

Kiosk

Frank Mayer

OCTOBER 12, 2020

While more shoppers return to stores, retail self-service kiosks offer the safe contactless experience and endless aisle options they now seek. Before we dive into how self-service kiosks can assist retail, though, it’s important to address the more pressing concern about the industry first. The Retail Elephant in the Room.

Kiosk

Retail Focus

SEPTEMBER 26, 2024

Therefore, it enhances the customer experience regardless of the shopping centre. Many online retailers capitalise on this event to promote limited-edition items and exclusive deals related to particular teams or eSports. This impacts the overall shopping experience and helps build brand loyalty among enthusiasts.

Kiosk

Retail Focus

DECEMBER 18, 2023

From the Krampus parades in Austria to the Santa Claus processions in the Netherlands, these events add a unique touch to the overall experience. Positive & Negative Aspects of Customer Experience A positive customer experience is often associated with visiting Christmas markets.

Marketing

Retail Focus

JUNE 14, 2024

With a focus on scalability, immersive experiences and simplicity, Lead collaborates with tech, design, and AV firms to enhance customer experiences, part of which includes POS and POP work. “We

Payment Services

Frank Mayer

JUNE 17, 2021

Self-service technologies like grocery kiosks and smart lockers can provide the kind of customer service that prompts shopper loyalty. Reduce wait times at the deli and meat counters with grocery kiosks We’ve all been at the back of the deli counter mob, silently tallying how many people are in front of us based on when we arrived.

Kiosk

Wiser

APRIL 24, 2018

Many retailers are installing self-service kiosks in their stores. While this by itself can help merge the digital and physical worlds, some retailers are using these machines to help the shopper experience beyond just inventory management. Walmart is using kiosk technology in an effort to streamline their BOPIS initiatives.

Kiosk

365 Retail

AUGUST 20, 2024

These displays must captivate customers, promote products effectively, and enhance the overall shopping experience—all within limited confines. Digital screens, interactive kiosks, and augmented reality (AR) experiences can provide rich, engaging content without taking up much physical space.

Visual Merchandising

Cisco Retail

FEBRUARY 11, 2022

Francisco Market’s customers, associates, and operations all provide glimpses into the business needs retailers currently have, the capabilities that Cisco and its partners provide, and the outcomes that can be achieved through digital transformation. The Customer Experience. Outside the market. Inside the market.

Marketing

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Brands and retailers are connecting with consumers in-store through e-commerce, social media, mobile apps, seasonal kiosks, third-party marketplaces, and more. Consumers are looking for faster and more convenient fulfillment options, as well as personalized assortment and promotions, which is now the norm. Improve Customer Experience.

Customer Retention

I Vend

JULY 15, 2022

Gartner tells us that ‘ 81% of marketers view customer satisfaction as the main competition area in their industry ’ and PWC backs this up with findings that ‘ 59% of customers will leave a company after several bad experiences, and 17% after one bad customer experience.’.

Payment Services

Inside Retail

OCTOBER 9, 2023

Looking closer at consumer behaviours confirms a broad shift in shopping choices and heightened customer experience expectations. On the other hand, problems encountered online, such as a poor website or app experience or inaccurate online information, were less frequent but more likely to turn consumers away for good.

Consumer

I Vend

APRIL 17, 2023

ChatGPT can help retailers to provide a responsive, accurate and attentive online customer service throughout that journey. It could be via an AI bot on the website, an app or on a kiosk in the store.

Kiosk

Wiser

AUGUST 13, 2018

On the QSR front, Shake Shack recently tried out a cashless location that only allowed ordering at kiosks. But after many customer complaints, they scrapped the test. Going forward, they may offer the option to buy at a kiosk, but customers lamented that talking to real people was much faster when it came to customizing their orders.

Kiosk

Retail Focus

FEBRUARY 12, 2024

These connected devices can collect and analyze data in real time, offering insights into customer behavior and store operations. AI’s Impact on Customer Experience AI takes the possibilities even further by not just collecting data but also learning from it.

Kiosk