Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

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Retail TouchPoints

APRIL 10, 2025

We are thrilled to support a team that is committed to womens empowerment, self-expression and excellence, said Zena Arnold, Chief Marketing Officer at Sephora U.S. in a statement. Sephoras branding will also be visible on the teams practice jerseys.

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Retail TouchPoints

MARCH 13, 2025

In partnership with Inmar Intelligence , Ahold Delhaize will now help CPG brands capture customers attention at the shelf, complementing the partners previous work on personalizing the omnichannel customer experience with digital coupons.

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Retail TouchPoints

FEBRUARY 5, 2025

Proactively addressing pricing allows brands to not only resolve a critical pain point but also to establish a competitive edge in an increasingly crowded market. Tools like digital surveys or feedback kiosks can pinpoint issues, enabling managers to make swift adjustments. Within this challenge lies a significant opportunity.

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Retail TouchPoints

MAY 29, 2024

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market.

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Inside Retail

DECEMBER 13, 2023

The ground floor, Market Pavilion store features a newlook fit out, with curved walls and exposed time battens creating a modern, welcoming ambience. Our flagship store has a premium fit out featuring a central internal kiosk with 180-degree access.

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Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

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Inside Retail

SEPTEMBER 30, 2024

The FMCG subscription box market in Australia has shown strong growth over the past few years, driven by increasing consumer demand for convenience and personalisation, the continued rise of e-commerce, and sustainable practices. FMCG subscription box offers encompass a variety of sectors. What’s behind the growth?

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Retail TouchPoints

OCTOBER 2, 2024

According to a Retail TouchPoints Store Design & Experience survey , brick-and-mortar retailers are investing in holistic brand experiences. It found that more than 60% of retailers focused on multi-purpose technology that is designed to serve both customers and employees. Here are a few trends impacting retail experiences.

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Retail Customer Experience

FEBRUARY 13, 2025

Discover market disrupting leadership driving the kiosk service and support industry, equip your business with the critical armor for service success, and learn how proactive strategies assist reaching new heights in operational efficiency and customer satisfaction.

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Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

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Kuusoft

JANUARY 31, 2024

Searching for innovative ways to elevate customer experiences, optimize operations, and drive revenue? Digital kiosks are powerful tools… The post 4 Benefits of a Digital Kiosk appeared first on The Official Kuusoft Blog.

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Retail TouchPoints

MAY 26, 2022

Hint: It starts with email marketing and ends with continuous testing. Personalization is a moving target because the customers are a moving target. A cost-effective way to test personalization is through email marketing. This can be through expanding the customer segments incorporated or reaching new digital touch points.

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Retail TouchPoints

SEPTEMBER 30, 2020

The new concept was tested in select stores and will be implemented in more stores this fall, evolving based on customer and associate feedback. Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers.

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Frank Mayer

JULY 30, 2021

teams with Alt36 on a market-ready self-service kiosk that offers a compliant digital payment solution for the cannabis sector. GRAFTON, WI – Alt36, a digital payments provider for the cannabis industry, has partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc. Frank Mayer and Associates, Inc.

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Inside Retail

MAY 31, 2023

Some of them are tried and true, such as store layout and design, customer service and convenience. Others are more novel, such as experiential retailing, retail greening, and collaborative marketing. Product selection and availability are obviously critical components of the in-store customer experience.

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Retail TouchPoints

APRIL 1, 2025

Understanding that not all customers have smartphones or access to computers to access digital-only deals, the company introduced Savings Stations across its brick-and-mortar locations. She founded Topsort after spending many tireless nights trying to understand Facebook and Amazon Ads while running the beauty ecommerce brand Zirui.

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Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. What are the advantages of using kiosks for self-ordering? Do kiosks accept cash?

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Inside Retail

SEPTEMBER 1, 2021

It’s no secret that the skincare category has accelerated in recent years and both on- and offline brands have begun investing in physical stores and experiences. In the past year, skincare brand Dermalogica has evolved its bricks-and-mortar offering and launched new kiosks in shopping centres with a focus on treatments and skincare analyses.

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Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. In short, kiosks capture a wide range of analytics about customer behavior, product sales, and kiosk usage.

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Retail TouchPoints

MARCH 22, 2021

Wundermart’s current operations, which are focused on providing shopping opportunities at hotels and offices, let customers grab their desired items, scan each item and pay for them at a self-checkout kiosk. “The shops will come to the consumers,” said de Kleine. “Of

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Inside Retail

SEPTEMBER 3, 2024

Retailers are integrating AI with bricks-and-mortar shops and online platforms to give the shopping experience a remarkable transformation, enhancing both customer satisfaction and operational efficiency. Personalised recommendations: You can tailor marketing and product suggestions based on purchase history and browsing behaviour.

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Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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Retail Focus

DECEMBER 18, 2023

One of the most cherished traditions during this season is the Christmas market, where locals and tourists alike gather to revel in the magic of the holidays. These markets, known for their twinkling lights, festive decorations, and the aroma of mulled wine and roasted chestnuts, are a quintessential part of the European yuletide experience.

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Inside Retail

NOVEMBER 28, 2023

Nearly one third of sales (28 per cent) came through ecommerce channels (delivery, web, kiosk and app), which remain a key driver for growth. These investments are driving e-commerce sales, unlocking production capacity, improving speed of service, and enhancing the customer experience.” per cent to $25.1 million. “KFC

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Retail TouchPoints

DECEMBER 13, 2022

This means these marketers need a truly omnichannel, flexible advertising strategy that bridges both online and offline channels as more shoppers start toggling between the two again. Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences.

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Frank Mayer

MAY 10, 2021

teams with the Illinois-based cannabis dispensary on a self-service kiosk program for the business’s multiple locations. GRAFTON, WI – Consume Cannabis Company, a cannabis retailer that operates seven dispensaries throughout Illinois and Michigan, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc.

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Frank Mayer

JANUARY 14, 2022

Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience. As customer experience strategies evolve, omnichannel methods will continue prioritizing the consumer’s demands for ease and accommodation. The buzz term “omnichannel” is nothing new.

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Retail TouchPoints

AUGUST 6, 2024

“We are always looking to engage audiences and amplify our reach in new and exciting ways; this first-of-its-kind collaboration with Roblox and Fandango for Beetlejuice Beetlejuice allows for just that,” said Cameron Curtis, EVP of Marketing for Warner Bros. Beauty launched a virtual kiosk within its E.l.f. in a statement. “By

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Independent Retailer

AUGUST 2, 2022

These omnichannel customers were already using several smart devices to compare prices online, along with in-store information kiosks to influence their purchasing decisions. . The technology you use needs to be compatible with your product and your customers’ purchasing behaviors.

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Frank Mayer

JUNE 23, 2021

and GRUBBRR team with The Chicken Shack on a self-service kiosk program for the restaurant chain’s multiple locations. GRAFTON, WI – The Chicken Shack, a fast casual restaurant chain with 22 locations across Nevada, California, Colorado, Oregon, and Washington, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc.

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Retail TouchPoints

FEBRUARY 9, 2022

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. How to Track a Customer’s Bad Shopping Experience. These marketing platforms can be completely customized to ensure that surveys are not overshared.

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Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. Self-checkout kiosks are ubiquitous today, but they add to the security challenges retailers face.

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Retail TouchPoints

JANUARY 25, 2021

To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology. Some of the strategies retailers can use to do this include automated screen kiosks with integrated voice and speech recognition technology.

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Retail TouchPoints

APRIL 6, 2022

Analyzing marketing initiatives such as onsite events can help to identify opportunities for events and promotions that result in increased shopper traffic and community draw. Additionally, the ROI on marketing initiatives can help owners/operators plan and promote new store openings for maximum impact and participation.

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Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. The Customer Experience. Outside the market. Anne pulls into the parking lot and receives a message from Francisco Market offering her a free cup of premium roast coffee. Entering the market.

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Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. In 2023, we can expect to see a deeper integration of artificial intelligence (AI) into the world of retail.

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