Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

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Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

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Retail Customer Experience

JANUARY 30, 2024

Richard Bernans, managing director at Givex, demonstrates the company’s enterprise kiosk solutions for restaurant operators.

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Kiosk Customer Experience Management ATS 96

Retail TouchPoints

MAY 4, 2023

The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality. “Wayfair strongly believes in meeting our customers where they want to shop, whether online or in-person.

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Inside Retail

MARCH 19, 2025

How do leading quick-service restaurants (QSR) like KFC and Shake Shack use data to innovate and elevate their customer experience? Swain described a major shift in the way QSRs approach garnering customer experience data from the beginning of his journey with KFC to the present day.

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Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

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Retail TouchPoints

JUNE 10, 2022

Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of this year. As a result of the success of self-checkout and popularity with customers, we have recently launched a pilot of stores that are entirely self-checkout.

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Retail TouchPoints

DECEMBER 21, 2021

A digital queuing system enhances the customer experience — which will be invaluable in the post-COVID era — and increases customer sales. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. Step back from the customer experience and look at queuing in purely operational terms.

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Retail TouchPoints

JUNE 24, 2020

They are seeing it as something functional as opposed to experiential, missing opportunity and causing negative customer experiences. Up to that point, most of the research focused on efficiency and queue management as opposed to how it made shoppers ‘feel’. Learn to manage your customers’ expectations at all times in the queue.

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Retail TouchPoints

OCTOBER 2, 2024

According to a Retail TouchPoints Store Design & Experience survey , brick-and-mortar retailers are investing in holistic brand experiences. It found that more than 60% of retailers focused on multi-purpose technology that is designed to serve both customers and employees. Here are a few trends impacting retail experiences.

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Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. What are the advantages of using kiosks for self-ordering? Do kiosks accept cash?

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Retail TouchPoints

MARCH 22, 2021

Wundermart’s current operations, which are focused on providing shopping opportunities at hotels and offices, let customers grab their desired items, scan each item and pay for them at a self-checkout kiosk.

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Retail TouchPoints

APRIL 1, 2025

Understanding that not all customers have smartphones or access to computers to access digital-only deals, the company introduced Savings Stations across its brick-and-mortar locations.

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Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. In short, kiosks capture a wide range of analytics about customer behavior, product sales, and kiosk usage.

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Retail TouchPoints

NOVEMBER 3, 2021

He noted that retailers offering a pickup locker option have 25% more satisfied customers. More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor.

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Inside Retail

SEPTEMBER 3, 2024

This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Inventory management Predictive analytics: This helps optimise your stock levels, preventing overstocking and stockouts.

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Retail Customer Experience

FEBRUARY 8, 2024

Find out how you can proactively monitor and manage all your POS terminals, kiosks, self-checkout terminals, digital signage, mobile devices and peripherals to maximize uptime and reduce service costs.

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Retail TouchPoints

AUGUST 11, 2020

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

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Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

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Frank Mayer

MAY 10, 2021

teams with the Illinois-based cannabis dispensary on a self-service kiosk program for the business’s multiple locations. GRAFTON, WI – Consume Cannabis Company, a cannabis retailer that operates seven dispensaries throughout Illinois and Michigan, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc.

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Inside Retail

NOVEMBER 28, 2023

Collins Foods’ managing director and CEO, Drew O’Malley, said “Performance in the first half has highlighted the underlying strength of our business, and the resilience of the QSR sector in challenging economic conditions. Underlying EBITDA from continuing operations lifted 16.7 per cent to $109.9 per cent to $31.2 per cent to $25.1

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Retail TouchPoints

JUNE 30, 2022

Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC , consumers are willing to pay up to a 16% price premium for a product or service that comes with a superior customer experience. More online orders mean higher return rates, and thus more customer interactions.

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Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Today’s POS systems have expanded beyond their traditional roles.

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Retail TouchPoints

DECEMBER 13, 2022

Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. Prior to Vistar, she was Senior Manager, Brand Marketing at Forbes, and was also Manager, Brand Partnerships at Vox Media. She holds a B.S.

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Retail TouchPoints

APRIL 6, 2022

In that vein, retail store managers and shopping center owners/operators can leverage data-driven technologies to make strategic business decisions that will benefit their bottom line. This helps shopping center managers to optimize tenant mix and maximize lease revenue by charging higher rents in prime locations based on real-time data.

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Retail TouchPoints

MAY 11, 2023

As consumers gain exposure to technologies like AR and VR, they’re going to expect a more enhanced shopping experience. In the near future, that may look like kiosks where consumers don a headset to check out and purchase products, allowing them to leave the store with these items or have them delivered to their homes.

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Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. In stores, RPA robots can be used for tasks such as shelf stocking and inventory management. Payment systems evolution. Introducing low-code tools.

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Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Employee experiences: 5G can enable connected workforces to respond to requests, improving customer satisfaction. Tractor Supply Co.

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Retail TouchPoints

NOVEMBER 29, 2023

The goal was to go beyond just buying products on shelves and reframing the customer experience. Mall owners have found that bringing in some of those smaller, startup type brands to a temporary space or kiosk is beneficial on both sides,” Cegielski said. Additionally, footfall for the first half of 2023 was up 10.6%

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Retail Customer Experience

FEBRUARY 4, 2025

Scott Eggers, lead product manager, Zebra Technologies, shares insight on the company's new kiosk system running on Zebra's Enterprise Android platform.

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A1 Retail

MARCH 31, 2025

Simon Layton, Centre Director of Trafford Centre, commented:Our Retailer Awards are an opportunity to recognise the exceptional brands and individuals that go above and beyond to elevate the customer experience at Trafford Centre.

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Retail TouchPoints

MARCH 6, 2024

The experience has been thoughtfully crafted and refined to provide consumers a rich cornucopia for commerce, community and cultural experiences. How do we shift the way our asset managers approach these assets?” They also wanted to “go beyond just buying products on shelves and reframing the customer experience.

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Retail TouchPoints

JUNE 3, 2020

It can be used to maintain social distancing and perform traffic counts , enable seamless payments and assist with shelf management. Facial recognition technology holds great potential in the current environment.

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Star Miconics

SEPTEMBER 18, 2024

In the latest episode of the Rising Stars Podcast, “Kiosk Solutions and Future-Proofing Technology with Frank Olea,” host Kate Orara takes listeners into the world of self-service kiosks. Tune in to discover how to maximize the potential of your kiosk solutions and prepare for the future of this fast-growing technology.

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Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

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