Retail TouchPoints

JULY 22, 2021

Circle K is rolling out a network of bitcoin ATMs at 700 of its locations across the U.S. Bitcoin Depot ATMs are kiosks that enable users to exchange cash for immediate access to multiple types of cryptocurrency, not just bitcoin. and Canada in an exclusive partnership with Bitcoin Depot.

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Payment Services Location Kiosk ATS 312

Retail TouchPoints

MAY 17, 2022

Convenience and gas chain Kwik Trip is bringing Coinsource bitcoin ATMs to its more than 800 locations in Wisconsin, Minnesota, Illinois and Iowa. Coinsource kiosks allow consumers to buy and sell bitcoin with U.S. dollars for an 11% fee and receive their bitcoin within minutes.

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Location Payment Services Kiosk ATS 278

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

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Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

JUNE 10, 2022

Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of this year. Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year.

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Checkout Location Kiosk ATS 304

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

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Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For employees, it helps balance out staffing shortages and maintain store standards.

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Checkout Kiosk Customer Experience Location 264

Retail TouchPoints

MAY 4, 2023

The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality. AllModern store, where it will allow customers to experience the larger digital catalog in lifelike quality while shopping in a physical location.

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Kiosk Customer Experience Planning Management 305

Inside Retail

MARCH 19, 2025

How do leading quick-service restaurants (QSR) like KFC and Shake Shack use data to innovate and elevate their customer experience? Swain described a major shift in the way QSRs approach garnering customer experience data from the beginning of his journey with KFC to the present day.

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Customer Experience Kiosk Consumer Management 130

Inside Retail

DECEMBER 13, 2023

“We are thrilled to be part of this exciting new chapter at this world-famous location,” Plarre said. Our flagship store has a premium fit out featuring a central internal kiosk with 180-degree access. Chadstone brings us to a total of 80 stores in Victoria with more set to open in 2024.”

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Kiosk Customer Experience Location Marketing 264

Retail TouchPoints

OCTOBER 2, 2024

According to a Retail TouchPoints Store Design & Experience survey , brick-and-mortar retailers are investing in holistic brand experiences. It found that more than 60% of retailers focused on multi-purpose technology that is designed to serve both customers and employees. Here are a few trends impacting retail experiences.

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Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

MARCH 1, 2023

Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers. That partnership has since been expanded chainwide.

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Returns ATS Kiosk Customer Experience 278

Retail TouchPoints

MARCH 22, 2021

Wundermart customers will be able to enter a location, make a purchase and exit without ever needing to scan individual items, while the store will collect the data needed to make the experience — and even the store’s operations — truly autonomous.

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Payment Services Checkout ATS Kiosk 317

Retail TouchPoints

MAY 26, 2022

Personalization is still a budding strategy for retailers, with new technologies emerging regularly including new mobile app options, location-based in-aisle recommendations, kiosk advances and more. Where should retailers go from here? The best part of personalization (besides the incremental lifts for KPIs!)

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Kiosk Grocer Shopping Supermarket 162

Inside Retail

NOVEMBER 3, 2022

Aside from opening new outlets, the company said it would also renovate over 80 of its existing stores, including improvements in the design, efficiency and functionality of the drive-thru, deliveries, and dining rooms to provide a better customer experience.

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Kiosk Customer Experience Location Planning 246

Retail TouchPoints

APRIL 1, 2025

boasting 365 locations. Understanding that not all customers have smartphones or access to computers to access digital-only deals, the company introduced Savings Stations across its brick-and-mortar locations. Take for example Stop & Shop, a popular supermarket chain in the Eastern U.S.

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Grocer Checkout Point of Sale Advertising 147

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Shopping Checkout Payment Services Kiosk 301

365 Retail

APRIL 14, 2025

The brand will launch a four-month pop-up at Paddington Station on 18 April, followed by a permanent kiosk at Clapham Junction on 28 April. The new locations form part of the companys strategy to extend its reach in high-footfall, transit-heavy locations. Budwig also reported that group sales were up 7.5%

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Kiosk Location Customer Experience Planning 70

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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Checkout Payment Services Store Layout Kiosk 268

Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. In short, kiosks capture a wide range of analytics about customer behavior, product sales, and kiosk usage.

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Kiosk Payment Services Location Checkout 86

Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. What are the advantages of using kiosks for self-ordering? Do kiosks accept cash?

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Kiosk Payment Services Outdoor Point of Sale 84

Retail TouchPoints

JULY 16, 2020

The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customer experience. Employees can deposit a customer BOPIS order into the automated retail locker, at which point customers are immediately notified that their order is ready for pickup.

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Kiosk Outdoor Fulfillment Customer Experience 191

Retail TouchPoints

NOVEMBER 3, 2021

He noted that Best Buy added ESLs in some locations after COVID forced its stores to close, and that high-performing retailers as a group spend an impressive 843% more on ESLs than other retailers. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

DECEMBER 13, 2022

Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. For instance, brands can use location data to identify certain personas that frequent specific locations and then begin building their audience pool as individuals visit these places.

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Advertising Telecommunications Location Kiosk 278

Frank Mayer

FEBRUARY 22, 2022

The kiosk and display company adds the Gateway bill payment kiosk to its lineup of standard self-service kiosk solutions. GRAFTON, WI – Kiosk and display manufacturer Frank Mayer and Associates, Inc. recently announced the addition of the Gateway kiosk to its line of standard self-service kiosks.

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Kiosk Payment Services Customer Experience Location 75

Retail TouchPoints

AUGUST 21, 2024

Engaging the Senses: A Journey Through Solitude Alternatively, the addition of soothing background music, pleasant scents and tactile materials creates a multi-sensory setting that grounds customers in the present moment, making their shopping experience more immersive.

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Shopping Kiosk Fulfillment Consumer 279

Frank Mayer

MAY 10, 2021

teams with the Illinois-based cannabis dispensary on a self-service kiosk program for the business’s multiple locations. GRAFTON, WI – Consume Cannabis Company, a cannabis retailer that operates seven dispensaries throughout Illinois and Michigan, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc.

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Kiosk Customer Experience Consumer ATS 52

Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

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Shopping Payment Services Visual Merchandising Customer Experience 264

Frank Mayer

JUNE 23, 2021

and GRUBBRR team with The Chicken Shack on a self-service kiosk program for the restaurant chain’s multiple locations. and software provider GRUBBRR to produce self-service kiosks for their restaurants. and software provider GRUBBRR to produce self-service kiosks for their restaurants. Frank Mayer and Associates, Inc.

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Kiosk Customer Experience ATS Location 52

Retail TouchPoints

APRIL 6, 2022

Data-generating technologies can offer a variety of metrics (depending on the specific technology) such as where shoppers are going and how long they spend between specific locations or stores, and can help inform decisions about everything from labor allocation to sales conversion.

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Shopping Promotions Kiosk Location 323

Inside Retail

MAY 31, 2023

Remember to include space for different types of customers including those with a pram, wheelchair or walking frame. Investing in warm, strategically located light can make a huge difference to the atmosphere and mood of the store. Product selection and availability are obviously critical components of the in-store customer experience.

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Store Layout Promotions Customer Experience Marketing 334

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. Smart Carts: A Way for Retailers to ‘Dip Their Toes in’ Smart carts essentially take the self-checkout kiosk and put it on wheels, allowing shoppers to ring up items as they put them in the cart.

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Retail TouchPoints

FEBRUARY 29, 2024

Among other benefits, these types of solutions simplify employee training and make it easier to move associates to different locations as scheduling needs demand. Near-term advancements will address current limitations, enhancing customer experience and retailer security.” Part and parcel of that is headless architecture.

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Point of Sale Merchant Services Payment Services Checkout 262

365 Retail

NOVEMBER 28, 2024

Best In-Store Experience Big Mamma – Barracuda Ixelles Located in Brussels, this Italian restaurant blends authentic cuisine with immersive decor, live music, and unforgettable customer engagement. The post Winners Announced for MAPIC Awards 2024 appeared first on Retail News and Events.

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Kiosk Boutique Location Customer Experience 62

Mass Relators

JANUARY 31, 2024

A new self-service Ohio Bureau of Motor Vehicles Express Kiosk opened at the Medina, Ohio-based retailer’s store at 15412 Detroit Road in Lakewood, letting drivers renew their registration and receive their validation stickers in less than two minutes. “We Today, there are 78 locations throughout the state employing more than 4,700 Ohioans.

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Kiosk Location Customer Experience Marketing 52

Retail TouchPoints

DECEMBER 21, 2023

It’s why retailers have introduced personalized experiences everywhere else on their sites — except, for some reason, checkout. For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics. In-store kiosk? High or low price?

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Checkout Payment Services Kiosk Advertising 278

Retail TouchPoints

FEBRUARY 6, 2023

Implementing new omnichannel technologies at brick-and-mortar locations in particular appears to be a big focus for the year, as retailers look to capitalize on increased footfall to offset smaller basket sizes. Regardless of the method, the result is the demise of the cash wrap as we know it.

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Planning Payment Services Checkout Fulfillment 288

Frank Mayer

SEPTEMBER 20, 2021

Tucson, Arizona-based cannabis dispensaries utilize self-service kiosks to educate customers and. GRAFTON, WI – Tucson, AZ marijuana dispensaries The Downtown Dispensary and D2 Dispensary recently installed in-store self-ordering kiosks to benefit their medical and recreational customers. cut down on wait times.

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Kiosk Customer Experience Location Consumer 52