Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. The new design, built in collaboration with creative firm The General Store, incorporates a “Salon of the Future” idea that will be implemented throughout Just Cuts locations across the country.

Kiosk 260

Kiosk Customer Experience Location Planning 260

Inside Retail

DECEMBER 13, 2023

“We are thrilled to be part of this exciting new chapter at this world-famous location,” Plarre said. Our flagship store has a premium fit out featuring a central internal kiosk with 180-degree access. Chadstone brings us to a total of 80 stores in Victoria with more set to open in 2024.”

Kiosk 264

Kiosk Customer Experience Location Marketing 264

Inside Retail

NOVEMBER 3, 2022

Aside from opening new outlets, the company said it would also renovate over 80 of its existing stores, including improvements in the design, efficiency and functionality of the drive-thru, deliveries, and dining rooms to provide a better customer experience.

Kiosk 246

Kiosk Customer Experience Location Planning 246

Retail TouchPoints

MAY 4, 2023

The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality. AllModern store, where it will allow customers to experience the larger digital catalog in lifelike quality while shopping in a physical location.

Kiosk 257

Kiosk Customer Experience Planning Management 257

Retail TouchPoints

MARCH 22, 2021

Wundermart customers will be able to enter a location, make a purchase and exit without ever needing to scan individual items, while the store will collect the data needed to make the experience — and even the store’s operations — truly autonomous.

Payment Services 296

Payment Services Checkout ATS Kiosk 296

Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For employees, it helps balance out staffing shortages and maintain store standards.

Checkout 221

Checkout Kiosk Customer Experience Location 221

Retail TouchPoints

MAY 26, 2022

Personalization is still a budding strategy for retailers, with new technologies emerging regularly including new mobile app options, location-based in-aisle recommendations, kiosk advances and more. Where should retailers go from here? The best part of personalization (besides the incremental lifts for KPIs!)

Kiosk 157

Kiosk Grocer Shopping Supermarket 157

Retail TouchPoints

OCTOBER 2, 2024

According to a Retail TouchPoints Store Design & Experience survey , brick-and-mortar retailers are investing in holistic brand experiences. It found that more than 60% of retailers focused on multi-purpose technology that is designed to serve both customers and employees. Here are a few trends impacting retail experiences.

Kiosk 238

Kiosk Advertising Consumer Employee Engagement 238

Retail TouchPoints

MARCH 1, 2023

Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers. That partnership has since been expanded chainwide.

Returns 243

Returns ATS Kiosk Customer Experience 243

Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. In short, kiosks capture a wide range of analytics about customer behavior, product sales, and kiosk usage.

Kiosk 86

Kiosk Payment Services Location Checkout 86

Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. What are the advantages of using kiosks for self-ordering? Do kiosks accept cash?

Kiosk 84

Kiosk Payment Services Outdoor Point of Sale 84

Retail TouchPoints

OCTOBER 30, 2024

Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect. Self-service kiosks allow shoppers to take charge. Also, automation plays an important role in IT operations. IT teams today can (and should!)

Payment Services 201

Payment Services Kiosk Customer Experience Management 201

Frank Mayer

FEBRUARY 22, 2022

The kiosk and display company adds the Gateway bill payment kiosk to its lineup of standard self-service kiosk solutions. GRAFTON, WI – Kiosk and display manufacturer Frank Mayer and Associates, Inc. recently announced the addition of the Gateway kiosk to its line of standard self-service kiosks.

Kiosk 75

Kiosk Payment Services Customer Experience Location 75

Frank Mayer

MAY 10, 2021

teams with the Illinois-based cannabis dispensary on a self-service kiosk program for the business’s multiple locations. GRAFTON, WI – Consume Cannabis Company, a cannabis retailer that operates seven dispensaries throughout Illinois and Michigan, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc.

Kiosk 52

Kiosk Customer Experience Consumer ATS 52

Retail TouchPoints

DECEMBER 11, 2024

The primary advantages of ESLs tend to be for the grocers, but with new tech advancements some retailers are using them to improve the customer experience as well, helping smart cart users (and online order pickers) locate products and promotions. Amazon Fresh is clearly well-equipped for just those kinds of CX innovations.

Checkout 219

Checkout Grocer Kiosk Promotions 219

Retail TouchPoints

DECEMBER 13, 2022

Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. For instance, brands can use location data to identify certain personas that frequent specific locations and then begin building their audience pool as individuals visit these places.

Advertising 251

Advertising Telecommunications Location Kiosk 251

Retail TouchPoints

AUGUST 21, 2024

Engaging the Senses: A Journey Through Solitude Alternatively, the addition of soothing background music, pleasant scents and tactile materials creates a multi-sensory setting that grounds customers in the present moment, making their shopping experience more immersive.

Shopping 258

Shopping Kiosk Fulfillment Consumer 258

Frank Mayer

JUNE 23, 2021

and GRUBBRR team with The Chicken Shack on a self-service kiosk program for the restaurant chain’s multiple locations. and software provider GRUBBRR to produce self-service kiosks for their restaurants. and software provider GRUBBRR to produce self-service kiosks for their restaurants. Frank Mayer and Associates, Inc.

Kiosk 52

Kiosk Customer Experience ATS Location 52

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

Shopping 231

Shopping Checkout Payment Services Kiosk 231

Inside Retail

MAY 31, 2023

Remember to include space for different types of customers including those with a pram, wheelchair or walking frame. Investing in warm, strategically located light can make a huge difference to the atmosphere and mood of the store. Product selection and availability are obviously critical components of the in-store customer experience.

Store Layout 334

Store Layout Promotions Customer Experience Marketing 334

Retail TouchPoints

JULY 16, 2020

The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customer experience. Employees can deposit a customer BOPIS order into the automated retail locker, at which point customers are immediately notified that their order is ready for pickup.

Kiosk 148

Kiosk Outdoor Fulfillment Customer Experience 148

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

Checkout 198

Checkout Payment Services Store Layout Kiosk 198

Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

Shopping 229

Shopping Payment Services Visual Merchandising Customer Experience 229

Mass Relators

JANUARY 31, 2024

A new self-service Ohio Bureau of Motor Vehicles Express Kiosk opened at the Medina, Ohio-based retailer’s store at 15412 Detroit Road in Lakewood, letting drivers renew their registration and receive their validation stickers in less than two minutes. “We Today, there are 78 locations throughout the state employing more than 4,700 Ohioans.

Kiosk 52

Kiosk Location Customer Experience Marketing 52

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. Smart Carts: A Way for Retailers to ‘Dip Their Toes in’ Smart carts essentially take the self-checkout kiosk and put it on wheels, allowing shoppers to ring up items as they put them in the cart.

Checkout 242

Checkout Shopping Kiosk Supermarket 242

Retail TouchPoints

APRIL 6, 2022

Data-generating technologies can offer a variety of metrics (depending on the specific technology) such as where shoppers are going and how long they spend between specific locations or stores, and can help inform decisions about everything from labor allocation to sales conversion.

Shopping 258

Shopping Promotions Kiosk Location 258

Retail TouchPoints

FEBRUARY 29, 2024

Among other benefits, these types of solutions simplify employee training and make it easier to move associates to different locations as scheduling needs demand. Near-term advancements will address current limitations, enhancing customer experience and retailer security.” Part and parcel of that is headless architecture.

Point of Sale 208

Point of Sale Merchant Services Payment Services Checkout 208

Retail TouchPoints

NOVEMBER 29, 2023

I’ll need to bring my car because the footprint is so big, but I can go and run half a dozen errands on my list in one location, so that saves me time,” she explained. Enriching Retail with Restaurants and Experiences Beyond core retail curation, landlords and developers need to master their mix of restaurant and entertainment options.

Shopping 234

Shopping Kiosk Consumer Fulfillment 234

Frank Mayer

SEPTEMBER 20, 2021

Tucson, Arizona-based cannabis dispensaries utilize self-service kiosks to educate customers and. GRAFTON, WI – Tucson, AZ marijuana dispensaries The Downtown Dispensary and D2 Dispensary recently installed in-store self-ordering kiosks to benefit their medical and recreational customers. cut down on wait times.

Kiosk 52

Kiosk Customer Experience Location Consumer 52

Retail TouchPoints

MARCH 6, 2024

They also wanted to “go beyond just buying products on shelves and reframing the customer experience. The team went on to launch Street Market , which gives artisans and creators, from jewelers to bakers, artists, candlemakers and other young, independent brands, rentable kiosks where they can sell to consumers.

Shopping 237

Shopping Merchant Services Consumer Kiosk 237

Inside Retail

MARCH 17, 2024

McDonald’s mobile app; its human-less, order-taking kiosks; its digitised menus that change based on trends, the weather and more; and even its generative AI — together, these enable McDonald’s to eke out additional sales and efficiencies worth billions of dollars to the company, which has 40,000 locations in roughly 100 countries.

Kiosk 130

Kiosk Payment Services Inventory Management Location 130

Retail TouchPoints

OCTOBER 6, 2021

We’re even seeing what were previously online-only brands and retailers venturing into the brick-and-mortar space, opening up fixture experiences within other retail spaces ( Shinola did this before opening its own flagship store), or actual physical locations ( Amazon launched Amazon 4-star, Amazon Go, and Presented by Amazon stores).

Shopping 233

Shopping Kiosk Consumer Fulfillment 233

Retail TouchPoints

DECEMBER 21, 2023

It’s why retailers have introduced personalized experiences everywhere else on their sites — except, for some reason, checkout. For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics. In-store kiosk? High or low price?

Checkout 232

Checkout Payment Services Kiosk Advertising 232

Retail Focus

SEPTEMBER 26, 2024

These events are held in various physical locations event after event. The hosting location enjoys various benefits, ranging from a boost in retail revenue to a surge in other areas of the economy. Therefore, it enhances the customer experience regardless of the shopping centre. Let’s explore some major aspects.

Kiosk 130

Kiosk Customer Experience Accessories Location 130

Retail TouchPoints

FEBRUARY 6, 2023

Implementing new omnichannel technologies at brick-and-mortar locations in particular appears to be a big focus for the year, as retailers look to capitalize on increased footfall to offset smaller basket sizes. Regardless of the method, the result is the demise of the cash wrap as we know it.

Planning 240

Planning Payment Services Checkout Fulfillment 240

Retail Customer Experience

MAY 31, 2024

Automated retail, characterized by self-service kiosks and intelligent vending machines, is redefining the traditional shopping experience. This technology not only streamlines operations but also offers retailers the ability to expand their reach, tapping into new markets and locations.

Kiosk 89

Kiosk Shopping Location Marketing 89

Frank Mayer

MARCH 22, 2022

Within the last few years, the buying experience has undergone a season of change. With the return of shopping at brick-and-mortar locations, customers’ new normal has pushed businesses to speed up their transitions into the omnichannel market to better bridge the gap between online and in-store experiences.

Kiosk 80

Kiosk Checkout Returns Customer Experience 80