Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 244

Customer Experience Kiosk Shrinkage Shipping 244

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Retail Customer Experience

JANUARY 30, 2024

Richard Bernans, managing director at Givex, demonstrates the company’s enterprise kiosk solutions for restaurant operators.

Kiosk 96

Kiosk Customer Experience Management ATS 96

Retail TouchPoints

NOVEMBER 18, 2020

However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery. One way Kroger has simultaneously improved the customer experience and safety is through an emphasis on friction-reducing technologies.

Customer Experience 203

Customer Experience Kiosk Clienteling Fulfillment 203

Kuusoft

JANUARY 31, 2024

Searching for innovative ways to elevate customer experiences, optimize operations, and drive revenue? Digital kiosks are powerful tools… The post 4 Benefits of a Digital Kiosk appeared first on The Official Kuusoft Blog.

Kiosk 102

Kiosk Customer Experience Marketing 102

Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. We’re staying true to what our Clients love – quality, simplicity and making sure every visit is a great experience.”

Kiosk 260

Kiosk Customer Experience Location Planning 260

Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

Payment Services 219

Payment Services Kiosk Marketing Inventory Management 219

Retail Customer Experience

SEPTEMBER 14, 2023

Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.

Kiosk 115

Kiosk Grocer 115

Inside Retail

DECEMBER 13, 2023

Our flagship store has a premium fit out featuring a central internal kiosk with 180-degree access. We’ve been operating at Chadstone since 1987 and while the look of the store has changed, the customer experience and products our brand is known for remain the same.

Kiosk 264

Kiosk Customer Experience Location Marketing 264

Retail TouchPoints

MAY 18, 2021

Customers will be able to replace telecom devices such digital TV tuners, SIM cards and telephones, purchase new ones and pick up ordered goods at the self-service store. The store is built around Cleveron’s parcel robot, which includes a standalone kiosk and large customer service screen.

Kiosk 274

Kiosk Telecommunications ATS Customer Experience 274

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Businesses can choose from a range of screens, from large format touchscreens and interactive digital signage to a variety of kiosk and terminal form factors.

Merchant Services 280

Merchant Services Kiosk Point of Sale Department Stores 280

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 246

Checkout Point of Sale Returns Kiosk 246

Retail TouchPoints

MAY 26, 2022

Personalization is still a budding strategy for retailers, with new technologies emerging regularly including new mobile app options, location-based in-aisle recommendations, kiosk advances and more. The best part of personalization (besides the incremental lifts for KPIs!) is the natural feedback loop.

Kiosk 157

Kiosk Grocer Shopping Supermarket 157

Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. What are the advantages of using kiosks for self-ordering? Do kiosks accept cash?

Kiosk 84

Kiosk Payment Services Outdoor Point of Sale 84

Frank Mayer

JULY 30, 2021

teams with Alt36 on a market-ready self-service kiosk that offers a compliant digital payment solution for the cannabis sector. GRAFTON, WI – Alt36, a digital payments provider for the cannabis industry, has partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc. Frank Mayer and Associates, Inc.

Merchant Services 97

Merchant Services Payment Services Kiosk Accounting 97

Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

Kiosk 230

Kiosk Inventory Management Management Accounting 230

Retail TouchPoints

APRIL 18, 2024

Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of 400 pairs of glasses. will have dedicated store associates on hand to provide customers with personalized assistance. The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif.,

Location 225

Location Kiosk Returns Shopping 225

Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. In short, kiosks capture a wide range of analytics about customer behavior, product sales, and kiosk usage.

Kiosk 86

Kiosk Payment Services Location Checkout 86

Retail TouchPoints

MAY 4, 2023

The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality. “Wayfair strongly believes in meeting our customers where they want to shop, whether online or in-person.

Kiosk 257

Kiosk Customer Experience Planning Management 257

Inside Retail

NOVEMBER 3, 2022

Aside from opening new outlets, the company said it would also renovate over 80 of its existing stores, including improvements in the design, efficiency and functionality of the drive-thru, deliveries, and dining rooms to provide a better customer experience.

Kiosk 246

Kiosk Customer Experience Location Planning 246

Inside Retail

SEPTEMBER 1, 2021

It’s no secret that the skincare category has accelerated in recent years and both on- and offline brands have begun investing in physical stores and experiences. In the past year, skincare brand Dermalogica has evolved its bricks-and-mortar offering and launched new kiosks in shopping centres with a focus on treatments and skincare analyses.

Kiosk 246

Kiosk Beauty and Health Customer Experience Consumer 246

Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For customers, it provides the checkout options they’ve come to expect from other retail environments.

Checkout 221

Checkout Kiosk Customer Experience Location 221

Frank Mayer

FEBRUARY 22, 2022

The kiosk and display company adds the Gateway bill payment kiosk to its lineup of standard self-service kiosk solutions. GRAFTON, WI – Kiosk and display manufacturer Frank Mayer and Associates, Inc. recently announced the addition of the Gateway kiosk to its line of standard self-service kiosks.

Kiosk 75

Kiosk Payment Services Customer Experience Location 75

Retail TouchPoints

DECEMBER 21, 2021

A digital queuing system enhances the customer experience — which will be invaluable in the post-COVID era — and increases customer sales. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. Step back from the customer experience and look at queuing in purely operational terms.

Kiosk 283

Kiosk Customer Experience Customer Retention Promotions 283

Retail TouchPoints

OCTOBER 2, 2024

According to a Retail TouchPoints Store Design & Experience survey , brick-and-mortar retailers are investing in holistic brand experiences. It found that more than 60% of retailers focused on multi-purpose technology that is designed to serve both customers and employees. Here are a few trends impacting retail experiences.

Kiosk 238

Kiosk Advertising Consumer Employee Engagement 238

Cisco Retail

MAY 23, 2024

With Cisco Live 2024 quickly approaching, take a few minutes to get up to speed on the exciting activations within the Cisco Customer Experience booth this year. Learn about the ultimate CX AI sweepstake, our AI-powered photo kiosk, live trivia, and more.

Customer Experience 69

Customer Experience Kiosk 69

Retail TouchPoints

JULY 27, 2022

RTP: In what ways have interactive digital signage and kiosks enhanced the customer experience? How do you make the experience fun? Leaning into kiosks, enhancing the customer experience, we’re now showing how we can do personalization where people would scan loyalty app badges.

Consumer 214

Consumer Kiosk Customer Experience Outdoor 214

Frank Mayer

MAY 10, 2021

teams with the Illinois-based cannabis dispensary on a self-service kiosk program for the business’s multiple locations. GRAFTON, WI – Consume Cannabis Company, a cannabis retailer that operates seven dispensaries throughout Illinois and Michigan, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc.

Kiosk 52

Kiosk Customer Experience Consumer ATS 52

Frank Mayer

JANUARY 14, 2022

Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience. As customer experience strategies evolve, omnichannel methods will continue prioritizing the consumer’s demands for ease and accommodation. The buzz term “omnichannel” is nothing new.

Customer Experience 79

Customer Experience Kiosk Checkout Shrinkage 79

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

Planning 222

Planning Customer Experience Markdowns Kiosk 222

Retail TouchPoints

MARCH 22, 2021

Wundermart’s current operations, which are focused on providing shopping opportunities at hotels and offices, let customers grab their desired items, scan each item and pay for them at a self-checkout kiosk.

Payment Services 296

Payment Services Checkout ATS Kiosk 296

Retail Dive

JUNE 5, 2023

Kiosks offer a low-cost way for both retail and restaurant operators to deliver an enhanced customer experience.

Kiosk 75

Kiosk Customer Experience 75

Retail TouchPoints

JUNE 24, 2020

The stores are just so happy to be open, and focused on ensuring they meet regulations relating to social distancing, that most are completely ignoring their queue experience (QX). They are seeing it as something functional as opposed to experiential, missing opportunity and causing negative customer experiences.

Kiosk 282

Kiosk Payment Services Management Point of Sale 282

Frank Mayer

JUNE 23, 2021

and GRUBBRR team with The Chicken Shack on a self-service kiosk program for the restaurant chain’s multiple locations. GRAFTON, WI – The Chicken Shack, a fast casual restaurant chain with 22 locations across Nevada, California, Colorado, Oregon, and Washington, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc.

Kiosk 52

Kiosk Customer Experience ATS Location 52

Retail TouchPoints

DECEMBER 11, 2024

The primary advantages of ESLs tend to be for the grocers, but with new tech advancements some retailers are using them to improve the customer experience as well, helping smart cart users (and online order pickers) locate products and promotions. The kiosk then prints out a label and thats what you scan when you get to checkout.

Checkout 219

Checkout Grocer Kiosk Promotions 219

Retail TouchPoints

MARCH 1, 2023

Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers. That partnership has since been expanded chainwide.

Returns 243

Returns ATS Kiosk Customer Experience 243

Retail TouchPoints

JUNE 10, 2022

Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of this year. Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year.

Checkout 250

Checkout Location Kiosk ATS 250