Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

Planning 285

Planning Customer Experience Markdowns Kiosk 285

Retail TouchPoints

DECEMBER 11, 2024

The primary advantages of ESLs tend to be for the grocers, but with new tech advancements some retailers are using them to improve the customer experience as well, helping smart cart users (and online order pickers) locate products and promotions. The kiosk then prints out a label and thats what you scan when you get to checkout.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

MAY 23, 2024

If consumers are inspired to enter the Coach store after having this virtual experience, they can engage with another AR-powered kiosk that allows them to browse more bags, save their snaps to their phones or share them on social. The display is a conversation starter and certainly fodder for social media.

Customer Experience 332

Customer Experience Boutique Kiosk Consumer 332

Inside Retail

FEBRUARY 8, 2023

Enter digital signage and kiosks, which are transforming the in-store experience and helping retailers deliver a customer experience that matches consumers’ online shopping expectations. To learn more about how to elevate your in-store customer experience get in touch with the Chrome team for a chat.

Kiosk 233

Kiosk Customer Experience Consumer Returns 233

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail Customer Experience

NOVEMBER 12, 2024

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including drive-thru ordering and kiosks.

Kiosk 128

Kiosk Customer Experience 128

Retail TouchPoints

FEBRUARY 4, 2025

In physical stores, AI-driven digitization of the shopping experience will guide customers via interactive kiosks or smartphone apps, seamlessly integrating online and offline channels. For example, an online shopper could describe a product in natural language and receive highly relevant suggestions.

Kiosk 302

Kiosk Grocer Consumer Marketing 302

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Retail TouchPoints

MARCH 13, 2025

In partnership with Inmar Intelligence , Ahold Delhaize will now help CPG brands capture customers attention at the shelf, complementing the partners previous work on personalizing the omnichannel customer experience with digital coupons.

Advertising 147

Advertising Kiosk Promotions Customer Experience 147

Retail TouchPoints

DECEMBER 23, 2024

The brand launched a virtual kiosk within its E.l.f. Beauty Photo credit: E.l.f. Beauty E.l.f. was the first beauty brand to test real-world commerce in Roblox by tapping into the platforms collaboration withWa lmart. experienceon Roblox , where U.S. Pets hoodie as well as a selection of lip balms, sunscreen and other products.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail Customer Experience

JANUARY 30, 2024

Richard Bernans, managing director at Givex, demonstrates the company’s enterprise kiosk solutions for restaurant operators.

Kiosk 96

Kiosk Customer Experience Management ATS 96

Retail TouchPoints

APRIL 10, 2025

Sephoras branding will also be visible on the teams practice jerseys.

Kiosk 147

Kiosk Marketing Social Commerce Store Operations 147

Retail TouchPoints

JULY 22, 2021

Bitcoin Depot ATMs are kiosks that enable users to exchange cash for immediate access to multiple types of cryptocurrency, not just bitcoin. Customers simply insert cash at the kiosk, provide their crypto wallet address and select their choice from among 30+ cryptocurrencies, which will then be sent immediately to their digital wallet.

Payment Services 312

Payment Services Location Kiosk ATS 312

Retail TouchPoints

FEBRUARY 5, 2025

Tools like digital surveys or feedback kiosks can pinpoint issues, enabling managers to make swift adjustments. This immediate response fosters trust and keeps customers engaged. Looking Ahead Managing customer price perception is more than just a short-term fix – it’s a cornerstone of building a loyal customer base.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

Payment Services 246

Payment Services Kiosk Marketing Inventory Management 246

Inside Retail

MARCH 19, 2025

How do leading quick-service restaurants (QSR) like KFC and Shake Shack use data to innovate and elevate their customer experience? Swain described a major shift in the way QSRs approach garnering customer experience data from the beginning of his journey with KFC to the present day.

Customer Experience 130

Customer Experience Kiosk Consumer Management 130

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Businesses can choose from a range of screens, from large format touchscreens and interactive digital signage to a variety of kiosk and terminal form factors.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Cisco Retail

MAY 23, 2024

With Cisco Live 2024 quickly approaching, take a few minutes to get up to speed on the exciting activations within the Cisco Customer Experience booth this year. Learn about the ultimate CX AI sweepstake, our AI-powered photo kiosk, live trivia, and more.

Customer Experience 96

Customer Experience Kiosk 96

Kuusoft

JANUARY 31, 2024

Searching for innovative ways to elevate customer experiences, optimize operations, and drive revenue? Digital kiosks are powerful tools… The post 4 Benefits of a Digital Kiosk appeared first on The Official Kuusoft Blog.

Kiosk 102

Kiosk Customer Experience Marketing 102

Retail TouchPoints

APRIL 18, 2024

Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of 400 pairs of glasses. will have dedicated store associates on hand to provide customers with personalized assistance. The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif.,

Location 264

Location Kiosk Returns Shopping 264

Retail TouchPoints

MAY 4, 2023

The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality. “Wayfair strongly believes in meeting our customers where they want to shop, whether online or in-person.

Kiosk 305

Kiosk Customer Experience Planning Management 305

Retail Customer Experience

FEBRUARY 13, 2025

Discover market disrupting leadership driving the kiosk service and support industry, equip your business with the critical armor for service success, and learn how proactive strategies assist reaching new heights in operational efficiency and customer satisfaction.

Kiosk 102

Kiosk Marketing 102

Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

Kiosk 264

Kiosk Inventory Management Management Accounting 264

Retail TouchPoints

MAY 18, 2021

Customers will be able to replace telecom devices such digital TV tuners, SIM cards and telephones, purchase new ones and pick up ordered goods at the self-service store. The store is built around Cleveron’s parcel robot, which includes a standalone kiosk and large customer service screen.

Kiosk 290

Kiosk Telecommunications ATS Customer Experience 290

Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For customers, it provides the checkout options they’ve come to expect from other retail environments.

Checkout 264

Checkout Kiosk Customer Experience Location 264

Retail Customer Experience

SEPTEMBER 14, 2023

Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.

Kiosk 116

Kiosk Grocer 116

Retail Dive

JUNE 5, 2023

Kiosks offer a low-cost way for both retail and restaurant operators to deliver an enhanced customer experience.

Kiosk 97

Kiosk Customer Experience 97

Retail TouchPoints

MAY 26, 2022

Personalization is still a budding strategy for retailers, with new technologies emerging regularly including new mobile app options, location-based in-aisle recommendations, kiosk advances and more. The best part of personalization (besides the incremental lifts for KPIs!) is the natural feedback loop.

Kiosk 162

Kiosk Grocer Shopping Supermarket 162

Inside Retail

DECEMBER 13, 2023

Our flagship store has a premium fit out featuring a central internal kiosk with 180-degree access. We’ve been operating at Chadstone since 1987 and while the look of the store has changed, the customer experience and products our brand is known for remain the same.

Kiosk 264

Kiosk Customer Experience Location Marketing 264

Retail TouchPoints

JULY 27, 2022

RTP: In what ways have interactive digital signage and kiosks enhanced the customer experience? How do you make the experience fun? Leaning into kiosks, enhancing the customer experience, we’re now showing how we can do personalization where people would scan loyalty app badges.

Consumer 263

Consumer Kiosk Customer Experience Outdoor 263

Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. What are the advantages of using kiosks for self-ordering? Do kiosks accept cash?

Kiosk 84

Kiosk Payment Services Outdoor Point of Sale 84

Frank Mayer

JULY 30, 2021

teams with Alt36 on a market-ready self-service kiosk that offers a compliant digital payment solution for the cannabis sector. GRAFTON, WI – Alt36, a digital payments provider for the cannabis industry, has partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc. Frank Mayer and Associates, Inc.

Merchant Services 97

Merchant Services Payment Services Kiosk Accounting 97

Retail TouchPoints

OCTOBER 2, 2024

According to a Retail TouchPoints Store Design & Experience survey , brick-and-mortar retailers are investing in holistic brand experiences. It found that more than 60% of retailers focused on multi-purpose technology that is designed to serve both customers and employees. Here are a few trends impacting retail experiences.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

MAY 17, 2022

Coinsource kiosks allow consumers to buy and sell bitcoin with U.S. Both Circle K and Walmart also have rolled out crypto ATMs for their customers as well — Circle K partnered with Bitcoin Depot to put ATMs in all 700 of its locations across the U.S. dollars for an 11% fee and receive their bitcoin within minutes.

Location 278

Location Payment Services Kiosk ATS 278

Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. In short, kiosks capture a wide range of analytics about customer behavior, product sales, and kiosk usage.

Kiosk 86

Kiosk Payment Services Location Checkout 86

Retail TouchPoints

JUNE 10, 2022

Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of this year. Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year.

Checkout 304

Checkout Location Kiosk ATS 304