article thumbnail

Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

Retail TouchPoints

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

article thumbnail

The importance of an optimised technology stack for retailers

Inside Retail

As businesses strive to meet customer demands for speed, convenience, and personalised service, an optimised technology stack enables retailers to streamline operations, enhance customer experiences, and scale effectively. Enhanced customer experience: Today’s customers expect quick, transparent, and accurate delivery.

Shipping 147
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How is AI Reshaping the Retail Industry

Retail Gazette

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

article thumbnail

Zalora exec talks immersive retail and personalised customer journeys

Inside Retail

Behind this initiative was the vision of increasing exposure and customer engagement for partner brands, while offering consumers premium products at more accessible prices. “It It facilitates wider brand reach, quicker inventory turnover, and direct engagement, thereby fostering increased brand loyalty.

article thumbnail

Different Things to Consider Outsourcing in Your Retail Business (and Why)

Retail Focus

Inventory Management Efficiently managing inventory is essential for meeting customer demands while minimizing carrying costs. Outsourcing inventory management to experts can optimize stock levels, monitor product trends, and ensure timely replenishments.

article thumbnail

How Digital Workplace Tools Drive Retail Success During the Holiday Season

RETAIL MANAGEMENT SOFTWARE

From improving communication and collaboration to streamlining processes and enhancing customer experiences, digital workplace solutions help retailers remain agile, organized, and customer-focused throughout the holiday rush.

article thumbnail

The four essential functions of a retail POS system

I Vend

This level of flexibility reduces lost sales, maximises inventory turnover and increases customer satisfaction along with revenue and profit. It will help to manage loyalty for example, so that your customers are recognised and rewarded in the same way no matter how and where they shop.