Inside Retail

MARCH 5, 2025

Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency. With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. This pricing agility maximises revenue and can be personalised for customer segments. Instead, the holy grail solution is unified commerce.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Retail TouchPoints

FEBRUARY 17, 2022

The retailer will use the platform to swiftly implement and improve a number of customer-facing innovations, including ship-to-store, same-day-delivery, social commerce and its Virtual Stylist program. In return, fabric will tap Chico’s expertise as an omnichannel boutique retailer to drive its own development and innovations.

Social Commerce 278

Social Commerce Inventory Management Boutique Shipping 278

Retail TouchPoints

JULY 27, 2021

You’ll also need organization-wide teamwork, communication and training to unify your end-to-end operations, from the IT specialists who implement and manage the systems to the store associates who will be instrumental in delivering the best possible customer experiences. You Don’t Know When Items are Out of Stock.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. Creating Joy Amid Uncertainty.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. When it comes to ecommerce, the cost of shipping and returns is another area where a WMS can deliver valuable savings in time and money.

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers.

Fulfillment 331

Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. The digital channel typically had one or more dedicated facilities, which ironically were often planned and managed like an individual additional brick-and-mortar location. Checking inventory in a local store but not placing an order?

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Inside Retail

JUNE 13, 2023

For retailers selling products online across multiple markets on- and off-shore, selecting shipping partners can be a significant pain point in time, cost and convenience. We save our customers time, trouble and money on all their shipping needs,” explains Nicholas Woodward, country manager for Pack & Send Australia. “We

Shipping 246

Shipping Fulfillment Technical Support Inventory Management 246

Retail Focus

MARCH 7, 2025

These technologies are enabling retailers to provide personalized shopping experiences, optimize pricing strategies, and streamline inventory management. Chatbots and Customer Support : AI-powered chatbots provide instant customer service, answering queries and assisting with purchasing decisions 24/7.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. But what does that mean in practice for customers? Here are four of the most common uses of unified commerce in customer journeys.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Independent Retailer

DECEMBER 23, 2022

This is why inventory management is key, especially as retailers look to deal with unsold merchandise after the holidays. “Seemingly overnight, shortages are flipping to inventory surpluses in certain categories. Donate Excess Inventory. Adopt a Probabilistic Model of Inventory Management.

Inventory Management 98

Inventory Management Wholesale Management Markdowns 98

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 321

Fulfillment Inventory Management Returns Point of Sale 321

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. Click here.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 279

Merchant Services Inventory Management Grocer Customer Experience 279

Inside Retail

OCTOBER 4, 2023

Foot Locker recently opened a new high-tech distribution centre in Reno, NV, with a range of features designed to create greater cost efficiencies and cut shipping times across the West Coast by over 50 percent. The post How Foot Locker is stepping up the customer experience with AI appeared first on Inside Retail Australia.

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Inside Retail

OCTOBER 29, 2024

As businesses strive to meet customer demands for speed, convenience, and personalised service, an optimised technology stack enables retailers to streamline operations, enhance customer experiences, and scale effectively. Enhanced customer experience: Today’s customers expect quick, transparent, and accurate delivery.

Shipping 147

Shipping Inventory Management Inventory Turnover Fulfillment 147

Retail TouchPoints

OCTOBER 6, 2023

Accurate demand forecasting is the bedrock of efficient inventory management — a vital logistics function that should be operating at peak performance levels during the holiday shopping season when consumers expect the inventory they want to be available. 1: Demand forecasting. 3: Order accuracy.

Fulfillment 310

Fulfillment Returns Shipping Promotions 310

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

AUGUST 5, 2024

That helped adoption, and it also just runs faster,” than The Paper Store’s previous POS system, which had required three separate logins for POS, inventory queries and ship-to-home functionality. The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

NOVEMBER 18, 2021

The key is investing in real-time inventory. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps.

Supply Chain Management 264

Supply Chain Management Fulfillment Shipping Consumer 264

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

NOVEMBER 20, 2023

This approach to in-store product placement allows employees to easily monitor popular items and acknowledge customers in areas where they are displayed. Optimize inventory management: Like damaged products and shipping errors, theft can negatively impact retail inventory management.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail TouchPoints

JANUARY 20, 2022

Those disruptions, and their ripple effects on shipping, distribution and warehousing, are expected to continue for months to come and into 2022, meaning that decentralization will remain a core strategy for ensuring business continuity. But that’s only part of the story. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. So why do customers delay returns? Embracing trends like bracketing, where customers buy multiple options for size or color and return the rest, opens up new opportunities.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

JANUARY 6, 2021

If I order, for example, 100 radios from the factory and ship them to Los Angeles, they get checked in at Amazon’s warehouse. When I sell one, Amazon is pulling the item from the warehouse shelf and taking care of inventory management, taxes, paperwork — it takes logistics completely off of my business plan.

Fulfillment 290

Fulfillment Shipping Inventory Management Returns 290

Retail TouchPoints

FEBRUARY 10, 2022

Leite’s experience on the show not only amplified her “people-first” leadership philosophy, but also prompted a number of investments to address problems she uncovered while undercover, including: $500,000 on product education for store associates, known as Health Enthusiasts; $1.5 million on inventory management solutions; $1.2

Inventory Management 321

Inventory Management Beauty and Health Management Point of Sale 321

Inside Retail

MARCH 7, 2024

It’s been a gamechanger, not only for our end-mile and fulfilment but also for my approach to inventory management, customer support and data. IR : I know you’re a big proponent of measuring ‘return on shipping and return spend’ (ROSARS). DPN: Absolutely.

Fulfillment 249

Fulfillment Shipping Returns Inventory Management 249

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. Digital Marketing. Fulfillment and Returns.

Wholesale 279

Wholesale Payment Services Fulfillment Returns 279

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Store Layout 306

Store Layout Customer Experience Marketing Inventory Management 306

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 264

Management Marketing Customer Experience Inventory Management 264

M19 Retail

DECEMBER 4, 2024

Here’s a closer look at the transformative impact of mobile pos systems on the retail experience. Enhanced Retail Customer Experience One of the standout benefits of a mobile POS system is the improvement in retail customer experience. With mPOS, sales associates are not bound by a traditional checkout counter.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Retail TouchPoints

APRIL 26, 2022

Our in-house retail technology helps manage these factors on the backend and we also have our own contracted courier team, which allows us to balance supply and demand and overall customer experience. RTP: Rapid delivery services have seen their fastest growth in dense urban areas.

Payment Services 264

Payment Services Drop-Shipping Shipping Inventory Management 264

Retail TouchPoints

DECEMBER 26, 2022

online shoppers expect free two- to three-day shipping.”. Paying exorbitant prices for unprofitable next-day or second-day air shipping or 2. Shipping everything via ground, which results in slow delivery times. Is your inventory going to expand? What are your expectations for speed of delivery and the cost of shipping?

Fulfillment 162

Fulfillment Drop-Shipping Shipping Inventory Management 162

Retail TouchPoints

JANUARY 13, 2023

Personalize the customer experience for added loyalty. With dwindling discretionary spending, consumers will be increasingly cautious about how their money is being spent and the level of customer service received. This works to better inform purchase decisions and makes for happier customers and enhanced brand loyalty.

Returns 289

Returns Consumer Inventory Management Customer Experience 289