Inside Retail

OCTOBER 24, 2024

Building a future-proof tech stack To survive and thrive during Black Friday, retailers must invest in tech solutions that integrate seamlessly with their current systems – inventory management, CRMs, and shipping tools.

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Drop-Shipping Shipping Fulfillment Inventory Management 264

I Vend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Check out our flexible POS, loyalty program and inventory visibility systems. Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

MARCH 11, 2021

Amid this significant shift to online, however, order fulfillment has been a drag on profit margins, according to The New Store Experience Imperatives in High-Touch Retail. The report also identified the need for retailers to create frictionless customer experiences across physical and digital touch points.

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Fulfillment Inventory Management Returns Point of Sale 317

Retail TouchPoints

FEBRUARY 17, 2022

The retailer will use the platform to swiftly implement and improve a number of customer-facing innovations, including ship-to-store, same-day-delivery, social commerce and its Virtual Stylist program. In return, fabric will tap Chico’s expertise as an omnichannel boutique retailer to drive its own development and innovations.

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Social Commerce Inventory Management Boutique Shipping 274

Retail TouchPoints

AUGUST 17, 2022

76% of consumers say convenience is a key priority when selecting a retailer, so an automated inventory management process is a critical component of any growing ecommerce business’ success. Automation provides efficiency by consolidating your backend processes and therefore improves the customer experience.

Payment Services 363

Payment Services Advertising Returns Checkout 363

Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. This pricing agility maximises revenue and can be personalised for customer segments. Instead, the holy grail solution is unified commerce.

Inventory Management 260

Inventory Management Fulfillment Store Layout Specialty Retailers 260

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. How can retailers and brands use unified commerce to transform the customer experience, improve satisfaction, and drive loyalty?

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. New Solutions for Ecommerce Fulfillment (and Returns). As you might imagine, this is incredibly time consuming. Accepting our New Reality.

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Merchant Services Fulfillment Shipping Inventory Management 274

Retail TouchPoints

AUGUST 13, 2024

Financial terms of the deal were not disclosed. With this acquisition, Trove will integrate its resale capabilities, which include store trade-ins, digital trade-ins, returns processing, non-new inventory management and resale site building and management with Recurate’s peer-to-peer expertise, operational network and Shopify integrations.

Inventory Management 273

Inventory Management Returns Management Marketing 273

Inside Retail

OCTOBER 4, 2023

This is a major step up from the previous way of operating, where the customer service team could manually categorise that an item was returned, for instance, but not the reasons behind the return. The post How Foot Locker is stepping up the customer experience with AI appeared first on Inside Retail Australia.

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Customer Experience Returns Inventory Management Planning 130

Retail TouchPoints

OCTOBER 6, 2023

To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communication. 4: Return rates. Returns are an inevitable part of retail. Consider the following six metrics as North Star indicators.

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Fulfillment Returns Shipping Promotions 306

Retail TouchPoints

OCTOBER 4, 2024

It’s understandable that retailers are frustrated by persistently high product return rates, especially for ecommerce purchases ( 15.4% sell it on a marketplace versus reintroducing it into regular inventory). sell it on a marketplace versus reintroducing it into regular inventory). Make return policies crystal clear.

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Returns Inventory Management Consumer Management 260

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. What to Look for in a Data Management Hub A user-friendly interface.

Management 284

Management Inventory Management Returns Fulfillment 284

Retail TouchPoints

AUGUST 13, 2020

Every business has to manage excess capacity and/or inventory: restaurants have excess food and empty tables; hotels and homeowners have vacant rooms; retailers have overstock and returns. Inventory levels will be further exacerbated by a spike in returns. Applying Marketplace Dynamics To Excess Inventory.

Apparel 274

Apparel Inventory Management Finance Returns 274

Retail TouchPoints

JULY 15, 2022

After successfully implementing ship-from-store services, Build-a-Bear and Deck Commerce introduced buy online, pickup in-store (BOPIS) and buy online, return in-store (BORIS) services. The retailer also rolled out single-click capabilities for shipping labels, which made the returns process faster and easier for online shoppers.

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Fulfillment Shipping Inventory Management Location 301

Inside Retail

SEPTEMBER 3, 2024

This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Inventory management Predictive analytics: This helps optimise your stock levels, preventing overstocking and stockouts.

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Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

JANUARY 30, 2023

As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.” Consumers purchase groceries through the Addie’s app or website and then choose a pickup window. of all U.S. grocery sales by 2026, according to Mercatus.

Grocer 307

Grocer Planning Supermarket Inventory Management 307

Independent Retailer

DECEMBER 23, 2022

This is why inventory management is key, especially as retailers look to deal with unsold merchandise after the holidays. “Seemingly overnight, shortages are flipping to inventory surpluses in certain categories. . Donate Excess Inventory. Adopt a Probabilistic Model of Inventory Management.

Inventory Management 82

Inventory Management Wholesale Management Markdowns 82

Retail TouchPoints

JANUARY 13, 2023

When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces. A better bottom line can be achieved by minimizing returns, leveraging user-generated content (UGC) and implementing smart forecasting solutions. In the U.S.,

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Returns Consumer Inventory Management Customer Experience 284

Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. These AI applications range from optimizing pricing and inventory management to fraud prevention.

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Social Commerce Inventory Management Customer Experience Payment Services 260

Inside Retail

OCTOBER 1, 2023

It will enable retailers to understand their customers better and give them better customer experiences,” Taylor told Larter. From a holistic point of view, she explains, the technology will enable the differentiated one-to-one experiences that retailers have been talking about for so long. Aussie brands need to keep up.

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Advertising Inventory Management Customer Experience Marketing 290

Inside Retail

MARCH 7, 2024

Damien Park-Neilson: My journey into e-commerce began unexpectedly, handling returns in a small warehouse for Seko Logistics, which provided a solid foundation in understanding the intricacies of warehousing and end-mile operations. IR : I know you’re a big proponent of measuring ‘return on shipping and return spend’ (ROSARS).

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Fulfillment Shipping Returns Inventory Management 249

Retail TouchPoints

FEBRUARY 20, 2023

Actionable data can also help retailers with inventory management across all locations. If the customer needs more information or help, these systems are particularly good at alerting retail managers to know quickly that a customer service action is needed. distribution strategy.

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Advertising Sporting Goods Returns Inventory Management 246

Retail TouchPoints

AUGUST 5, 2024

For example, if a customer does a product return at the register, and then [the product] gets reintroduced into inventory — all those steps are built into the process now. “Having all functions in one application is extremely beneficial to us; I don’t think we’ve yet capitalized on all those labor savings yet,” said Hewitt.

Inventory Management 261

Inventory Management Point of Sale Promotions Jewelry 261

Inside Retail

FEBRUARY 25, 2024

AI has huge potential in the consumer and retail sector, with its ability to drive better business outcomes, including in customer experience, commercial effectiveness, operational efficiency, and cost optimisation.

Inventory Management 246

Inventory Management Management Consumer Planning 246

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

Shipping 307

Shipping Fulfillment Inventory Management Customer Experience 307

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. Fulfillment and Returns.

Wholesale 274

Wholesale Payment Services Fulfillment Returns 274

Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. Retail companies committed to improving the customer experience have realized they need to stop relying on inventory buffers to ensure items are in stock when they need them. RFID can raise inventory visibility up to 99%.

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Fulfillment Markdowns Inventory Management Customer Experience 281

Retail TouchPoints

JANUARY 6, 2021

The combination of access to many millions of potential customers and the warehousing, fulfillment and returns services bundled under FBA is a powerful one, according to Elder. But if sellers want to establish and nurture relationships with their customers, the Amazon Marketplace is not the place to do it.

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Fulfillment Shipping Inventory Management Returns 284

Retail Assist

OCTOBER 16, 2024

For growing retailers, managing inventory effectively is crucial to customer satisfaction, operational costs and growth potential. This can easily lead to stockouts, excess inventory and other issues that affect both profitability and reputation.

Inventory Management 52

Inventory Management Management Shrinkage Returns 52

Inside Retail

MARCH 3, 2024

DHL Supply Chain is delighted to sponsor the category of Omnichannel Retailer of the Year for retailers in Australia and New Zealand – an accolade that recognises retailers at the forefront of excellence in customer experience. According to Future Market Insights, the returnable packaging market worldwide is set to grow from US$129.7

Inventory Management 130

Inventory Management Customer Experience Returns Management 130

Retail TouchPoints

SEPTEMBER 23, 2022

If you cannot fulfill orders at that rate and ship items with such diligence, your customer experience will suffer. Since the company owns the warehouse, it can customize the size, location, order and inventory management. 3PLs, on the other hand, handle picking, storing, packing, labeling, shipping and returns.

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Fulfillment Shipping Inventory Management Management 328

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Don’t Overspend on Real-Time Inventory Update Frequency.

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Merchant Services Payment Services Promotions Location 282

Retail TouchPoints

FEBRUARY 24, 2022

“People are fed up with being locked into monolithic platforms that are expensive, hard to use, make it difficult to expand your business in different directions and are extremely complicated when it comes to managing the day to day because you need an army of engineers,” said Faisel Masud, CEO of fabric in an interview with Retail TouchPoints. “In

ATS 261

ATS Inventory Management Management Returns 261

Retail Gazette

FEBRUARY 6, 2024

The beginning of the year is traditionally a peak period for returns and 2024 has been no exception, with retailers experiencing a surge in unwanted items being sent back. The trend is being driven by several factors, including the cost-of-living crisis, with returns volumes increasing notably.

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Customer Experience Returns Inventory Management Point of Sale 52

365 Retail

NOVEMBER 28, 2022

Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor to a positive customer experience. In that context, different retail formats functionalities are enhanced, technologies integrated, and their management rethought.

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Customer Experience Management Payment Services Clienteling 98