Retail TouchPoints

JANUARY 30, 2025

From 2018 to 2022, companies that embraced digital leadership saw average annual shareholder returns of 8.1% , compared to 4.9% As AI continues to prove its worth in critical areas like inventory management and security, the pressure to adopt these technologies also is mounting.

Customer Experience 251

Customer Experience Inventory Management Marketing Returns 251

Retail Focus

NOVEMBER 28, 2022

Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor of a positive customer experience. In that context, different retail formats functionalities are enhanced, technologies integrated, and their management rethought.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail Focus

MARCH 7, 2025

These technologies are enabling retailers to provide personalized shopping experiences, optimize pricing strategies, and streamline inventory management. Chatbots and Customer Support : AI-powered chatbots provide instant customer service, answering queries and assisting with purchasing decisions 24/7.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

I Vend

FEBRUARY 6, 2023

This lack of inventory costs retailers an estimated up to 8% of revenue in lost sales. iVend Retail Inventory Management Inventory management drives store efficiency and customer experience. Read about iVend’s smart retail technology for inventory management.

Inventory Management 98

Inventory Management Management Shrinkage Returns 98

Inside Retail

MARCH 5, 2025

For Rebel Sport, a key focus this year will be improving and personalising the online experience using CRO. Likewise, omni-optimisation is a key focus in its mission to provide a seamless customer experience regardless of the channel used to shop, according to Celine Sommacal, e-commerce operations manager.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Enhanced Inventory Management Effective inventory management is vital for retail success.

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

I Vend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Check out our flexible POS, loyalty program and inventory visibility systems. Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

MARCH 11, 2021

Amid this significant shift to online, however, order fulfillment has been a drag on profit margins, according to The New Store Experience Imperatives in High-Touch Retail. The report also identified the need for retailers to create frictionless customer experiences across physical and digital touch points.

Fulfillment 317

Fulfillment Inventory Management Returns Point of Sale 317

Retail TouchPoints

FEBRUARY 17, 2022

The retailer will use the platform to swiftly implement and improve a number of customer-facing innovations, including ship-to-store, same-day-delivery, social commerce and its Virtual Stylist program. In return, fabric will tap Chico’s expertise as an omnichannel boutique retailer to drive its own development and innovations.

Social Commerce 274

Social Commerce Inventory Management Boutique Shipping 274

Retail TouchPoints

AUGUST 17, 2022

76% of consumers say convenience is a key priority when selecting a retailer, so an automated inventory management process is a critical component of any growing ecommerce business’ success. Automation provides efficiency by consolidating your backend processes and therefore improves the customer experience.

Payment Services 363

Payment Services Advertising Returns Checkout 363

Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. This pricing agility maximises revenue and can be personalised for customer segments. Instead, the holy grail solution is unified commerce.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. How can retailers and brands use unified commerce to transform the customer experience, improve satisfaction, and drive loyalty?

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Independent Retailer

DECEMBER 23, 2022

This is why inventory management is key, especially as retailers look to deal with unsold merchandise after the holidays. “Seemingly overnight, shortages are flipping to inventory surpluses in certain categories. . Donate Excess Inventory. Adopt a Probabilistic Model of Inventory Management.

Inventory Management 98

Inventory Management Wholesale Management Markdowns 98

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. New Solutions for Ecommerce Fulfillment (and Returns). As you might imagine, this is incredibly time consuming. Accepting our New Reality.

Merchant Services 274

Merchant Services Fulfillment Shipping Inventory Management 274

Retail TouchPoints

AUGUST 13, 2024

Financial terms of the deal were not disclosed. With this acquisition, Trove will integrate its resale capabilities, which include store trade-ins, digital trade-ins, returns processing, non-new inventory management and resale site building and management with Recurate’s peer-to-peer expertise, operational network and Shopify integrations.

Inventory Management 273

Inventory Management Returns Management Marketing 273

Inside Retail

OCTOBER 4, 2023

This is a major step up from the previous way of operating, where the customer service team could manually categorise that an item was returned, for instance, but not the reasons behind the return. The post How Foot Locker is stepping up the customer experience with AI appeared first on Inside Retail Australia.

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Retail TouchPoints

OCTOBER 6, 2023

To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communication. 4: Return rates. Returns are an inevitable part of retail. Consider the following six metrics as North Star indicators.

Fulfillment 306

Fulfillment Returns Shipping Promotions 306

Retail TouchPoints

OCTOBER 4, 2024

It’s understandable that retailers are frustrated by persistently high product return rates, especially for ecommerce purchases ( 15.4% sell it on a marketplace versus reintroducing it into regular inventory). sell it on a marketplace versus reintroducing it into regular inventory). Make return policies crystal clear.

Returns 260

Returns Inventory Management Consumer Management 260

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. What to Look for in a Data Management Hub A user-friendly interface.

Management 284

Management Inventory Management Returns Fulfillment 284

Retail TouchPoints

AUGUST 13, 2020

Every business has to manage excess capacity and/or inventory: restaurants have excess food and empty tables; hotels and homeowners have vacant rooms; retailers have overstock and returns. Inventory levels will be further exacerbated by a spike in returns. Applying Marketplace Dynamics To Excess Inventory.

Apparel 274

Apparel Inventory Management Finance Returns 274

Retail TouchPoints

JULY 15, 2022

After successfully implementing ship-from-store services, Build-a-Bear and Deck Commerce introduced buy online, pickup in-store (BOPIS) and buy online, return in-store (BORIS) services. The retailer also rolled out single-click capabilities for shipping labels, which made the returns process faster and easier for online shoppers.

Fulfillment 301

Fulfillment Shipping Inventory Management Location 301

Inside Retail

SEPTEMBER 3, 2024

This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Inventory management Predictive analytics: This helps optimise your stock levels, preventing overstocking and stockouts.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

JANUARY 30, 2023

As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.” Consumers purchase groceries through the Addie’s app or website and then choose a pickup window. of all U.S. grocery sales by 2026, according to Mercatus.

Grocer 307

Grocer Planning Supermarket Inventory Management 307

Retail TouchPoints

JANUARY 13, 2023

When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces. A better bottom line can be achieved by minimizing returns, leveraging user-generated content (UGC) and implementing smart forecasting solutions. In the U.S.,

Returns 284

Returns Consumer Inventory Management Customer Experience 284

Inside Retail

OCTOBER 1, 2023

It will enable retailers to understand their customers better and give them better customer experiences,” Taylor told Larter. From a holistic point of view, she explains, the technology will enable the differentiated one-to-one experiences that retailers have been talking about for so long. Aussie brands need to keep up.

Advertising 290

Advertising Inventory Management Customer Experience Marketing 290

Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. ChainDrives seamless order fulfillment platform, for example, enables retailers to meet customer demands without friction, which is crucial to customer satisfaction.

Inventory Management 52

Inventory Management Payment Services Fulfillment Customer Experience 52

Retail TouchPoints

FEBRUARY 20, 2023

Actionable data can also help retailers with inventory management across all locations. If the customer needs more information or help, these systems are particularly good at alerting retail managers to know quickly that a customer service action is needed. distribution strategy.

Advertising 246

Advertising Sporting Goods Returns Inventory Management 246

Retail TouchPoints

AUGUST 5, 2024

For example, if a customer does a product return at the register, and then [the product] gets reintroduced into inventory — all those steps are built into the process now. “Having all functions in one application is extremely beneficial to us; I don’t think we’ve yet capitalized on all those labor savings yet,” said Hewitt.

Inventory Management 261

Inventory Management Point of Sale Promotions Jewelry 261

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. These AI applications range from optimizing pricing and inventory management to fraud prevention.

Social Commerce 260

Social Commerce Inventory Management Customer Experience Payment Services 260

Inside Retail

MARCH 7, 2024

Damien Park-Neilson: My journey into e-commerce began unexpectedly, handling returns in a small warehouse for Seko Logistics, which provided a solid foundation in understanding the intricacies of warehousing and end-mile operations. IR : I know you’re a big proponent of measuring ‘return on shipping and return spend’ (ROSARS).

Fulfillment 249

Fulfillment Shipping Returns Inventory Management 249

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

Shipping 307

Shipping Fulfillment Inventory Management Customer Experience 307

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. Fulfillment and Returns.

Wholesale 274

Wholesale Payment Services Fulfillment Returns 274

Inside Retail

MARCH 3, 2025

DHL Supply Chain demonstrates how advanced automation, real-time inventory visibility, and sustainable practices can create a seamless and personalised customer experience across all channels, beginning at the very heart of the supply chain. One of the more crucial value-added services is efficient returns management.

Inventory Management 130

Inventory Management Returns Customer Experience Management 130

Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. Retail companies committed to improving the customer experience have realized they need to stop relying on inventory buffers to ensure items are in stock when they need them. RFID can raise inventory visibility up to 99%.

Fulfillment 281

Fulfillment Markdowns Inventory Management Customer Experience 281

Inside Retail

FEBRUARY 25, 2024

AI has huge potential in the consumer and retail sector, with its ability to drive better business outcomes, including in customer experience, commercial effectiveness, operational efficiency, and cost optimisation.

Inventory Management 246

Inventory Management Management Consumer Planning 246