Retail TouchPoints

JULY 13, 2020

Inventory management starts — and only starts — with a warehouse management system (WMS). In practice, most out-of-box WMSs are not capable of managing the volume and complexity of workloads required in today’s retail environment. Theoretically. Set Default Levels Using Demand Prediction.

Inventory Management 204

Inventory Management Management Promotions Customer Experience 204

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

JANUARY 15, 2024

Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 312

Loss Prevention Planning Customer Experience Inventory Management 312

Inside Retail

FEBRUARY 23, 2025

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. This example illustrates how robots can enhance customer service in a retail setting.

Inventory Management 130

Inventory Management Customer Experience Fulfillment Loss Prevention 130

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

Payment Services 110

Payment Services Inventory Management Management Customer Experience 110

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 263

Inventory Management Customer Experience Fulfillment Shopping 263

Retail TouchPoints

JANUARY 30, 2023

As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.” Consumers purchase groceries through the Addie’s app or website and then choose a pickup window.

Grocer 312

Grocer Planning Supermarket Inventory Management 312

Retail TouchPoints

NOVEMBER 30, 2022

Amazon Web Services (AWS) has announced a preview of AWS Supply Chain, a new application designed to help businesses increase supply chain visibility to make faster, more informed decisions that can mitigate risks, lower costs and improve the customer experience. AWS Supply Chain is available in preview in U.S.

Supply Chain Management 278

Supply Chain Management Inventory Management Management Location 278

Retail TouchPoints

SEPTEMBER 1, 2023

JCPenney is upgrading merchandising tools and supply chain operations to improve product availability as well as the overall fulfillment experience. New inventory management systems, among other tools, will support more accurate decision-making and efficiency, so the retailer can cater to customers’ unique needs.

Planning 260

Planning Merchant Services Inventory Management Consumer 260

Retail TouchPoints

AUGUST 29, 2024

Most retailers are now rolling out RFID inventory management use cases like receiving, adjustments and cycle counting via handheld reader. Each time a unit of inventory isn’t actually where the Order Management System (OMS) or store system expects it to be, retailers risk diminishing their customer experience.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Independent Retailer

DECEMBER 23, 2022

This is why inventory management is key, especially as retailers look to deal with unsold merchandise after the holidays. “Seemingly overnight, shortages are flipping to inventory surpluses in certain categories. Donate Excess Inventory. Adopt a Probabilistic Model of Inventory Management.

Inventory Management 98

Inventory Management Wholesale Management Markdowns 98

Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. This pricing agility maximises revenue and can be personalised for customer segments. Instead, the holy grail solution is unified commerce.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Retail TouchPoints

SEPTEMBER 18, 2020

Within web sites and native mobile apps, there are now chatbots, live chats, product reviews, real-time feedback surveys and more — all creating new data points that must be properly managed and monitored to optimize the customer experience. This is what we call True Digital Customer Experience.

Consumer 340

Consumer Customer Experience Inventory Management Management 340

Retail TouchPoints

JUNE 10, 2022

Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of this year. Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year.

Checkout 304

Checkout Location Kiosk ATS 304

Retail TouchPoints

DECEMBER 13, 2024

This gap between intention and execution is not only creating frustrating customer experiences but also squandering valuable opportunities to enhance engagement. To harness QR codes’ full potential, retailers must refrain from hasty adoption and instead develop a comprehensive, customer-centric approach to QR technology.

Payment Services 263

Payment Services Customer Experience Inventory Management Promotions 263

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

JANUARY 13, 2023

Lululemon is in the process of rolling out a cloud-based RFID inventory management solution to its 600+ stores globally that will help the retailer optimize its in-store product assortments.

Inventory Management 289

Inventory Management Fulfillment Planning Management 289

Retail TouchPoints

MARCH 16, 2023

The retailer plans to utilize the AI-powered solution to provide greater visibility into club conditions and drive deeper business insights. More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

Wholesale 279

Wholesale Location ATS Inventory Management 279

Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

Customer Experience 289

Customer Experience Inventory Management Marketing Consumer 289

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Inside Retail

OCTOBER 4, 2023

Earlier this year, Foot Locker unveiled a plan to drive long-term growth in the business by investing in new store formats and technology, right-sizing its retail footprint, embracing sneaker culture and deepening its relationship with customers. Now we have a little button that [you can ask], ‘What’s the HR policy on this?’

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Retail TouchPoints

FEBRUARY 10, 2022

It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. As Leite shares at the end of the episode, she plans to triple the company’s revenue over the next five years. million on inventory management solutions; $1.2

Inventory Management 321

Inventory Management Beauty and Health Management Point of Sale 321

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

Clienteling 213

Clienteling Inventory Management Checkout Fulfillment 213

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations.

Checkout 268

Checkout Payment Services Store Layout Kiosk 268

Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. These AI applications range from optimizing pricing and inventory management to fraud prevention.

Social Commerce 263

Social Commerce Inventory Management Customer Experience Payment Services 263

I Vend

JANUARY 13, 2022

Planned returns – the growth of online shopping has dramatically increased returns. Shoppers deliberately over-order, use their home as the changing room, and plan to return the sizes/colours they don’t want to keep. But managing refunds can be costly and time-consuming.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

Kiosk 264

Kiosk Inventory Management Management Accounting 264

Retail TouchPoints

OCTOBER 3, 2023

When it came to inventory planning and optimization, stores were planned, allocated and/or replenished, and transacted with their customers entirely separately from the digital channel. Brian Kinsella is Manhattan Associates ’ SVP of Product Management.

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

AUGUST 5, 2024

“For example, if a customer does a product return at the register, and then [the product] gets reintroduced into inventory — all those steps are built into the process now. Additionally, Jumpmind built an inventory management tool into the POS, so we can transfer product, receive product and do cycle counts — it’s all baked in now.”

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. The most difficult question to answer when planning around a transformative investment in the warehouse, like a WMS, is, “why now?”

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

NOVEMBER 20, 2023

This approach to in-store product placement allows employees to easily monitor popular items and acknowledge customers in areas where they are displayed. Optimize inventory management: Like damaged products and shipping errors, theft can negatively impact retail inventory management.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail TouchPoints

AUGUST 19, 2024

A Flight Path for Innovation Ikea went through a rigorous testing phase for the drone technology at a distribution center in Winterslag, Belgium, and is planning to deploy the drones in more locations over the next year, prioritizing Europe and North America. this summer.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Inside Retail

FEBRUARY 25, 2024

AI has huge potential in the consumer and retail sector, with its ability to drive better business outcomes, including in customer experience, commercial effectiveness, operational efficiency, and cost optimisation. The 2024 Australian Retail Outlook is out now.

Inventory Management 246

Inventory Management Management Consumer Planning 246

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. According to NRF’s 2024 Retail Technology report, over 75% of retailers are planning significant investments in technology to enhance their operations this year.

Inventory Management 52

Inventory Management Payment Services Fulfillment Customer Experience 52

Retail TouchPoints

JUNE 20, 2024

Leaders can restrict, block and require approval for certain product categories with an eligible Business Prime plan; and Integrated quoting: Business customers can generate custom quotes for Amazon Business bulk orders as well as other suppliers via third-party e-sourcing and e-procurement platforms.

Accounting 264

Accounting Inventory Management Management Shopping 264

Retail TouchPoints

MARCH 15, 2024

Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management. Opportunities for digital shelf optimization heavily depend on the changes on competitors’ shelves and how customers react to them. How can Web Scraping Help?

Inventory Management 264

Inventory Management Telecommunications Location Marketing 264