Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. This helps retailers optimise inventory levels, staffing, and promotions for smoother operations and waste reduction. It also allows retailers to tailor pricing at an individual level.

Inventory Management 162

Inventory Management Markdowns Checkout Customer Experience 162

Retail Focus

NOVEMBER 28, 2022

In an omnichannel retail environment, each retail format becomes an active contributor of a positive customer experience. In that context, different retail formats functionalities are enhanced, technologies integrated, and their management rethought. Adopting pop-up stores is ideal to test and experience the brand.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Digital transformation has emerged as a necessity for businesses to stay competitive and thrive in the modern market. It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service.

Payment Services 110

Payment Services Inventory Management Management Customer Experience 110

Retail TouchPoints

AUGUST 4, 2023

Micro markets are one of the key self-service options that are becoming increasingly popular in airports. Micro markets also offer simple and secure payment options, allowing tourists to pay with their credit card and not have to worry about taking out or exchanging cash.

Payment Services 246

Payment Services Kiosk Marketing Inventory Management 246

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 261

Management Marketing Customer Experience Inventory Management 261

Retail TouchPoints

OCTOBER 2, 2024

Market transitions and technology advancements are changing the fuel and convenience space, with more EVs and less gas, leading to the repurposing of these assets into grocery and convenience stores. This extended downtime presents a unique opportunity for operators to enhance the customer experience.

Inventory Management 268

Inventory Management Management Customer Experience Accounting 268

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Inventory Management 268

Inventory Management Wholesale Supermarket Customer Experience 268

Retail Focus

MARCH 7, 2025

The e-commerce industry has experienced rapid growth and transformation in recent years, driven by technological advancements, changing consumer preferences, and global market shifts. These technologies are enabling retailers to provide personalized shopping experiences, optimize pricing strategies, and streamline inventory management.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

Retail TouchPoints

MAY 15, 2023

Developing Personalized Experiences From a technical perspective, a lot of work is required of marketing and developers to build content for smart speakers. Owning the Conversation Brands running a smart-speaker experience on a monolithic legacy platform can run into a few issues that specifically hamper marketing teams.

Marketing 259

Marketing Inventory Management Consumer Shopping 259

Retail TouchPoints

MARCH 5, 2025

Target also plans to modernize its core inventory management system with AI-powered technology designed to improve reliability and reduce out-of-stocks.

Planning 175

Planning Inventory Management Consumer Shopping 175

Retail TouchPoints

OCTOBER 14, 2021

To say everyone is worn out is probably an understatement, and by all accounts marketers in particular are feeling the pressure — a staggering 70% of marketing executives said the pandemic has left them “completely exhausted,” according to a new report from Accenture Interactive. Forget About Personalization, Focus on Relevancy.

Marketing 293

Marketing Promotions Consumer Customer Experience 293

Retail TouchPoints

NOVEMBER 30, 2022

Amazon Web Services (AWS) has announced a preview of AWS Supply Chain, a new application designed to help businesses increase supply chain visibility to make faster, more informed decisions that can mitigate risks, lower costs and improve the customer experience.

Supply Chain Management 273

Supply Chain Management Inventory Management Management Location 273

Retail TouchPoints

MAY 21, 2024

This capability enables retailers to understand their current operations, anticipate future trends and adapt strategies accordingly, ensuring they remain agile and responsive to the ever-changing market demands. Furthermore, understanding customer interaction with merchandise helps tailor personalized marketing strategies.

Inventory Management 261

Inventory Management Payment Services Store Layout Promotions 261

Retail TouchPoints

OCTOBER 20, 2022

Collectively, the VUSION suite of services are designed work together to promote agility, sustainability and an improved customer experience.

Inventory Management 273

Inventory Management Promotions Customer Experience Management 273

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Enhanced Inventory Management Effective inventory management is vital for retail success.

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

Retail TouchPoints

SEPTEMBER 18, 2020

Within web sites and native mobile apps, there are now chatbots, live chats, product reviews, real-time feedback surveys and more — all creating new data points that must be properly managed and monitored to optimize the customer experience. This is what we call True Digital Customer Experience.

Consumer 339

Consumer Customer Experience Inventory Management Management 339

Inside Retail

NOVEMBER 27, 2024

.” The limitations of working with a single courier impacted customer satisfaction, as customers in remote areas faced longer wait times and a lack of real-time tracking. “We We can now onboard new couriers as needed, giving us a diverse range of delivery options to better serve our customers.”

Fulfillment 130

Fulfillment Shipping Inventory Management Customer Experience 130

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 307

Loss Prevention Planning Customer Experience Inventory Management 307

Independent Retailer

DECEMBER 23, 2022

This is why inventory management is key, especially as retailers look to deal with unsold merchandise after the holidays. “Seemingly overnight, shortages are flipping to inventory surpluses in certain categories. Donate Excess Inventory. Adopt a Probabilistic Model of Inventory Management.

Inventory Management 98

Inventory Management Wholesale Management Markdowns 98

Retail TouchPoints

AUGUST 13, 2024

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks.

Markdowns 306

Markdowns Loss Prevention Customer Experience Inventory Management 306

Retail TouchPoints

JUNE 13, 2023

Agility in a dynamic market: Another key challenge is ensuring agility in our technology strategy. The retail market is highly dynamic, with changing customer expectations, emerging technologies and evolving business models. This involves personalized product recommendations, marketing messages and customer service.

Customer Experience 284

Customer Experience Inventory Management Marketing Consumer 284

Retail TouchPoints

DECEMBER 13, 2024

This gap between intention and execution is not only creating frustrating customer experiences but also squandering valuable opportunities to enhance engagement. To harness QR codes’ full potential, retailers must refrain from hasty adoption and instead develop a comprehensive, customer-centric approach to QR technology.

Payment Services 260

Payment Services Customer Experience Inventory Management Promotions 260

Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. This pricing agility maximises revenue and can be personalised for customer segments. Instead, the holy grail solution is unified commerce.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Inventory management. from 2023 to 2030.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s FAS has entered a strategic partnership with solution provider fabric to improve its speed-to-market for initiatives designed to accelerate growth. Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company.

Social Commerce 274

Social Commerce Inventory Management Boutique Shipping 274

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Inside Retail

MARCH 5, 2025

For Rebel Sport, a key focus this year will be improving and personalising the online experience using CRO. Likewise, omni-optimisation is a key focus in its mission to provide a seamless customer experience regardless of the channel used to shop, according to Celine Sommacal, e-commerce operations manager.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

MARCH 15, 2024

Publications about marketing often invoke the comparison of a digital shelf with a physical one. After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. While customers come to browse the physical shelf, your digital shelf goes to the customer.

Inventory Management 261

Inventory Management Telecommunications Location Marketing 261

Retail TouchPoints

AUGUST 13, 2024

Trove , a key player in the branded resale and customer trade-in space, has acquired full-service resale platform Recurate to solidify its position in the evolving and ever-expanding recommerce market. Recurate’s Griffin added: “Our combined services will provide brands a breadth of resale models and program design.

Inventory Management 273

Inventory Management Returns Management Marketing 273

Tokinomo

MAY 20, 2024

Empower Your Employees with Data-Driven Decision Making: Delivering an exceptional retail experience is paramount. It's not just about offering great products; it's about crafting an environment where customers feel valued and engaged.

Shopping 264

Shopping Inventory Management Management Customer Experience 264

Inside Retail

OCTOBER 1, 2023

Amie Larter of Inside Retail talked with Karlie Taylor, marketing manager at unified commerce platform Shopline, for this month’s Retail Untangled podcast series. She hopes AI will lead to more conversations between retailers and customers – and a higher average order value. “In How can we get our messages read and responded to?

Advertising 290

Advertising Inventory Management Customer Experience Marketing 290

Inside Retail

OCTOBER 4, 2023

Streamlining processes Retailers are increasingly exploring how AI technology can be used to improve their business operation, from stock and inventory management, to product design and personalised customer experiences. Now we have a little button that [you can ask], ‘What’s the HR policy on this?’

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Retail TouchPoints

AUGUST 17, 2021

From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI. In physical stores, we’re seeing AI used to improve the customer experience. For shoppers, AI helps improve the customer experience.

Checkout 301

Checkout Payment Services Customer Experience Inventory Management 301

Inside Retail

SEPTEMBER 3, 2024

Retailers are integrating AI with bricks-and-mortar shops and online platforms to give the shopping experience a remarkable transformation, enhancing both customer satisfaction and operational efficiency. Personalised recommendations: You can tailor marketing and product suggestions based on purchase history and browsing behaviour.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

AUGUST 17, 2022

Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. Email marketing. “Email marketing for ecommerce businesses is, without a doubt the most cost-effective way to advertise. But then it fell to 12.2%

Payment Services 363

Payment Services Advertising Returns Checkout 363

365 Retail

JANUARY 9, 2025

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont.

Inventory Management 98

Inventory Management Marketing Management Promotions 98

Independent Retailer

NOVEMBER 15, 2024

The scope of management includes the physical store, website, company social media, inventory, personnel and marketing. Management is aimed not only at increasing sales, but also at building customer loyalty and reducing costs. Trained staff do not waste working time and create a positive experience for customers.

Management 105

Management Wholesale Visual Merchandising Promotions 105