Remove Customer Experience Remove Inventory Management Remove Location
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How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

For our customers it’s all about breadth.” Hot Topic has found that predictability β€” not necessarily speed β€” is among the most important aspects of the customer experience. Additionally, its products are often delicate and heavy, which makes getting delivery right paramount for a good customer experience.

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Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences

Retail TouchPoints

Understanding the products shoppers tend to buy in a single basket can lead to co-merchandising opportunities that not only drive incremental sales, but also increase convenience for customers by reminding them of complimentary items they may otherwise forget to buy. Better inventory management means better business operations, period.

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Walmart Canada Rolls Out AI-Powered Out-of-Stock Detection to All Locations

Retail TouchPoints

It also empowers our associates with cool tech that makes a big difference in the way they are able to work and provide the best possible customer experience.”. Walmart also has built out its inventory management capabilities at its U.S.

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BJ’s Wholesale Club to Power Up Shelf-Scanning Robots at All Locations

Retail TouchPoints

BJ’s will use this real-time data to enable faster restocking, help associates and shoppers to quickly locate products and improve inventory tracking. The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. β€œWe

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Dollar General to Trial 100% Self-Checkout Stores at 200 Locations

Retail TouchPoints

Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year. Self-checkout provides customers with another flexible and convenient checkout solution, while also driving greater efficiencies for our store associates,” said Owens on the earnings call.

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Managing retail touchpoints for a positive customer experience

Retail Focus

In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context. Brands ensure a frictionless journey β€œfrom and to”, at any time, from any location and through any device or touchpoint. . Retail formats in an omnichannel context ensure a seamless experience .

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Vallarta Tests In-Store Robots to Monitor Store Safety and Out-of-Stocks

Retail TouchPoints

California-based Vallarta Supermarkets is piloting autonomous robots in five locations in Fresno, Kern, Los Angeles and San Bernadino counties to support employees by identifying in-store hazards. The retailer will test inventory management technology in a sixth store.