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The Rise of Micro Markets in Airports

Retail TouchPoints

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

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7 Ways Big-Box Retailers Can (Painlessly) Move into Wireless Retail

Retail TouchPoints

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

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Dollar General to Trial 100% Self-Checkout Stores at 200 Locations

Retail TouchPoints

Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of this year. As a result of the success of self-checkout and popularity with customers, we have recently launched a pilot of stores that are entirely self-checkout.

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Grocery’s Future: Retail Media Integration Across In-Store and Online Channels 

Retail TouchPoints

Understanding that not all customers have smartphones or access to computers to access digital-only deals, the company introduced Savings Stations across its brick-and-mortar locations.

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Circle K Will Retrofit Stores To Pilot Autonomous Checkout

Retail TouchPoints

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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How Edge Computing Enables the Retail Store of the Future

Retail TouchPoints

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

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JB Hi-Fi’s omnichannel success: How the brand connects online and in-store

Inside Retail

The brands website is designed to help shoppers find what you need, and staff get training on systems so they can help customers effectively. These digital tools aren’t just about convenience; they also provide opportunities for data collection and analysis, which can be used to further improve the customer experience.