Inside Retail

AUGUST 15, 2021

Online shopping has surged by 30 percent since the pandemic began and the share of e-commerce as a purchasing platform is continuing to grow. Retailers confronted with a substantial number of online returns need to approach the problem not from a cost and logistics perspective, but from the vantage point of an end-to-end customer experience.

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Returns Home Furnishings Customer Experience Wholesale 246

Retail TouchPoints

OCTOBER 9, 2020

With the COVID-19 pandemic escalating the adoption of online shopping across all categories, the home goods sector in particular has seen a notable spike in ecommerce. Social shopping also has been a major source of traffic for the brand, and has increased significantly year-over-year.

Home Furnishings 264

Home Furnishings Payment Services Promotions Accounting 264

Storis

AUGUST 31, 2020

I found out that the shopping journey for buying furniture was very different than my normal mobile purchases of clothing or shoes. Even though my journey to find new sofas started with my normal shopping habit of browsing online, I knew this purchase was going to require more thorough research.

Home Furnishings 52

Home Furnishings Shopping Consumer Customer Experience 52

Retail TouchPoints

JANUARY 24, 2023

[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

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Home Furnishings Advertising Consumer Customer Experience 279

Inside Retail

MAY 13, 2021

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. The brand builds on GRBA’s House cooking, dining and entertaining stores with the introduction of bed linen, bath and living ranges.

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Home Furnishings Planning Customer Experience Marketing 246

Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. Retail is positioned for a transformative reinvention of the guest experience. They simply shop.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Inside Retail

MARCH 5, 2024

This means customers will be able to place an order online conveniently for products across the full Ikea range, with the option to pick them up from Cannington. These actions ensure our co-workers can remain focused on ‘value-add’ engagements for customers. This story first appeared in the 2024 Australian Retail Outlook.

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Planning Shopping Home Furnishings Payment Services 130

Retail TouchPoints

FEBRUARY 17, 2021

Electronics and appliances as well as furniture and home furnishing stores both marked double-digit increases over the previous month. Online sales continued to track gains as well, growing another 11% in January as consumers continued to turn to digital channels in lieu of shopping in stores. These saw a 6.9%

Home Furnishings 147

Home Furnishings Returns Customer Experience Consumer 147

Retail TouchPoints

JULY 2, 2020

Eric Hutchinson, Founder of Resident , talked about how the direct-to-consumer seller and distributor of mattresses used its algorithms to identify those customers most likely to be more comfortable with in-person shopping and direct them to retail partners’ stores. Resident Leverages Data To Deliver Customers To Retailers.

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Home Furnishings Consumer Customer Experience Returns 264

Retail TouchPoints

MARCH 15, 2021

Every retailer knows the value of a great shopping experience, but actually delivering on this promise can be a tricky challenge — particularly online. Several retail leaders recently discussed key strategies behind loyalty-generating experiences, during the What Makes Creating Meaningful Experiences for Your Sh o ppers So Hard?

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Home Furnishings Wholesale Fashion Shopping 246

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.

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Home Furnishings Merchant Services Supermarket Social Commerce 241

Retail TouchPoints

OCTOBER 1, 2024

This allows guests to experience products from Samsung as well as lighting from Philips Hue and Nanoleaf , roller shades by Eve , Aqara curtain drivers and other smart home devices from Kasa firsthand. ” Simplifying the Smart Home Shopping Experience Ashley and Samsung plan to roll out the experience in more stores in the future.

Home Furnishings 147

Home Furnishings Consumer Shopping Planning 147

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 68

Customer Experience Payment Services Home Furnishings Fulfillment 68

Retail TouchPoints

OCTOBER 9, 2020

With the COVID-19 pandemic escalating the adoption of online shopping across all categories, the home goods sector in particular has seen a notable spike in ecommerce. Social shopping also has been a major source of traffic for the brand, and has increased significantly year-over-year.

Home Furnishings 162

Home Furnishings Payment Services Promotions Accounting 162

Retail TouchPoints

OCTOBER 5, 2022

Beyond Yoga’s Los Angeles pop-up experience Photo courtesy of Beyond Yoga. Despite their temporary nature, pop-up shops are intended to make a lasting impression on visitors through offering extraordinary consumer journeys. Home furnishings and accessories brand Sundays launched a Los Angeles pop-up experience Sept.

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Home Furnishings Consumer Planning Shopping 245

Retail Gazette

OCTOBER 7, 2024

Dunelm is set to open its first central London store inside the capital’s Westfield White City shopping centre. The homeware retailer’s 4,500sq ft space will open this winter, offering an easy-to-shop environment in a high footfall location as it looks to boost its presence in the capital.

Home Furnishings 98

Home Furnishings ATS Location Customer Experience 98

Storis

MAY 1, 2024

Even if you are a home furnishings retailer that converts most of your revenue in your physical stores, your website plays a critical role in driving store traffic. However, there is greater conversion power in the digital Shopping Cart than meets the eye. The most obvious is through a straightforward eCommerce Conversion.

Shopping 52

Shopping Payment Services Home Furnishings Checkout 52

Storis

AUGUST 8, 2018

Even if you are a home furnishings retailer that converts most of your revenue in your physical stores, your website plays a critical role in driving store traffic. However, there is greater conversion power in the digital Shopping Cart than meets the eye. . The most obvious is through a straightforward eCommerce Conversion.

Shopping 52

Shopping Home Furnishings Payment Services Checkout 52

365 Retail

MARCH 17, 2023

As the UK heads towards the spring and an enhanced bank holiday season, millions of consumers have revealed they are planning to go shopping on the forthcoming Bank Holiday weekends. These shoppers are more likely than ever to do this with friends and combine shopping with other leisure pursuits.

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Home Furnishings Department Stores Promotions Customer Experience 95

Retail TouchPoints

DECEMBER 9, 2020

Additionally, through the adoption of 3D printing technology using agricultural waste from corn husks, sugar cane and sugar beet as materials, the company minimizes carbon emissions and toxic byproducts while creating an upcycled collection of sustainable home furnishings. Raub: At Model No., That’s why Model No.

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Home Furnishings Accessories Shipping Consumer 191

A1 Retail

MARCH 17, 2023

YouGov study commissioned by Gekko finds millions planning shopping spree ‘Retail as leisure’ as consumers combine shopping with eating out and socialising As the UK heads towards the spring and an enhanced bank holiday season, millions of consumers have revealed they are planning to go shopping on the forthcoming Bank Holiday weekends.

Home Furnishings 87

Home Furnishings Department Stores Promotions Customer Experience 87

Storis

FEBRUARY 18, 2019

This brings us to our third pillar of the Boston Retail Partners 2019 POS/Customer Engagement Survey, seamless customer experience. Consumers are constantly shopping, researching, and purchasing via their mobile devices, online, or in-stores.

Home Furnishings 52

Home Furnishings Kiosk Customer Experience Point of Sale 52

Storis

JUNE 5, 2022

The ultimate goal of a furniture retail business is to convert a guest into a loyal customer of your brand. But furniture shopping journeys aren’t always straightforward. How can your home furnishings website help you get there? In fact, lack of price clarity is a top reason for shopping cart abandonment.

Home Furnishings 52

Home Furnishings Payment Services Checkout Accounting 52

Storis

MAY 17, 2024

Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer. It takes 12 positive customer experiences to make up for one negative experience. Customers’ time is precious.

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Customer Retention Home Furnishings Payment Services Customer Experience 52

Storis

DECEMBER 2, 2024

An intuitive mobile point of sale system is your opportunity to empower your sales team, collect a wealth of data, and elevate the customer experience. Mobile POS systems can reduce checkout times by up to 70%, streamlining the shopping experience and leaving customers with a positive impression.

Payment Services 59

Payment Services Home Furnishings Point of Sale Customer Experience 59

Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Top AI Trends in Customer Service by Zendesk. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. 4 Strategic Approaches to Customer Journey Mapping by Jennifer Torres.

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Customer Experience Home Furnishings Returns Consumer 62

365 Retail

OCTOBER 7, 2024

The 4,500 sq ft store will be located within Westfield London , Europe’s largest shopping and leisure destination, offering an exciting opportunity for Dunelm to extend its reach to Londoners and visitors alike. The brand has grown significantly from its origin as a market stall in Leicester to become a leading name in home furnishings.

Home Furnishings 64

Home Furnishings Visual Merchandising Location Shopping 64

Indigo 9 Digital

JUNE 9, 2022

There are many different theories about how the in-store shopping experience will change over the next decade. Scanning QR codes as you shop to retrive product information is another feature of in-store shopping you will see more of. Personalized shopping recommendations. Picture of Amazon Style. Fast shipping.

Payment Services 96

Payment Services Home Furnishings Shopping Location 96

Storis

FEBRUARY 23, 2020

Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer. It takes 12 positive customer experiences to make up for one negative experience. Customers’ time is precious.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Clienteling 52

Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. These frontrunners align with the need for compelling campaigns to entice customers. They simply shop.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

V Count

NOVEMBER 17, 2022

Retail sales in shopping malls across the world are expected to grow according to Reuters, Economic Times, Trading Economics, and a number of other reliable research companies and data providers. Hence pops up the question of how your shopping mall can survive the upcoming turbulence and come out stronger than ever.

Shopping 52

Shopping Home Furnishings Department Stores Customer Experience 52

Storis

JULY 12, 2022

As we continue STORIS NextGen’s evolution, we share the Top 5 Areas of ROI your peers have found through our web-based, mobile solution for home furnishings retail. Areas of ROI span revenue increases , workflow efficiencies , greater customer acquisition , and stronger brand reputations.

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Home Furnishings Checkout Payment Services Fulfillment 52

Storis

SEPTEMBER 21, 2021

While home furnishings retailers face unprecedented challenges, our industry has a history of resilience. Currently, the effects of production halts, labor shortages, raw material delays, and logistical challenges are compounded in the home furnishings industry. Lead Time Management. Vendor Diversification.

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Home Furnishings Shipping Inventory Management Outdoor 52

Storis

DECEMBER 2, 2024

These are strong indicators that the housing market will gain momentum, benefiting retailers as these buyers furnish their new homes. Why Retail Executives Should Be Optimistic The housing market and the home furnishings industry are intrinsically linked. It’s important to make a great first impression.

Marketing 64

Marketing Finance Home Furnishings Customer Retention 64

Wiser

SEPTEMBER 15, 2020

In 2017, Target announced that it would partner with Google on an initiative that would allow consumers to shop at the retailer via Google Express. People who owned a Google Home system would be able to integrate that system with Target’s payment card, REDcard. They could shop, get support, and more via voice search.

Payment Services 78

Payment Services Home Furnishings Consumer Returns 78

Storis

FEBRUARY 6, 2019

The Boston Retail Partners 2019 POS/Customer Engagement Survey identifies how retailers are faring in the quest to ensure the four key pillars of customer experience are in place to deliver Unified Commerce. Personalization is a critical component to optimizing a customer’s shopping experience.

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Suggestive Selling Home Furnishings Customer Experience Promotions 40

Indigo 9 Digital

MAY 27, 2022

In line with IKEA’s ongoing digital transformation customers can also scan merchandise using IKEA’s app and then pay at a cashier. At this store customers can also use IKEA’s app to scan a product’s QR code to add the item to their online shopping cart to have the item delivered or available for pick up. Food to lure you in.

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Home Furnishings Fulfillment Location Customer Experience 52