Remove Customer Experience Remove Home Furnishings Remove Planning
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IKEA Planning Studio Concept Heads West With Two Los Angeles Stores

Retail TouchPoints

IKEA will expand options for urban customers on the West Coast with two planning studios in the Los Angeles area set to open in spring 2022: one in Long Beach and a second in a yet-to-be-determined location. Shoppers will be able to book appointments with design specialists to help with both planning and ordering home furnishings.

Planning 298
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Ikea Owner Takes Stake in New Fifth Avenue Office Tower, Plans NYC Store

Retail TouchPoints

Ingka Investments will hold a one-third stake in the project alongside preferred equity components and full ownership of the building’s prime retail space, an 80,000 -square-foot store with a corner entrance on Fifth Avenue where Ingka plans to put an Ikea “customer meeting point.” in a statement. . in a statement.

Planning 279
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IKEA shares a first update on the development of its new Brighton store

A1 Retail

The new IKEA store in Brighton will focus on providing locally relevant, functional, and sustainable home furnishing solutions, inspired by the regions distinct local identity. This process builds a deep understanding of local needs and aspirations, allowing for a tailored customer experience that means no two IKEA stores are the same.

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Ikea U.S. Launches Virtual Interior Design Service for Consumers and Businesses

Retail TouchPoints

The Ikea designer and customer will then communicate through three virtual, one-on-one sessions, via the Ikea website and videoconferencing, to develop an inspirational mood board, floor plan, elevations, detailed 3D renderings, lighting plan, curated product list, home furnishing tips and material suggestions.

Consumer 275
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Retail Sales Drop 0.6% in November, but NRF Expects Flat Return Rate Despite Higher Sales

Retail TouchPoints

decline, furniture and home furnishings stores reported a 2.6% Nearly 44% of survey respondents indicated they planned to hire more staff to handle returns during the holiday season, and 71% of these retailers intend to add staff specifically for stores. Certain areas were hit harder than others. Department stores saw a 2.9%

Returns 290
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IKEA U.S. Introduces New Loyalty Benefits Through IKEA Family

Retail TouchPoints

In May 2022, IKEA franchisor Ingka Group revealed its plan to invest more than €3 billion ( $3.16 IKEA is courting its customers with new programs and benefits during a time when customer loyalty is decreasing, as 30% of customers are likely to try a new brand. This latest push by IKEA U.S. in a statement. “By

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A Generational Analysis of Today’s Home Improvement Customers

Retail TouchPoints

For brands and retailers, that translates to taking the time to explain the process for home improvement projects and providing content that dives into the details on major home furnishings purchases. Be prepared to show off your offerings through elevated customer experiences.