Retail Gazette

OCTOBER 7, 2024

Unibail-Rodamco-Westfield UK leasing director Kate Orwin added: “Continuing our commitment to creating best-in-class destinations and exceptional customer experiences, we are delighted to welcome Dunelm to Westfield London. The home furnishings retailer reported sales were up 4.5% during the 26 weeks to 30 December.

Home Furnishings 98

Home Furnishings ATS Location Customer Experience 98

Retail TouchPoints

DECEMBER 9, 2020

Turning the page with our beloved catalog is in fact a natural process since media consumption and customer behaviors have changed. In order to reach and interact with the many people, we will keep inspiring with our home furnishing solutions in new ways.”.

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Home Furnishings Marketing Management Customer Experience 218

Retail TouchPoints

OCTOBER 1, 2024

This allows guests to experience products from Samsung as well as lighting from Philips Hue and Nanoleaf , roller shades by Eve , Aqara curtain drivers and other smart home devices from Kasa firsthand.

Home Furnishings 147

Home Furnishings Consumer Shopping Planning 147

Retail TouchPoints

SEPTEMBER 16, 2022

The concept uses AR, AI and machine learning to help customers outline updates and improvements to existing furniture from the company by redesigning products using new IKEA parts. . “At in a statement. “By

Home Furnishings 263

Home Furnishings Location Planning ATS 263

Retail TouchPoints

OCTOBER 27, 2021

The shops will focus on providing inspiration and smart home solutions for city living as part of IKEA’s efforts to better meet the needs of its California customers. Shoppers will be able to book appointments with design specialists to help with both planning and ordering home furnishings.

Planning 298

Planning Home Furnishings Marketing Location 298

Retail TouchPoints

MARCH 17, 2022

For brands and retailers, that translates to taking the time to explain the process for home improvement projects and providing content that dives into the details on major home furnishings purchases. Be prepared to show off your offerings through elevated customer experiences.

Home Furnishings 306

Home Furnishings Shipping Outdoor Consumer 306

Inside Retail

AUGUST 15, 2021

Retailers confronted with a substantial number of online returns need to approach the problem not from a cost and logistics perspective, but from the vantage point of an end-to-end customer experience. This personalised experience builds trust and confidence not only in the purchase but in the retailer, who delivered it.

Returns 246

Returns Home Furnishings Customer Experience Wholesale 246

VMS

DECEMBER 8, 2022

The store’s interiors are inspired by the industrial architecture of Marimekko’s textile printing factory in Helsinki, with traditional retail display fixtures replaced by “carefully selected design gems from different decades and distinct material choices,” the fashion and home furnishings retailer said in a release.

Home Furnishings 85

Home Furnishings Returns Fashion Customer Experience 85

Storis

MAY 17, 2024

Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer. It takes 12 positive customer experiences to make up for one negative experience.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Customer Experience 52

Retail TouchPoints

FEBRUARY 17, 2021

Electronics and appliances as well as furniture and home furnishing stores both marked double-digit increases over the previous month. Every major category saw spending increases, including the food and drink establishments hit hard by the pandemic. These saw a 6.9%

Home Furnishings 147

Home Furnishings Returns Customer Experience Consumer 147

Inside Retail

MARCH 5, 2024

MV: The customer experience is the absolute priority and remains at the forefront of our transformation. Each week, we receive more than 10,000 customer reviews through different channels, which informs the actions we take as a business. IR : What are some of the retail fundamentals that you think are worth remembering?

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Planning Shopping Home Furnishings Payment Services 130

Retail TouchPoints

APRIL 15, 2021

YoY; Furniture and home furnishings stores: Up 5.9% For instance, clothing and accessory store sales were up 18.3% month-over-month seasonally adjusted, and up 104.6% unadjusted YoY. Results in other categories included: Sporting goods stores: Up 23.5% month-over-month, up 78.2% month-over-month, up 49.6% month-over-month, up 32.4%

Home Furnishings 290

Home Furnishings Sporting Goods Merchandise Store Accessories 290

Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. These frontrunners align with the need for compelling campaigns to entice customers.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail TouchPoints

SEPTEMBER 17, 2020

unadjusted year-over-year; Furniture and home furnishings stores : Up 2.1% Individual sales results from the retail sectors NRF examined for August include: Clothing and clothing accessory stores: Up 2.9% month-over-month seasonally adjusted but down 23.5%. month-over-month seasonally adjusted and up 0.4%

Home Furnishings 260

Home Furnishings Sporting Goods Merchandise Store Accessories 260

Retail TouchPoints

JANUARY 24, 2023

[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

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Home Furnishings Advertising Consumer Customer Experience 279

Storis

MAY 1, 2024

Powerful Conversion Tools It’s not a secret that the customer purchasing model is non-linear. Even if you are a home furnishings retailer that converts most of your revenue in your physical stores, your website plays a critical role in driving store traffic.

Shopping 52

Shopping Payment Services Home Furnishings Checkout 52

Storis

DECEMBER 12, 2022

A Key Home Furnishings Technology Trend. Technology acceleration matters to your home furnishings retail business. Your customers expect a wide variety of technology applications to play a role in the retail experience your brand delivers. Why Does Extensibility Matter to You as a Home Furnishings Retailer?

Home Furnishings 52

Home Furnishings Inventory Management Management Point of Sale 52

Inside Retail

MAY 13, 2021

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. The brand builds on GRBA’s House cooking, dining and entertaining stores with the introduction of bed linen, bath and living ranges.

Home Furnishings 246

Home Furnishings Planning Customer Experience Marketing 246

Storis

MARCH 19, 2024

My name is Jake Egan, and I am the Senior Manager of Consulting Services for STORIS, the leading home furnishings ERP solutions provider. I am pleased to share STORIS’ proven process for ERP software implementations tailored specifically for the home furnishings retail industry.

Home Furnishings 52

Home Furnishings Management Planning Accounting 52

Retail TouchPoints

MAY 30, 2023

For over 50 years, Bouclair has been committed to offering our customers not only stylish and affordable home furnishings, but also a personalized and enjoyable shopping experience,” said Peter Goldberg, President and CEO of Bouclair in a statement. “As

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Home Furnishings Clienteling Inventory Management Fulfillment 296

Storis

JUNE 5, 2022

Whether a customer buys online, in-store, or from both channels at different times, what matters at the end of the day is that they ultimately become a happy customer. How can your home furnishings website help you get there? Make it easy for customers to shop with you. Yet, the numbers don’t lie.

Home Furnishings 52

Home Furnishings Payment Services Checkout Accounting 52

365 Retail

OCTOBER 7, 2024

Westfield Welcomes Dunelm Kate Orwin , Leasing Director UK at Unibail-Rodamco-Westfield , shared her thoughts on Dunelm’s arrival: “Continuing our commitment to creating best-in-class destinations and exceptional customer experiences, we are delighted to welcome Dunelm to Westfield London.

Home Furnishings 62

Home Furnishings Visual Merchandising Location Shopping 62

365 Retail

MARCH 17, 2023

These are some of the findings of a new research report commissioned by creative customer experience marketing agency Gekko and carried out by YouGov. The most popular sectors for retail visits are home improvement (DIY, garden centre) at 22%, fashion (21%), homeware/ home furnishings (16%) and department stores, 14%.

Home Furnishings 95

Home Furnishings Department Stores Promotions Customer Experience 95

Storis

DECEMBER 12, 2022

A Key Home Furnishings Technology Trend Let’s set the stage for retail technology extensibility. Technology acceleration matters to your home furnishings retail business. Your customers expect a wide variety of technology applications to play a role in the retail experience your brand delivers.

Home Furnishings 52

Home Furnishings Customer Experience Management Consumer 52

A1 Retail

MARCH 17, 2023

These are some of the findings of a new research report commissioned by creative customer experience marketing agency Gekko and carried out by YouGov. The sociable modern retail experience The survey also revealed more about the modern retail experience and what shoppers are expecting from their visits to High Streets and Malls.

Home Furnishings 87

Home Furnishings Department Stores Promotions Customer Experience 87

Retail TouchPoints

DECEMBER 31, 2021

Kotlyar predicted that remote consultations with associates will expand beyond apparel into the electronics and home furnishings verticals. FaceTime and texting are becoming the way that retail employees will provide customer service to customers,” she noted.

Home Furnishings 312

Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience. “For

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Home Furnishings Payment Services Promotions Accounting 264

Retail Focus

AUGUST 18, 2021

Called the “Home Experience of Tomorrow”, the transformation includes an innovative new design and incorporates new technology, new ways to shop, and a focus on emotional and empowering customer experiences. The essence of retail is to serve people. Open meeting places are designed to encourage interaction and community.

Home Furnishings 64

Home Furnishings Fulfillment Customer Experience Management 64

Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Top AI Trends in Customer Service by Zendesk. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. 4 Strategic Approaches to Customer Journey Mapping by Jennifer Torres.

Customer Experience 61

Customer Experience Home Furnishings Returns Consumer 61

Storis

APRIL 19, 2024

Retail leaders can take advantage of Webhooks to accelerate automation in their home furnishings retail operations and build scalable data-driven workflows. Webhooks are a powerful tool for data automation for retailers seeking to build intricate and timely customer experiences. What Is a Webhook?

Payment Services 52

Payment Services Home Furnishings Fulfillment Customer Experience 52

Storis

APRIL 8, 2024

Retail leaders can take advantage of Webhooks to accelerate automation in their home furnishings retail operations and build scalable data-driven workflows. Webhooks are a powerful tool for data automation for retailers seeking to build intricate and timely customer experiences. What Is a Webhook?

Payment Services 52

Payment Services Home Furnishings Fulfillment Customer Experience 52

Retail TouchPoints

DECEMBER 6, 2021

Additionally, the end result is a set of 2D imagery that can inspire — but that still doesn’t offer quite the same experience as seeing an actual piece on display in a showroom.

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Drop-Shipping Home Furnishings Shipping Management 264

Storis

SEPTEMBER 21, 2021

While home furnishings retailers face unprecedented challenges, our industry has a history of resilience. Currently, the effects of production halts, labor shortages, raw material delays, and logistical challenges are compounded in the home furnishings industry. Lead Time Management. To learn more, contact us at 1.888.4.STORIS

Home Furnishings 52

Home Furnishings Shipping Inventory Management Outdoor 52

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.

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Home Furnishings Merchant Services Supermarket Social Commerce 241

Storis

JULY 12, 2022

As we continue STORIS NextGen’s evolution, we share the Top 5 Areas of ROI your peers have found through our web-based, mobile solution for home furnishings retail. Areas of ROI span revenue increases , workflow efficiencies , greater customer acquisition , and stronger brand reputations.

Home Furnishings 52

Home Furnishings Checkout Payment Services Returns 52

Retail TouchPoints

MARCH 15, 2021

If you’re looking at things like home furnishings and beauty, they’re in a much better place than fashion, footwear, etc. I think there’s definitely something there, it’s just going to take some time for the other verticals time to catch up.”.

Home Furnishings 246

Home Furnishings Wholesale Fashion Shopping 246

Storis

FEBRUARY 18, 2019

Today’s customer journey occurs across multiple channels requiring retailers to provide a seamless personalized experience. This brings us to our third pillar of the Boston Retail Partners 2019 POS/Customer Engagement Survey, seamless customer experience.

Home Furnishings 52

Home Furnishings Kiosk Customer Experience Point of Sale 52