Inside Retail

SEPTEMBER 20, 2022

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. Grocers must once again focus on the fundamentals of meeting (or exceeding) customer expectations to ensure they continue to win and retain customers.

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Grocer Fulfillment Promotions Management 243

Retail TouchPoints

JULY 22, 2022

grocers to offer same-day delivery, including Walgreens , Albertsons Cos. The grocery delivery space has become crowded as more and more retailers become involved, and many services are experimenting with different ways of standing out from the crowd. Uber Eats has since entered partnerships with multiple major U.S. and Costco.

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Customer Experience Merchant Services Inventory Management Grocer 278

Retail TouchPoints

MARCH 4, 2025

Well-trained employees can handle questions and alleviate concerns, making customers more comfortable with the changes. Many grocers in Europe, where this is more common, roll out dynamic pricing gradually, starting with foundational tools like electronic shelf labels (ESLs). with most grocers using them in limited regions or stores.

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Grocer Advertising Management Marketing 216

Retail TouchPoints

MARCH 6, 2024

As a locally owned-and-operated grocer, it’s impactful for Canseco’s to provide our customers with the ability to shop online, so they can access fresh groceries and discover new products for same-day delivery throughout New Orleans.”

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Grocer Fulfillment Supermarket Marketing 269

Retail TouchPoints

APRIL 1, 2025

Filling a grocery cart is perhaps the one retail experience we all share on a regular basis, more than shopping for clothes, tools or any other retail category. Why is marrying up the in-store and online grocery shopping experience the next big thing in grocery? grocers are valued at $8.5 boasting 365 locations.

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Grocer Checkout Point of Sale Advertising 147

Retail TouchPoints

JULY 13, 2022

However, if IoT-compatible temperature and humidity labels are placed on each of those pallets, the grocer can leverage the solution to confirm that the fish were not exposed to irreversible damage. Streamlined Compliance for Improved Customer Service.

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Customer Experience Consumer Grocer Management 292

Retail TouchPoints

FEBRUARY 4, 2025

As Director of Global Retail Strategy and Solutions, Paul Tepfenhart is responsible for shaping Google Cloud sglobal retail strategy, helping retailers unlock the power of the cloud, data and AI to drive value and improve customer experiences.

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Kiosk Grocer Consumer Marketing 302

Retail TouchPoints

MARCH 7, 2025

This is the online grocers first entry into on-demand delivery via a third-party app. FreshDirect works directly with local farmers, fishermen, growers, distillers and food manufacturers to streamline the supply chain, ensuring products reach customers faster up to seven days fresher than traditional grocery stores.

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Grocer Fulfillment Customer Experience 232

Retail TouchPoints

SEPTEMBER 29, 2020

Last Mile Autonomous Delivery ( LMAD ) , a startup launched by EIT Digital , has developed a software platform to operate multiple types of autonomous delivery robots (ADRs). Following a test in Paris last year, LMAD recently successfully operated it in Finland.

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Grocer Marketing Planning ATS 279

Retail TouchPoints

OCTOBER 10, 2024

Paul area since 1983, offering naturally raised meats, locally sourced organic produce, hard-to-find specialty products, and more from all 11 locations; Mar-Val Food Stores : A family-owned grocer focused on supporting rural communities across California, Mar-Val Food Stores offers delivery from its nine locations; Geissler’s Supermarket : A family-owned (..)

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Grocer Supermarket Location Marketing 263

Retail Gazette

APRIL 10, 2025

Deliveroo has launched a new white label solution, named Deliveroo Express, designed for grocers and retailers in the UK and Ireland, enabling them to offer rapid, on-demand delivery through their own online channels.

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Grocer Fulfillment Supermarket Checkout 116

Tokinomo

FEBRUARY 15, 2023

The way products are displayed, organized, and promoted can influence customer behavior and drive sales. Retail merchandising is a critical aspect of the grocery industry that can greatly impact the success of a store.

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Grocer Promotions Customer Experience Retail Marketing 246

Retail TouchPoints

JULY 27, 2022

To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs. With that in mind, here is a look at five strategies that can help grocers optimize online integration of their grocery store.

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Payment Services Grocer Fulfillment Shipping 264

Retail TouchPoints

MAY 3, 2023

million new customers the grocer attracted that year. While inflation is undoubtedly driving unprecedented demand for affordable groceries, we know that once customers experience the Aldi difference, they keep shopping with us, even when the economy improves,” said Jason Hart, CEO of Aldi U.S. in a statement. .

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Grocer Planning Location Customer Experience 272

Retail TouchPoints

JUNE 3, 2022

PowerReviews is providing the technology and services to support the reviews, including the ability for the brands to syndicate their user-generated content to related product pages on Albertsons’ sites to help ensure a consistent shopping experience. in a statement.

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Grocer Customer Experience Planning Shopping 304

Retail TouchPoints

JUNE 13, 2024

However, this void also presents a significant opportunity for grocers. With customers increasingly returning to in-store shopping, grocery stores are now in a prime position to reclaim and expand their share of the alcohol market. They also collect first-party data from each interaction, which is incredibly valuable for grocers.

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Marketing Grocer Consumer Promotions 269

Retail TouchPoints

MARCH 18, 2021

What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

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Fulfillment Grocer Inventory Management Customer Experience 246

Retail Gazette

AUGUST 16, 2024

The data and analytics company said in order to secure its position in the UK food and grocery market as the third biggest grocer, Asda must “redefine itself with a clear differentiation from discounters”. Without immediate action, it risks dropping out of the coveted “big three” position even sooner.” last month.

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Grocer Checkout Customer Experience Planning 118

Retail TouchPoints

FEBRUARY 24, 2023

It’s clear how important customer experience, visibility and multiple fulfillment options are to Coles, and we are determined to transform their vision into reality,” said Guy Bloch, CEO of Bringg in a statement. “We

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Supermarket Management Grocer Fulfillment 276

Retail Gazette

NOVEMBER 26, 2024

Earlier this month, the grocer reported a drop in quarterly sales and warned of a £100m spike in its tax bill following changes announced in the government’s latest budget. This includes boosting availability, enhancing the customer experience, and investing in value.

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Grocer Supermarket Returns Customer Experience 116

Retail Gazette

FEBRUARY 5, 2025

The company stressed that chair Allan Leighton urgently needed to resolve the grocer’s operational issues. ” It comes as Leighton has made a series of early indications of how he plans to restore the grocers performance, including appointing former Asda execs and spearheading the reintroduction of Rollback and Asda Price.

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Grocer Supermarket Customer Experience Marketing 85

Retail TouchPoints

APRIL 19, 2022

The retailer will use the Pensa solution to visually scan products in all categories, affording near-real-time access to data that’s valuable both to the grocer and its CPG partners. Regional Twin Cities grocery chain Lunds & Byerlys has invested in an AI-powered platform to monitor on-shelf inventories across its 28 locations.

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Grocer Customer Experience Management Location 278

Retail Gazette

DECEMBER 14, 2023

The grocer plans to replace self-service with more employee-manned checkouts and pay points across stores, under its ongoing store renovation programme. Retail Gazette explores why Booths is going against the grain, why shoppers have such a love-hate relationship with self-service, and whether more grocers could scrap them.

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Checkout Grocer Supermarket Shopping 126

Retail Gazette

JANUARY 26, 2025

Related Story Iceland throws 600-jobs lifeline to Sainsburys and Morrisons workers 24/01/2025 x 8:55 AM At Sainsburys, Kasoulis played a key role in improving both the digital and physical offerings, as well as enhancing the customer experience. Under her leadership, the grocer’s Tu Clothing brand saw a 1.3%

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Supermarket Grocer Fashion Customer Experience 105

Retail TouchPoints

APRIL 18, 2024

Gopuff has partnered with Misfits Market , an online grocer dedicated to reducing food waste that delivers to Gopuff’s microfulfillment centers nearly every day, while Grubhub will work with Mercato , an online marketplace for independent grocery stores with more than 950 retailers across the country. .

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Grocer Fulfillment Marketing Consumer 264

Retail TouchPoints

MARCH 25, 2025

Were creating an even more attractive offering for advertisers to easily stay connected with customers wherever they choose to shop among Instacarts growing network of retail sites powered by Carrot Ads, which will now include one of the Midwests largest grocers.

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Advertising Fulfillment Grocer Finance 147

Retail TouchPoints

JULY 5, 2022

The good news is that one of the best ways to boost ecommerce profits is to do something most retailers already are focused on — develop a great digital customer experience. The ordering in grocery is the secret sauce of leading digital grocers. Why is Ecommerce Profitability So Elusive? “The

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Merchant Services Shipping Customer Experience Grocer 323

Retail TouchPoints

DECEMBER 25, 2020

Many grocers tend to think too big-picture when it comes to finding solutions for increasing labor costs. In reality, some of the easiest ways to decrease labor costs offer tangible, efficient and adaptable solutions that grocers can implement almost immediately.

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Grocer Management Checkout Shopping 271

Retail TouchPoints

FEBRUARY 20, 2025

Were building our technology for our retailer partners to help them compete with much, much, much larger players and grocers.

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Grocer Shopping Consumer Management 191

Retail Gazette

NOVEMBER 26, 2024

Leighton helmed Asda from 1996 to 2001 and is credited with turning around the struggling chain, alongside current M&S chair Archie Norman – pulling the grocer from the brink of insolvency to orchestrating its bumper £6.7bn sale to Walmart in 1999.

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Supermarket Returns Grocer Customer Experience 105

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Merchant Services Inventory Management Grocer Customer Experience 279

Retail Customer Experience

JUNE 27, 2023

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

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Grocer Consumer Customer Experience Marketing 111

Retail TouchPoints

JANUARY 21, 2022

grocers Kroger and Albertsons already operate their own media networks, and a growing number of retailers in other verticals have done the same, including Walmart , Target , AutoZone and Lowe’s. .

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Advertising Grocer Customer Experience Management 278

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash.

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Planning Grocer Wholesale Payment Services 277

Retail TouchPoints

AUGUST 6, 2020

Xu added that the expansion into grocery deliveries was on its roadmap before the pandemic, but that stay-at-home orders that drove unprecedented adoption of home delivery from restaurants and grocers accelerated those plans.

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Merchant Services Marketing Grocer Fulfillment 321

Retail TouchPoints

MAY 7, 2024

In grocery we have five of the top 10 grocers. As an example, I live in Minneapolis; we have everyone from Aldi , which is a big national grocer, to Hy-Vee , which is a regional grocer, and Lunds & Byerlys , which is Minneapolis-based. In pets we have both Petco and PetSmart.

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Merchant Services Grocer Fulfillment Sporting Goods 278

Retail TouchPoints

MAY 5, 2023

The Sprouts website and app are also powered by Instacart Platform , which is Instacart’s technology suite for grocers. We’re seeing so much growth in the retail media space, as these networks provide a huge opportunity for retailers to open new revenue streams, enhance the customer experience and increase loyalty.”

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