Retail TouchPoints

MAY 3, 2023

Brick-and-mortar stores will continue to be important distribution nodes in the omnichannel experience, so taking the steps toward linking sustainability efforts to the customer experience will ultimately grow brand value and move us toward a more sustainable future.

Visual Merchandising 244

Visual Merchandising Consumer Inventory Management Customer Experience 244

Retail TouchPoints

JANUARY 9, 2025

These little details that someone notices, or not, create that experience by taking you back to a memory and tying it to the outdoors. That transformative impact fulfills The North Faces goals for the flagship location, which opened on Londons Regent Street in late March 2024.

Outdoor 237

Outdoor Fulfillment Consumer Location 237

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 196

Loss Prevention Visual Merchandising Store Operations Fulfillment 196

Retail TouchPoints

DECEMBER 18, 2024

The retailers partnership with VusionGroup will include a suite of Vusion 360 solutions, including: Multicolor ESLs that can support remote price changes and are equipped with flashing LEDs to guide associates doing online order fulfillment or replenishing shelves; Captana Computer Vision and AI inventory management technology in center store and fresh (..)

Inventory Management 222

Inventory Management Management Marketing Fulfillment 222

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.” customer experience).

Loss Prevention 262

Loss Prevention Visual Merchandising Sporting Goods Store Operations 262

Retail TouchPoints

APRIL 12, 2023

This concept is really like peanut butter and jelly, where we can fulfill the needs of a bathing suit brand like Frankies Bikinis , who can sign up for a six-month contract within that box. We want that ‘box’ to be part of our portfolio, but we always want it to be filled with a great brand.

Customer Experience 304

Customer Experience Shopping Consumer Fulfillment 304

Retail TouchPoints

OCTOBER 16, 2024

warehouse to support faster on-demand fulfillment via Uber Eats ; and deployed an automated traceability network to help ensure food safety. “In In February 2024 Save A Lot brought retail media capabilities to its network of 800 independently owned and operated stores.

Supermarket 243

Supermarket Fulfillment Location Consumer 243

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 241

Customer Experience Shipping Location Promotions 241

Retail TouchPoints

FEBRUARY 9, 2022

Our advice is that if you’re taking over an empty storefront or some other mall space and you can do a design that transforms the space using vinyl wraps, loose fixturing and various types of visual merchandising, you can often create a pop-up without needing a new permit.

Visual Merchandising 249

Visual Merchandising Location Shipping Shopping 249

Retail TouchPoints

MAY 9, 2024

Customers of Whole Health Rx, powered by WellSync , first complete an online questionnaire regarding their medical history and goals, as well as a live video interview for further assessment, if deemed necessary. Medication subscriptions are priced at $269 per month, with an introductory price of $219.

Fulfillment 210

Fulfillment Visual Merchandising Store Operations ATS 210

Retail TouchPoints

AUGUST 21, 2024

Alonement, a term coined to describe the positive, fulfilling experiences one can have while being alone, emphasizes the joy and rejuvenation found in having time for yourself. Many retailers are looking to the benefits of alonement, such as reduced stress and enhanced creativity, to inspire their designs.

Shopping 258

Shopping Kiosk Fulfillment Consumer 258

Inside Retail

NOVEMBER 5, 2024

Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Management 130

Retail TouchPoints

JULY 12, 2022

Nearly half ( 46% ) of respondents said they plan to remodel and renovate a minimum of 11% of their store footprint through 2023, with many focusing on renovating the front of house to support flexible fulfillment ( 71% ) and reimagining the store floor and product displays ( 70% ). Download the research report now. .

Consumer 222

Consumer Customer Experience Fulfillment Planning 222

Retail TouchPoints

SEPTEMBER 18, 2024

Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line. In essence, retail packaging needs to be both visually captivating and structurally sound to ensure the product arrives on the shelf in pristine condition, ready to entice customers.

Loss Prevention 178

Loss Prevention Shipping Customer Experience Fulfillment 178

Retail TouchPoints

JANUARY 24, 2024

For example, the company did not work with any external strategy or design partners; all tactical work was done in-house by retail and visual merchandising teams. In fact, Casper harnessed the unique knowledge and expertise of several other departments to bring the idea to life.

Visual Merchandising 144

Visual Merchandising Shopping Consumer Fulfillment 144

VMS

JANUARY 20, 2023

Host David Kepron and Bazdar talk about Timberland, store design, visual merchandising and making great experiences. Amber’s diverse professional background includes retail design, visual merchandising, brand experience and fixture and lighting design. It’s about being bold. You know…do some research.

Visual Merchandising 92

Visual Merchandising Fashion Customer Experience Fulfillment 92

Retail TouchPoints

OCTOBER 6, 2021

They want on-brand experiences from the moment they walk through the doors. Can retail fixturing fulfill this need? But today’s consumers want what’s commonly referred to as “experiential retail,” where they can go to a store and do more than just buy goods. Let’s say for example that you’ve started stocking a new line of pet food.

Shopping 233

Shopping Kiosk Consumer Fulfillment 233

Retail TouchPoints

NOVEMBER 5, 2024

Store Assist is designed to digitize and streamline online order fulfillment workflows by allowing retailers to manage all orders and deliveries in one central location — from in-store pickup to ship-from-store, last-mile delivery orders and even third-party marketplaces.

Supermarket 218

Supermarket Shopping Consumer Merchant Services 218

Retail TouchPoints

JULY 17, 2023

We were running full speed pretty quickly with their design team and their visual merchandising team.” “We both understood the mission of the brand, the mission of the store and the design and aesthetic of it. It was pretty flawless.

Location 174

Location Visual Merchandising Store Operations Wholesale 174

Retail TouchPoints

OCTOBER 4, 2023

Instead, the space incorporates local tastes and aesthetics to elevate the customer experience, ensuring that shoppers feel a tangible sense of community with each visit. The design celebrates seasonal stories with flexible merchandise displays and offers multi-purpose space for programming and events.

Consumer 241

Consumer ATS Location Apparel 241

Retail TouchPoints

AUGUST 6, 2020

We don’t know how shopping habits or product demand will change in a post-COVID-19 environment, but it will be more critical than ever to test and change store merchandising strategies to accommodate new consumer needs. AR visual merchandising automates manual store planning processes.

Visual Merchandising 158

Visual Merchandising Promotions Location Consumer 158

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic.

Consumer 281

Consumer Department Stores Shopping Clienteling 281

Retail TouchPoints

SEPTEMBER 24, 2024

the flagship provides shoppers with a personalized concierge-style experience where they can browse more than 25 pieces from Babyletto’s collection of modern cribs, recliners, gliders and dressers. Nursery bedding and furniture brand Babyletto has opened its first ever brick-and-mortar store in its home turf of Los Angeles.

Location 217

Location Visual Merchandising Shopping Customer Experience 217

VMS

JANUARY 4, 2023

Like with my strategy of discovering a city, Rituals believes that the discovery process leads customer experiences in their stores. They are constantly innovating with new products and experiences like meditation chambers in their new flagship store in Amsterdam – built 100 meters away from the store I stumbled upon years ago.

Visual Merchandising 86

Visual Merchandising Customer Experience Fashion Outdoor 86

CJ Retail Solutions

AUGUST 8, 2024

One key retail tactic that has a big impact on consumer behavior and purchase decisions is visual merchandising. In order to create a visually appealing and engaging shopping environment, products must be presented strategically. Creating an emotional connection through display can enhance customer experience and drive sales.

Visual Merchandising 52

Visual Merchandising Merchant Services Promotions Consumer 52

Retail TouchPoints

OCTOBER 8, 2024

Member customers will need to use the Sam’s Club Scan & Go app to record their purchases as they walk through the store.

Checkout 218

Checkout Payment Services Point of Sale Visual Merchandising 218

Retail TouchPoints

APRIL 3, 2024

very intentionally draws its design and merchandising inspiration from supermarkets rather than pharmacies. Photos courtesy Joyleaf Many cannabis retailing sites call themselves “dispensaries,” a pharmaceutical-tinged word that connects to their role in selling medical marijuana. But Joyleaf , in Roselle, N.J.,

Supermarket 206

Supermarket Visual Merchandising Planning Store Operations 206

A1 Retail

APRIL 13, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 74

Payment Services Visual Merchandising Clienteling Green Retail 74

365 Retail

APRIL 19, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 73

Payment Services Visual Merchandising Clienteling Green Retail 73

365 Retail

APRIL 4, 2024

It acts as the key foundation for advanced store digitalization functionality such as: sophisticated real-time dynamic price and promotion implementation and management; advanced replenishment; shelf imaging and optimization; Click & Collect services; and in-store geo-location for advanced customer experience (CX).

Outdoor 52

Outdoor ATS Visual Merchandising Fashion 52

Retail TouchPoints

NOVEMBER 20, 2023

Like many other DTC brands, True Classic made its first big impression online — in its case with a series of humorous, fast-paced, mildly homoerotic commercials. Also like many other DTC brands, its next step was into the brick-and-mortar world. and San Jose, Calif., beginning in 2022.

Apparel 179

Apparel Marketing Returns Advertising 179

Wiser

DECEMBER 1, 2020

The products more or less fulfill the same purpose, so they can be grouped together in a logical way. With these groupings, retailers can address procurement, merchandising, promotions, and other retail efforts on the category as a whole, rather than for individual products. Coca-Cola and Pepsi are in the soft drink category.

Promotions 78

Promotions Visual Merchandising Marketing Management 78

A1 Retail

FEBRUARY 10, 2022

Beyond that, new materials have been invented to fulfil sustainable concepts. With the growing blend of shopping, hospitality, work and entertainment, sales spaces have to fulfil more than just one function. If life is becoming more and more digitised, people are looking for real-world experiences that engage all their senses.

Visual Merchandising 45

Visual Merchandising Supermarket Fulfillment Fashion 45

VMS

APRIL 23, 2021

This elasticity not only kept them in business, but allowed them to exponentially grow during 2020 because of a fully integrated customer experience from CRM, OMS, e-com and mobile. To make it real, all systems must work together with one common, forward-facing vision for their customers. That is true managed retail commerce.”.

Management 52

Management Visual Merchandising Specialty Retailers Checkout 52

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Adventures

JUNE 6, 2021

We discussed the customer experience in the post-COVID era. Here we share our expert opinion on the vital components of customer experience, retail trends, and crucial transformations happening in the industry. Rich was in marketing and real estate, and Georganne in visual merchandising and store design.

Visual Merchandising 52

Visual Merchandising Payment Services Customer Experience Consumer 52

Retail Minded

JULY 6, 2024

Product The product must fulfill a need or desire for your customer, making it the foundation of your retail operations. In the retail business, whether it’s a physical store or an online retail outlet, the product is what draws customers in and keeps them coming back. What Are the 4 Ps of Retail Management?

Payment Services 52

Payment Services Store Layout Promotions Advertising 52