Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. design:retail Conference & Expo : Unleash your creativity and rediscover your love for design and visual merchandising!

Visual Merchandising 278

Visual Merchandising Fulfillment Customer Experience Consumer 278

Retail TouchPoints

APRIL 2, 2025

Simple buy online, collect in-store services dont measure up to expectations anymore: Theyre now a basic hygiene factor rather than a draw for customers. One way of doing this is through exclusive drops, whereby particular items are only available in-store and maybe even only to the first 50 or 100 customers to enter the store on a given day.

Social Commerce 147

Social Commerce Customer Experience Specialty Retailers Fashion 147

Retail TouchPoints

MARCH 14, 2025

Many of these items will be available for customers to take home, and for larger items like sofas, the new stores proximity to the Wayfair fulfillment center in McDonough, Ga. will expedite deliveries.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Inside Retail

NOVEMBER 5, 2024

Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Management 130

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 259

Loss Prevention Visual Merchandising Store Operations Fulfillment 259

Retail TouchPoints

SEPTEMBER 28, 2021

Visual merchandising is critical to a store’s success as well. Whether it’s Black History Month, Pride Month, Halloween or the Christmas holiday season, promotions and messages are ongoing and you can only fulfill so much of that specificity with architecture.

Visual Merchandising 277

Visual Merchandising Promotions Location Fulfillment 277

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.” customer experience).

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

MAY 3, 2023

Brick-and-mortar stores will continue to be important distribution nodes in the omnichannel experience, so taking the steps toward linking sustainability efforts to the customer experience will ultimately grow brand value and move us toward a more sustainable future.

Visual Merchandising 278

Visual Merchandising Consumer Inventory Management Customer Experience 278

VMS

DECEMBER 10, 2021

has announced its plan to open a semi-automated fulfillment center in Lebanon, Tennessee, according to a company press release. David Guggina, Senior VP, Automation and Innovation for Walmart, says, “We’re thrilled to be bringing a new high-tech fulfillment center to the community of Lebanon. Walmart (Bentonville, Ark.)

Fulfillment 78

Fulfillment Visual Merchandising Shipping Customer Experience 78

Retail TouchPoints

JANUARY 22, 2025

Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for interactive community-building events such as monthly trade nights, kids rip events, athlete appearances and partner activations in addition to retail space.

Location 257

Location Visual Merchandising Store Operations Customer Experience 257

Retail TouchPoints

MAY 9, 2024

Customers of Whole Health Rx, powered by WellSync , first complete an online questionnaire regarding their medical history and goals, as well as a live video interview for further assessment, if deemed necessary. Medication subscriptions are priced at $269 per month, with an introductory price of $219.

Fulfillment 273

Fulfillment Visual Merchandising Store Operations ATS 273

Retail TouchPoints

APRIL 12, 2023

This concept is really like peanut butter and jelly, where we can fulfill the needs of a bathing suit brand like Frankies Bikinis , who can sign up for a six-month contract within that box. We want that ‘box’ to be part of our portfolio, but we always want it to be filled with a great brand.

Customer Experience 334

Customer Experience Shopping Consumer Fulfillment 334

Retail TouchPoints

AUGUST 23, 2023

Technology in lighting, music, visual merchandising and other physical elements helps brands create immersive in-store experiences. Brands that stay nimble and ready to adapt to changing consumer habits and expectations have an advantage in earning customer loyalty.

Visual Merchandising 243

Visual Merchandising Drop-Shipping Consumer Shopping 243

Retail TouchPoints

SEPTEMBER 18, 2024

Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line. In essence, retail packaging needs to be both visually captivating and structurally sound to ensure the product arrives on the shelf in pristine condition, ready to entice customers.

Loss Prevention 249

Loss Prevention Shipping Customer Experience Fulfillment 249

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 264

Customer Experience Shipping Location Promotions 264

Retail TouchPoints

OCTOBER 16, 2024

warehouse to support faster on-demand fulfillment via Uber Eats ; and deployed an automated traceability network to help ensure food safety. “In In February 2024 Save A Lot brought retail media capabilities to its network of 800 independently owned and operated stores.

Supermarket 264

Supermarket Fulfillment Location Consumer 264

Retail TouchPoints

FEBRUARY 9, 2022

Our advice is that if you’re taking over an empty storefront or some other mall space and you can do a design that transforms the space using vinyl wraps, loose fixturing and various types of visual merchandising, you can often create a pop-up without needing a new permit.

Visual Merchandising 264

Visual Merchandising Location Shipping Shopping 264

Retail TouchPoints

JULY 12, 2022

Nearly half ( 46% ) of respondents said they plan to remodel and renovate a minimum of 11% of their store footprint through 2023, with many focusing on renovating the front of house to support flexible fulfillment ( 71% ) and reimagining the store floor and product displays ( 70% ). Download the research report now. .

Consumer 264

Consumer Customer Experience Fulfillment Planning 264

Retail TouchPoints

AUGUST 21, 2024

Alonement, a term coined to describe the positive, fulfilling experiences one can have while being alone, emphasizes the joy and rejuvenation found in having time for yourself. Many retailers are looking to the benefits of alonement, such as reduced stress and enhanced creativity, to inspire their designs.

Shopping 279

Shopping Kiosk Fulfillment Consumer 279

Retail TouchPoints

JULY 17, 2023

We were running full speed pretty quickly with their design team and their visual merchandising team.” “We both understood the mission of the brand, the mission of the store and the design and aesthetic of it. It was pretty flawless.

Location 237

Location Visual Merchandising Store Operations Wholesale 237

Retail TouchPoints

AUGUST 6, 2020

We don’t know how shopping habits or product demand will change in a post-COVID-19 environment, but it will be more critical than ever to test and change store merchandising strategies to accommodate new consumer needs. AR visual merchandising automates manual store planning processes.

Visual Merchandising 226

Visual Merchandising Promotions Consumer Location 226

Retail TouchPoints

OCTOBER 6, 2021

They want on-brand experiences from the moment they walk through the doors. Can retail fixturing fulfill this need? But today’s consumers want what’s commonly referred to as “experiential retail,” where they can go to a store and do more than just buy goods. Let’s say for example that you’ve started stocking a new line of pet food.

Shopping 264

Shopping Kiosk Consumer Fulfillment 264

Retail TouchPoints

JANUARY 24, 2024

For example, the company did not work with any external strategy or design partners; all tactical work was done in-house by retail and visual merchandising teams. In fact, Casper harnessed the unique knowledge and expertise of several other departments to bring the idea to life.

Visual Merchandising 147

Visual Merchandising Shopping Consumer Fulfillment 147

Retail TouchPoints

OCTOBER 4, 2023

Instead, the space incorporates local tastes and aesthetics to elevate the customer experience, ensuring that shoppers feel a tangible sense of community with each visit. The design celebrates seasonal stories with flexible merchandise displays and offers multi-purpose space for programming and events.

Consumer 264

Consumer ATS Location Apparel 264

VMS

JANUARY 20, 2023

Host David Kepron and Bazdar talk about Timberland, store design, visual merchandising and making great experiences. Amber’s diverse professional background includes retail design, visual merchandising, brand experience and fixture and lighting design. It’s about being bold. You know…do some research.

Visual Merchandising 92

Visual Merchandising Customer Experience Fashion Fulfillment 92

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic.

Consumer 306

Consumer Shopping Department Stores Clienteling 306

Retail TouchPoints

SEPTEMBER 24, 2024

the flagship provides shoppers with a personalized concierge-style experience where they can browse more than 25 pieces from Babyletto’s collection of modern cribs, recliners, gliders and dressers. Nursery bedding and furniture brand Babyletto has opened its first ever brick-and-mortar store in its home turf of Los Angeles.

Location 263

Location Visual Merchandising Shopping Customer Experience 263

Retail TouchPoints

OCTOBER 8, 2024

Member customers will need to use the Sam’s Club Scan & Go app to record their purchases as they walk through the store.

Checkout 263

Checkout Payment Services Point of Sale Visual Merchandising 263

Retail TouchPoints

APRIL 3, 2024

very intentionally draws its design and merchandising inspiration from supermarkets rather than pharmacies. Photos courtesy Joyleaf Many cannabis retailing sites call themselves “dispensaries,” a pharmaceutical-tinged word that connects to their role in selling medical marijuana. But Joyleaf , in Roselle, N.J.,

Supermarket 272

Supermarket Visual Merchandising Planning Store Operations 272

A1 Retail

APRIL 13, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 88

Payment Services Visual Merchandising Clienteling Green Retail 88

VMS

JANUARY 4, 2023

Like with my strategy of discovering a city, Rituals believes that the discovery process leads customer experiences in their stores. They are constantly innovating with new products and experiences like meditation chambers in their new flagship store in Amsterdam – built 100 meters away from the store I stumbled upon years ago.

Visual Merchandising 86

Visual Merchandising Customer Experience Fashion Outdoor 86

CJ Retail Solutions

AUGUST 8, 2024

One key retail tactic that has a big impact on consumer behavior and purchase decisions is visual merchandising. In order to create a visually appealing and engaging shopping environment, products must be presented strategically. Creating an emotional connection through display can enhance customer experience and drive sales.

Visual Merchandising 52

Visual Merchandising Merchant Services Promotions Consumer 52

Retail TouchPoints

NOVEMBER 20, 2023

Like many other DTC brands, True Classic made its first big impression online — in its case with a series of humorous, fast-paced, mildly homoerotic commercials. Also like many other DTC brands, its next step was into the brick-and-mortar world. and San Jose, Calif., beginning in 2022.

Apparel 240

Apparel Marketing Returns Advertising 240

365 Retail

APRIL 19, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 75

Payment Services Visual Merchandising Clienteling Green Retail 75

365 Retail

APRIL 4, 2024

It acts as the key foundation for advanced store digitalization functionality such as: sophisticated real-time dynamic price and promotion implementation and management; advanced replenishment; shelf imaging and optimization; Click & Collect services; and in-store geo-location for advanced customer experience (CX).

Outdoor 52

Outdoor ATS Visual Merchandising Fashion 52

Wiser

DECEMBER 1, 2020

The products more or less fulfill the same purpose, so they can be grouped together in a logical way. With these groupings, retailers can address procurement, merchandising, promotions, and other retail efforts on the category as a whole, rather than for individual products. Coca-Cola and Pepsi are in the soft drink category.

Promotions 78

Promotions Visual Merchandising Marketing Management 78

A1 Retail

FEBRUARY 10, 2022

Beyond that, new materials have been invented to fulfil sustainable concepts. With the growing blend of shopping, hospitality, work and entertainment, sales spaces have to fulfil more than just one function. If life is becoming more and more digitised, people are looking for real-world experiences that engage all their senses.

Visual Merchandising 45

Visual Merchandising Fulfillment Supermarket Customer Experience 45